Download - Cptn hsts grt stnd
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HOSPITALITY EXPRESSIONS™ PRESENTS
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GREETING STANDARDS FOR
HOSTESS & CAPTAINS
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ObjectivosMejorar expresión
Subir nivel de profesionalismo
Mejorar imagen
Mejorar conocimiento y uso de apellido del huésped
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EN LA ENTRADAHOSTESS/
CAPTAIN:GUEST:
GOOD EVENING. WELCOME TO
(RESTAURANT). MAY I HAVE YOUR LAST NAME AND ROOM NUMBER?
YES, BILL AND MARY JONES.
WE’RE IN ROOM 3210.
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HOSTESS/CAPTAIN:
GUEST..THANK YOU. AGAIN, WELCOME TO
(RESTAURANT) MR AND MRS JONES. HOW
MANY PEOPLE ARE IN YOUR PARTY?
TWO PLEASE.
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Mesa disponible de iNmediato
PLEASE COME WITH (join) ME. ALLOW ME TO PRESENT OUR MENU AND TO MAKE A COUPLE OF RECOMMENDATIONS….
YOUR WAITER THIS EVENING WILL BE ( ) AND MY NAME IS ( ). ENJOY YOUR EVENING AND PLEASE LET ME KNOW IF THERE IS ANYTHING ELSE I CAN DO FOR YOU
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Si esta presente mesero…MR JONES,
ALLOW ME TO INTRODUCE
YOU TO HECTOR. HE
WILL BE YOUR WAITER THIS
EVENING
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MESA NO DISPONIBLE DE INMEDIATO
I APOLOGIZE MR AND MRS JONES, WE ARE FULL AT THIS MOMENT. IT WILL BE ABOUT (20-TWENTY) MINUTES FOR A TABLE TO BECOME AVAILABLE. MIGHT I SUGGEST GOING OVER TO THE LOBBY BAR FOR A DRINK WHILE YOU ARE WAITING? I AM GOING TO GIVE YOU A BEEPER AND WILL PAGE YOU WHEN A TABLE IS AVAILABLE. WHERE MIGHT I FIND YOU?
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Reservation?.....
OH YES. I SHOW YOU HAVE A RESERVATION FOR EIGHT O’CLOCK. PLEASE COME WITH ME . ALLOW ME TO PRESENT OUR MENU. YOUR WAITER THIS EVENING WILL BE ( ) AND MY NAME IS ( ). ENJOY YOUR EVENING AND PLEASE LET ME KNOW IF THERE IS ANYTHING ELSE I CAN DO FOR YOU
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WHERE ARE YOU FROM?
WHAT IS YOUR NAME?
IS THIS YOUR FIRST TIME IN…(MEXICO;VALLARTA;)
PREGUNTAS LIGERAS
HOW LONG ARE YOU STAYING WITH US?
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PREGUNTAS LIGERAS
WHEN DID YOU ARRIVE? WHEN DO YOU LEAVE?
WHAT KIND OF ( ) DO YOU LIKE?
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PREGUNTAS LIGERAS
DO YOU LIKE ( )?
WHAT ARE YOU GOING TO DO TODAY; TOMORROW?
YOU SHOULD… (VISIT THE MALECON)
ARE YOU CELEBRATING SOMETHING SPECIAL?