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PARTNERSHIPS
Scape/empa
REPAIRS & MAINTENANCE FRAMEWORK
Delivering efficiency benefits and flexibility througha simple and fast route for Public Sector clients
Scape is the Managing Agent for East Midlands Property Alliance.
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Scape/empa | Repairs & Maintenance Framework
Quality
The empa Repairs & Maintenance
Framework combines the expertise
of a number of partner contractors.
These companies have considerable
experience in building maintenance
on all public sector property types
and have outstanding reputations in
their fields.
Value
Every partner contractor has been
appointed following competitive
tendering to ensure they provide
exceptional value for money. The
empa Repairs & Maintenance
Framework enables public sector
bodies to benefit from collective
buying power and savings of
£750,000 in procurement costs,
with projected savings for clients
over a 4-year term of up to £2.5m.
Options
Flexibility is key to the empa Repairs
& Maintenance Framework. By
packaging a wide range of contractor
management solutions, it gives you
options to suit your needs – from
on-demand response to defined
tasks, to a fully managed service.
A number of payment options allow
risk to be managed according to
your requirements, while flexible
IT provisions enable communication
with existing systems and data.
The fast, flexible and cost-effective route to maintainingpublic sector buildings
Launched in response to the need for the public sector
having to do more with less, the empa Repairs & Maintenance
Framework offers high quality, cost-effective repairs and
maintenance solutions for public sector buildings in the East
Midlands. It provides a variety of service levels including24 hour call out, reactive maintenance, planned maintenance,
servicing/statutory testing and minor works – with value for
money and quality certainty.
The empa Repairs & Maintenance Framework is quick and simple to introduce and use.
It delivers cost-efficiency at all stages by modernising the construction process,fostering collaborative relationships with all stakeholders and adopting best practice
solutions based on reliability, innovation and continuous improvement.
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Six reasons why…
Single point of contact – simplifying
administration and improving
co-ordination
Value for money – each
contractor appointment subject
to competitive tendering
Tailored solutions – choices
regarding level of contractor
input and payment model
Expertise – all contractors have
considerable expertise in providing
maintenance services across the
public sector
Performance management –
regular monitoring of performance
indicators, with on-going
improvement targets built in
Integration – sharing of information
and data between client and
contractor systems
Scape/empa | Repairs & Maintenance Framework
Efficiency
empa develops a successful
collaborative team approach to
procuring frameworks, creating
teams and managing projects.
Joint procurement, early contractor
involvement and efficiencies such
as common documentation combine
to save empa framework clients
between 10% to 30% on design and
technical service costs and 9% on
construction costs.
Proven
In the short time that the empa
alliance has been in existence,
£13.5m has been saved by public
authorities in the East Midlands.
Clients are already benefiting from
immediate engagement with the
contractor developing and delivering
their projects. empa already helps
train SMEs and local communities
through its engagement and
training initiatives.
Engaging local communities
empa exists to ensure best value is achieved for the £650m
spent annually on construction goods and services by local
authorities in the East Midlands. As an alliance of local
authorities and other public bodies, consisting of over
40 participants in the region, empa allows them to speakwith a single voice and deliver on both the social and
economic aims of the local communities. empa actively
encourages use of SMEs to deliver locally.
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Certainty
Scape offers certainty on quality,
timescales and value through a
proven, results-based approach.
Scape Procure, Scape Consultand Scape Design combine to
deliver a collaborative,
sustainable, risk-managed
approach that adds certainty to the
efficiency of public sector building
management programmes.
Frameworks
With the launch of its Repairs &
Maintenance Framework on behalf
of empa, Scape continues to
expand its portfolio of innovativeframeworks – from national
construction, to large projects,
to minor works. Each delivers
immediate efficiencies in
streamlining operations, and
savings generated through
collective buying power.
Delivering certainty and efficiency benefits for all
Scape will produce an outcome which is bothsuccessful and meets the requirements of allstakeholders. By employing specialists in projectdelivery through a framework, Scape ensuresyour organisation will achieve significant benefits
in shortening timescales, reducing costs andoptimising quality.
“This framework is the first of its kind in the UK that has been developed by a collaborative organisation.
We believe it offers Local Authorities – and indeed any other public sector organisation operating in
the East Midlands – a great opportunity to innovate and deliver better services for its customers.”
Alan Coole - Development Director, Scape
Frameworks currentlyavailable:
National Construction Framework
National Design Services Framework
empa Intermediate Framework
empa Minor Works Framework
empa Repairs & Maintenance
Framework
Replacement Windows Framework
Roof Recovering Framework
empa Design and Technical Services
Forthcoming frameworks(late 2011):
National Project Management /
Quantity Surveying Framework
National Minor Works Framework
Consult
Design
Procure
Scape/empa | Repairs & Maintenance Framework
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Enterprise servicesinclude:
Design and Project Management
of Asset Management Programme
Building Fabric Repair – planned
and reactive services, based on
condition information, customer
priorities and user patterns
Mechanical and Electrical Systems
Routine systems inspection
Tests for legislative compliance
Future maintenance programme
planning
System cleaning, lubrication
and component replacement
Customer contact centre
Enterprise is a major UK support services company. It provides front-line servicesto local authorities, universities, the emergency services, MOD defence estates and
Central Government organisations. Long-term customer partnerships ensure that
essential daily services are delivered efficiently and on time.
Scape/empa | Partners
Reducing costs
Enterprise focuses on adding valueand reducing costs. This is achieved
through integrated management
systems, new technology, innovation,
environmentally-responsible
techniques, community-focused
projects and service re-engineering.
“We are delighted to be a part
of this innovative and important
framework. We welcome the
opportunity to contributepositively to local areas and
economies and offer a cost
efficient approach to the array
of services we provide.”
Martin Joyce - Local Government
MD, Enterprise Managed Services
www.enterprise.plc.uk
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“‘Improving Life for Local People’ is at the core of everything that
Corporate Property does. With over 50 years’ experience of delivering
Property Services to Derbyshire County Council properties, we pride
ourselves on delivering high quality services throughout communities.”
Steve Gerrard – Deputy Director of Property
Scape/empa | Partners
Customer focusCorporate Property’s customer care
practices are under constant
development, shaped by ongoing
dialogue with customers. Service
performance is constantly reviewed
and as an approved framework
provider, Corporate Property is able
to offer you speed and flexibility,
quality and reliability, and peace of
mind that your repair & maintenance
requirements are delivered on time
and to budget.
Service deliveryWe know public buildings, it’s our
business. Corporate Property has
extensive experience of ensuring that
public buildings are serviced to the
highest standards. Our investment in
multi-skilled teams of locally based
people accommodates all your
property requirements. Wherever
possible we create employment
opportunities locally and use localsupply-chains.
www.derbyshire.gov.uk
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Scape/empa | Partners
“When we started this
process, we did so in the
conviction that local
companies are best placed
to deliver added value to
the Scape/empa
Framework. Our inclusion
within it provides us the
opportunity to prove it.”
Gian Oliveti – Framework Director
Tailored solutions
Through early engagement with
clients, and by truly understanding
your value drivers, Oliveti tailor
solutions to meet your exact
requirements. Efficient managementprocesses and procedures ensure
we provide exceptional levels of
customer satisfaction. In particular,
this means keeping appointments,
completing repairs in one visit and
having no defects.
High quality
The Oliveti consortia is a partnership
of established local companies. They
provide a high quality, customer
focused service. The key objective of
the consortia is to ensure the directemployment of local people to deliver
local services and to provide an
environment where they can flourish
through the provision of skills
development and training.
www.oliveticonstruction.co.uk
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Willmott Dixon Partnerships provides support services toover 100,000 homes, 1200 public buildings and in excess
of 50 commercial properties across the country. They
work with a broad portfolio of customers including local
authorities, housing landlords, schools, universities, police
and fire stations and MOD sites. They are renowned for
delivering a fast, efficient, quality and friendly service.
Working in PartnershipWillmott Dixon has a long and
successful history of working
collaboratively with its clients. Their
passion and commitment to deliver
high quality and value added services
makes them a partner of choice.
Scape/empa | Partners
“We believe the efficiency gains made available through the framework
will be important in making public sector spending go further. We have
a strong track record of combining high quality repairs and maintenance
services with excellent value for money for our clients. We are excited
by the challenge of delivering efficient and cost effective services to
public sector organisations operating in the East Midlands.”
Mick Williamson – Managing Director
Making a differenceMeeting the needs of their customers
is central in their approach. They set
targets, make promises and deliver
upon them. They have an open and
friendly culture where staff are names,
not numbers and their people go that
extra mile to make a difference.
Unlocking potentialWillmott Dixon take a planned
approach to Change Management
working with its clients to re engineer
operational process, install leading
edge IT solutions and embedding
investment programmes in its people
asset to unlock the true potential of all.
www.willmottdixon.co.uk
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PARTNERSHIPS
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Local serviceKier Building Maintenance was
created to offer specialist repairs
and maintenance skills to the social
housing and public buildings
sectors. Their aim is to combine
local knowledge with a national
presence ensuring service is
delivered and managed by local
people in local places.
Embracing your culture
Kier Building Maintenance bring
the expertise and experience of its
employees, its style of delivery and
its organisation ethos. They also
embrace the culture of your
organisation, your governance,
your communities and your people
in order to provide a successful
working environment.
Scape/empa | Partners
“Our strength is our commitment to successful and innovative
partnering. We achieve this by building our relationships on trust,
openness and shared values to provide the best service.”
Phil Oades – Framework Director
www.kier.co.uk
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Scape/empa | Process Map
From start to completion, enjoy a fast and efficient process
InceptionAuthorisation
G A T E W A Y
Delivery AgreementAward
empa repairs andmaintenance
PROCESS MAP
Inception
Access Agreement and FrameworkManual issued
Client training implemented
Service needs, stakeholders,timescales identified
Form Development Team
Budgets identified
Outline solution dialogue betweenFrameworkContractors, Clientand Scape
Professional team requirements defined
Access Agreement signed
1
MiniCompetitionandEvaluation
Invite tenders
Manage queries/dialogue
Result reporting
Dialogue with preferred Contractor
Quality marking
CompleteMemoradumofAgreementand award
3
FrameworkOperational
G A T E W A Y Mobilisation
Integration workshops
Strategic and operational teams formed
Service set up established:- People- Processes- Technology
SME engagement
Risk register agreed
Training/educationand skills plandeveloped
4
Post Completion Review
Delivery model reviewed
6
FINISH
G A T E W A Y
Project InformationFinalised
G A T E W A Y DefiningtheService
Service Request agreed:- Delivery options- Scope of services
TUPE implications agreed
Payment model agreed
Technical data and proceduralarrangements collated
Framework duration agreed
Delivery Agreementterms confirmed
Award criteria and weightings finalised
2
FrameworkConcluded
G A T E W A YServiceDelivery
Monthly reporting/review:- Delivery- Resourcing- Performance
Quarterly reporting/review:- Performance- Continuous improvement- Information sharing
Annual strategic review:- Performance- Health and Safety Performance- VfM benchmarking
5
Client owned tasks
Scape owned tasks
Contractor owned tasks
Jointly ownedtasks
Key
START
Scape is a Local Authority controlled company and Managing Agent for empa.
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Sam Bacha Email: [email protected]
Paul Windle Email: [email protected]
Business Development Managers
Scape System Build Limited
4th Floor, Pearl House
5 Friar Lane,
Nottingham NG1 6BT
Tel: 0115 958 3200
www.scapebuild.co.uk
www.em-pa.org.uk
SUB-REGION 1
SUB-REGION 3
SUB-REGION 2
SUB-REGION 4
SUB-REGION 5
SUB-REGION 6
1
1
6
4
3
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Scape/empa | East Midlands Sub-Regions