Download - Adlt 610 class 1 introduction
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Welcome to ADLT 610
Class 1August 29, 2011
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Agenda Introductions
Overview of the Course and Requirements
Dusting off your blog accounts / logging onto the class wiki
An Introduction to Process Consulting
Phases of consulting
Consulting roles
Introduction to Process Consultation
Decide on topic facilitation dates
Decide on consulting project pairs
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Course Requirements Attendance / Engagement – 10 points Reflective Practice (on your blog)- 20 points Textbook topic presentations -20 points Who is the Client? – 5 points Consulting Project - 50 points
Contracting Memo (on wiki- 5 points, shared)
Analysis of Discovery phase (on wiki – 10 points, shared)
Assessment of the feedback meeting (on wiki – 10 points,
shared)
Learning Integration Paper (hard copy, APA format, 25 points
– individual)
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Phases of Consulting
Peter Block:
1. Entry, contracting
2. Discovery, dialogue
3. Feedback, decision to act
4. Engagement, implementation
5. Extension, recycle, terminate
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The client shares a presenting problem
The technical or business problem
How the problem is being
managed
A Clear and Simple Understanding of What is Happening
Redefine the Problem
Recommendations
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Block’s assumptions about consultant’s goals
Establish a collaborative relationship
Solve problems so that they stay solved
Ensure that attention is given to both technical problem and relationships
Secondary goal: Develop client commitment
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Roles of Consultants
Expert
Pair of hands
Collaborative
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What is process consultation (Schein)?
“Philosophy about and attitude toward the
process of helping individuals, groups,
organizations, and communities.” (p. 1)
Key philosophy: One can only help a human
system to help itself.
Emphasis on process – how things are done is
as important or more important than what is
done
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Negotiating Expectations about Participation