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VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY
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Port Cluster Quality: Valencia case
MARCA DE GARANTA(SEAL OF GUARENTEE):
Quality Committee Valenciaport, origin,
methodology of work and benefitsreached
Norfolk, March 2nd. 2012
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AGENDA1. Valenciaport Marca de Garanta: Genesis.
1. How Valencia Port Authority concluded the need to set up andorganize working groups (technical groups) together to PortCommunity?
2. Which is the methodology of work of these technical groups?
3. Identifiying the main working groups of the Valenciaport QualityCommittee and the benefits.
4. How to give the appropiate dynamism to the Valenciaport QualityCommittee?
2. Latin Amrica Marca de Garanta1. Why?.
2. Set up with CAF.3. Per Case.4. New applicants: Mexico and Brasil.
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AGENDA PART 1: VALENCIAPORT1. How Valencia Port Authority concluded the
need to set up and organize working groups(technical groups) together to PortCommunity?
2. Which is the methodology of work of thesetechnical groups?
3. Identifiying the main working groups of theValenciaport Quality Committee and thebenefits.
4. How to give the appropiate dynamism to theValenciaport Quality ?
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Source: Own, data from Puertos del Estado
CONTAINER TRAFFIC EVOLUTION IN SPANISH PORTS
4
0
500000
1000000
1500000
2000000
2500000
3000000
3500000
4000000
4500000
5000000
1991 1995 1999 2003 2007 2011
A Corua
Alicante
Almera
Avils
Baha de Algeciras
Baha de Cdiz
Baleares
Barcelona
Bilbao
Cartagena
Castelln
Ceuta
Ferrol-San Cibrao
Gijn
Huelva
Las Palmas
Mlaga
Marn y Ra de Pontevedra
Melilla
Motril
Pasajes
Santa Cruz de Tenerife
Santander
Sevilla
Tarragona
Valencia
Vigo
Vilagarca
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THE GENESIS1970-1985:
Trying to be ahead of the demands(Pro-active vs Reactive)
New Markets, old port structures
and agents Fast growth of markets and
shipping industry.
Competition: How to compete?Who where the competitors?
Who was the client? What do theywanted?
The above, whilst Spain wasChanging (Democracy on 1976)
5
COMPETITIONPERCEIVED
QUALITY
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- Clients point of view:
- the Port as a whole, as one service
- Pulling, Pushing, or just waiting?: More thanCommittees, investing time.
- Starting with the Port Community. Governance- Leadership
- Knocking doors, attending events,
- networking
THE STRATEGY1985-1995: Key: Quality perceived by the client
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QUALITYMEASURING
ANDBENCHMARKING
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INTERNALLY: TOTAL QUALITY SYSTEMS (ISO 9000)EXTERNALLY: (PORT CLUSTER) ????
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Evolution of the Business, the
stakeholders
The role of Leader
Being a referee
PORT CLUSTER:
integrating commerce, society, environmental. Different Countries and Ports = different
Legal Rules.
At the end: PEOPLE, CULTURE.
LEADERSHIP, again
MATURITY
1995-2005:Evolution of the Port Community
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ORCHESTRA CONDUCTORS
http://3.bp.blogspot.com/_YR1LGw9ZFJQ/SZNVgfVQejI/AAAAAAAAABI/cucUFmmgwPQ/s1600-h/16-individualismo.jpg -
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Too many companies andassociations
Individualistic PositionsResistance to coordinated
action
Opaque Market
Structuring the Port Community
New CultureAwareness of Global Service to a
Customer in common
Transparent Market Mechanisms
Starting Conditions Key Ideas
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VALENCIAPORT 1976 2011 TEUS Handled
Series1
4.500.000 teus
Teus
PRIMERACUERDOPUERTOCIUDAD
EDI
FIRSTPUBLIC CT
TENDER
PRIMERA
AMPLIACINDELPUERTO
MARCA DEGARANTA
FUNDACINVALENCIAPORT
ESTATUTODE
AUTONOMA
1978
PLANESTRATGICO
2015
AUTOVAMADRID-
VALENCIA
PUERTOSECO
COSLADA
ECOPORT
1982 1986 1990
IPECCENTRO DEFORMACIN
1991 19941997
20022004
SAGUNTO YGANDIA
PARTE DE LAAPV
1985
NUEVATERMINAL
PBLICA DECONTENEDORES
SEGUNDOACUERDOPUERTOCIUDAD
1998
2000
SIC
2001
MSCTERMINALDEDICADA F1
2005
VALENCIAPORTPCS.NET
RESPONSABILIDA DSOCIAL
CORPORATIVA
2006
2007
2008
2009
VALENCIAPORT CLUSTER MILESTONES orOUTCOMES
AMERICAS CUP
MASPORTEFICONT
OBSERVATORIO
3.500.000 teus
2.000.000 teus
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Within a 350 Km radius from Valencia:55% of Spains GNP
51% of the countrys working population42% of the territory
57% of exports by sea36% of imports by sea
Direct area of influence
A 2000 Km radius from Valencia comprisesSpain, Portugal, France, Italy, Morocco, Algeria
and Tunisia, jointly representing: 4,386 billion dollars in GDP
241 million inhabitants
1,916 billion dollars in trade
Extended
Hinterland
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Diversion from main east-bound/west-bound
deep sea routes(Calculated in hours)
Connectivity
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the process of decision-making and theprocess by which decisions are
implemented (or not implemented). how an organization controls its actions. governance describes the mechanisms an
organization uses to ensure that itsconstituents follow its establishedprocesses and policies.
Source: UNESCAP.
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Good Governance Good governance has 8 major
characteristics. It is participatory,consensus oriented, accountable,
transparent, responsive, effective andefficient, equitable and inclusive andfollows the rule of law.
Source: UNESCAP.
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Participatory
Participation could be either direct orthrough legitimate intermediate institutions
or representatives.
Source: UNESCAP.
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Rule of Law Good governance requires fair legal
frameworks that are enforced impartially.
Source: UNESCAP.
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Transparency Transparency means
that decisions takenand their enforcementare done in a mannerthat follows rules andregulations. It alsomeans that informationis freely available and
directly accessible tothose who will beaffected by suchdecisions and their
enforcement.Source: UNESCAP. 17
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Responsiveness Good governance requires that institutions
and processes try to serve all stakeholders
within a reasonable timeframe.
Source: UNESCAP.
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Consensus Oriented There are several actors and
as many view points in agiven cluster. Goodgovernance requiresmediation of the differentinterests in cluster to reacha broad consensus onwhat is in the best interestof the whole cluster andhow this can be achieved.
It also requires a broad andlong-term perspective onwhat is needed forsustainable development andhow to achieve the goals of
such development.Source: UNESCAP. 19
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Equity and inclusiveness
Ensuring that all its members feel thatthey have a stake in it and do not feelexcluded from the mainstream of thegroup.
Source: UNESCAP.
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Accountability Accountability is a key
requirement of goodgovernance. Not only
governmental institutionsbut also the private sectorand civil societyorganizations must beaccountable to the publicand to their institutional
stakeholders. Who isaccountable to whom variesdepending on whetherdecisions or actions takenare internal or external to anorganization or institution.
Source: UNESCAP.
22
It involves taking responsibility for your own actions
and being able to explain them
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Port Clusters exist, no matter PortAuthorities consider them or not, andCluster are the best grouping level forports to measure their stakeholdersacceptance or satisfaction.
Source: JADE Software2
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Port Clusters exist, and itis how, most probably,the customers of the portsee it. They do not have
to know how the PortCommunity it works indetails. The Port as a
whole. 24
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Port Authority:Cluster Manager?
25
VIRGINIA OPERATION PORT PLUS
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What is the ROLE of the PORTAUTHORITIESExistential options
Supporting roleFully-fledged partners in logistics chain
Dissapear
Seaport Cluster: Leadership, amust for the Port Authority
2uente: Patrick Verhoeven, ESPO Secretary General
VIRGINIA OPERATION PORT PLUS
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2
What determines the
strength of a chain?
?
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2
... The weakest linkThus, PA must to
ensure the properfunctioning of the
Cluster/Supply Chain
!
*Ver la Teora de Restricciones de Eliyahu M. Goldratt
VIRGINIA OPERATION PORT PLUS
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2
P
ower/influenceofstakeholders
Interest of stakeholdersSOURCE: www.stakeholdermap.com
Stakeholder quadrant
The more people you affect, the
more likely it is that your actions willimpact people who have power andinfluence over your projects. Thesepeople could be strong supporters
of your work or they could block it.
PORT STAKEHOLDERS
VIRGINIA OPERATION PORT PLUS
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-
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Port Governance /Performance
Fuente: Brooks, M, Pallis, T. (2008)
= product of
= inputsPort Governance Models
Measurement?
VIRGINIA OPERATION PORT PLUS
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DEFINITION
DEFIN
ITION
If you cannot measure it, you
cannot control it. If you cannotcontrol it, you cannot manage it.
If you cannot manage it, youcannot improve it.
Harrington, 1991
Industrially a business can live or diedepending upon how well it
benchmarks.(David Hutchins Intnl
Quality College)
The term is relatively
new but the concept is as old asitself
Port Governance /Performance
VIRGINIA OPERATION PORT PLUS
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8/2/2019 Norfolk Marca de Garantia
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VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY
NORFOLK SEMINAR MARCH 2nd. 2012
EFICIENCY, EFFICACYAND EFECTIVENESS
WHAT THE KPIs HAVE TO MEASURE
RESOURCESUSED
ACHIEVEDRESULTS
GLOBAL IMPACTACHIEVED
AVAILABLE
RESOURCES
EXPECTED
RESULTS
GLOBAL IMPACT
EXPECTED
EFFIC
ACY
EFFECTI
VENESS
ECON
OMY
EFFICIENCY
From input andoutput measures
to quality andoutcome measures,or, from the user in
the life of the libraryto the library in the
life of the user
An OUTCOME is a level ofperformance, or achievement. It maybe associated with the process, or the
output. Outcomes imply quantificationof performance.
Processes deliver OUTPUTSIf you were running a Project,youd probably call it a Deliverable
VIRGINIA OPERATION PORT PLUS
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VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY
NORFOLK SEMINAR MARCH 2nd. 2012
33
AGENDA PART 1: VALENCIAPORT1. How Valencia Port Authority concluded the
need to set up and organize working groups(technical groups) together to PortCommunity?
2. Which is the methodology of work of thesetechnical groups?
3. Identifiying the main working groups of theValenciaport Quality Committee and the
benefits.4. How to give the appropiate dynamism to the
Valenciaport Quality Committee?
VIRGINIA OPERATION PORT PLUS
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