Download - Eldercare Nursing Home, KL Malaysia
PRESENTED BY,
SONIANURSE MANAGERELDERCARE NURSING HOME
ORGANISASI DAN PENGURUSAN KEMUDAHAN / PERKHIDMATAN JAGAAN KESIHATAN WARGA EMAS DI PUSAT JAGAAN.
ORGANISATIONAL AND FACILITY MANAGEMENT OF THE ELDERLY AT THE CARE CENTRE.
OPERATIONS ORGANISATIONAL CHART
SOURCE OF STARTUP FUNDS
• PERSONAL SAVINGS • PERSONAL LOAN
OUR MISSION
To champion quality of life for all seniors Our resident-centered philosophy of care continues evolving to deliver individualized service based on the needs of today's seniors.
OUR PRINCIPLES OF SERVICE
1. Preserving Dignity
We value the unique life experiences of every senior and give each person the respect they deserve.
For example, Eldercare's Reminiscence/dementia care centre is designed to engage residents living with Alzheimer's disease and other forms of memory loss in meaningful activities that give them a sense of purpose and create pleasant days.
2. Nurturing the Spirit
We care for the whole person — mind, body and spirit. Eldercare team members care for the physical needs of our residents, and are committed to providing opportunities for social interaction, mental exercise and spiritual fulfilment through programming and activities that suit each resident's preferences.
OUR PRINCIPLES OF SERVICE 3. Celebrating Individuality
Every resident is unique. We recognize that each person has a life story that we want to hear and understand.
Individualized Service Plan (ISP)
4.Enabling Freedom of Choice
Options are a way of life at Eldercare, where they can wake up as late or as early as they want — just like they've always done.
We do not restrict resident from continuing what they have doing in the past.
TYPES OF SERVICES PROVIDED;
Retirement Care General Nursing CareDementia Care Rehabilitative Short-Term CareShort Term Respite Stay Day Care Night care
TYPES OF FACILITIES PROVIDED;24 Hours nursing care and assistanceMaintenance of health record (BP,TEMP,HGT,WEIGHT,BEHAVIOURAL PATTERN AND SLEEP PATTERN)6 meals per dayReflexology / light MassagePhysiotherapy (min 3 times a week)ASTRO (can be personalised to preference)Laundry Dr’s visit
ACTIVITIES
ACTIVITIES
GROUP PHYSIO
DAILY MORNING EXERCISE
CARD GAME
S
ARTS &
CRAFT
ACTIVITIES
ACTIVITIES
GROOMING
FACIALS
MANICURE &
PEDICURE
CAKE AND COOKIES BAKING
ACTIVITIES
ACTIVITIES
MAHJONG
GROUP
GAMES
BOARD GAMES
KARAOKE & DANCE
CHALLENGES FACED IN THE ELDERLY CARE CENTRES
CAN BE DIVIDED INTO 2 ;
INTERNAL CHALLENGES
EXTERNAL CHALLENGES
INTERNAL CHALLENGES INVOLVED IN THE CARE OF THE ELDERLY
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• FINANCIAL -Proper costing or appoint an accounts or financial manager to assist in costing.
• MAINTAINANCE ISSUES
INTERNAL CHALLENGES INVOLVED IN THE CARE OF THE ELDERLY
• NO STANDARD OPERATING PROCEDURES
International Conference on Harmonisation (ICH) defines SOPs as "detailed, written instructions to achieve uniformity of the performance of a specific function".
Step-by-step instructions=predictable, standardized, desired result often within the context of a longer overall process
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INTERNAL CHALLENGES INVOLVED IN THE CARE OF THE ELDERLY
•MAN POWER OR STAFFING
-Proper job advertising channel
-Organising continuous - on the job trainings
-Continuous observation by the management/ leaves given (burned out)
-Identify the reason of burnout (overworked/no bonus/no appraisal/ bonus)
EXTERNAL CHALLENGES INVOLVED IN THE CARE OF THE ELDERLY
• MASS MEDIA PERCECTION ON THE NURSING CARE AND ENVIRONMENT OF THE NURSING HOMES OR CARE CENTRE
- Create awareness and educate clients on the actual nursing care which is provided and environment & Open day in the homes.
EXTERNAL CHALLENGES INVOLVED IN THE CARE OF THE ELDERLY
• FAMILY MEMBERS DO NOT UNDERSTAND / NOT CO-OPERATIVE IN THE CARE
-Assess the background and any hindrances that lead to this action.-continuous two way communication.-Provide some health and care related education and always be ready to explain and receive feedback on the care.
EXTERNAL CHALLENGES INVOLVED IN THE CARE OF THE ELDERLY
CUSTOMER UNSATISFIED (EXPECTATIONS ARE NOT MET)-2 way communication-Daily or weekly in detail update on health record and health status of resident
ANY QUESTIONS ?