Download - Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

© 2014 Samanage. All rights reserved.


Welcome

Webinar: Cloud Service Desk & ITAM – Go Live in 14 Days

May 13, 2014


Nathan RileyDirector of Account Management, Samanage

Michael Arnold

Caleb WagnonTechnology Specialist, Sheridan School District

Technology Specialist, Sheridan School District

The Speedy Presenters



We feel your pain• Did I use “password” for this password? – Don’t want

more than one secure login (Google Apps integration)

• Where’s that 500-page manual? – The software isn’t intuitive

• They’re telling me Windows ‘95 is installed. I guess I have to believe them. – Asset Management isn’t accurate and doesn’t integrate with the Service Desk

• We added 100 assets and the hamster fell out of his wheel – Solution isn’t scalable so performance and reliability become issues

• I’m livin’ the good iLife – mobile access and interface


Did someone call for a (ITSM) Robin?

We want to make our customers the

hero with Samanage’s ITSM tool


Key Facts

Founded 2007

R&D - Netanya, IsraelProduct & Engineering

HQ - Cary, NCSales, Marketing, Finance, Customer Success

FUNDED BYCarmel Ventures

Gemini Israel Ventures

480 CUSTOMERS

45 COUNTRIES

250%GROWTH YOY

Managing > 1 million assets

93 new customers in Q1 2014

2014 Service Desk Institute Best Vendor Award Finalist for Customer Service & Support

2014 Red Herring 100 North America Finalist

2014 OnDemand Top 100 “Ones to Watch”


WE MAKE PEOPLE HAPPY.

WE BAKE-IN SPEED.

WE’RE RICH AND TASTY NOW . . .

BUT QUICKLY ADAPT TO CHANGING TASTES.


Smart Clients that chose Samanage


Let’s go in for a closer look…


Questions& AnswersCurrent ITSM solution: We need to break up.


Questions& Answers

Honey-Do List (what we

needed from our next

solution):

Google Apps integration

Reliability and performance

Easy to use interface

Mobile interface

Price is right

Integration to current tools

….and also able to pick up the milk


Questions& Answers

Samanage is going to pump – you up!


Questions& Answers

Gain 1 ITSM solution in just 14 days*

* Results ARE typical – no, really!


Reality is20/20


Plug the holes in this here boat (with

Samanage)Get rid of the dead weight:

– Customers to be upgraded from Windows XP

– ~100 projectors still needing replacement

Look like superstars:

– Warranty Management

– Budget planning

– Increased productivity

– Visualization of assets, customers and problems


“Hard work is rewarding. Taking credit for other people’s hard work is rewarding and faster.”

-- Dilbert


Questions & Answers


Download - Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

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