Listening and Responding to Others 1
Focus Questions
How do listening and hearing differ? How does effective listening differ when listening for
information and listening to support others? How can we improve our listening skills? What are effective ways to express support for
others? How can you control obstacles to effective listening?
Listening and Responding to Others 2
聽聽看:傳說是客服專線…
語音版 Flash 版02:48
Listening and Responding to Others 3
Listening and Responding
People tend to more focus on talking Studies show: Average person spends 45%-
53% of waking time on listening to others Total listening time may even greater (if
radio…, background…included) Listening as No. 1 quality of effective
manager (survey of 1,000 HR professionals)
Listening and Responding to Others 4
Hearing & Listening
Hearing is a physiological activity Sound wave & ear drum Other messages
received at the same time (sight)
Listening
Listening and Responding to Others 5
流行語:你有沒有在聽!?
01:56
Listening and Responding to Others 6
The Listening Process
Being mindful Focus on what is happening in the moment An ethical commitment; Leaders must want to listen! Enhance communication
Increasing understanding of what others feel & think Promoting more complete communication by others
Physically receiving communication Women are more attuned to what is going on around Men tend to direct hearing in a specific way Women likely to notice contexts, details, themes in
interaction Average: 300 words/min understood; 100 in speaking
Listening and Responding to Others 7
The Listening Process (2)
Selecting and organizing communication Perception & Attention Study: Teachers unintentionally give more attention to
male than female students… As we listen: categorize people→assess them →apply
stereotype→choose a script Perceptions can be wrong. Be ready to revise them!
Interpreting communication Recognizing others’ viewpoint doesn’ t mean you
agree with them; it does mean you make an earnest effort to grasp what they think and feel.
Listening and Responding to Others 8
The Listening Process (3)
Responding Signs of being involved in interaction
Remembering Recall of literal messages vs. Recall of
interpretation of them Memory fading
Remember less than half immediately after we hear it
Recall 35% after 8 hours
Listening and Responding to Others 9
Obstacles to Effective Listening
Situational obstacles Message overload Message complexity (next slide: sentence structure) Environmental distractions
Internal Obstacles Preoccupation Prejudgment Lack of effort Not recognizing diverse listening styles
e.g., Nepalese give little vocal feedback
Listening and Responding to Others 10
Example of Heavy Sentencefrom University of Chicago, Writing Program
The dog, overcome with a sense of futility at the unfairness of life, and miserable at the inattention of her master, who had become so addicted to TV reality shows that he had not left his recliner in over three days, nevertheless chased the ball.
The dog chased the ball, even though she was both overcome with a sense of futility at the unfairness of life and miserable at the inattention of her master, who had become so addicted to TV reality shows that he had not left his recliner in over three days.
Listening and Responding to Others 11
我告訴你這個女人不值得…
07:08
Obstacle due to prejudements
Listening and Responding to Others 12
Forms of Ineffective Listening
Pseudo-listening Monopolizing
Conversational rerouting Interrupting
Selective listening Defensive listening Ambushing
Politics: Gathering ammunition to use in attacking a speaker
Literal listening Content level vs. Relationship level of meaning
Listening and Responding to Others 13
Guidelines for Effective Listening
Informational & critical listening Be mindful Control obstacles Ask questions Use aids to recall
Repeating (e.g., people’s names) Mnemonics
Organize information
Listening and Responding to Others 14
Guidelines for Effective Listening
Relationship listening Be mindful
Total listening: more than words, also silence & meaning buried
Suspend judgment Strive to understand the other’s perspective
Minimal encouragers: “Really?” “Go on!” Paraphrasing: “It sounds as if..” “You seem to..” Asking questions
Express support See Father-Son conversation on page 170 (結尾的對話 )
Listening and Responding to Others 15
San Jose 交流1. Week 1 - Seminar on Television Production Seminar on Film Production Seminar on Cinematography Seminar on Post-Production2. Week 2 - Student participation on a production We usually have a movie done in summers that students can work on. Or they can make their own project.
Week 1 and 2 we'll organize a tour of the San Francisco Bay and Silicon Valley.
3. Week 3 _ Possible visit to Pixar or Industrial Light and magic. Visit to Los Angeles. Open for suggestion.