PowerPoint

991: ::98EDBA 99 98 99 99 99 99 99

IT1Agenda

219841987Sequoia Capital216W.W.W19901991John T. Chambers1993199410cisco connection online4 50033262110000199719991848100

http://newsroom.cisco.com/dlls/timeline/2009_index.shtml 67 400 70,174(2010/9/06)3

4

5

6IT

7Agenda

8ITITITCisco ITDefensive ITOffensive ITITCiscoIToutsourceITITCustomerCiscoITCiscoSupply Chain

9eee (SIS)e-Logisticse-Product Developmentee-Salese-ServiceOAe-Learninge-HRMMRP

SCMCRMKMERPECCisco Connection Online(CCO) 10eCisco Connection Online(CCO) Fax25%30%2 CCO0.2%5e-SalesCiscoFedExe90%2e-LogisticCisco130eERPCisco 45%e-Product DevelopmentITe-ServiceCCO100015 Cisco85%199410%19952000600%100%Web e-LearningCisco200050e-LearningKMe-HRM

1- e-sales:e,:Cisco Connection Online(CCO),Cisco,.,.,FAX25%~30%,;CCO,0.2%,(configurator),5.

2- e-logistic: eciscowork,,,,,,, Cisco,,.CiscoFedEx,,; e,90%(2),,.

3- e-Product :e,,,,,,Cisco,130;,Ciscoe,ERP,,Cisco45%.

4- e-Service:e,IT;Cisco,.BBS,FAQ,Cisco,,,,48,CEO Chambers.

5- e-Learning: CCO1000,15,,.,Cisco,85%(199410%).,1995~2000Cisco600%,100%,Web.1CCO150,30,38;38,000.,O65%,198885%.,,1996(1%)->1997(13%)->1998(57%)->2000(90%),CiscoEB.

6- e -HRM: e e,Cisco,,,2000,50%e-earningKM.,,:,,.

7- Cisco1994~1995OracleERP,,(Cisco.com).11ERP

ERP(CEC)Cisco Employee Connection

12SCM236CCONPIMCOMRP

13CRM

CCOBug Alert

14

1996571999801/3Cisco Resource Networkvalue-added resellersVARs

15e

Cisco System ArchitectureERP and Web-enabled IT16Agenda

17 Alcatel & Avaya & Nortel Juniper

D-Link 3C

Cisco Dell

18SWTOS1. 2006,21Billion, 4BillionS2. , ,S3. TCP/IP,, ,OSPF,MPLS,FCoES4. ,, S5. ,Linksys W1. ,, W2. ,DellW3. ,ITW4. 2000Seagull, O1. ,ip ,O2. ,O3. ,3%O4. iQ Magazine,2005, 2.9BillionO5. ,GE,Ford,BMW,EMC,FDI 51Billion, O6. , T1. T2. , T3. ,T4. ISP, T5. JuniperIBM,, T6. VoIP,,, WeaknessesStrengthsThreatsOpportunitiesCiscoSWOT

19CiscoSWOT MappingSWOS2~S3 -> O2~O5S4~S5 -> O6W1 -> O1W1~W2 -> O3~O5TS2~S3 -> T1~T2S4 -> T5W1 -> T1~T2W2 -> T5W3 -> T4S1. 2006,21Billion , 4BillionS2. , , S3. TCP/IP, , , OSPF,MPLS,FCoES4. , , S5. , Linksys O1. ,ip ,O2. , O3. ,z3% O4. iQ Magazine,2005 , 2.9BillionO5. ,GE,Ford,BMW,EMC ,FDI51Billion, O6. , W1. , , W2. ,Dell W3. ,IT W4. 2000 Seagull, T1. T2. , T3. , T4. ISP , T5. JuniperIBM, , T6. VoIP,, ,

20 B2Be-Product DevelopmentERPe-Salese-LogisticE-Service

2121Agenda

22ITInternetIntranet ApplicationCisco.comCisco IT/ITR&DERPWebInternetKPMGOracleERPInternetIntranetYahoo

23Cisco

Cisco Cisco 70% 70%Cisco24

CRMKM/Know howSCMERP20% ()Know howIT25/

26 SCMERPCRMCCO

27Agenda

28

Cisco Connection Onlineee-Business

30Question?

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