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eServices Enablement Framework
Session 3
Business Process Redesign
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Agenda
Steps in doing an e-Government projectProjects - according to the action plan
Infrastructure projects e-Service enablement projects
Analysis and RFP Development Project initialization Business Analysis
Mapping existing processes (As-Is) Designing the new processes (To-Be)
Technology Analysis
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Steps in doing an e-Government project
Vision and objectives
Stock taking/E-readiness assessment
Service prioritization
PilotProcess mapping Communication Service
implementation
Pilot Process re-design/IT requirements
Bu
siness/ strateg
ic activityIT
activity
• Define a vision of where you want to go and by when
• Articulate objectives with measurable criteria for success
• List all the possible services you offer to your customers with details such as number of users, frequency of use, etc.
• Define criteria for prioritizing services
• Use criteria to prioritize and group similar services together
• Document steps of service delivery, paper flows, owners of process steps, performance, legal and IT requirements of pilots
• Write an Action Plan for the government agency, including all infrastructure projects and service redesigns
• Communicate the new service design to concerned parties explaining the benefits of the new design
• Devise a strategy and plan to address resistance (active and passive) within agency to new designs
• Implement required changes with systems, human resources, etc. to make changes effective
Implementation
• Assess IT readiness of – IT infra-
structure of gvmt. agency
– Agency‘s branches & depart-ments
– Connect-ivity to other govern-mentagencies
• Describe IT business application, underlying IT infrastruc-ture and connectivity
• Describe IT infrastructure and redesign implementa-tion projects
• Specify timeline and budget for implementa-tion
• Implement new business process applications and apply defined standards of applications
• Vision statement for government agency and list of (quantified) objectives
• List of services offered within agency with needed details
• Assess e-readiness of services
• Ranking of services and classification in matrix
• Overview of process of services
• Flowcharts of services processes
• Overview of new process of services
• Flowcharts of new services processes
• Communica-tion plan for stakeholders
• Change manage-ment plan
• Imple-mentednew services processes
En
d p
rod
uct
B
A C
A B C• Redesign pilot services with the objective of simplifying them in terms of ease, dura-tion, user sa-tisfaction, etc.
• Involve key process owners
• Specify new IT require-ments– Infrastruc-
ture– Business
applic.– Connect-
ivity to other gvmt. agencies
• Ensure compliance with YEFI standards*
• Overview of new process of services
• Flowcharts of new services processes
1 2 3 4 5 6Change management
Action Plan
7
Analysis andRFP Development
Projects –Scoping and RFP Development
• Run projects to achieve the goals and objec-tives in the action plan
• Analyse thefunctionalrequirements
• Write thefunctionalpart of RFP
• Analyse thenon-functionalrequirements.
• Write RFP thenon-functionalpart
• The final RFP ready for issuing
• A vendor for thedevelopmentselected
Strategy Strategy
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The framework support the Agencies in doing e-Government projects
Project orientated – covers all steps in a e-Service enablement project Adaptable to the individual agency’s / project’s need Based on the business processes of the agency Independent of implementation technology and platform Leeds to a detailed and precise RFP
e-Services Enablement Framework
StrategyStrategy
Vision andobjectivesVision andobjectives
Stock taking/E-readinessassessment
Stock taking/E-readinessassessment
Service prioritizationService prioritization
PilotProcessmapping
PilotProcessmapping
Pilot Processre-design/IT requirements
Pilot Processre-design/IT requirements
Action PlanAction Plan
e-Services enablement project
DevelopmentProjects –Scopingand RFP
Implementation
e-Services enablement project
DevelopmentProjects –Scopingand RFP
DevelopmentProjects –Scopingand RFP
ImplementationImplementation
e-Services enablement project
DevelopmentProjects –Scopingand RFP
Implementation
e-Services enablement project
DevelopmentProjects –Scopingand RFP
DevelopmentProjects –Scopingand RFP
ImplementationImplementation
e-Services enablement project
DevelopmentProjects –Scopingand RFP
Implementation
e-Services enablement project
DevelopmentProjects –Scopingand RFP
DevelopmentProjects –Scopingand RFP
ImplementationImplementation
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Analysis and RFP Development
The action plan defines and describes the projects to help gaining the agency’s e-Services enablement goals
Infrastructure projects These projects can be networking, hardware and basic IT
infrastructure type projects.
e-Service enablement projects These projects focus on core agency business process re-
engineering and e-enablement.
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e-Service Project
Infrastructure Projects
Analysis and RFP Development
Example of an agency’s Infrastructure and e-Services projects
e-Services Project
ProjectinitializationProjectinitialization
TechnologyAnalysisTechnologyAnalysis
Composethe RFPComposethe RFP
RFP issuing and evaluation processRFP issuing and evaluation process
Infrastructure Projects1 2 3 4
ProjectinitializationProjectinitialization
BusinessAnalysisBusinessAnalysis
Composethe RFPComposethe RFP
RFP issuing and evaluation processRFP issuing and evaluation process
E-Services Projects
1
2a
3 4
TechnologyAnalysisTechnologyAnalysis
2b
ProjectinitializationProjectinitialization
BusinessAnalysisBusinessAnalysis
Composethe RFPComposethe RFP
RFP issuing and evaluation processRFP issuing and evaluation process
E-Services Projects
1
2a
3 4
TechnologyAnalysisTechnologyAnalysis
2b
6
Action Plan
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Analysis and RFP Development– Infrastructure projects
ProjectinitializationProjectinitialization
TechnologyAnalysisTechnologyAnalysis
Composethe RFPComposethe RFP
RFP issuing and evaluation processRFP issuing and evaluation process
Infrastructure Projects1 2 3 4
Ac
tivities
• Use one of many we proven project management methods Prince II, PMI, DSDM or SSADM
• Define/identify final goals and objectives for the project
• Form organization• Define project plan
with objectives and milestones
Deliverab
les
• Project goals and objectives
• Project organisation• Project plan
• Analyse the technical requirements in the areas of – Technical
Architecture– Hardware– Security– Monitoring and
management– Environments –
test, staging and operation
• An analysis of the technical requirements
• Compose the RFP consisting of the elements:– Main RFP – Functional and
non-functional requirements
– Appendicies
• A RFP ready for issuing
• 1st Round of Evaluation– Review & Scoring
• 2nd Round of Evaluation– Top 6** Bidders
• 3rd Round of Evaluation– Bidders Responses
• 4th Round of Evaluation: – Technical Gap
Analysis & Negotiation
• Final Evaluation Report.
• Technical & Financial Scores & Ranking
21 3 4
** Number of invited Bidder can change as appropriate
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Analysis and RFP Development – e-Services projects
ProjectinitializationProjectinitialization
BusinessAnalysisBusinessAnalysis
Composethe RFPComposethe RFP
RFP issuing and evaluation processRFP issuing and evaluation process
E-Services Projects
1
2a
3 4
TechnologyAnalysisTechnologyAnalysis
2b
Ac
tivities
• Use one of many we proven project management methods Prince II, PMI, DSDM or SSADM
• Define/identify final goals and objectives for the project
• Form organization• Define project plan
with objectives and milestones
De
livera
ble
s
• Project goals and objectives
• Project organisation• Project plan
• Analyse the technical requirements in the areas of – Technical
Architecture– Hardware– Security– Monitoring and
management– Environments –
test, staging and operation
• An analysis of the technical requirements
• Map existing processes
• Redesign the new processes
• Analyse the functional requirements– Data needed for
the services– The use-cases
definition– Service
specification
• Process flowcharts and description
• Datamodel• Use-case descriptions• Service specification
• Compose the RFP consisting of the elements:– Main RFP – Functional and
non-functional requirements
– Appendicies
• A RFP ready for issuing
• 1st Round of Evaluation– Review & Scoring
• 2nd Round of Evaluation– Top 6** Bidders
• 3rd Round of Evaluation– Bidders Responses
• 4th Round of Evaluation: – Technical Gap
Analysis & Negotiation
• Final Evaluation Report.
• Technical & Financial Scores & Ranking
2a 2b1 3 4
** Number of invited Bidder can change as appropriate
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(1) Project initialization
Use one of many we proven project management methods like: Prince II, PMI, DSDM or SSADM
Define RFP development project plan Align with the goals and objectives stated in the Action
Plan Define project plan with objectives and milestones
Form project organization Steering committee Project manager Project members Additional business experts External help – Yesser / Consultants ?
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(2a) Business AnalysisA
genc
y
DevelopData/termmodel
DevelopUse Case
Map & Redesign BP
Initial state:- Project initialized
Final state: - functional analysis finished
DevelopServicespecifications
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(2b) Technical Analysis
Final state: - non-functional analysis finished
Age
ncy
Initial state:-Project initialized-Business analysis ongoing
TechnicalSolutionArchitecture
Software
Hardware
DevelopmentTest, & StagingEnvironment
Security
Monitoring&Management
Implementation
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(2b) Technical Analysis
The Agency has to analyze these technical subjects: Data migration and transformation GSB integration Technical Solution Architecture Software Hardware Development, test and staging environment Security Monitoring and Management Performance and Scalability Implementation (Project Management and Organization) Maintenance and Support Change Enablement and Training Operations Quality Assurance and Acceptance Technical Proposal Financial Proposal
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RFP
(3) – Compose the RFP
(4) – RFP issuing and evaluation process
Will be discussed in the next session
ProjectinitializationProjectinitialization
BusinessAnalysisBusinessAnalysis
Composethe RFPComposethe RFP
RFP issuing and evaluation processRFP issuing and evaluation process
E-Services Projects
1
2a
3 4
TechnologyAnalysisTechnologyAnalysis
2b
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e-Services Enablement Framework - Tips
It is a framework which means it is adaptable To the project type
Small short term running projects can pick suitable parts Big long term running projects might need to focus on other
subjects – PM, promotion and coordination Special projects might need additional templates
To the agency level of maturity Agencies with low level maturity needs the whole framework High level maturity needs only fragments - if any
To other preferred framework TOGAF, Zachman , etc.
To already existing documentation/development tools.
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Questions and answers
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Break
Break !