Download - Rishabh Jain CV (1)
AREAS OF EXPERTISE
Guest Relations
Guest Experience
Front Desk Management
Customer Service
Shop Floor & H/K
Coordination
Process Oriented
Rishabh Jain
Lobby Manager
PERSONAL SUMMARY
An outgoing, dynamic and sales focused professional who has a
relentless drive to deliver more than just results. Rishabh has a
track record of effectively leading and managing all aspects of his
department, and of making guests feel cared for, valued, and
respected. As a true enthusiast, he is not afraid to jump in and
assist wherever he is needed, and will do everything he can to
deliver results that will contribute to the overall mission and
success of a business. He believes in a win-win situation for both,
the customer and his organization.
Right now he is looking to develop and progress his career with an
ambitious, reputed Company which is looking to recruit talented
professionals.
CAREER HISTORY
The Oberoi Rajvilas – Jaipur
Lobby Manager (February ‘2014 – Present)
Responsible for maintaining visibility with guests all the time and
meeting departmental targets.
Duties
Using hotel resources to maximize guest’s satisfaction and
optimize revenues.
Developing and implementing staff training programmes.
Organizing accommodation meets and blocking rooms for
VIP profiles.
Attending morning meet with General Manager and HOD’s
in absence of the Front Office Manager.
Ensuring smooth flow of guests in the Hotel Lobby, and
address to guest concerns.
CAREERSTATEMENT
‘I feel that my greatest
strengths are firstly my
strong commitment to giving
all hotel guests the best
possible experience. Secondly
my skill at working efficiently
as part of a team, and
forming solid personal bonds
with other staff members.
Thirdly my desire to do
everything possible to ensure
that my hotel not only meets
but indeed exceeds all of the
goals and targets set for it.’
Rishabh Jain
Co-ordination with In-house Sales and reservations on sold
out/minus position dates, and ensuring smooth flow with
back to back arrivals.
Conduct disciplinary actions against staff.
Vivanta by Taj Whitefield – Bangalore (Upper Upscale)
Duty Manager (September ‘2012 – February’2014)
Duties
Maintaining relationship with key accounts.
Taj Falaknuma Palace – Hyderabad (Premium 5 STAR Palace)
Team Leader (Acting Duty Manager) (August ‘2011-August ‘2012)
Responsible for enhancing Arrival/Departure experience of Guests
Duties and Achievements
Optimum Utilization of resources.
In charge of exceeding guest satisfaction and budget
performance objectives.
Administering and enforcing hotel/department policies
and procedures.
Helping to develop management talent by acting a mentor
to the team members.
Offering support and guidance to the junior team
members.
Promoting hotel facilities and services to guest at every
opportunity.
Responsible for conducting the Departmental
Communication Cascade every month and review the past
performance trend.
Successfully completed courses related to Front Office,
Food & Beverage, Supervision and Leadership offered by
the American Hotel & Lodging Educational Institute.
PERSONAL SKILLS
Service Oriented
Responsiveness
Communication
Anger Management
Decision Making
Energetic
Self-Control
Well Organized
Self-Motivated
Body Language
PROFESSIONAL
Fire Safety Certified
Greetings in French, Spanish,
German.
PERSONAL DETAILS
Rishabh Jain
#596/2, Panchkula
Haryana
Pin – 134109
T : 0172-2570596
M : +91-9538181524
Email : [email protected]
Taj Lake Palace – Udaipur (Rajasthan) (5 STAR Palace)
Taj Hospitality Trainee (THT), (July ‘2010-July ‘2011)
Assisted in Palace Service Operations (Front of the House and
Butlers)
Taj Mahal Hotel – New Delhi (5 STAR Hotel)
6 Months Industrial Trainee Exposure (Oct-March ‘2008)
Adjudged as ‘Best Groomed Industrial Trainee’ and appreciated
for performance in Reservations.
KEY COMPETENCIES & SKILLS
Hotel Management
Creating positive working environment for hotel staff.
Taking prompt, decisive and corrective action to rectify
hotel or staff shortcomings.
Achieving guest satisfaction goals.
Creating a training and motivation oriented atmosphere
for the workforce to ensure highest standards of service.
Making sure majority of hotel fixtures and fitting are in
safe condition to be used.
Professional
Result Oriented.
Active team member with self-drive and motivation.
Challenging the status quo
Process Oriented
Serving Attitude
Personal
Communication
Acting with highest ethical standards, and always treating
others fairly & with respect.
Having a practical approach to problem solving.
Willing to be accountable, and answerable for actions and
decisions.