Download - Info Trek Corp Profile
CORPORATE PROFILE
Presented by:Executive Director (Info Trek) : Sally Hew
Expectation for competent workforce in today’s market
Competent in IT
Technologies
•IT related technologies- training•Worldwide recognized Certifications•Project Management skills•ITIL Compliance
Ready with Soft-skills
techniques
•Understand KPI , budgeting•Good communication skills•Able to encourage teamwork•Leadership qualities•Language abilities•Business skills
Soft-skills Development
Soft-skills
Compliance(Law and
Regulations)
Writing /Reporting skills
Train the Trainer
Communication
NegotiationBusiness
knowledge/Sales and Marketing
KPI
LanguagesPresentation
Finance
Leadership
Management/Team works
Our Unique Human Development Competency Solutions
Competency
IT enabled skills and
Certifications
Project Management
knowledge and certification
Soft-skills/language
Development
Business enabled
Training and coaching
Train and Recruit
program
Solutions methodologypool of employeesRegisters/records
Skills Gap Analysis
Mapping with competencies target
Competency PlanTraining Implementation
Driving Certification & Competency management
Progress reporting
Corporate Structure Single Platform Expertise
Training.com Shared Services Consortium
Soft Skill Group of MembersBusiness & Behavior Competency
Training & Coaching Team Work & People Skill
Writing & Communication SkillPeople & Time Management
Supervisory and Staff EngagementBusiness Alignment and Alertness
Finance and AccountingBusiness Coaching
Info Trek
Incorporated 1996
Trained more than 50,000 IT Professional and Project Managers
Certified more than 20,000 IT professionals and Project Managers
Awarded as Best Gold Certified
Partner for Learning
Solutions for several years
Authorized Training Provider (IT)Microsoft
Training and certificationPartner Competency coaching
Sun MicrosystemsTraining and certification
Oracle and IBM(Reseller- Training and
certification)
Quint- ITILTraining and Certification
SAP/Crystal Report/Business Object
EC-Council
PMP Project management Training and
certification
Prince2Project Management Training and
Certification
IT Training and services
• Universities and Higher Learning Institution
• government linked companies
• Public sector
• Microsoft Certified Partners, IT and MSC
• Corporate companies
• SME and SMI
IT Training and
Certifications
ITIL Training and
Certifications
Graduates Train & Recruit
program
Project Managemen
t Training and
Certifications
Services – Soft-skills
• Corporate Companies
• SME and SMI
• Government Link companies
• Public sector
• Manufacturing• IT companies
• Universities, higher Learning education
Finance and leadership
Sales and marketing
and Business Coaching
Team building , Powerful
presentation
Languages TrainingEnglish ,
Japanese,Mandarin,
Arabic
Customer References
IT Companies
•Dell•Mesiniaga•Persoft•HP•IBM•Heitech Padu•CSA•IPerintis•Pernec
Financial Institution
•AmBank•Maybank•CIMB•Hong Leong Bank•UOB•ING•RHB•Great Eastern•Public Bank
Government•MINDEF•INTAN•Jabatan Hasil•Jabatan Perdana Menteri•MIMOS•SIRIM•MDEC
Customer References
Corporate Sector
•Western Digital•Panasonic•Avon•Green Packet•Giant•Tesco•Subang Medical Center
Oil and Gas
•Shell•Petronas •Exxon Mobile
Manufacturing
•Colgate •Nestle•F & N
Unique Offering
Unique OfferingTraining Solutions
Experience and Methodology
Experienced Trainers
Training claims submission –CDP and
PSMB (SBL Khas)
Cash Rebate Program
Skills Gap Coaching
Consultation
Competency Management
Strategic Training Location
Competency and certifications
Tracking
Train and Recruit program (Fresh
Graduate)
Training only RM 50,000 - RM 70,000
RM 70,001-RM 100,000
RM 100,001-RM 200,000
RM 200,001-RM 300,000
Above RM 300,001
Microsoft 5% 6% 7% 8% 9%
Cisco 5% 6% 7% 8% 9%
Java 2% 3% 4% 5% 6%
Oracle 2% 3% 4% 5% 6%
IBM,CEH,others
2% 3% 4% 5% 6%
ITIL 2% 3% 4% 5% 6%
Project Management
2% 3% 4% 5% 6%
Soft-skills 5% 6% 7% 8% 10%
Unique Offering- Cash Point Rebate Program
Calendar year
31st December
Cash Point Rebate
Redemption:1. Cash equivalent
benefits2. Training
redemption -8% bonus
Rebate to be utilized within
the next Financial year
(immediate proceeding
year)
Training rebate will not eligible for further cash Point
rebate
Unique Offering- Cash Point Rebate Program
Terms and Conditions
Optimizing Solutions
Optimizing Solution –Training / Certification and Liquidity Benefits
MSC-Tax Benefits
MDEC-CDP-Training and Certifications
PSMB-SMI-training and Certifications
Optimizing Solutions-ScenarioCompany
Existing StructureA B C D
Number of staff 100 12 5 4
PSMB contributor Yes No No No
Monthly PSMB levy
Existing levy balance
RM8,000
RM 200,000
MSC status No No Yes Yes
PSMB-SMI status ( not eligible or non PSMB contributor
No No No No
Optimizing Solutions-ScenarioCompanyRestructuredRM300,000-RM 400,000 benefits derived
A B C- MSCtax benefitsPioneer status
D-MSCTax benefitsPioneer status
Number of staff 100-60= 40 12+20=32 5+20=25 4+20=24
Become PSMB contributor 1st Jan Existing contributor
New contributor
New contributor
New contributor
Monthly PSMB levyExisting levy balanceBalance as at 1st May (if SMI)
RM 3,000RM 200,000RM 212,000
RM 2,000
RM 8,000
RM 1,500
RM 6,000
RM 1,500
RM 6,000
Benefit as MSC status(Certified IT professional-eligible become Microsoft Certified Partner-Branding, software worth RM 100,000)
CDP 10 paxWorth RM 15,000RM 2,250
CDP 10 paxWorth RM 15,000RM 2,250
Benefit as PSMB-SMI status- training to build Human resource competency
RM 212,000 RM 8,000 RM 6,000 RM 6,000
Optimizing Solutions-BenefitsBenefits Before Restructuring After Restructuring
PSMB-SMI Fund –if available like previous yearCash available for training
RM 0 RM 232,000
MSC –CDP training and certification RM 3,500 ( 2 persons) x 2 companies = RM 7,000
RM 17,250 (10 persons) x 2 companies= RM 34,500
Become Microsoft Certified Partner-License benefitsBranding
RM 0 RM 200,000
Increase
Tax Benefits and Pioneer status for company C and D up to 10 years
Minimum Maximum
Competent and Certified Human Resource Capital
Minimum Maximum
PROJECT MANAGEMENT
Project Management framework
PMP or Prince2
team members who are going to lead projects/someone who met pre-requisite and to be able to pass exam – 2-3 persons
Project ICT training-Project 2007
team members who are involved in defining project scope, planning and building project plan– 3 -4 persons
Project Management Concepts Appreciations Project Team members – Accountants , Procurements, engineers, corporate lawyers, consultants and project Managers-10 members
Project Management concepts training plus Project’s Team Building Training• All project team members – 10 members
• Project ICT training – Project 2007• Project member involved in building project plan and work breakdown structure – 3-4 members
PMP or /and Prince2 Certification• Project Team Leader or Manager – 2-3 members• Pre-requisite – minimum 3-5 years project management experience, good qualification and able to pass exam, good
communications , interpersonal skills and language abilities
PROJECT MANAGEMENTProject Report Writing
Project Team BuildingProject Concepts+Team Building
Project Negotiation for Project Success
Specific Areas
Project Management
• PMP-USA• PMBOK is the
recognized (de facto) standard of project management knowledge
• Prince2-UK and Europe• is the project
management methodology of choice, and is required by the UK government for all projects it commissions.
Comparison
PMP270,000 Global1,200 Malaysia• Integration• Scope, Time and Cost• Quality• Risk• Communication• Human Resources• Procurement
Prince 2 400,000 Global
• Combined processes, Change control• Plans, Business Case• Quality and Configuration
Management• Risk• Controls• Organization• Not cover Procurement
Microsoft Competency Program
Benefits : Microsoft Certified Partner- https://partner.microsoft.com/global/program/programbenefits/
Licenses and Trainings
•25 Licenses for staff (Certified Partner)•100 Licenses for Staff (Gold Certified Partner)•Development and Tests •Hands on Lab
Support •Telephone-presales Technical support•Technical support Incidents-5•Business Critical phone support
Sales and Marketing
•Marketing template•Usage of Logo•Aligned with Microsoft Campaign•Business leads-Partner Profiler Directory
Steps-Microsoft Certified Partner -50 points
Trained and Certified Two (2) MCPs (Microsoft
Certified Professional)-Competency requirements
Obtain three (3 ) customers
references to achieve each competency
Linked MCPs and Customers Reference
Paid USD 1600 (RM 5000) as membership
fee
Upgrade Microsoft Certified Gold Partner -120 points
To certify more MCPs (2 points
each)To upgrade latest
technology (Window 2008)
Obtain three (3 ) customers
references to achieve each
addition competency1 customer-2
points
Linked MCPs and Customers Reference
Upgrade to Gold Certified
partner-no additional fee
Benefits : Microsoft Certified Partner- https://partner.microsoft.com/global/program/programbenefits
Licenses and Trainings Support Sales and Marketing
•25 Licenses for staff (Certified Partner)-USD70K•100 Licenses for Staff (Gold Certified Partner)•500 Licenses for Staff Maximum benefit of Gold Certified Partner)•Development and Tests•Hands on Lab
•Telephone- Presales Technical support•Technical support incidents-5 (RM 500 per incident)•Business Critical phone support
•Marketing Template•Usage of Logo•Aligned with Microsoft Campaign•Business Leads – partner profiler Directory.
Solution Profiler Directory-
• https://solutionfinder.microsoft.com/Solutions/SolutionsDirectory
• For marketing • Generating Business Leads
Train and Recruit Program
How to generate competent IT staff to expand technical workforce?
The Answer is :
Through Train and Recruit Program
TRAIN AND RECRUIT PROGRAM FLOW
Train – Recruit Program
Train – Recruit Program
Pool of Fresh graduates1
Attended IT certification Training
2
Interview byPotential employer
4
7
Continuous Professional Development
6
Employment Confirmation
5
Attended Soft-skills and presentation training
3
6Hired and Start work
Train and Recruit Program
A program that created demand (DD) and supply (SS) for Human Capital
SS – Fresh Graduate from the Universities
DD – Companies that wishes to hire competent staff
Mechanism : graduate going
through worldwide recognized trainings and certifications
Companies willing to hire graduates with various competencies
Train & Recruit Program-To meet industrial
expectation for competent graduates
To ensure sufficient flow of technical expertise to
local IT companies such as Certified Partners and corporate companies
To create the right career path to increase IT
community
To create local talent pool to encourage creativity,
reliability and lower business cost
Benefits of Train-Recruit Program
Lower cost of:Hiring (shorter hiring cycle)
Program Bundling:100% PSMB claimable
Pre-selected by Info Trek:Candidates Quality and special Training package (pre and post )
Program Guarantee:Continuous Professional Development
BENEFITS
Current Market Demand
45%
21%
11%
12%11%
Demand in Different Fields
Programming
Database
Buisness Solutions
Operating Systems
Security & Documentation Library
Job Vacancies
Job Vacancies
Software Programmer /
Web Application Programmer
Database Administrator
System engineer
Security and Documentation
Library
IT cum Business knowledge
professionals
Methodologies
Methodologies Used during Technical Training
Technical Pre Test
Classroom Instructor Led (MOC)
Assignment On Live Project
PostTraining Exam
Track Records- Funded by MDECSkills Trained Number of Students Trained
Programming (VB.Net / MCTS / MCDBA)
650
Database(SQL / MCDBA)
350
Windows Server(MCSA)
400
More than 380 trained students work in corporate companies, public listed firms & end-user companies
Some of the trained students currently work at regional companies (Hong Kong)
Track RecordNo Company Employed Job Position Further Request
1 iDimension Systems Sdn Bhd
4 Consultant Dynamic AX
2Dynamics AX
2 Digital Systems (M) Sdn Bhd
3 ProgrammerVB.Net
2VB.Net
3 Cuscapi Sdn Bhd 2 Solution AnalystVS 2005
5VS 2005
4 DynamicBiz Corporation Sdn Bhd
5 Software DeveloperVB.Net
1VB.Net
5 ResWorx Sdn Bhd
4 ProgrammerSharePoint
5SharePoint
6 EDS 5 Help Desk 50Systems, Cisco,SharePoint,
7 Uber Fusion Sdn Bhd
1 ProgrammerVB.Net
2VB.Net
Track RecordNo Company Employed Job Position Further Request
8 Avon Cosmetics Malaysia
20 Microsoft Business Consultant Dynamic AX
5Dynamics AX
9 Arvanade Malaysia 6 ProgrammerVB.Net
5VB.Net
10 Arvato Systems Malaysia
5 MS SQL Administrator 5VS 2005
11 Synic Sdn Bhd 6 MS .Net ProgrammerMicrosoft Business Consultant (Dynamic AX)
5VB.Net
12 Tan Chong Motor 3 MS VB.Net Programmer 5SharePoint
13 Accenture Sdn Bhd 5 MS VB.Net Programmer 3 VB.Net
Track RecordNo Company Employed Job Position Further Request
14 Accelteam Sdn Bhd 5 ProgrammerVB.net
3SQL
15 Tectura 3 ProgrammerVB.Net
3MS Business Solution
16 MBP Solution 5 MS SQL Administrator 3VS 2005
17 BAS Group 3 MS .Net Programmer 30-50VB.Net ; MS SQL
18 Software Wizards Sdn Bhd
1 MS VB.Net Programmer 5VB.Net
19 Ambank 0 MS VB.Net Programmer 20VB.Net
Track RecordNo Company Employed Job Position Further Request
20 Ygl Multimedia Resources Sdn Bhd
1 ProgrammerVB.net
5VB.Net
21 Silverlake 2 ProgrammerVB.Net
10VB.Net
22 Khidmat Cerdas Solutions Sdn Bhd
0 Window Server 2Window Server
23 Creative Global Sdn Bhd
0 MS .Net Programmer 5VB.Net ; Window Server
24 Persys Technologies Berhad
1 MS VB.Net Programmer 5VB.Net
25 Pintar Intraseni Sdn Bhd
1 MS VB.Net Programmer 3VB.Net
Program FeeNumber of recruitment Single Candidate Deal (RM) Package
Deal ( Microsoft )(RM)
1 3,500
5Discount
17,500
( 1,500)
16,000
ITIL
What is ITIL About?
• increasing IT service quality
• reducing IT service cost
• aligning IT with the business.
• ITIL defines the best practice for delivery and support of IT services
Incorporating People, Process, Partners and Product
ICT Service People
product
partner
Process
ICT Service Downtime
• “78% of• unplanned• downtime is due• to people and• processes.”• (source: Gartner Group
ITIL Framework (v3)- Service Lifecycle
ITIL Roadmap
ITIL V3 Foundation in IT Service
Management•Introduce Principles and core elements of IT Service Management•Understand the processes , relationship, benefits and challenges of ITIL•Understand how processes making an IT company manageable
ITIL Practitioner
•Deals with Processes Configuration, Change and Release management•Getting in Control: provisioning of accurate information about the infrastructure•Staying in control: releasing new functionality only after having considered the advantages and disadvantages of the particular change
Service Manager
•Upon certification, Service Manager has the knowledge and capability to organize, implement and improving ITIL processes in any IT organization•To train Participants to be effective IT Service Manager•Able to define management information•Incident and problem management
Target Audience
ITIL V3 Foundation3 days
•IT Managers, IT Staff ,Process Owners•Project and Business managers who directly involved IT•Any member of an IT organization in delivering IT service
ITIL Practitioner5 days
•Must be ITIL V3 foundation certified•Staff working in an IT environment within the scope of releases and control processes•IT Managers, Managerial IT staff , Process Owner
Service Manager5 days
•IT Manager, Managerial IT staff•Process Owners•Project and Business managers
Thank you
BE BIG• B- Becoming a Learning Organization
• E- Expectation Management
• B- Build Strong Relationship With Our customers
• I- Increase Operational Efficiency
• G- Grow Profitably