Ajith KumarVisa: UK Spouse Visa | DOB: 1983 | Personality Type: INTJ

: https://www .linkedin.co m/in/ajit hits up po rt

OPERATING SYSTEMS

PROFIL

Microsoft Windows Client OS10 | 8 | 7 | Vista | XP | 98

Microsoft Windows Server OS2012 | 2008 | 2003

Mobile OSWindows OS | Apple iOS | Android |

Blackberry

Computer support engineer with over 7 years’ experience providing technical assistance to business professionals. Demonstrated ability to integrate computer skills, customer support experience, and related education to exceed technical, business, and customer requirements.

Skilled at troubleshooting and fixing problems while minimizing customer stresslevels. Professionally certified by CompTIA and Microsoft.

TECHNOLOGI

EMPLOYMENT HISTORY

Microsoft Exchange (2003 | 2010 | 2013 | Office 365)Microsoft Office

(2003 | 2007 | 2010 | 2013) Microsoft Active DirectoryDHCP | DNS | TCP/IPBlackberry Enterprise Server (BES)

F e b 2 0 1 5 - P r e s e n t

C o r p o r a t e c L t d . M a y f a i r , L o n d o n

Corporatec is an IT company providing outsourced IT services specialising in thesetup, support and ongoing IT needs of 70+ independent financial and fund management clients spread across West End and City of London. Clients’ range in age, size, complexity and intensity of IT requirements.

File ServerDisaster Recovery & daily management

(Symantec Backup Exec | Data Barracks|Tape | Online Backup)

VMware | Hyper-VCitrix | Terminal ServicesNorton GhostMessage labs | Mimecast | LANSweeper Siemens HiPath 3000 VoIP system Kaspersky | MacAfee | Trend MicroHost monitor | Server Manager

(2008 | 2012) Travel Studio | Tour PlanSQL Server Management Studio LAN | WAN | Wireless LAN Software Installation

As an IT support Analyst, I provide IT support to 1000+ users located in multiplesites across London. Troubleshooting is mainly phone and Remote access based with occasional visit to client sites for SLA maintenance and hardware upgrade, PC building and troubleshooting.

R e s p o n s i b i l i t i e s Using bespoke Helpdesk software as well as Connectwise for progressing a

raised ticket taking responsibility for entire lifecycle of the issue. Building/configuring/maintaining/troubleshooting Windows Operating

systems (Client (PC+Laptops) and Server (VM+barebone)). ISO, Ghost image, WDS, VMware data store.

Active Directory: Creating and managing Users, groups, Network devices, GPOs for Domain PCs’ as well as Citrix users

Creating and managing Exchange accounts for users and Distribution lists on MS Exchange Servers installed onsite/Colo/Cloud.

Network troubleshooting: TCP/IP, DHCP/DNS/Firewall/ISP related issues for onsite and remote users and devices.

Disaster Recovery and Backup: Implementing/maintaining /repairing Symantec tape backups as well as cloud backup services like Databarracks.

Troubleshooting BES, iPhone and Android related issues. Liaising with external service venders like Blomberg, Data Barracks,

Microsoft for configuring new clients to the Cloud services. Technology transfer: assisting in network upgrade from older Windows

domain to newer ones. Security: Configuring/Maintaining/ troubleshooting Antivirus and online

SaS like Mimecast, Kaspersky, Messagelabs and MacAfee.

HARDWAR

Patch panel | Cable managementFirewall (Dell SonicWALL)SRA: Secured Remote Access (Dell) Server Build (HP | Dell | Fujitsu) Workstations, Desktops, Laptop Build

(Lenovo | Sony | Dell | HP | IBM) Printers and Scanners

(HP | Samsung | Canon | Xerox)Phones and Tablets

(Apple | Samsung | LG | BYOD) Hardware Installation

(Upgrade | New build)

O c t 20 08 – Jan 2014

J a c T r a v e l L t d . L o n d o n

I started my IT career as an intern at JacTravel HQ in London, UK providing Line 1and 2 level IT Support including 24x7 rota based out-of-office-hours andweekend support to staff and Senior Executives and Directors on-site as well as remotely managing all off-site offices located in Scotland, Italy, Prague, Canada,

S. America, Dubai, Hong Kong and India. Support was also extended to Staffmembers travelling globallyEDUCATION &

QUALIFICATIONSResponsibilities:June 2012 – Sept 2014

Diploma in Professional Competence forIT & Telecoms Professionals

Shadowing and assisting Network Administrator. Company was based on Sever 2003 Domain with 2008 server added 2 years after I started working for them

First point of contact for Citrix, MS Exchange, Fileserver, Email, PC, Telephone, Printers, and network problems.

Remote support to users abroad and in satellite offices using Citrix Management console, GoToMyPC, TeamViewer, VNC, MSRA and Terminal Services.

Assisting IT Manager with UAT Development and QA in VMware environment; Senior Systems Engineer with network installation, maintenance and DR; Network Administrator with day to day IT Support, Fileserver management and Citrix administration.

Desktop and Server install/configure/upgrade hard drives, memory, network adaptors, video cards. Diagnose and fix hardware and software issues.

Email backup management using Mimecast and Microsoft PST technology and online Spam management. Email DR Management. Setting up users on MS Exchange, Active directory, Citrix and Siemens VoIP telephone system. Selecting an appropriate level of security, and disaster recovery policy and practice for user desktops.

Microsoft Windows Server based Fileserver management. Group Policy administration for maintaining high security, monitored and

controlled access permission and resource allocation to each user using Active Directory.

Federation for Industry Sector Skills &Standards, United Kingdom

June 2012 – Sept 2014Microsoft Certified Professional, Microsoft Technology Associate

Federation for Industry Sector Skills &Standards, United Kingdom

Aug 2004 – July 2007Dip. Computer Science and Engineering

Janardhan Rai Nagar RajasthanUniversity, India

PROJECT

Office Migration Corporatec Ltd, June 2015

Involved in testing and upgrading IT infrastructure to Server 2012 R2 and relocating office IT infrastructureto new site. Configuring Data Barracks online backup. Recabling staff PCs, Printers, Scanners and IP phones.

Printer vendor change Project JacTravel Ltd, 2013

The project involved replacing Canon printers with Samsung once the SLA with current vender expired. I wasresponsible for decommissioning and installing and configuring network settings on the printers throughout the Office. I liaised with the users daily to keep everyone updated about the downtime and to ensure the compliance with project procedures.Office Refurbishment JacTravel Ltd, 2012

The project involved removing IT hardware, cabling and Siemens analog phone system throughout the office.I was responsible for decommissioning old IT hardware and recabling network devices and installing digital Siemens telephones throughout. I liaised with users and the work was carried out in batches to keep the disruption to a minimum and to ensure that the work was carried out within the agreed SLA.NT4 to 2003 Migration Project JacTravel Ltd, 2008 - 2009

Migration from Windows NT4 domain to Window 2003 domain. My responsibility was to upgrade hardwareand desktop network configurations and replace old thin-client terminals with desktops, the migration went effectively and without delays. I liaised with the staff members on regular basis to ensure all project objectives were met and singlehandedly wrote all procedures and paper work and documentation for training users for the project.