Download - BUS013 ch 9
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Chapter 9
Employee Attitudes &
Their Effects
Why people hate their jobs?
What do a dissatisfier do ?
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2007 The McGraw-Hill Companies, Inc., All Rights Reserved
Content
We are going to learn some jargons
- Job satisfaction
- Job involvement
- Organizational Commitment
- Work mood
Effects of employee attidudes:
- Turnover, Absence & Tardiness, Theft, Bending therules, Violence
Can we change employees attitudes?
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Introduction
-ve attitudes are:
a symptom of underlying problems
reduce organizational competitiveness
A key challenge:
dealing with employees who have developed
an attitude of entitlement
(believing they deserve things as society owes it to them)
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Job Satisfaction
Feelings, thoughts, and intentions
spillover effect
Off-the-job environment indirectly influences
feelings on the job
Job satisfaction influences general life satisfaction
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Job Involvement
The degree to which employees:
Invest time and energy in them
View work as a central part of their overall lives
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OrganizationalCommitment
Commitment is stronger among:
Long-term employees
Those with personal success in the organization
Those working within a committed group
Organizationally committed employees:
good attendance
attach to company policies
lower turnover rates
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ways to decrease employee commitment:
Excessive blaming Insincere gratitude
Inconsistencies
Inflated egos and bullying
ways to increase employee commitment:
Clarity of rules & policies
Investments in employees Respect & appreciation for efforts
Employee participation & autonomy
Making employees feel valued
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Work Moods
+ve moods: energy, passion, vitality & enthusiasm
better customer service, lower absenteeism, greater
creativity, & interpersonal cooperation
directly affected by managerial actions
Praise, fun atmosphere, pleasant surroundings,
social interaction
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* Effects of Employee Attitudes
Dissatisfied employees:
Psychological withdrawal
Physical withdrawal
Aggression
Satisfied employees:
Go beyond the call of duty
Have good work records
Actively pursue excellence
High satisfaction does not guarantee high performance
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Turnover
- ve effects:
Separation costs
Training costs
Vacancy & replacement costs
Morale effects
+ ve effects:
opportunities for internal promotion
remove disruptive employees
Recruit new expertise
Satisfied employees are less likely to quit
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Absences & Tardiness (late/ slow to act)
Presenteeism
Working when you shouldnt be (e.g. flu, depression)
Reduces productivity by 33%
Theft & Fraud
Bending the Rules(intentionally interpreting organizationalpolicies for personal gain)
Violence(verbal / physical aggression)
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* Changing Employee Attitudes
Tie rewards to performance
Set challenging goals
Define clear expectations active listening skills
frequent feedback
Show concern for employee feelings
participate in decision making
Show appreciation for effort and citizenship