![Page 1: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/1.jpg)
Make Stuff People Can
Use
Samantha Starmer
Agile Alliance 2010
@samanthastarmer
![Page 2: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/2.jpg)
me12+ years UX related work for places like Amazon, Microsoft – various agile experiencesTeach at University of WashingtonCurrently lead UX/IA/IxD teams at REIWe just started working agile
![Page 3: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/3.jpg)
More importantly – our QA, PM & Dev Managers. They make the partnership work…
![Page 4: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/4.jpg)
Interactive session – want to run away?
Why Agile UX is Meaningless without an Agile Attitude Why Agile UX is Meaningless without an Agile Attitude
http://www.flickr.com/photos/ppowers/343448083
![Page 5: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/5.jpg)
Blow pops = fun
http://www.flickr.com/photos/iandeth/2458474034/
![Page 6: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/6.jpg)
Let’s talk about Oklahomafor a minute
http://www.flickr.com/photos/auvet/824432212/
![Page 7: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/7.jpg)
The farmer and the cowman should be friends
http://www.flickr.com/photos/jonmcgovern/4051771059
![Page 8: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/8.jpg)
UX and Agile should be friends
http://www.flickr.com/photos/jonmcgovern/4051771059
![Page 9: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/9.jpg)
“Agile development is an interesting approach from a UX perspective
for two reasons…it contrasts sharply with the way many –
perhaps most – ux designers work” http://www.uxmatters.com/mt/archives/2009/10/can-ux-be-agile.php
![Page 10: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/10.jpg)
UX’ers are people too… As are designers,
researchers, etc. All have specific
backgrounds, tools, expertise
Each background and expertise adds value
Best situation is when we can all collaborate
![Page 11: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/11.jpg)
Who works with a UX team/person?
http://www.flickr.com/photos/bpbp/3211400549
Who IS a UX person?
![Page 12: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/12.jpg)
http://www.flickr.com/photos/evilpeacock/2194032579/
Ideal when we can all play our parts
![Page 13: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/13.jpg)
I hope I don’t get in trouble with the UX police…
![Page 14: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/14.jpg)
But if you don’t have UX experts available, you can still be an
active user advocate and use user centered design principles.
![Page 15: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/15.jpg)
15
“There is a direct correlation between long term
profitability and enriching the customer experience.”
Robert Antall, CEO Lake West GroupQuote from Internet Retailer conference, June 10, 2008
http://www.flickr.com/photos/tracy_olson/61056391/sizes/m/in/photostream/
![Page 16: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/16.jpg)
“In Agile development, the whole team must accept responsibility for the quality of the
user experience.”http://agile2010.agilealliance.org/ui.html
![Page 17: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/17.jpg)
http://www.flickr.com/photos/mindaugasdanys/3766009204/
Otherwise, users will cry
![Page 18: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/18.jpg)
Understanding users
Doesn’t always require heavy research Can gain value even without UX experts …but use them if you have them Can happen at all parts of a project and
within each sprint/iteration
Functional is now table stakes
![Page 19: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/19.jpg)
Managing Expectations
![Page 20: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/20.jpg)
Or not…
![Page 21: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/21.jpg)
Shoot for ‘surprise and delight’
![Page 22: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/22.jpg)
![Page 23: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/23.jpg)
23
How can we understand users?
http://www.flickr.com/photos/carlcoxstudios/4335795974
![Page 24: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/24.jpg)
Lots of methods
24
User Interviews
Search Logs
Help Usage
Feedback
Pathing Analysis
Surveys
Web AnalyticsFocus Groups
Focus Groups Contextual InterviewsCard Sorts
Structured Journaling
Follow Along
Prototype Tests
Some easier to integrate with Agile
![Page 25: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/25.jpg)
25
User Interviews
Search Logs
Help Usage
Feedback
Pathing Analysis
Surveys
Web AnalyticsFocus Groups
Focus Groups Contextual InterviewsCard Sorts
Structured Journaling
Follow Along
Prototype Testing
Today we will discuss…
![Page 26: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/26.jpg)
http://www.flickr.com/photos/dizzygirl/3865507559/
Quick and Dirty Introduction
![Page 27: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/27.jpg)
User Interviews
Not a survey Not a usability test Often structured questions, but room for
conversation Best with actual target users, but can gain
some benefit with friends and family 5 minutes is better than nothing Can even do remotely
![Page 28: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/28.jpg)
Resource Alert!
Nate Bolt & Tony Tulathimutte
Remote Research Book
(Follow @rosenfeldmedia for discounts and other
offerings)
![Page 29: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/29.jpg)
![Page 30: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/30.jpg)
http://www.flickr.com/photos/daviddmuir/2125697998/
Helpful to understand users’ goals
![Page 31: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/31.jpg)
User Interviews
What is their desired end result? What problem are they trying to solve? What benefit are they trying to gain? What impediments stand in their way?
Time? Access? Technology confusion?
What do they expect out of the software/website/app?
![Page 32: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/32.jpg)
http://en.wikipedia.org/wiki/File:PhrenologyPix.jpg
What are their mental models?
![Page 33: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/33.jpg)
Mental Models
From cognitive science Users’ thought process of how something
works/how they expect it to work Helps us know why people do what they do Based on experiences, perceptions, etc. Can think about in aggregate, e.g. using
personas, archetypal users
![Page 34: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/34.jpg)
“Eating out”
What do you picture?
![Page 35: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/35.jpg)
Drive through?
Buffet example from http://www.boxesandarrows.com/view/whats_your_idea_of_a_mental_model_
http://www.flickr.com/photos/skidder/415221262
![Page 36: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/36.jpg)
Take what you want?
http://www.flickr.com/photos/skidder/415221262
![Page 37: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/37.jpg)
Order from a waiter?
http://www.flickr.com/photos/atsuke/4567514302
![Page 38: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/38.jpg)
Resource Alert!
Indi YoungMental Model Book
"Lightening Quick" Mental Model Method http://www.rosenfeldmedia.com/books/mentalmodels/blog/the_lightening_quick_method
![Page 39: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/39.jpg)
Now comes the fun part…
![Page 40: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/40.jpg)
Raise your hand if you have kids or grandkids under the age of 12…
http://www.flickr.com/photos/kymberlyanne/2687290741/
![Page 41: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/41.jpg)
For our volunteers who are now Users…
![Page 42: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/42.jpg)
http://www.flickr.com/photos/lifeasart/252202212
Musical ChairsAt least one ‘user’ per table
![Page 43: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/43.jpg)
We’re going to the Magic Kingdom!
http://www.flickr.com/photos/paulbeattie/4672692465/
![Page 44: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/44.jpg)
http://disneyparks.disney.go.com/blog/2009/11/mobile-magic-%E2%80%93-first-disney-parks-mobile-app-now-available
The task – design a Magic Kingdom App
![Page 45: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/45.jpg)
Start with User
Interviews
![Page 46: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/46.jpg)
Some Tips
http://www.flickr.com/photos/danelu/3281839742/
![Page 47: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/47.jpg)
Recording is helpful Notes are better than nothing
http://www.flickr.com/photos/maistora/4338941962
![Page 48: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/48.jpg)
Use Active Listening e.g. “Tell me more about that…”
![Page 49: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/49.jpg)
Avoid leading questions e.g. Would you use GPS to find restaurants?
http://www.flickr.com/photos/photosdetibo/3007056175/
![Page 50: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/50.jpg)
Don’t judge e.g. You wouldn’t go on Pirates of
the Caribbean?!
http://www.flickr.com/photos/18796746@N05/4272817915/
![Page 51: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/51.jpg)
Some possible questions… How would you normally prepare for this
type of family activity? What do you want to get out of your Magic
Kingdom experience? What types of activities will your kids want
to do? What would keep you and your family from
having a good time?
http://www.flickr.com/photos/paulbeattie/4672692465/
![Page 52: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/52.jpg)
5 minutes!
http://www.flickr.com/photos/wwarby/3296379139
![Page 53: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/53.jpg)
Some possible questions… How would you normally prepare for this
type of family activity? What do you want to get out of your Magic
Kingdom experience? What types of activities will your kids want
to do? What would keep you and your family from
having a good time?
http://www.flickr.com/photos/paulbeattie/4672692465/
![Page 54: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/54.jpg)
How was it?What worked?What didn’t work?What are your users’ needs?
![Page 55: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/55.jpg)
Your users’ needs?
1. Need2. Need3. Need4. Need5. Need
http://www.flickr.com/photos/paulbeattie/4672692465/
![Page 56: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/56.jpg)
Next up – create
Prototypes
![Page 57: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/57.jpg)
IMT 589D: IA Summer Institute 57
Prototypes Visual representation or model of site/product Can begin in parallel with user stories Assists with early identification of issues Various fidelities – ‘just good enough’ Good for testing mental models, usability Try rapid iterations with users via RITE - Rapid Iterative
Testing and Evaluation Can iterate in chunks according to backlog Can test existing product for baseline
![Page 58: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/58.jpg)
IMT 589D: IA Summer Institute 58
http://www.alistapart.com/articles/paperprototyping
Paper Prototyping
![Page 59: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/59.jpg)
Rodolphe Courtier http://www.flickr.com/photos/rcourtie/3500123702/
For mobile (and software) too!
![Page 60: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/60.jpg)
ericadotnet: http://www.flickr.com/photos/arrrika/2298422351/sizes/m/in/photostream/
Don’t have to be an artist…
![Page 61: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/61.jpg)
Can be digital – best for designs with heavy
interaction
(we used Axure)
![Page 62: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/62.jpg)
http://www.flickr.com/photos/33346716@N03/3131446999/
Find some users!
![Page 63: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/63.jpg)
Resource Alert!
Todd Zaki WarfelPrototyping Book
(see Todd’s session tomorrow at 9am)
Many other resources, e.g.http://muiomuio.com/web-design/web-prototyping-sketching http://www.alistapart.com/articles/paperprototyping
![Page 64: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/64.jpg)
Resource Alert!
Jeff Pattonhttp://www.agileproductdesign.com
Anyone at Jeff’s session yesterday?
http://agileproductdesign.com/blog/emerging_best_agile_ux_practice.html
“[Prototype] only needs to be good enough to understand, to learn, to communicate quickly with our co-workers, then it can be
thrown away.”
![Page 65: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/65.jpg)
More fun…(here’s the time to
unwrap your blowpop)
![Page 66: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/66.jpg)
Remember your users’ needs?1. Need2. Need3. Need 4. Need 5. Need
http://www.flickr.com/photos/paulbeattie/4672692465/
![Page 67: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/67.jpg)
Start sketching
![Page 68: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/68.jpg)
A few screens
![Page 69: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/69.jpg)
Work together
http://www.flickr.com/photos/wwworks/1384952210/
![Page 70: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/70.jpg)
Think about FLOW
http://www.flickr.com/photos/duxcarvajal/3739301954
![Page 71: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/71.jpg)
Okay to make it ‘super sized’
http://www.flickr.com/photos/arimoore/11228118
![Page 72: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/72.jpg)
No right (or wrong) answers
![Page 73: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/73.jpg)
http://www.flickr.com/photos/lifeasart/252202212
Musical Chairs again Users switch tables
![Page 74: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/74.jpg)
Have fun!
![Page 75: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/75.jpg)
15 minutes!
http://www.flickr.com/photos/wwarby/3296379139
![Page 76: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/76.jpg)
Paul Downey: http://www.flickr.com/photos/psd/2247745929/
Evaluate
![Page 77: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/77.jpg)
Remember your users’ needs?1. Need2. Need3. Need 4. Need 5. Need
http://www.flickr.com/photos/paulbeattie/4672692465/
![Page 78: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/78.jpg)
http://www.flickr.com/photos/sugarpond/3016905349
Needs become a (small) story – a task you ask the
user to do
![Page 79: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/79.jpg)
Create your 5 tasksOrganize your screensabout 5 min
http://www.flickr.com/photos/wwarby/3296379139
![Page 80: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/80.jpg)
http://www.flickr.com/photos/lifeasart/252202212
Musical Chairs again Users return to interview table
![Page 81: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/81.jpg)
Evaluate the Prototype
Check in with the users Ask them to do a task (based on previously
established user goals/needs) Good way to test your user stories Best if participants ‘think aloud’ Be quiet!! Have a note taker or video tape Can also do remotely Can change on the fly and try again!
![Page 82: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/82.jpg)
5 minutes!
http://www.flickr.com/photos/wwarby/3296379139
![Page 83: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/83.jpg)
How was it?What worked?What didn’t work?Any challenged assumptions?
![Page 84: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/84.jpg)
Iterate
![Page 85: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/85.jpg)
10 minutes!
http://www.flickr.com/photos/wwarby/3296379139
![Page 86: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/86.jpg)
http://www.flickr.com/photos/lifeasart/252202212
Musical Chairs once moreUsers to a new table
![Page 87: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/87.jpg)
Paul Downey: http://www.flickr.com/photos/psd/2247745929/
Evaluate again
![Page 88: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/88.jpg)
How was it?What worked?What didn’t work?What was new?
![Page 89: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/89.jpg)
When to stop iterating?
http://www.flickr.com/photos/topher76/255435020
![Page 90: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/90.jpg)
IMT 589D: IA Summer Institute 90
Summary Work with UX when possible/available Learn about your users through user interviews Start with their general needs and goals Try RITE testing with prototypes – various
fidelity If you have existing product, try mini usability
tests to get a baseline Iterate as your sprint allows and/or until most
of the kinks are worked out Add other tricky bits to backlog Keep talking to users!
![Page 91: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/91.jpg)
Resource Alert!
Anders RamsayBook coming
2011 via rosenfeldmedia.com
Why Agile UX is Meaningless without an Agile Attitudehttp://www.andersramsay.com
![Page 92: Make Stuff People Can Use - Agile Alliance 2010](https://reader035.vdocuments.pub/reader035/viewer/2022070304/54c7671b4a79597a648b4576/html5/thumbnails/92.jpg)
Questions??
http://www.flickr.com/photos/druclimb/3277540656/