Download - Lean Metrics Riga
Lean MetricsMeasuring and Driving Change
Agile Day Riga · Karoliina Luoto · 24 May 2016
Karoliina Luoto and Codento
Agile Lean Coach and ConsultantFocus: lean and agile customer workBefore: product owner, collaboration strategist, communications specialist
Change agent’s right handLeanifying software development
Metrics is good to haveSo you won’t build wrong things
• Photo: Tara Chill, Flickr
Think of your own project:Do you have metrics to keep direction?What are they like?
Just take some canvasAnd use client gut feeling, right?
Photo: scarlatti2004, Flickr
But what ifThey don’t see the world right?
Photo: NATS Press Office, Flickr
You canHelp them see
Photo: Thomas Hawk, Flickr
Do real if yet light research on real usersSummarize into user personasPhoto: Jason Kuffer, Flickr
You can make it realBy forming a user panel
Photo: Matthias Ripp, Flickr
The solution can be valuated by Asking users
Based on Kano model by Nokriaki Kano
:(:)
p1
pnWhat does user want
Why
Photo: SanFranAnnie, Flickr
When you have a solution,Prototype and ask the user again
Test the protoMetric tool: Net Promoter Score
Metric: How likely you would recommend the product to a friend? (0 no way – 10 most certainly)
Make this more accurateBy user value poker
Photo: Play Among Friends Paf, Flickr
Like planning poker butUsers playing for valuePlay for epics or
rough featuresPlay for one feature at a timeAsk users to think how valuable the feature is to them and then show their cards at the same time
Now you have a basis forValue tracking
Can be added to any task management tool – just simply as textOr can be drawn as value burnup chart
Value Burnup = How much user value gets done?
Amou
nt o
f val
ue
Cadences87654321
160
120
80
40
Now at
Prognosis
Wholebacklog
So how do we know ifThe direction is right?
Photo: Chris Turner Photography, Flickr
Business metrics:New business made
Satisfying new customer needs should create new business Metric: How are the numbers with the new business? Purchases made, downloads, contact requests?
Metric (again): How likely you would recommend the product to a friend? (0 no way – 10 most certainly)
Business metrics:Customer satisfaction
Sometime the thing is just to make the customers happier
Or, the business metrics could be better lead times – for customers or internally
Business metrics:Lead times
Task Before AfterStarting a new account
5 screens, 25 mins, 6 errors
1 screen, 11 mins, 1,6 errors
Sending a new invoice
26 min 2 min 40 sec
Ok.What do you want to change about your project metrics?
Just remember To also keep your eyes open
Picture from ”Antifragile” by N.N.Taleb
Thank you!Canvas download: Codento.comhttp://content.codento.fi/download/software-vision-canvas
Karoliina Luoto · @codento · @totoroki