1. . RU , 17 , 2008

2.

:

3.

4.

• .

• * ()

• • • • ,

5.

• (. )

6. 7.

Support

Community builder

• /

Community manager

Community leader

• : ,

8.

9.

The social technographics ladder (by Forrester Research)

• -

• -

10. !