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SMART WORKINGLeveraging the technology to change the mindset
Giuseppe Cardinale CiccottiDir. Esercizio InfrastruttureDCOD INAIL
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Ricerca
Riabilitazione
Verifiche
Sanità
Assicurazione
Prevenzione
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Do more with less
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Better work life balance
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Have the superpowers
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Utilizzo più device• Email
• Internal apps
• Productivity/
collaboration
• Personal/social
• RT Communication
Applicazioni legacy
e moderne• Line of business
• Software as a service
• Personal vs. business
• App store
Smart
WorkAccedo a tutti i tipi
di dato• Dati strutturati
• Documenti
• Foto
• Mapper (geo-loc)
Da qualsiasi
sorgente dati• Data warehouse
• SaaS – Corp cloud
• Personal cloud
• RSS feeds
What superpowers?
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The Smart Work program pillars
ESC Mobile
Cloud UC
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• risparmi per dipendente pari a 1.381 Euro/anno per un valoreassoluto a livello di sistema paese superiore ai 2,9 miliardi diEuro/anno.
• eliminare gli ostacoli alla comunicazione e alla collaborazione,velocizzando i processi e incrementando l'efficienza
Why Unified Communications ?
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The Unified Communications project
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• Diffusione e integrazione degli strumenti di Unified Communications all’interno dell’Istituto con l’utilizzo della piattaforma Microsoft Lync.
• Distribuzione massiva di smartphone e device mobili
• Integrazione con la VDC
• Progressiva dismissione delle piattaforme in sovrapposizione nell’ottica della riduzione dei costi.
• UC come abilitatore nell’adozione di nuovi modelli di lavoro («smartworking»)
The plan
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UC leverage on the exsisting assets and de facto standards
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Benefici
a. Diminuzione TCO per dismissione apparati/sistemi/prodotti duplicati
b. Aumento produttività dei dipendenti (come da studio NETICS)
c. Riduzione dei costi dei viaggi e conseguenze sull’ambiente
d. Miglioramento dei canali di accesso e delle relazioni col pubblico (interazioni via Skype)
e. Più efficienti i processi interni1. Helpdesk
2. Telelavoro
3. Formazione
4. Integrazione con applicazioni interne (es. INPS Informa, Ask the Expert, Contact Center)
5. Fruizione servizi in mobilità (ispettori, medici, …)
The Business Case
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Less spending exst.: 5.1M€ in 3 yrs.Item Anno 1 Anno 2 Anno 3
Dettaglio Deployment servizi base di Lync per tutti e inzio programma di adozione (IM/Presence/AV P2P)
Estensione servizi Audio/Video/Web Conference e VOIP Multipunto (per 5000 utenti)
Estensione dei servizi Lync a tutti gli utenti e rimozione completa infrastruttura telefonica e VDC
Costi Licenze Software
500K€ 500K€ 500K€
Costi Servizi 330K€ 530 K€ 1130 K€
Risparmi quantificabili
120K € costi SPC 600 K€ costi SPC1400 k€ costi telefonici e spese viaggio (20% studio Netics)
1320 k€ costi SPC3000 k€ costi telefonici e spese viaggio (20% studio Netics)2500 k€ rimozione apparati VDC e VOIP
ROI*** +760 K€ -920 k€ - 5140 k€
Risparmi stimati dallo studio Netics
690 K€/anno (50% delle stime Netics sull’aumento della produttività per 1.000 utenti)
3500 K€ /anno (50% di risparmi ottenibili da studio Netics** per 5.000 utenti)
7600 K€ /anno (50% di risparmi ottenibili da studio Netics** per 11.000 utenti)
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The 1° year project plan
Collaboration + UC available
Lync + voice on pdl and mobile
Blue print defined for UC
Blue print partially implemented
* Collaboration platform needs to be available
Budget definition
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In search of the blueprints
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The state of the art
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Conservative set up
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Contemporary set up
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Towards more agile set up
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Work in progress office
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Esoteric devices testing
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Discarding the past
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Future steps big achievements
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Redesign the spaces
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Measuring the advance
STATISTICHE LYNC (SYSTEM USAGE)QUANTITÀ RELATIVE AL VI BIMESTRE 2014
RegistrationAccesso utenti unici 23.064
Peer-to-peerSessioni totali Peer-to-peer 356.947Sessioni di audio-video conferenza 7.289Totale minuti audio-video conferenza 8.828
ConferenceTotale conferenze 2.262Totale conferenze audio/video 197Totale minuti conferenze audio/video 9.564
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Thank you
Giuseppe Cardinale CiccottiCTO – INAIL DCOD Email [email protected] Linkedin giuseppeciccotti