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Advertising and Promotions to Engage your Customers
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Brand Diamonds > Portfolio
Fusionize
your BrandReturn on Investment?
‘’FusionDesign’s Excellence? you know our business better than we know it ourselves!’’
Naboe Grainger, Marketing Customer Equity Company
‘’City Sightseeing Cape Town is the talk of the town and sales volumes have grown -
FusionDesign have set a new standard for all our marketing materials’’
Claus Tworeck, CEO City Sightseeing Cape Town
‘’FusionDesign give 110% to any project they're involved in.’’
Paul Issa, Director Buccaneer
AGRICULTURAL INDUSTRYwine, fer t i l izer and re lated serv ices
BANKING, INDUSTRIAL AND IT TECHNOLOGYbank, ISP and developers
TEXTILE AND CLOTHING INDUSTRYdesign and manufactur ing
PROFESSIONAL AND SERVICES INDUSTRYlaw, account ing and re lated serv ice sector
MARKETING AND RETAIL INDUSTRYpackaging, strategy and publ ic re lat ions
TOURISMtour operators, accommodat ion and serv ices
name development
corporate identity
implementation
A
CORPORATE IDENTITYonboard packaging
DESTINATIONS
DESTINATIONS
TM
G R O W I N G W I T H Y O U
S T Y L E1 5 0 0 51 4 0 0 2
TM
S I Z E S9 - 12 - 8
.
.S T Y L E3 5 3 6 83 2 2 1 93 1 2 4 6
S I Z E S9 - 12 - 56 - 1 1
.
.
C l a s s i c
T h e O r i g i n a l s R a n g e
T h e O r i g i n a l
R
TM
S T Y L E3 5 0 4 83 2 0 3 23 1 6 1 0
S I Z E S9 - 12 - 56 - 1 1
.
.
T h e C l a s s i c R a n g e
C l a s s i c T h e O r i g i n a l
R
S T Y L E3 5 3 6 93 3 1 7 5
S I Z E S9 - 12 - 8
.
S I N C E 1 9 0 5
SINCE
1905
SINCE
1905
S I N C E 1 9 0 5
TM
TM
R
S I N C E 1 9 0 5
TM
T S H I R T SC A P S
S H E L F S L A T SS H E L F S T R I P S
D I S P L A YB O X E S
R
SINCE 1905
W O B B L E R S
PACKAGING IDENTITYCASE STUDY: SERETO
taps & accessories
tiles & borders
sanitaryware
general DIY
timber
roof trusses
plumbing
building material
building & paving bricks
power & hand tools
paint
delivery
free quotes
and much more...
create your home - in style
chocolate + wineperfect partners for adelightfully different
taste sensation
both of these naturalproducts reveal a wide
spectrum ofsubtle nuances
and hidden flavours...
vintners and chocolatiershave enhanced thefragrant aromas in
swirling newcombinations,
delighting the palate witha fusion of aromatic red
wine + pure cacaochocolate or
turkish delight
enjoy these deliciousflavours together or
on their own
c
YEARBOOK
2008
/200
9
There is nothing more rewarding than receiving recognition for outstanding service. Last year Qualsa was proud recipient of four Gold, two Silver and two Diamond Arrow Awards from pmr.africa in various managed care categories, from disease management to wellness. These awards were based on a research survey conducted by Professional Management Review (PMR), where respondents consisting of chairmen, principal offi cers and trustees of medical schemes were asked to rate managed healthcare companies across various categories.
4
GEMS
871 496
POLMED
469 074
Bankmed
200 368
Transmed
126 938
ProSano
71 990
Remedi
34 432
NIMAS
33 031
Wooltru
18 002
Pick n Pay
15 888
Metropolitan
13 372
Sappi
9 701
Afrox
8 214
Engen
8 176
Golden Arrow
6 748
BP
5 510
Foschini
4 895
Fishmed
2 248
While the world’s headlines have been dominated by talk of credit squeeze, economic recession and market crashes, MHG has managed to hold itself
high and delivered a very solid performance. This performance is the result of an enormous collective effort by all staff.
Most important is that the business has delivered on the undertakings we made in last year’s business plan: service levels were sound,
fi nancial targets were met and staff oriented objectives were accomplished.
The business continues to evolve. The latest developments in this regard are the integration of certain administration and managed care components of the business. This is in response to our clients needs, and creates an exciting new dynamic in the way in which we will deliver services in the future.
This time last year we were preparing ourselves for the tender process of GEMS. We were always confi dent of success but nevertheless, we still had to put in the hard work to see us through. The GEMS business unit has more than adequately expressed its ability to deliver,
and this was one of the driving forces behind our success.
Despite the tender process, GEMS continued to grow at approximately 500 new members per day. Coupled with this growth was the ongoing expansion of the business unit.
We are already well into 2009, and the remainder of the year will not be without its share of challenges. I am confi dent that we have the management team and dedicated staff to successfully deal with these challenges.
NICK RUDSTON
5
2008
/200
920
08/200
920
08/200
9
7
Bankmed Quality Assurance departmentOver the past year, the Bankmed Quality Assurance department devoted much time to the development and implementation of new strategies aimed at improving the effi ciency and enhancing the quality of both the admin business, which it serves, and its own department. These interventions have proved incredibly successful in achieving the desired outcomes.
The team of quality assessors, led by Team Leaders Mu-eed Adams and Wouter Hugo, are credited with these achievements through lots of hard work and dedication. This recently culminated in the production of a whopping 4 801 quality assessments and audits in a single month!
With a marginal increase in headcount, the department has managed to increase their assessment output by an average of nearly 200% over the past nine months. The increased sample size has further enhanced the credibility of their fi ndings, yet this has not come at the expense of their own quality. The streamlining of techniques such as ‘QA the QA’, ‘peer-checking’ and ‘group calibration’ has ensured improved consistency, relevancy and accuracy amongst all the assessors.
To a wonderful team
for all � their
hard work and
dedication!
8
Furthermore, we have researched, developed and adopted new QA assessment tools that have signifi cantly enhanced and sensitised their error-detection capabilities. The department’s achievements have been well supported by Ilse Oosthuizen and Mlungisi Radebe. This also inspired Truus Spence-Ross to propose replication of their QA model across the MHG business. Quality Assurance continues to evolve within Bankmed and numerous projects have been earmarked for 2009 to build on their successes of 2008. WATCH THIS SPACE!
Call CentreIt was a GREAT 2008 for the Bankmed call centre. For the fi rst time in history the call centre was able to achieve SLA over the Option Change period. There was much preparation for the August to December period and all of the hard work throughout the year resulted in this wonderful achievement. The call centre, in total, exceeded SLA for 10 months running. New technological developments were put in place to assist this process and to ensure a member-centric approach. This technology included option changes via IVR, a self-help SMS service for members to select a network provider and a seamless migration to the Vitel telephony platform during 2008.
But it’s not all work, work, work! Bankmed celebrated Customer Service Week with an explosion of activities. Fun-fi lled activities and prizes were free-fl owing for willing participants. At the end of the week a remote controlled Ferrari was given away in a lucky draw.
In terms of our Social Responsibility, we had a “Tin Tin” competition and tinned foods were collected for the Lotus River Old Age Home. The response from the staff was amazing and we managed to build a tin tower from all of the cans. The Home was incredibly grateful for this contribution and Bankmed staff proved their concern and generosity for those less fortunate.
Management would like to say a HUGE thank you to a wonderful team for all of their hard work and dedication over the last year and for providing stunning service to our members.
9
Contact Us on 021.551.1022 or 0861.321.777
for a full Credentials Presentation.
www.fusiondesign.co.za