Avaya Mobile Collaboration
for Enterprise
September 2012
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Agenda – Mobile Collaboration
1. Social and Market Trends
2. Avaya Mobile Collaboration Solution
3. Video for the Mobile Enterprise
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Mobile Collaboration Drivers
Blended Personal & Business Life
BYOD and Consumerization
Need to accelerate customer, development and sales processes
People and processes scattered globally
Impact on business and customer relationships
Up to 40% of employees spend >20% of time far from desk – Gartner
Over 80% of Fortune 100 deploying iPhones and iPads – Network World
72% of organizations permitting employee-owned devices – Aberdeen
40% 2011 WLAN growth due to BYOD – Dell Oro
Tablets & smartphones mix together enterprise, personal and social uses
If it is my device I expect to access social and entertainment media!
Security across mixed enterprise/personal use now becoming key
Return to Business Growth
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2000 2002 2004 2006 2008 2010
Units Shipped
2000 2002 2004 2006 2008 2010
# of Accounts (active)
2000 2002 2004 2006 2008 2010
$$ Revenue
2000 2002 2004 2006 2008 2010
Messages Sent (non-spam)
Fundamental Market Transitions
Slide
Comments
---------------------
PCs / Laptops vs Smartphones /
Tablets
Email vs
Social Media + SMS
Email vs
SMS
Microsoft Revenue vs
iPhone Revenue
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Right People Right Time
Collaboration empowered by enhanced communications that enable you to work and make decisions faster, bringing together the right people at the right time, to harness the collective intelligence of everyone to drive better business results
Right Information
Enabling Collaboration and Mobility
Mobility allowing you to collaborate across devices and media, with the contextual information you need, regardless of location – office, campus, home, hotel, travelling, customer site, remote locations, etc.
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Avaya Mobile Collaboration Solution
Avaya Aura® common enterprise-wide foundation for communications and collaboration applications (including messaging, conferencing, video, and contact center)
Avaya Flare® Communicator for iPad for powerful mobile decision making with apps + communications
Avaya one-X® for smartphones, desktops, speech access, and home teleworking Avaya ACE™ for multivendor application integration
Avaya Session Border Controller (SBC) Advanced for Enterprise for secure remote VPN-less access
Scopia Desktop and Mobile, Avaya’s newest video-based collaboration clients from Radvision, an Avaya Company
Internet
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Flexibility to Tackle All Mobility Profiles
Road warrior
Typically not in any office, often travelling, meeting customers and partners, needs back-end support
Teleworker
Often in a home office, yet needs
full enterprise access and capabilities
Nomad
Sets up their office wherever they are, may “hot desk” for this, always needs rich access to people and information
Campus roamer
Moves around campus or enterprise
locations, may often be away
from their office, or not have one
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Enterprise-wide Collaboration Mobile Collaboration is part of Avaya’s consistent end-to-end architecture
Service Provider
s
Standard Media
Web
Social Networks
Stores Branches
Customers
Partners
Suppliers
Customer Facing
Specialists
Mobile Collaborators
Experts
Back Office
Knowledge Workers
Service Agents
Other workers
Avaya Aura® Avaya Networking Service
Providers
Apps Contact Center
Apps Collaboration
Apps Social Media
Cloud Services
Multi-vendor IP-PBXs
web.alive
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Fun and easy to use “cards & spotlights”
Calls, IM, Presence from anywhere
One-number accessibility
Reduce cellular expenses with VoIP over WiFi / 3Gdata / Internet
Search corporate LDAP directories
Easily switch between other iPad applications while calls continue
Manage multiple calls, just like in
the office
Quickly find all your
contacts
Set presence
information
Select communication
modes
Manage contacts, call log
& IMs
Launch email from history or
contact fan
Enabling Mobile Decision Making Avaya Flare® Communicator for iPad
Easily extend your office: transition from deskphone
or desktop-client by just logging into iPad app
See http://www.avaya.com/usa/demos/avaya-flare-communicator-for-ipad-device
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Manage Collaboration with Avaya Flare
The Flare Experience
provides true universal
collaboration across any
modality, efficient
management of contacts,
and simple access to
contextual information
during any given session
ADVD Tablets Mobile Devices SIP Phones Laptops, PCs
A common experience across regardless of access device or connectivity method
© 2012 Avaya Inc. All rights reserved.
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Avaya Flare® –Simplifying the User Experience
Avaya Desktop Video Device
Windows (Communicator
Experience)
Mac, other tablets*
Apple iPad (adding video with
Experience )
A common
experience
across access
devices and
connectivity
methods
* Future Development
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Mobile Accessibility on the Road Avaya one-X® Mobile
Your mobile cellular smartphone becomes your office phone
Integrated smartphone client with • One-number accessibility (your business #)
• One-number call-out identity (your business #)
• Use corporate international/LD calling plans • Call screening • Visual voice mail • Enterprise directory search • Unified call logs (with phones & desktop client)
Rapidly collaborate with the best available person
Control your availability and see presence of enterprise contacts
Android, Blackberry, iPhone, Symbian clients
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Hands-free, Eyes-free, Personal Assistance Avaya one-X® Speech* (included with Avaya Aura® Messaging)
“Follow Me!” …and have all your calls flexibly forwarded to you wherever you are.
“When am I free today?” …keep track of your time wherever you are!
“Schedule a reminder” …and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments!
“Read my messages” …voicemail and/or email. Filter by status or by sender. You can reply, forward, delete, …
“Send a message” …to a contact’s email, to a voicemail box or somebody within your corporate directory.
“Make a call” …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!
* Available for English only
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Lowering Costs with Voice over WLAN Avaya one-X® Mobile SIP for iOS
* Also runs on iPad, where Avaya Flare® Communicator may be preferred
Your iOS device becomes your office phone when roaming
Supporting roaming SIP users on convenient iPhone and iPod Touch devices*
Voice over WLAN with no cellular costs
• Remote access over Internet / cellular-data
One-number accessibility (your business #)
Call control (transfer, conference), call history, dial-plan integration
Contact Management
Voicemail message waiting indicator
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Integrated Desktop and Teleworker Experience Avaya one-X® Communicator
Integrated desktop client
Flexible travel, teleworker and office voice choices: • VoIP to desktop • Call-back to home/any phone • Control office deskphone
One-number accessibility
Easy to shift to iPad or smartphone client when you leave your desktop
One click access to email and other desktop apps
Low cost webcam video option
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Connect face-to-face with one click
Kiosk, Tablet, Mobile, PC
Browser-based application
No proprietary software
Pre-session testing of user’s microphone and camera
Customer audio control display
•Support Adobe AIR Clients and Android 2.2+ Mobile Devices
•Support internet-connected PCs without special software
Avaya One Touch Video Capabilities
Client-friendly
LINK HAS EMBEDDED AVAYA ONE TOUCH VIDEO URL
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Click to Video from Email Signature
Link has embedded Avaya One Touch
Video URL to DMZ with extension, full
telephone number, or SIP URI
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Cost-effective Conferencing for All Workers Avaya Aura® Conferencing Standard Edition
All-in-one audio, web and SD video conferencing
Up to 500 sessions (100 video) packaged on a single server
Open SIP voice/video integration
Up to 50% savings with fast ROI compared with external services
Touchtone commands or control from web or Avaya one-X®
Calendaring and in/out calling
Easy to deploy web conferencing with presentations, desktop share, whiteboard, polling, chat, streamed presenter video, and audio control
Conferencing
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Avaya Aura® Conferencing 7
Integrated Audio, Video, and Web Collaboration
Scale to Thousands of Desktops
Continuous Presence with Customizable Windows
Highly Efficient Bandwidth Management
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Immersive 3D “Virtual World” Experiences Avaya web.alive™
Alternative to traditional audio/web conferencing
Much more dynamic and engaging avatar, 3D, and spatial audio experience
More effective meetings, team activities, and training
Meet who’s there, move around, chat, go outside or to another room to talk privately
Presentation, browsing, banners, screen-share and phone-out tools
Ask for a demo – experiencing is believing!
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Easy-to-use
video with
intuitive
collaboration.
Anywhere,
anytime,
any-device video.
Simplify and
reduce the cost
of today’s
complex video
networks.
Simple, interoperable video for enterprises small to large
Faster.
Smarter.
Better.
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SCOPIA Desktop So much more than an “Endpoint”
Participant list
Directory
Raise hand, Lecture mode
Moderation controls
Change layouts
Chat
Webcast & recording
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SCOPIA Mobile Participate in a meeting from your Tablet or Phone
24
So much more than an
endpoint.
Moderate, invite, control…
Everything is there
9/20/2012
Full interoperability with rooms
Telepresence systems and major
UC clients
H.239 Compatible
presentation with
Content Slider
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Full Interoperability
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Avaya Aura®
Three Tiered Architecture
Clients and Devices
Desktop and Mobile Devices
Avaya Flare® Experience Avaya one-X® Clients
Video Endpoints
Communications Infrastructure
Data Infrastructure
Session Manager, SBC
System Manager
Voice/Video Services
Presence/IM Services
Application Integration
Core Communication Services
Communication Applications
Avaya Agile Communications Environment™ (ACE)
Avaya Aura® Messaging
Avaya Aura® Conferencing
Avaya Aura® Contact Center
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Understand core business priorities
What is preventing you from reaching your business objectives?
Identify key users and business processes
What processes, work profiles and target users will benefit the most?
Every user does not need every app!
Target for maximum immediate return
Where can you get the most bang for your buck? Which applications help most?
Who are the key users? What are the key integrations with business applications?
Incrementally build into reference architecture
What “self funded” steps will save money, lower TCO and increase agility?
How can existing investments be leveraged and extended?
Avaya Collaboration Adoption Methodology
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Avaya Mobile Collaboration – Conclusion
Faster collaboration accelerates business
Increasing the accessibility of the right people globally
Providing the right experience for every person – broadest range of clients
Smarter decisions drive business results
Integrating communications and business tools to support decision making
Simplifying collaboration for ordinary workers with Avaya Flare® Experience
Lower costs and TCO
Securely deploy on the open and reliable Avaya Aura® 6.x enterprise foundation
Complementary to existing Avaya one-X® and UC application investments
Make BYOD a reality with Avaya wireless roaming and security options
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© 2012 Avaya. All rights reserved. 31
Mobile Collaboration Pack Get started quickly with a complete trial package
Avaya one-X® Communicator 6.0
Two hardware servers with:
Avaya Aura® Solution for Midsize Enterprise (All core Avaya Aura services on a single hardware server)
Avaya one-X® Client Enablement Services
One Avaya G430 Gateway
50 SEATS
Avaya Aura® Enterprise Edition: 50 user licenses
Avaya Extension-to-Cellular Avaya one-X® Mobile
1 Yr Software Support + Upgrades, Hardware
Maintenance
APS Implementation
CLIENT
LICENSES w/ UC All Inclusive (qty 50) licenses
INFRASTRUCTURE
PROF. SERVICES SUPPORT
Target Customer
“Street” Price $50K
Easy to add further users, products and services a-la-carte
ADDITIONS
Future Entitlements via Upgrade Subscription
FUTURES
Avaya Flare®
Communicator for iPad
(qty 50, s/w only)*
* Available through separate introductory offer
(Scales to 1000 users)