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ITIL Training
&Certification
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Need for Certification
Benefits of Certification
ITIL Certification Providers
Types of Certification (Levels)
ITIL Certification Costs
ITIL Educational Institutions
Additional Information
AGENDA
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ITIL (IT Infrastructure Library) is the most widely acceptedapproach to IT Service Management in the world. ITILprovides a cohesive set of best practice, drawn from the
public and private sectors internationally.
It is supported by a comprehensive qualification scheme,accredited training organizations, and implementation andassessment tools.
The best-practice processes promoted in ITIL both supportand are supported by the British Standards InstitutionsStandard for IT Service Management (BS15000).
ITIL
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Benefits to Employees:Certification provide a highly effective and practical way to:Gain additional knowledge and skills to perform current jobmore effectively
Acquire third party validation of knowledge and skills
Common understanding of Industry standards and
terminology
Professional recognition and networking with otherprofessionals
Benefits of ITIL Certification
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Benefits to Company:Certification provides an objective demonstration of theCompanys breadth and currency of knowledge, which
builds credibility and provides the competitive edge
Measurable improvement in product and service quality
Fosters customer confidence based on evidence of
qualifications and suitability for the projects
Benchmarks IT skill sets possessed by its employees
Benefits Of ITIL Certification
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Office Of GovernmentCommerce (OGC)
iTSMF
EXIN
Course Providers
ISEB
Governing Body Ensure quality of thescheme in its current and future form
Strategic Partner Manage Definition
and Execution on behalf of OGC.Coordinate Exam Institutes and
Course Providers
Exam Institutes Manage Definition
And execution of Certification Exams.Accredit Course Providers
Education Institutes AccreditedOrganization to provide Training for
ITIL education
ITSM Qualification Scheme
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The National Exam Institute forInformatics
(Netherlands)http://www.exin-exams.com/
The Information SystemsExamination Board(UK)http://www1.bcs.org.uk
ITIL Certification Providers
http://www.exin-exams.com/http://www1.bcs.org.uk/http://www.exin.nl/http://www.exin.nl/http://www.iseb.org.uk/http://www1.bcs.org.uk/http://www.exin-exams.com/http://www.exin-exams.com/http://www.exin-exams.com/ -
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Training Methodologies:
Balanced mix of
Lecture
Case Study
Computer Based (CBT)
Web Based
Audio/Video, Role Play
Training Materials:
Developed and provided as appropriate
Training Methodology
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Computer Based Training Mostly for Introductory and
non-certification courses
External Programs Programs available at all levels
for both certification and non-certification courses
In-house Programs Customized training based on
individual organizational needs
Training Options
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Certification Non-Certification
ITIL(Accredited)
Skills Development
Implementation
WorkshopsPink
Elephant
IT Exec Mgmt Cert.Level 1 Strategic OverviewLevel 2 Corp. Strategy
Foundation
Manager
Practitioner
Types of Courses Offered
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Certificate Description
Foundation Fundamental Level. Basic Understanding ofthe ten ITIL Service Delivery and ServiceSupport processes and the Service Desk
Practitioner In-depth understanding of one of the ten ITIL
process areas
Manager (Masters) Broader understanding of all ten processesand the Service desk function
Types of ITIL Certification
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Objective:Introduce knowledge and understanding of
IT Service Management concepts and
terminology, and insight into the applicability ofIT Service Management
Suitable for:All personnel who wish to become familiar
with the best practices of ITIM as defined by OGCITIL guidelines
ITIL Foundation Exam
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Exam Qualification requirements:No Formal entry requirementsSome experience in IT
Exam Format:Closed book Multiple Choice
40 questions on Service Delivery ServiceSupport and Service Desk
Exam Duration: 1 hour
Exam Assessment:Required to score 65% topass (26 out of 40)
ITIL Foundation Exam (Contd)
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Cost:Training Cost: $ 200 to $ 2500 approx
Exam Fee: $ 135 USD
Testing Centers in the US:All Prometric Testing Centers
Instant ResultsCertificate from EXIN in a couple of weekswww.prometric.com or 888-249-3702
ITIL Foundation Exam (Contd)
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Objective:Provide the knowledge and skills necessary to plan,
implement and execute the IT Service Management processes.
Suitable for:Person with responsibility for the definition, executionand maintenance of a specific ITSM process or processes inthe Organization
Exam Qualification Requirements:Demonstrate one years experience in Practice area
Attend accredited course and complete in-course
assignmentHold Foundation Certificate in ITSM
ITIL Practitioner Exam
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Exam Format:Closed book Multiple Choice
25 questions based on Case Study
Exam Duration:1 hour
Exam Assessment:Combined total score of 65% to pass (50 % of
In-course Assignment & 50% of Exam score)Cost:
Training Cost: Approx $ 2500 approx
Exam Fee: $ 160 USD
ITIL Practitioner Exam (Contd)
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Objective:Provide knowledge and skills to plan the ITSMprocesses, and support the optimization of those processes.
Suitable for:Person with responsibility for the definition, execution
and maintenance of a specific ITSM processes
Exam Qualification Requirements:
Demonstrate 5 years experience in General IT and atleast 2 years in IT Service in a managerial role
Attend accredited course and achieve a positiveassessment of at least 50 %
Hold Foundation Certificate in ITSM
ITIL Managers Exam (Masters)
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Exam Format:Two Closed book essay exams based on CaseStudy (Paper 1 Service Support, Paper 2
Service delivery)
Exam Duration:
3 hours each in a period of 24 hours
Exam Assessment:Achieve a total score of 50% or more in both ofthe written exams)
ITIL Managers Exam (Contd)
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Exam Offered in:January
April
JulyOctober
Cost:Training Cost: Approx $ 6000 10,000 approx
Exam Fee: $ 360 USD
ITIL Managers Exam (Contd)
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Thank You