Download - 6 steg till Service Design
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Vad är skillnaden?
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Vad är skillnaden?
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Service Design =
Hela kundupplevelsen
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Frågeställningar
• Kontaktpunkter? • Kanaler? • Vem/vilka? • Frågor och tankar • Hur fungerar det? • …
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• Enkätbild exempelvis skiss på en trave med enkäter här
• Intervjubild exempelvis på observation här
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Positivt
Negativt
Känslor
Förändringar
Övrigt
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Positivt
Negativt
Känslor
Förändringar
Övrigt
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Känslor
Förändringar
Övrigt
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• Gemensam förståelse
• Flera idéer snabbt • Olika perspektiv
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• Affärsutveckling • Förbättringar • Effektiviseringar
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Fail fast!
”Hur skulle det vara om det var så här istället?”
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Topp 3 att ta med sig
ü Hela kundupplevelsen
ü Kundinsikt -> Bättre affär
ü Börja nu!
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Tack!
Mer om service design på inspirationslunch Q1 2015
[email protected] [email protected]
valtech.se/vi-gor/service-design