Download - Clientes internos y externos
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CLIENTES INTERNOS Y EXTERNOS Jamei R. Paula
Patricia De Paula Beatriz Mateo
Maria Isabel OtañeCheimy
Yisaury Polanco
Miercoles 23 de Enero del 2013, Sto. Dgo. D.N.
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Yuleysi Polanco
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Clientes Internos:
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Cliente Externo:
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Identificacion de los clientes: Sus necesidades, deseos y
expectativas.
Jamei R. Paula
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Deseo vs. Necesidad
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En cambio las necesidades:
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EXPECTATIVA, Ej.:
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Patricia de Paula El servicio al cliente como
ventaja competitiva.
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Ventaja Competitiva
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Beatriz Mateo
La calidad de Servicio y la Satisfaccion del Cliente.
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La Calidad
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La Satisfaccion
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Maria Isabel Otañe
CONCEPTO DE GESTION
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Cheimy
Gestion de calidad en el Servicio al Cliente
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Yisaury Polanco
Concepto de Proactividad
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