IT Support & ServicesInformational Session
Executive Overview
Bureau of Information SystemsDivision of Enterprise Program & Portfolio Management
2
Lot 1Eligibility
Systems IT Consulting Services
Lot 2Provider
Management IT Consulting Services
Lot 3Case
Management IT Consulting
Services
Lot 4Child Welfare IT
Consulting Services
Lot 5Child Support
Enforcement IT Consulting Services
Lot 6Systems Architecture Services
Lot 7Technical Support Services
Page 1
RFP 16-09MULTI-VENDOR PROCUREMENT STRATEGY
QualityAssurance*
Quality Assurance*
Note
The QA functions will not be included in the scope of RFP 16-09. The QA functions may be performed by state staff or may be a future acquisition (issued as a separate procurement and will be independent from any selected Offerors resulting from this RFP).
(PELICAN) (HCSIS)(iCIS) (PACSES)
Contract Structure
Technical Services
Planning / Consulting Services
3
• Lot Structure – IT Planning Consulting Services
Contract Structure - Lots
IT Planning Consulting Services
• Strategy/Business Planning • Application Modification/ – Implementation Support – Visioning Enhancements Services – Strategy/Business Planning • Business Requirements • Implementation/Field – Business Process Reengineering Document (BRD) Support (BPR) • Requirements Traceability • Communications – Business Process Management • User Acceptance Testing Management (BPM) • Business Solutions Life • Help Desk Services
Cycle (Lots 3 & 5 only) • Participate in Project • Systems Reports Governance/Oversight
PortfolioEligibility and Benefit Delivery
PortfolioChildren and Family Services
PortfolioHealth Care Systems
Eligibility Systems
(iCIS)KPMGLot 1
Child Support Enforcement
(PACSES)ACSLot 5
Provider Management
(PELICAN)PCGLot 2
Child Welfare
KPMGLot 4
Case Management
(HCSIS)PCGLot 3
4
Contract Structure - Lots
System Architecture Services
• Technical Solutions • System Development Life • Systems Support Services – Technical feasibility Studies Cycle – Application Maintenance – Proof of Concept (POC) – System Requirements – Application Modifications/ Demonstrations – General Systems Design (GSD) Enhancements
– Application/Systems Platform: Production
Adoption and Operational Support
Technical Support Services
• Systems Development Life Cycle • Systems Support Services • Enterprise Shared Services (SDLC) – Application Maintenance – Security – Detailed System Design (DSD) – Application Modifications/ – Systems Capacity and – Development Enhancements Performance – Testing – Application/Systems – Business Intelligence (BI) – Implementation – Platform: Production and Data Warehouse – Life Cycle Management Adoption and Operational – Middleware – Defect and Release Support – ITIL and CMMI Management – Infrastructure Evaluations
– Database
• Lot Structure – System Architecture Services / Lot # 6 - Deloitte
• Lot Structure – Technical Support Services / Lot # 7 - Deloitte
5
• 16-09 Goals / Objectives
• State & Federal Changes
• Separate Planning from Technical
• Incorporate Enterprise Architecture
• Multi-vendor Sourcing Model
• Stimulate Competition
• Broad Participation
• Quality of Services - Strengthen Service Level Agreements/Objectives (SLAs/SLOs)
• Smooth Transition
• Examine Alternatives to Custom-Build Solutions
• Off the Shelf, Transfer, etc.
• Incorporate PACSES and Child Welfare
Contract Objectives
6
• Multiple Contractors Involved
• New Planning Consulting Contractors
• Alternative Views / Experiences
• National Presence
• Subject Matter Expertise
• Another set of eyes on the project
• Advocate for the Business
• Requirements
• Oversight
• Testing
• Readiness / Support
16-09 - What’s New / Different?
7
• Management of “Hand-Offs’ Between Contractors
• BIS Project Managers (PMs) & Portfolio Managers (PfMs)
• Renewed Emphasis on Quality:
• Service Level Agreements (SLAs)
• Release Management• Service Desk Management (Lots 3 & 5 only)• Availability Management• Contract Management
• Defect Management
• Resolution• Root Cause• Corrective Action Plans• Timelines
16-09 - What’s New / Different?
8
• Planning Process
• Annual Scoping
• Aligning to Strategic Plans
• Planning & Consulting Contractor (not technical contractor) Involvement
• Renewed Emphasis on Charters
• Aids in Project Management
• Assists in Understanding Scope & Sponsorship
• High Level Estimates (HLE)
16-09 - What’s New / Different?
9
Executive Management
• Formulate the Department’s strategic direction and business plan
• IT Executive Board
• Business Technology Council
Program & Portfolio Management
• Facilitate and coordinate activities across the entire portfolio of the Department’s IT projects
• Charter Development
• Steering Team
Project Management
• Manage and execute the activities of an individual project
• Project Team
• Sub-Project Teams
• Change Control Board
• User Training and Support Teams
Governance
10
• Timeline
• February – July 2012 (Six Months)
Feb Mar Apr May Jun Jul Aug
New Vendor On-Boarding
• Transition Activities
• Contractor On-boarding
• Turnover & Transition
• New Contractors - Orientation/Knowledge Acquisition (OKA ) Plans
• Current Contractor - Turnover Activities Plan (Deloitte)
• High Level Transition Plan – Efficient Use of Limited Resources
• Implementation of SLA Management – Quality Management
Transition - What is Next?
11
• Resources Needed
• BIS
• Program Office – Subject Matter Experts (SMEs) / Business Leads
• New Contractors
• Current Contractor (Deloitte)
• What do we need from you?
• Primary Point(s) of Contact
• Business Drivers
• Operations
• Strategic plans
• In-Flight / Planned Projects - Role of New Contractor
• Annual Scoping - Role of New Contractor in New Projects
• BIS - Transition Manager
• Will Manage Transition Plan
Transition - What is Next?
12
In-Flight Initiatives
1 7 14 21 1 7 14 21 1 7 14 21 1 7 14 21 1 7 14 21 1 7 14 21
403 Enterprise Certification417 Enterprise ODP Certification Implementation Support470 MCI Merge Tool
465 OLTL EIM Enhancements Implementation Support450 HCSIS 11-12 Maintenance 1/21470 MCI Clearance Merge Tool Implementation Support499 EIM Aging Waiver Implementation499 EIM Aging Waiver Implementation Support
449 iCIS 11-12 LIHEAP Maintenance 1/15448 iCIS 11-12 Open Systems and CIS Maintenance 1/16 2/11 3/26 5/14505 Cost Containment Bundle 1 - Auto Discontinuance of SAR/AR507 Cost Containment Tracking Support505 Cost Containment Bundle 1 - PH-95520 SNAP Resource Test Re-establishment
460 Self Assessment 2459 Self Assessment 1436 Decommission of RIS Interface452 PACSES 11-12 Maintenance 1/7 1/12398 Performance Improvement Module - Phase IV - Dashboard/Notes398 Performance Improvement Module - Phase IV - Payment Score500 Data Warehouse Report Consolidation502 Alerts Enhancements501 Recovery of Overpayments503 Fee Debt Type Consolidation
451 PELICAN 11-12 Maintenance 3/10 5/12 6/23482 FFATA Modifications484 Head Start Federal Reporting DSD483 SELMA483 SELMA Implementation Support403 Enterprise Certification
INT SATImplementation Support
WO # Initiative
Enterprise InitiativesSAT PRD
March April May JuneJanuary February
Implementation SupportGSD
HCSISImplementation Support
Implementation Support
iCIS
PRD
SATDEV INT PRDImpl. Support
DSD DEV INT
PACSESSAT PRDGSD DSD DEV INT
WarrantyWarranty
Warranty
GSD DSD DEVGSD
WarrantyWarranty
PRD Warranty
PELICAN
GSDDSD DEV SAT
SAT PRD
PRDImplementation Support
Pre-SAT SAT PRDPRD
DSD DEV INT SATDEV INT SAT
13
IT Support & Services (16-09 Contract) – Road Map
Project Lifecycle
14
Questions ????
Bureau of Information Systems Contact Information
Rick Bennett [email protected]
Jonathan Heil [email protected]
Lori Steele [email protected]