Download - Reporte Dibella Group Alineada a #Iso26000
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
1/32
A dfn f
txts
CSR RR
flo-id2
6838
Ceres-007
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
2/32
the dibella group o compaie
Dibea GmbH/Dibea b.v./roinnen b.v.
CSR Reportacc. IS 26000
ClH
Dibea GmbH, Hamalar. 111, d-46399 Bochol
tel: +49 (0)2871-2198-0, fa: +49 (0)2871-2198-20, www.ibella.e
Dibea b.v./roinnen b.v., Hamelaroue 90, n-7121 JC Aale
tel.: +31 (0) 543 477 684, fa:+31 (0) 543 477 048, www.ibella.l
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
3/32
the page ha ollow erve o pree he r
uaiabiliy repor o he dibella group ocompaie.
numerou iarou eviromeal a ecoomic eve over he pa ew year
(fukuhima, deepwaer Horizo, he ehma bakrupcy a Kyoo o ame ju a ew)
have iuce u o evelop our ow uaiabiliy irecive a rmly o erech hee
i our corporae philoophy. thi uaiabiliy repor erve o ocume he releva
oucome a reul.
the repor i aime a all group wih a iere i our ecoomic, ecological a ocial
perormace.
We eek o provie all ieree parie wih a clear picure a el-criical iormaio
cocerig our ecological a ocio-ocieal couc.
Wihi he area o corac eile, we are he r buie o compile a uaiabiliy
repor.
We relie or guiace o s 26000 wih regar o he elecio o core opic a he
rucure o reporig urig hi proce.
lie wih he Brula repor o 1987, we ierpre uaiabiliy o mea ha he
opporuiie o uure geeraio o aiy heir ee mu o be eagere a
a reul o he curre geeraio aiyig i paricular ee. he proce, we
ierpre uaiabiliy a a apec o he percepio o ocial repoibiliy, ee ahe repoibiliy o a orgaiaio or he coequece o i eciio a acio o
ociey a he evirome purua o s 26000.
the erm uaiabiliy a ocial repoibiliy are ue yoymouly i he repor.
reace
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
4/32
RC 5
1.0 Cy RIl 8
1.1 Corporae porrai o he dibella group o compaie 91.2 Hiory 9
1.3 Buie moel 9
1.4 rouc 10
1.5 Key gure 10
1.5.1 mployee 10
1.5.2 sale 12
1.5.3 fiace 13
1.5.4 Crei raig 14
1.6 sraegic bee emaaig rom a poiive raig 15
1.7 Brache/ubiiarie 15
2.0 SRGy D ISI / G 16
2.1 Corporae miio aeme a value 17
2.2 Meaure aime a he ullme o corporae value 17
2.3 og-erm buie objecive 18
2.4 cological a ocial coequece o buie aciviie 19
2.5 depicio o el o aciviy o be erive rom hi 20
2.6 suaiabiliy a par o he corporae eciio-makig proce 22
3.0 RGS D RG CHI 24
4.0 IS 26000 26
4.1 A iroucio o s 26000 27
4.2 elevace o upplier 27
4.3 ts a fAtAd 28
4.4 sigicace o cericaio a liceig 29
5.0 RGISIl GRC 30
6.0 Hu RIGHS 32
6.1 due iligece 33
abe o Contents6.2 Aeme o criical iuaio 33
6.3 dicrimiaio a group requirig proecio 33
6.4 coomic, ocial a culural righ 34
6.5 Baic priciple a righ a he workplace 34
7.0 CDIIS ly 36
7.1 mployme a workig relaiohip 37
7.2 Workig coiio a ocial proecio 37
7.3 ccupaioal healh a aey 38
7.4 developme a raiig a he workplace 38
8.0 IR 40
8.1 Avoiace o eviromeal bure 41
8.2 suaiable uiliaio o reource 42
8.3 Climae chage miigaio 43
9.0 DC RS CDuC 44
9.1 Ai-corrupio meaure 45
9.2 oliical paricipaio wih repoibiliy awaree 46
9.3 fair compeiio 46
9.4 social repoibiliy wihi our phere o iuece 46
10.0 CuSRS/CSuRS 48
10.1 roecio, healh a aey o coumer 49
10.2 suaiable coumpio 4910.3 Cuomer ervice, complai a coic reoluio 50
11.0 RGIl Dl D IGRI uR IR 52
11.1 egioal iegraio 53
11.2 ucaio a culure 53
11.3 Job creaio a evelopme o capabiliie 53
11.4 developig echology a aciliaig acce o hi 53
11.5 Creaig properiy a icome 54
11.6 Healh 54
11.7 veme o he bee o he commo goo 54
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
5/32
1.1 CRR RRI H DIll
GRu CIS
the dibella group o compaie, coiig
o he compaie dibella b.v., dibella
mbH a rolie b.v., upplie urable
corac exile uiable or iurial
proceig a ha are opimie or
uiliaio i he hoel iury, he
reaura/caerig iury a he
healhcare ecor hroughou urope.
thee iclue be hee, be lie, erry
goo a able lie.
1.2 HISRy
dibella b.v. wa eablihe a a
iepee commercial eerprie or
corac exile i he neherla i
1986 by parer o BMC arhael
mbH & Co. K. thi ep reule rom
he icreaig eire o a variey o weavig
mill cuomer o purchae mae-up
exile a wove abric rom BMC
iea o yar, becaue icreaigpreure o price i he neherla
wa begiig o make local proucio
o imple corac exile (e.g. be
hee) uproable. dibella ook over
he proucio o wove abric a be
hee accorig o cuomer-pecic
requireme a parameer i gyp.
the elivery o corac exile o duch
cuomer i carrie ou via he ewly
eablihe dibella b.v. i he neherla. orer o aciliae beer upply a
ervice o he erma-peakig regio,
dibella mbH wa eablihe i Bochol
i ermay i 1995, which ake care o he
iribuio regio o ermay, Auria
a swizerla o hi ay.
Buie aciviie were expae
o iclue he hoel exile prouc
group a he e o he 90. due o he
proouce, high qualiy requireme o
he arge group ivolve, he makig up o
merchaie ake place excluively wihi
urope. rolie b.v., eablihe i 2007,
orgaie he corac mauacurig o
hoel exile i i eirey.
rolie b.v. i a wholly owe ubiiary
o dibella b.v.
the gure a aa iicae wihi hi
repor are provie i ummary orm.
1.3 uSISS DlA he ime i wa eablihe, he
proucio o aricle by dibella b.v.
wa excluively carrie ou i gyp.
Meawhile he procureme o iem ake
place worlwie, wih ubaial value
beig aache o a parerhip bewee
proucer a dibella.
Curre mauacurer have alreay bee
1.0
Compan profe
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
6/32
upplyig dibella or may year or eve
ecae.sigica iem are excluively procure
rom he releva proucio compaie.
the mauacurer prouce exile i lie
wih he pecicaio ipulae by dibella.
thee ecompa all prouc parameer
a proucio meho rom he bre
righ hrough o he makig up o prouc.
All mauacurig ep are coiuouly
moiore, wih check beig carrie ou
o ie by dibella employee, by iiviual
erue wih qualiy repoibiliie by he
mauacurer or by exeral auiig a
ipecio iiue.
wig o buie relaiohip i place
or may year ow, he eciio-maker
a he proucio ie are uciely
amiliar wih he pecicaio a qualiy
requireme o dibella.
1.4 RDuCS
he early year, aricle werepreomialy prouce or he healhcare
marke. creaig pricig preure
wihi he healhcare ecor le o margi
beig queeze. aiio, he qualiy
parameer wihi he healhcare ecor
were coiuouly owgrae. High-qualiy
merchaie wa le a le requely i
ema. sigica parameer like co
per ue a uaiabiliy were harly ever
ill ake io coieraio by he relevapurchaig eparme he purchae
price wa a ill i he crucial eciio-
makig crierio.
A he e o he 1990, dibella icreae i
aciviie wihi he hoel exile prouc
group, or which qualiy requireme
pecicaio are ar more rigorou. orer
o be able o aiy ucuaig ema
wihi he hoel marke, dibella ouource
he makig up o more a more aricle o
uropea ubcoracor. two aciliie i
he Czech epublic have alreay excluively
carrie ou work or he dibella group o
compaie or everal year ow.
spike i ema or proucio are brige
by way o aiioal parer aciliie.
1.5 Ky IGuRS
1.5.1 lyS
the ize o he workorce employe by hedibella group o compaie ha coiually
icreae or year. A pree, 25
employee are egage.
the average employme uraio ha alo
icreae i rece year. the ollowig
char illurae he average employme
uraio re over he pa ix year.
the char below repree he average
umber o employee per aum i he
orm o a ve-year overview rom 2006 o2011.
0
2
4
6
8
2006 2007 2008 2009 2010 2011
Years
Averageemploymentduration
inyears
AVERAGE EMPLOYMENT DURATION
fig. 1: Average employme uraio a he dibella group o compaie
Significant itemS are excluSively procured from
the relevant production companieS.
the Size of the workforce employed by the dibella group
of companieS haS continually increaSed for yearS.
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
7/32
1.5.2 SlS
the ale gure o he dibella group o
compaie have exhibie orgaic growhice i eablihme. the iagram ha
ollow provie a graphic epicio o
he poiive ale re over he ve-year
perio rom 2006 o 2011. sale or 2011
are eimae a 19.5 millio.*
sale wihi he healhcare marke remaie
able, bu wihou ay growh, wherea
ale o aricle or he hoel iury, awell a he reaura a caerig rae
(HCA) reec eay growh.
the healhcare marke, which origially
accoue or 100% o ale a dibella, ow
amou o a ale hare o approx. 30%,
a he HCA marke ha exhibie
coiuou growh, by ow equivale o a
ale hare o approx. 70%.
1.5.3 ICS
sice he eablihme o dibella b.v., he
accumulaio o equiy ha bee rmlyereche wihi corporae policy. the
origial arge wa a equiy raio o 40
per ce. orer o achieve hi arge,
all pro were origially reivee i
reerve.
thi origial corporae policy i beig
coiue. the equiy raio by ow excee
40%.
2006 2007 2008 2009 2010 2011
Years
Sales
revenues
SALES REVENUES OF THE DIBELLA GROUP
0
5.000.000
10.000.000
15.000.000
20.000.000
fig. 3: sale reveue o he dibella group o compaie i millio
0
5
10
15
20
25
30
35
2006 2007 2008 2009 2010 2011
Years
Numberofemployees
AVERAGE NUMBER OF EMPLOYEES PER ANNUM
fig. 2: Average umber o employee per aum o he dibella group o compaie
* rior o he preparaio o he aual acial aeme
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
8/32
1.5.4 CRDI RIG
aig i a meho ue o ae a
buie i a compreheive a uure-
oriee way wih repec o i uccea rik acor. Amog oher hig, he
reul erve o eermie crei erm
commeurae wih he rik ivolve.
the curre raig or he dibella group o
compaie by acial iiuio or he
2010 acial year i epice below:< 0}
df Volkbak raig caegory: 1d
saar & oor: AAA-BBB*
thee raig reul bear eimoy ohe prime crei aig o he dibella
group o compaie a alo illurae
i regh a cope or poeial.
thi poiive raig ehace he level o
raparecy a icreae he acial
laiue available o he buie.
1.6 SRGIC IS IG R SII RIG
aig alo provie iormaio o he
probabiliy o eaul, i.e. hey oreca he
egree o likelihoo ha buiee will be
able o mee heir payme obligaio o
heir creior promply a i ull i he
uure.
the aeme o Volkbak Bochol
e how a low likelihoo o eaul, o
exceeig 0.3%, or dibella.Beie curre equiy o 3.55 millio
(a a 31/12/2011), he buie ha acce
o ucie u rom hir parie.
furher yamic growh i hereore
aure.
1.7 RCHS/SuSIDIRIS
Beie buiee i he neherla
a i ermay, he dibella group o
compaie i alo repreee i frace.
aly, iribuio i carrie ou via dib ella
alia sAs.
dibella Mile a . will be eablihe
i dubai a he begiig o 2012. thi i a
joi veure wih a akiai rm a aeerprie rom he ie Arab mirae.
dibella i repreee i he ollowig
courie by way o iribuio parer
a coac pero:
gyp, Argeia, Chia, cela, Mala,
akia, orugal, swee, sloveia,
spai, he Czech epublic, kraie, uia
a he .s.
20062004 2 005 2007 2008 2 009 2010 2 011
Years
Totalamount
CHANGES IN EQUITY OF THE DIBELLA GROUP 2004-2011
0
500.000
1.000.000
1.500.000
2.000.000
2.500.000
3.000.000
3.500.000
4.000.000
SRGIC IS IG R SII RIG
mployee: Cuomer:
icreae moivaio, loyal y eay acquii io a laig ree io
supplier: Compeior:
mprove crei a payme erm poiive image, bee hrough acial
eibiliy
fig. 4: Chage i equiy o he dibella group o compaie i millio rom 2004 uil 2011
fig. 5: sraegic bee o a poiive rakig
*Accorig o Volkbak Bochol e
thiS poSitive rating enhanceS the level of tranSparency
and increaSeS the financial latitude available to the
buSineSS.
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
9/32
2.1 CRR ISSI S D
luS
Corporae miio aeme creae a
orieaio a ieiy ierally i oher
wor, wihi he buie. xerally i
oher wor, i relaio o cuomer,
upplier a parer hey impar
raparecy a igal a willige o
aop ocial repoibiliy.
the dibella group o compaie ha e iel
he proviio o ucioal a high-qualiy
corac exile a a appropriae price-
perormace raio a a arge. the logeviy
o prouc, which i eeply ereche
wihi he corporae miio aeme, i
reece i he loga loglie exile ha
orm par o he corporae logo.
the ipulaio o proucio p arameer
a heir moiorig urig all age o
mauacurig guaraee compliace
wih qualiy aar or goo, which i a
prerequiie or uaiable buie aciviy
a corporae goverace amog allparicipaig parer.
Beyo hi, o he dibella group
o compaie uaiabiliy mea
obervace o a compliace wih
ecological a ocio-culural priciple.
A dibella, we ee our repoibiliy or
uaiable orm o acio o exi i he
ollowig repec:
i relaio o our cuomer
i relaio o our proucer aupplier
i relaio o our employee
i relaio o he evirome a
ociey
2.2 SuRS ID H ulIl
CRR luS
the eile o dibella are mauacure
wih a ema or high perormace, i.e.
or regular laury care uer commercial
wahig coiio, i mi. thee
circumace ema laig prouc
qualiy, ue o he chemical, emperaure
relae a mechaical orce hey eail.
dibella eile obai heir require
abiliy hrough he ue o log-aple
a combe coo a he baic maerial
or yar a wove abric.
Coloure goo are preomialy ye
uig iahree ye. thi reer o
a elec, chlorie-a cla o yeuha achieve he highe level o colour
ae, eve uer ho wah cycle
coiio.
the we reame a ryig procee o
all abric largely ake place eiole,
which i he reao why corac eile
by dibella are imeioally able a
maiai heir ize a o o become
2.0Strateg and vision
/ management
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
10/32
eorme or iore. A a reul, o
problem occur a he laury a urighe uiliaio o he eile.
seam a ichig are implemee
o aiy he requireme o high
reliabiliy a liepa. terry goo are
preomialy mauacure uig
ouble eam.
A a reul o hee meaure, corac
eile by dibella are very urable a
have a high egree o regh a
eaciy.ee eile are hereore
capable o beig ubjece o coule
wah, ry a ol ervice cycle wihou
ay acrice i qualiy. thi correpo
o he co eciecy eviioe by our
cuomer. A he ame ime, hi high
liepa, which emboie he qualiy
cocep o dibella, alo correpo o
he cocep o uaiabiliy: he log
liepa o corac eile miimie
ay ollow-o procureme requireme
o he par o our cuomer. ceiveew mauacurig procee a he
ueceary quaerig o reource
are avoie. Aiioally, quaiie o
wae are imulaeouly reuce.
thi o he oe ha reul i ecological
bee, a o he oher i ubaial
ecoomic bee or he purchaer.
2.3 lG-R uSISS jCIS
ur log-erm objecive i o poiiohe dibella group o compaie a
he dibella bra i a uaiable
maer o a ieraioal cale.
eraioaliaio i o ake place
wihi a eible ime rame. durig
hi proce we place value o orgaic
growh.
the epaio o he buie i
iericably ie o uaiable coure
o acio. A a repoible parer or
our cuomer, we ecluively rae i
maerial ha have o bee prouce
uer ihumae workig coiio.
ur coure o acio are aime a havig
prouc mauacure while akig io
accou ecological, ocial a ecoomic
coieraio, a harig our ee
o repoibiliy wih our cuomer.
We avocae a ace ha eure ha
he creaio o properiy a job i
properou courie may o become ahe epee o he weake member o
he upply chai. i impora o u ha
our ieraioal coracual parer
comply wih ocial aar a repec
huma righ.
aiio, we have e ourelve he
goal o coiuouly icreaig he
proporio o orgaic coo cerie
i accorace wih he lobal rgaic
Coo saar (ts) a raeuer air coiio ue or dibella
coracual eile.
through eviromeally a ocially
accepable acio, we are puruig
he goal o uiliig aural reource
a eciely a parigly a poible.
aiio, we epoue he ecurig o
ocial juice, equaliy o opporuiie,
healh, earig capaciy a
opporuiie, eucaioal a raiig
opporuiie, a well a appropriae
reireme bee or everyoe i a
relaiohip wih our buie.
Beie ocial repoibiliy i relaio
o our ow employee, he dibella group
o compaie hereore alo aume
repoibiliy or he employee o our
upplier.
2.4 ClGICl D SCIl CSquCS
uSISS CIIISthe buie aciviie o he dibella
group o compaie rely o a igica
egree o coracual eile coaiig
coo. ver he pa ew year, however,
a re ha ha igica ecological
a ocial coequece a i a caue
o cocer or u a a buie ha
eablihe iel wihi hi el.
Buie merger i he healhcare
ecor a he hoel iury are havighe eec o bolerig he purchaig
migh o procureme eparme.
thee eworke group o compaie
a chai icreae preure o price,
which ha a eec o he eire upply
chai a ulimaely righ hrough o he
coo armer. they are he weake
lik i he chai o upplier, a pricig
preure ha a eormou impac o
hem:
urial coo culivaio i he
orm o moo-culure
e o geeically moie
coo, coo pla icapable
o reproucio bu wih a high
harveig poeial
ceive oil eriliaio
droppig grouwaer level hrough
high waer requireme o pla
Coa ue o epeive peicie
Healh relae eec o peicie ohe eire armig amily
the regular eployme o ever more
epeive peicie i paricular i
evourig earig rom he harveig
o coo. the high co o ee a
erilier urher imiih icome.
aiio o hee, here are he epee
the expanSion of the buSineSS iS inextricably tied to
SuStainable courSeS of action.
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
11/32
or meicaio ha reul rom he ue
o peicie, i orer o remey healhiue.
orer o couer hee evelopme
agibly, dibella oer air rae a
biologically culivae coo prouc i
a argee maer. farmer receive a
appropriae price or air rae coo.
he cae o orgaic coo, he eire
culivaio o pla i ubjec o ric
guielie ha erve he purpoe o
maimum eviromeal a healh
proecio.
the careully elece parer
operaio a which he corac eile
are mauacure accorig o he
pecicaio o dibella have ulra-moer
machiery i place ha i paricularly
reource ecie. they alo ake he
lae iigh peraiig o occupaioal
healh a aey io accou i orer
o o eager he healh o employee.
We ema ha our ubcoracorcomply wih ipulae workig aar
bae o he eraioal abour
rgaiaio () coveio a he
Huma igh riace.
2.5 DICI IlDS CIIy
DRID R HIS
the maageme a parer commi
hemelve o uaiable buie
maageme.
We have pu cocree crieria a
irucio i place or hi approach
o uaiable buie maageme i
ay-o-ay operaioal pracice. social
repoibiliy ha bee ipulae i
he orm o orgaiaioal policy-bae
parameer, he orgaiaioal culure,
he corporae raegy, rucure, a well
a work procee.
thi cocep o uaiabiliy alo
icorporae he ecoomic imeio.
coomic meaure aime a eurig
compeiivee, maiaiig level o
employme a promoig ecoomic
growh are o eglece. A a reul, he
poiive ecoomic poiio o he buie
a he accompayig job ecuriy wihi
he buie a a ubcoracoro he dibella group o compaie are
maiaie.
the dibella group o compaie ha
ocumee i coe o couc, labour
pracice a ehic, a well a he el-
impoe commime o he buie o
aop ocial repoibiliy i wriig. All
employee o he buie are amiliar
wih hee rule; hee are available or
ipecio a ay ime. Beyo hi, hey
have alo bee pu i place o he
www.ibella.e homepage uer he
heaig Cs MC i glih, a
well a i oher impora uropea
laguage.
dibella uerake o apply he priciple
o ocial repoibiliy o i maageme
o he buie a o reec hee wihi
i rucure a culure. thee are o beverie a regular ierval.
dibella provie aurace ha i
coracual parer ollow he aar
oulie i hi coe o couc a
labour pracice a where require
alo ubmi o moiorig meaure ha
erve o veriy ha aar are beig
me.
dibella reerve he righ o uerake
uaouce vii a all upplier, a
a all ime o be eile o iruc
iepee hir parie o carry ou
check a ipecio a all heir
upplier.All upplier uerake a
all ime o oiy dibella where heir
prouc are beig mauacure.
dibella ipulae ha coracual
parer prove o have violae oe or
more o he ipulae aar carryou appropriae meaure o guaraee
ha he iuaio i improve. Where
eceary, uch micouc i acioe
by reciio o corac.
dibella undertakeS to apply the principleS of Social
reSponSibility to itS management of the buSineSS and to
reflect theSe within itS Structure and culture.
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
12/32
2.6 SuSIIlIy S R H
CRR DCISI-KIG RCSS
suaiabiliy orm par o he
repoibiliy o corporae maageme.
i commie o he evelopme a
realiaio o appropriae el o acio.
i repoible or compliace wih all
meaure aime a eurig uaiable
acio.
the dibella group o compaie ha
recogie ocial a ecoomic
coequece o corporae aciviy
a ha aape i orm o couc
accorigly. Coequece or he
upply chai, cuomer, employee, he
evirome a ociey are ake io
accou urig corporae eciio. thi
i welcome by boh maageme a
he parer a ake io accou i
orm o couc.
tH dBA f CMAns HAs
Cnsd sCA AndCnMC CnsnCs
f CAt ACtVt AndHAs AdAtd ts fMsf CndCt ACCdn.
CnsnCs f tHs CHAn, CstMs,
Ms, tHnVnMnt And sCt
A tAKn nt ACCntdn CAt
dCsns.
the dibella group of companieS haS recogniSed Social
and economic conSequenceS of corporate activity and
haS adapted itS formS of conduct accordingly.
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
13/32
suaiable ecoomic aciviy wih
repec o ocial apec o u meaa ju iribuio o lie opporuiie,
hoourig huma righ a eucaio
or all.
A reource coervig maer o
buie maageme a he proecio
o he evirome are apire owar o
achieve ecological balace.
for a ecoomically able yem, i he
iere o our cuomer a ecelle
price-perormace raio, eeral
ecor balace, a well a a high level o
employme are e a arge.
the implemeaio o ocial
repoibiliy purua o s 26000 i
o help erech hee objecive io
corporae acio i he log erm a o
ur hem io a aural compoe o our
buie aciviie.
the objecive o he dibella roup i o ema
uaiable orm o acio i all el o corporae
aciviy a o uerpi hee by i ow couc.
3.0argets and target
achievementa reSource conServing manner of buSineSS management
and the protection of the environment are aSpired
towardS to achieve ecological balance.
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
14/32
4.1 IRDuCI IS 26000
s 26000 i a aar ha ouliehe backgrou o ocially repoible
acio a ormulae recommeaio
cocerig how uaiabiliy houl
be implemee wihi a orgaiaio.
s 26000 i o a cericaio bae
maageme yem aar, uch a
s 9001 or s 14001, bu i bae o
voluary applicaio.
thi aar erve o merge aar
ha alreay ei wihi he el o
uaiabiliy, e.g. he n declaraio o
Huma igh or he core labour aar
o he eraioal abour rgaiaio
(), a opimie guielie a
irecive peraiig o ocial repoibiliy.
like he muliue o aemp o ee
uaiabiliy i a uiorm way a a aioal
level, s 26000 i a ieraioally agree
aar.
4.2 RlC SulIRSsice he proucer o dibella corac
eile are preomialy eablihe
ouie o urope, he elecio o
proucer ejoy he highe prioriy while
akig io accou he uaiabiliy
crieria o s 26000. durig eciio-
makig, crieria uch a he hoourig o
huma righ, ece workig coiio,
occupaioal healh a aey aeviromeal iue ejoy p reereial
coieraio.
supplier who have alreay perorme
work or he dibella group o compaie
or may year have previouly commie
hemelve o he dibella coe o couc
a labour pracice. thi erve o ull
ubaial porio o our requireme.
Coiuou improveme are apire
owar or he comig year a have
bee approve by he releva orm o
corporae maageme.
A a maer o priciple, buiee ha
are o a ye ee dibella upplier
are o ull a comply wih he ollowig
miimum crieria:
ts or sA8000 cericaio
Accepace a implemeaio o he
dibella coe o couc a labour
pracice
dibella coier i o be i uy ocall upo all commiioe proucio
buiee o ollow repoible workig
pracice. thee requireme ipulae
coracual obligaio or upplier a
ubcoracor a alo ecompa
coucig uaouce vii a
ipecio.
4.0
IS 26000
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
15/32
ver a above hi, we recomme
proucio oriee owar he crieriao s 26000 o our parer. to he
ee ha hi aar ha o alreay
bee implemee, promp, progreive
implemeaio i o ake place a he
eiig proucio pla.
Aiioal ocial aui, e.g. purua o
sA8000, are o be carrie ou. (sA8000
i a ieraioal aar aime a
improvig he workig coiio o
employee.)
durig he implemeaio o he
uaiabiliy crieria, coury-pecic
pariculariie a a eceary learig
proce ha ha alreay bee uerway
or a umber o year i weer
courie are, however, alo o be ake
io accou.
sipulae, uaiable coure o acio
o he par o proucer require coa
coiuig eucaio a raiig a
he ivolveme o he eire workorcei hee coieraio. We ecourage
our upplier owar a appropriae
qualicaio o employee.
4.3 GS D IRRD
dibella achieve ts cericaio
urig 2011 a obaie a fAtAd
licece. for he ale o cerie or, where
applicable, licee corac eilecomplyig wih ric crieria, he dibella
group o compaie ecluively work
wih accreie raer a proucer
who i ur are require o be cerie
a approve hemelve.
ts cericaio repree oe o he
rice eco-label. the lobal rgaic
teile saar or ts i a
ieraioal qualiy aar or aural
eile emaaig rom corolle
orgaic culivaio. regulae he eirecreaio proce o a eile rom he
culivaio o he coo righ hrough
o he ihe e prouc. impoe
rericio relaig o he chemical
ue urig proceig. for eample,
oly ubace ha poe o healh
a eviromeal rik may be ue.
aiio, requireme peraiig o
reource are i place: eceive waera eergy coumpio, a well a
wae a emiio are o be avoie.
All buiee paricipaig i he eile
chai uerake o mee hee crieria.
they hol cericaio a are ubjece
o check a regular a a rule aual
ierval.
the fAtAd label avocae airer
rae relaio a he improveme
o livig a workig coiio or
people i evelopig courie. dee
aar ha ake ecoomic, ocial
a eviromeal apec io accou
are require o be me by boh by
mauacurer a raer. reur,
hey are permie o ue he fAtAd
mark. through he acquiiio o
fAtAd iem, dibella improve he
icome a livig coiio o armer i
culivaio area.
4.4 SIGIICC CRIICI D
lICSIG
All parer o he dibella group
o compaie have bee a are
ecourage o purue cericaio a,
where applicable, licece.
Beyo hi, ew upplier who have
obaie ts cericaio a/or a
fAtAd licece wih a corporaepolicy orieae owar s 26000 gai
he opporuiy o become a proucio
parer o he dibella roup. he
coure o 2011, wo buiee have
alreay ucceee i hi que.
All cericaio play a eraoriary
role i erm o he uaiable approach
o parer a lea o a more poiive
rakig urig he aeme o
upplier.
the au quo o all dibella upplier
wa eermie o 31/07/2011. Wihi he
e 12 moh, a upplier raig relae
improveme i o be achieve.
We are coe ha we will be able o
wi over our proucio parer i avour
o our uaiabiliy raegy, a ha we
will achieve ubaial orm o progre
over he e ew year.
the global organic textile Standard regulateS the
entire creation proceSS of a textile from the cultivation
of the cotton right through to the finiShed end product.
the fairtrade label advocateS fairer trade relationS
and the improvement of living and working conditionS
for people in developing countrieS.
Certificate
I,PeterD'Angremond,directorofStichtingMax Havelaar,hereby confirmthat
DibellaB.V.-FLO26838Aalten,Netherlands
has avalidlicencecontract fortheuseoftheFairtradeMax HavelaarCertificationMarkandisallowedto offerproducts withtheFairtradeMax HavelaarCertificationMarkinthefollowingcategories:
This certificateis validat dateofissue.Renewals areto be askedto StichtingMax Havelaar.
Utrecht,16/08/2011
PeterD'Angremond,StichtingMax Havelaar
16/08/2011 page1 / 1
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
16/32
the priciple o uaiabiliy are o be
complie wih by everyoe ivolve icorporae aciviy.
due o a a hierarchy a hor roue
wihi all buiee o he dibella
roup, o iepee uaiabiliy
orgaiaio i i place. All meaure
are hereore eere a commuicae
cerally by he corporae maageme.
All employee have he opporuiy o
become acively ivolve i all phere
o aciviy peraiig o uaiable
repoibiliy wihi ociey a a whole
ue o he ope corporae rucure.
Correpoig aciviie o he par o
employee are eprely welcome by he
corporae maageme a he parer.
the eor peraiig o corporae aciviyoriee owar uaiabiliy have
bee a coiue o be commuicae
o employee wihi he cope o
raiig eio/meeig. A ierval
o 6 moh, progre repor provie
iormaio cocerig arge a
meaure ha have bee achieve.
ou o icuio wice yearly
provie employee wih he opporuiy o
become acively ivolve i uaiabiliy
aciviie a o epic heir ow
epecaio.
the corporae maageme a parer
commi hemelve o buie aciviie bae
o uaiabiliy.
5.0rganisationa
governance
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
17/32
6.1 Du DIlIGC
epec or huma righ wihi ourow buie i a maer o coure a
i alo ee a a baic requireme or
co-operaio whe i come o buie
parer.
the hoourig o huma righ o he
par o proucer who have a irec
upply relaiohip wih dibella i
immeiaely ubjece o check o
he par o dibella wihi he cope o
eiig eaibiliie. dibella reerve
he righ o uerake uaouce
vii a all upplier, a a all ime
o be eile o iruc iepee
hir parie o carry ou check or
compliace wih he ige dibella coe
o couc a labour pracice a all
i upplier. seie ihalug wir im
ahme viueller ircke berpr
u bewere. Compliace wih hi i
checke a aee o he bai o
viual impreio.A he ame ime, dibella alo rive o
eure ha huma righ are hooure
by veor upplier by eerig iuece
o heir coracual parer.
Beyo hi, dibella relie o he
aeme o coracual parer
wihi he cope o ts, fAtAd,
ocial aui (e.g. sA8000 bae), who
are regularly auie a awarecericaio by aeor/auior.
6.2 SSSS CRIICl SIuIS
aricularly i hir worl courie, here
are o eablihe rucure i place
or, where applicable, o goverme
elece i lie wih weer aar.
ca hereore o be rule ou ha
huma righ violaio coul perhap be
carrie ou o he par o he ae.dibella
hereore ee i a i ak o ae
criical iuaio wihi he regio o
proucer a o repo o hee.
Criical iuaio alo relae o iaer.
durig he oo iaer i akia
urig 2010, dibella raerre ai u
o upplier, hu permiig grocerie o
be purchae.
6.3 DISCRIII D GRuS RquIRIG
RCIthe employme crieria o dibella
are o-icrimiaory. the peroel
perormig work i he neherla a
ermay i employe rom wihi he
regio.
the dibella group o compaie repec a
proec he huma righ o all iiviual a
group ivolve i corporae aciviy a he
upply chai.
6.0
Hman rights
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
18/32
6.4 CIC, SCIl D CuluRl
RIGHS
the dibella group o compaie repec
a promoe he ecoomic, ocial a
culural righ o i employee a call
o i buie parer o ac i he
ame way.
the dibella group o compaie hoour
he righ o work by virue o i eucaio
a raiig policy: every wo year, a
ier i accepe a employe upo
compleig eucaio a raiig. We
ie o coiue wih hi i he uure.
the proucio procee o upplier
are carrie ou o a ae o he ar a
reource ecie bai. hi way, he
bure o upplie o reh waer wihi
he proucio courie i lowere.
dibella i akig a aiioal ep i
hi irecio hrough he icreaig
ue o ts cerie prouc. A he
ts operaio, waer coumpio
gure are aalye a, i he cae oieciecie, are reuce o he require
egree. thi erve o guar agai
waig waer wihi courie wih ca
reerve o hi reource.
By buyig i fAtAd coo,
dibella i paricipaig i a uaiable
improveme i he livig a workig
coiio o coo armer. dibella
pay a appropriae price ha, amogoher, erve o poor commuiy
projec a orm o prelimiary
acig wihi he regio. fAtAd
aiioally precribe pecic
eviromeal aar ha ee o be
me urig proucio, boh o he par o
peaa armer amilie a plaaio.
6.5 SIC RICIlS D RIGHS H
wRKlC
the righ o ree aembly applie wihi
he dibella group o compaie.
the eablihme o a work coucil
wa rejece by he workorce by way o a
ecre ballo.
the dibella group o compaie ema
he hoourig o huma righ, icluig
by i proucer a raer. the coe o
couc a labour pracice o dibella i
compulory a i require o be ige
by parer compaie.Cericaio by ts a liceig
by fAtAd eure he reeom o
aembly, a well a he prohibiio
o orce labour, chil labour a
icrimiaio wihi he eire upply
chai.
tH Cd f CndCtAnd AB ACtCs f
dBA s CMs Ands d t B snd B
Atn CMAns.CtfCAtn B ts AndCnsn B fAtAd
ns tH fdM fAssMB, As W As tH
HBtn f fCdAB, CHd AB AnddsCMnAtn WtHn tH
nt s CHAn.
by buying in fairtrade cotton, dibella iS participating
in a SuStainable improvement in the living and working
conditionS of cotton farmerS.
the dibella group of companieS honourS the right to
work by virtue of itS education and training policy.
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
19/32
7.1 ly D wRKIG
RlISHIS
no e erm workig relaiohip
are i place wihi he dibella group o
compaie. A a maer o priciple,
hee are alway covere io
permae corac o employme
upo compleio o he applicable
probaio perio.
ver he pa ew year, here ha oly
bee oe iace o a reigaio,
o he par o a emale employee. she
le dibella a her ow reque, a he
ha ecie o uy. two ew ale
employee have le he buie.
ale, ucuaio wihi he cuomary
rage i obervable.
the ucuaio rae* a he dibella group
o compaie i very low i compario
o he merchaie a coumer goo
ecor (ermay 2007), where i wa
10.3% (ource: Kiebaum).
come o 2.5% a i a iicaor o apoiive work climae.
tae a ocial ecuriy coribuio
are euce or all employee i lie
wih requireme.
Wage ha are pai ecee he
collecively agree ari rage. Beyo
hi, epeig o he aual pro
iuaio, aiioal boue are pai ou
o employee. eece, our buie moel i geare
owar uaiabiliy, a wihi a ew
marke, ale uccee oly e i aer
a loger acquiiio phae.
sar-up acig ha bee pu i place
or he spaih iribuio parer. uick
ale uccee are o be epece
wihi a ew marke i he hor erm.
he log erm i i, however, poible o
eablih a eiece, give a ucceul
marke ery, a wih icreaig ale,
aiioal job ca be creae wihi he
regio.
similar ar-up acig i alo beig
provie o dibella alia sAs i orer o
avoi eceive hor-erm preure o
uccee.
7.2 wRKIG CDIIS D SCIl
RCI
A he dibella group o compaie, heauory proviio i orce i each
paricular iace are oberve.
Hour o overime ha may poeially
accrue are compeae or by way
o ime o a, i ecepioal cae,
acially. Apar rom hi, hee are alo
ake io accou or boue.
7.0Conditions o
empoment
* flucuaio rae = eparure/average heacou 100 (perio: 2006-2011)
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
20/32
the proporio o emale employee
ormig par o he overall workorce i68% (a a 31/12/2011). five moher are
employe, all i he orm o par-ime
employme. Moher are provie wih
he opporuiy o work o a eible bai
a he dibella group o compaie. shor-
erm aleraio are poible a all ime
(e.g. i he eve o chilre allig ill).
two moher are currely o pareal
leave a ie o reur o he buie
oce pareal leave ha bee ue up.
thi i welcome a eire by he
corporae maageme.
7.3 CCuIl HlH D Sy
no hazarou ubace are hale a
he dibella group o compaie.
Workplace comply wih curre erma
employer liabiliy iurace aociaio
requireme.
2010, ew C a heigh-ajuable
cree were purchae or allemployee.
he coure o ravel aciviie o
behal o he dibella group o compaie,
oly more mior paeger vehicle
accie (ivolvig boywork amage)
have occurre i year pa, bu o ay
accie ivolvig peroal ijury.
7.4 Dl D RIIG H
wRKlC
Avace eucaio a raiig
meaure are avocae or employee a
he dibella group o compaie.
All employee are regularly iorme
abou he curre avace eucaio
a raiig o oer a deucher
urie- u Haelkammerag e.V.
(dHK) a oher eucaioal iiuio.
All employee are able o elec a
regier or coure o a voluary bai.
the co ivolve are aborbe eirely
by he dibella group o compaie.
orer o improve rivig aey, rivig
aey raiig wa hel or all employee
wih a compay vehicle i 2010.
at the dibella group of companieS, the Statutory
proviSionS in force in each particular inStance are
obServed.
A Ms A AnfMd ABt tH Cnt
AdVAnCd dCAtn AndtAnn n ff At
dtsCH ndst- ndHAndsKAMMtA .V. (dHK)And tH dCAtnA
nstttns. A MsA AB t sCt And
st f Css n AVntA BAss. tH Csts
nVVd A ABsBdnt B tH dBA
f CMAns.n d t MV dVn
sAft, dVn sAft tAnnWAs Hd f A Ms
WtH A CMAn VHC n 2010.
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
21/32
8.1 IDC IRl
uRDS
cologically riely oce maerial are
icreaigly beig ue i he oce o
he dibella group o compaie. durig
he elecio o all ueil, aeio i
pai o ecologically ou mauacurig,
he abece o harmul ubace a
uiabiliy or recyclig.
sice he auum o 2011, he purchae
o paper iem ha bee wiche over
o recycle maerial, which iiguihe
iel o he bai o eviromeally
ecie mauacurig a reul o
reuce imber, waer a eergy
coumpio. equire priig oupu,
uch a averiig maerial, yer,
caalogue, ec., ha ice december o
2011 ecluively bee prouce uig
paper rom uaiable orery ha
come wih a fore sewarhip Coucil
(fsC) cericae.
form o packagig ha alreay beereuce o he eeial over he pa
ew year. smaller ype o carboar
packagig are purchae i he orm
o recycle maerial. arger ype o
carboar packagig are o available
a recycle maerial ue o he abiliy
hee ee o provie.
the poig o leer ha bee carrie
ou o a C2-eural oree baiice 1/12/2011 uig deuche o A.
the buie aciviie o he dibella
group o compaie o a igica
egree rely o coracual eile
ha coai coo. dipeig
wih coveioal coo eirely i
currely o eaible ue o cuomer
requireme or prouc ha are
juiable rom a proabiliy perpecive.
i, however, he log-erm objecive o
he dibella group o compaie o achieve
a 10% hare o ale or our eile mae
o orgaic coo (ts).
through ts cericaio, we oer
iem ha icorporae all apec o
eviromeal proecio i he coure
o coo culivaio a he aiioal
proceig o coo. the eciio i
avour o purchaig uch iem all o
cuomer. durig peroal icuio,
we iorm cuomer abou he beea coequece o purchaig ts
aricle.
the raporaio o goo rom
proucio ie o he dibella warehoue
preomialy ake place by ea.
Air raporaio i oly carrie ou i
ecepioal cae.
8.0
nvironment
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
22/32
A aiioal opio or reucig he
eviromeal bure coece odibella prouc i a cycle o lie
improveme. to u, hi reer o a log
a urerice uiliaio perio o our
prouc a cuomer. ur eile are
hereore evelope a mauacure
wih a eeive liecycle i mi.
through he ue o log-aple coo
bre a rig-pu yar mauacure
rom hee, he cycle o lie i virually
ouble whe compare o iepeive
iem mauacure rom ope-e yar
or, where applicable, yar mae rom
hor-bre a meium-bre coo.
A a reul, he proucio cycle a
he coece eviromeal bure
are halve. i rue ha dibella aricle
are epeive rom a mauacurig
price perpecive, bu i our aeme
i i eaible or hi o be more ha
compeae or by he coierably
loger cycle o lie provie.
8.2 SuSIl uIlISI
RSuRCS
durig he ew corucio o he
duch dibella oce builig, he ee
or a coveioal heaig yem uig
oil uel wa ipee wih eirely.
ea, heaig ake place by mea o
air hea pump operae wih elecriciy.sice Augu o 2011, oly eco-elecriciy
ha ha bee prove o be geerae
uig wi, olar a hyraulic eergy
i purchae. Coequely, he oce
builig i heae a coole i a
eirely C2-eual maer. the wae
hea prouce i he erver room i
aiioally ivere io he builig
corrior. A a reul o hi aiioal
heaig o corrior, i i largely poible
o ipee wih he operaio o he air
hea pump here urig heaig perio.
three vehicle ormig par o he vehicle
ee have alreay bee covere o ue
ligh peroleum ga (), hu reucig
C2
emiio. e o he covere
vehicle wa replace wih a ttA
HBd s i 2011. A a reul, i i
alreay poible o rive hor iace
uig elecrical power, a he average
uel coumpio o he vehicle i uer5.6 l/100 km. three aiioal vehicle
are cheule o be compleely covere
o elecrical propulio a he begiig
o 2013.
durig ew acquiiio o vehicle, low
C2
emiio a low uel coumpio
are he eciive purchaig crieria.
some employee alreay ue a bicycle
or heir aily roue o a rom work. Arewar cheme or hazarou ubace
ree rivig o work i beig prepare
a will be implemee by he prig o
2012.
aiio, employee are coaly
beig eiie o ue he reource o
elecriciy i a appropriaely rugal way.
8.3 ClI CHG IIGI
for he omeic raporaio o goo,
dibella ue a haulier rm ha ha
alreay covere i ee o vehicle
o comply wih he curre uropea
aar. ver 70% o he vehicle ee
alreay mee he uro 5 aar. the
average value o he eire vehicle ee i
he uro 4.63 aar.
drivig jourey are alreay opimie,
a loaig urace are beig ue
eecively.
Beie ipeig wih a heaig
yem ha ue oil uel a uiga air heaig pump bae heaig
yem, he C2
emiio prouce by
dibella hrough air a vehicle jourey
aually are compleely oe via he
amoair mbH o-pro iiiaive i
Bo, ermay. the r oeig i o
ake place or 2011, a cericae o
hi eec are available. the u rom
oeig are ue o ace projec
aime a C2
reucio i evelopig
aio. Aiioal iormaio, icluig
abou curre projec, i available a he
www.amoair.e webie.
during the new conStruction of the dutch dibella
office building, the need for a conventional heating
SyStem uSing foSSil fuelS waS diSpenSed with entirely.
the co2
emiSSionS produced by dibella through air and
vehicle journeyS annually are completely offSet via the
atmoSfair gmbh non-profit initiative in bonn, germany.
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
23/32
9.1 I-CRRuI SuRS
no cae o corrupio have everoccurre urig he buie hiory o
he dibella group o compaie.
ecuive are hareholer i he dibella
group o compaie a hol a capial
iere o 32%. they hereore hare
irecly i he uccee a ailure o
he buie.
9.0
Decent orms o condct 2008 2009 2010Years
Sharein%
GROSS SALARY BONUS IN %
0
5
10
15
20
25
30
fig. 6: ro alary bou perceage
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
24/32
All employee receive a appropriae
alary. the ale alary yem ieige i uch a way a o miimie
he allure o corrup ee.
Ai-corrupio guielie a
procee are beig prepare a will be
implemee a o March 2012, a he
purchaig a ale eparme will
receive appropriae raiig.
the el-impoe obligaio o couer
corrup couc a o o cooe
corrupio o he par o he buie will
alo be aope io he eiig dibella
coe o couc a labour pracice i
March 2012. thi upplemeaio will be
commuicae o he workorce.
9.2 lIICl RICII wIH
RSSIIlIy wRSS
dibella, a a maer o priciple, avow o
be poliically eural, bu i a poorig
member o he ie aociaio (ie
e.V.), which champio miimum wage,amog oher hig.
no coribuio have bee or are mae
o ay poliical parie. no proimiy or
coecio o local goverme ocial,
poliical peroaliie a/or parie ei.
no orm o poliical iuece i eere o
employee o he par o dibella.
9.3 IR CII
i i lie wih he buie policyo he dibella group o compaie o
promoe a eure air compeiio.
Whe i come o compeiio, dibella
cocerae o qualiy, uaiabiliy a
cuomer orieaio.
We oberve all ai-ru legilaio, a
well a legilaio prohibiig ihoe
a uair compeiio a alo epec
hi rom our compeior.
the dibella group o compaie
preomialy obai i goo rom
buiee ha uerake o hoour
he dibella coe o couc a labour
pracice, a well a ioar a hi
ha o ake place alreay o obai
cericaio a liceig purua
o ts, fAtAd or sA8000 i he
meium erm. hi way, dibella eek
o avoi cociouly or ucociouly
proig rom iaequae ocio-
ehical a ecological coiio i heproucio ie courie.
9.4 SCIl RSSIIlIy wIHI uR
SHR IluC
dibella ecourage i upplier o
paricipae i cericaio uch a
ts, sA8000 a fAtAd a eek
o procure a icreaig proporio o
prouc rom proucio ha i alreayts cerie.
Beyo hi, proucer are ecourage
o become more aware o heir ocial
repoibiliy a o rive orwar
meaure or accepig heir ocial
repoibiliy.
All buie parer are i paricular
ecourage o uerake o comply
wih ai-corrupio meaure a wih
meaure o eure air rae.
no form of political influence iS exerted on employeeS
on the part of dibella.
we obServe all anti-truSt legiSlation, aS well aS
legiSlation prohibiting diShoneSt and unfair competition
and alSo expect thiS from our competitorS.
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
25/32
10.1 RCI, HlH D Sy
CSuRS
orer o proec he healh o
coumer i he be poible way, we
recomme he ue o ts eile. the
proceig o ecologically ou coo
a aiioal proceig uer ric
requireme oer he coumer he
highe poible level o proecio.
the dibella rage alreay ecompae a
variey o ts cerie eile ha i o
be epae urher.
he coure o a e carrie ou a tV
dekeor roukervice mbH i
dekeor, ermay, he ts cerie
be lie iem o tioba a aliera
were how o be o cyooic urig
he cyooiciy e o he boy olerace
eig yem.
10.2 SuSIl CSuI
All ts iem are labelle o eure
eie a umiakable ieicaio.thee ca be ieie o he bai o
he proece whie hir wihi a gree
circle logo a dibella coe Cs-007
or, where applicable, Cs-013:
All fAtAd aricle ca be recogie
o he bai o he proece logo ohe ieraioal fAtAd abellig
rgaizaio eraioal (f)
umbrella orgaiaio. e o hi logo
a i he cae or ts i bou o
ric awarig rule.
dibella i o a irec upplier o he
reail rae, bu a ecluive upplier o
iurial coumer a he wholeale
rae. A a reul, appropriae large
carboar boe are ue a orm o
raporaio packagig. thee are palle
compaible a ca be reue. thee
large carboar boe are o available
i he orm o recycle carboar, ice a
pecic egree o urie i require
here, a hi cao be me o he bai
o recycle carboar.All ue carboar boe ca be recycle.
A large proporio o dibella prouc
i chaelle io recyclig oce heir
liecycle ha bee complee. thee
ue eile are, or eample, ue
o mauacure cleaig rag ha are
uilie a par o a ew prouc cycle.
10.0
Cstomers / consmers
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
26/32
10.3 CuSR SRIC, ClI D
ClIC RSluI
the dibella group o compaie
iiguihe bewee cuomer
complai (raer, eile ervice
provier) a complai a upplier.
very objecio/complai i ocumee
i wriig alog wih he mo impora
complai parameer, aige a
proceig reerece coe a ubmie
o corporae maageme uig a
workow yem.Complaia receive eeback rom a
employee erue wih repoibiliy
or hi wihi 24 hour (urig workig
ay).
uece by he acial crii o
2009, here wa a uuual icreae icomplai.
through he capurig a proceig o
complai, weak poi wihi he overall
dibella proce are aalye, recogie
a recie. A appropriae qualiy
maageme yem i i place.
20082007 2009 20112010
Years
Numberofcomplaints
NUMBER OF COMPLAINTS OVER THE PAST FIVE YEARS
0
50
100
150
200
fig. 7: number o complai over he pa ve year
through the capturing and proceSSing of complaintS,
weak pointS within the overall dibella proceSS are
analySed, recogniSed and rectified.
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
27/32
11.1 RGIl IGRI
lie wih euraliy, o regioaliegraio io repreeaive group a
local commuiie ake place o he par
o he dibella group o compaie. par,
ree eliverie o ai orgaiaio like
he erma e Cro (dK) ake place.
11.2 DuCI D CuluR
dibella i a poorig member o he
eile mueum i Bochol, ermay.
hi way we eek o creae a brige o
he hiorical evelopme o he Bochol
regio a a leaig eile cere wihi
he larger regio.
dibella acially paricipae i rac
raiig meaure or chilre. so calle
arer ki ha raw aeio o roa
rac hazar are upplie aually
or chool begier. they are aime
a helpig chilre make heir chool
jourey aely.
A a iceive, employee are proviepai leave whe paricipaig i eligible
culural a raiioal eve.
11.3 j CRI D Dl
CIlIIS
ver he pa ew year, hak o he
orgaic growh o he dibella group o
compaie, ew job have coiely
bee creae (ee 1.5.1).
11. 4 DlIG CHlGy D
CIlIIG CCSS HIS
Wihi he cope o he uaiabiliy
raegy, work o a iovaive ype
o be lie mae o tnC bre i
currely akig place. thi evelopme
i akig place i co-operaio wih he
Auria bre mauacurer nZ A.
Wihi he cope o hi projec, tnC
regeerae celluloe bre are o ac
a a replaceme or coo. tnC i
lyocell bre mae rom uaiable pulp
(woo). the proucio proce i bae
o a olve piig proce, uer
which he olve ca be recycle o
early 100%. the mauacurig proce
wa aware he uropea Awar or he
virome by he uropea io.
tecel i rae a a ype o eco-
bre, ice he waer a peiciecoumpio urig orery i markely
lower ha or coo culivaio.
aiio, celluloe bre are eirely
biologically egraable.
ezig i currely aapig he
eergy geeraio a he lyocell pla i
Heiligekreuz, Burgela, Auria. A
11.0 Regiona deveop-ment and integration o
or environment
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
28/32
o 2012, eergy will be geerae here
rom he hermal coverio o rema.A he locaio i Auria, virually C
2-
ree proucio i hereore poible,
makig tnC he bre wih he lowe
emiio gure.
A compreheive aeme o he
uaiabiliy apec o hi ype o
bre wih repec o he coumpio o
reource, greehoue ga emiio,
eec o huma healh a he
impairme o ecological yem hol
a grea eal o promie a poeial or
he uure.
the e phae o he joi projec ha
commece, a i he coure o 2012
meaigul reul will be available.
11.5 CRIG RSRIy D IC
Wihi he o-eile area, i oher
wor i relaio o he procureme o
ervice or prouc, uch a ariahip
relae ervice, he priig o buieocumeaio, t ervice, ec., he
dibella group o compaie cociouly
relie o local upplier. ver a above
hi, beie a uropea operaio,
dibella alo employ local buiee or
he makig up o hoel eile o a wage
bai. We have e ourelve he arge o
upporig local upplier i heir eor
o irouce meaure o mee ocialrepoibiliy obligaio a/or releva
cericaio, uch a ts or fsC.
11.6 HlH
through he procureme a ale o
ts cerie prouc, dibella acively
coribue owar preveig egaive
coequece o he healh o boh he
iiviual ivolve i he proucio
proce a ha o e coumer.
11.7 ISS H I H
C GD
year pa, a variey o oaio
coribuio were reere.
Aer careul eliberaio a
icuio, he dibella group o
compaie ha ecie o bule i
oaio u a o permi hee o
ow io uaiable projec.
Currely, aracive, uaiable aeligible projec i hir worl courie
are beig aalye. eleva orm o
iormaio will be publihe o he
dibella webie commecig rom
february 2012.
2% o he ale reveue rom
fAtAd prouc i chaelle back
io he fAtAd orgaiaio by he
dibella group o compaie. ig heecoribuio, fAtAd ive i
projec i evelopig courie.
within the non-textile area the dibella group of
companieS conSciouSly relieS on local SupplierS.
Ill sstAnABt t
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
29/32
ppendix
56
DIll nACHHAtKtsBCHt
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
30/32
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
31/32
-
8/2/2019 Reporte Dibella Group Alineada a #Iso26000
32/32