Download - Tài liệu hướng dẫn sử dụng MyTV Portal
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TP ON BU CHNH VIN THNG VIT NAM
Cng ty Phn mm v Truyn thng VASC
DCH V MyTV - VNPT
TI LIU HNG DN S DNG
MyTV PORTAL
http://portal.mytv.com.vn
H Ni -2009
Cng ty Phn mm v Truyn thng VASC
http://portal.mytv.com.vn/http://portal.mytv.com.vn/ -
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-MC LC
1. GII THIU H THNG MyTV PORTAL......................................................................2
2. TNG QUAN CHC NNG H THNG.......................................................................3
3. QUY TRNH KHAI BO MI V QUN L KHCH HNG.....................................5
3.1. Quy trnh khai bo mi ti khon khch hng..............................................................5
3.2. Quy trnh, thao tc qun l thu bao.............................................................................6
3.2.1. Quy trnh tm kim khch hng v tra cu cc nng...........................................63.2.2. Quy trnh qun l thu bao....................................................................................6
4. HNG DN CHI TIT CC CHC NNG ................................................................7
4.1. ng nhp h thng......................................................................................................7
4.2. Nhm chc nng Qun l khch hng..........................................................................9
4.2.1. Thm khch hng mi...........................................................................................94.2.2. Thm khch hng t file......................................................................................114.2.3. Lit k danh sch khch hng..............................................................................114.2.4. Kim tra lp t....................................................................................................164.2.5. Chc nng ng b d liu..................................................................................184.2.7. Chc nng tm kim khch hng v tra cc nng..............................................19
4.2.7.1. Tm kim khch hng...................................................................................194.2.7.2. Chc nng tra cu cc nng.......................................................................21
4.3. Chuyn i Hy b.................................................................................................22
4.3.1. Chc nng thay i m ghp cc.......................................................................224.3.2. Chc nng thay i gi cc...............................................................................224.3.3. Chc nng thay i tnh trng s dng dch v MyTV.......................................234.3.4. Chc nng thay i b gii m............................................................................244.3.5. Thay i mt khu truy cp MyTV.....................................................................24
4.4. Thng tin c nhn.......................................................................................................25
4.4.1. Thay i mt khu...............................................................................................254.5. Chc nng qun tr, kim sot....................................................................................26
4.5.1. Xem danh sch thnh vin...................................................................................264.5.2. Khai bo thnh vin mi......................................................................................26
4.5.3. Lch s giao dch..................................................................................................274.6. Thot h thng............................................................................................................28
PH LC THUT NG V VIT TT.........................................................................29
1. GII THIU H THNG MyTV PORTAL
H thng h tr qun l thng tin khch hng tp trung, phc v cng tc pht
trin thu bao v chm sc khch hng s dng dch v MyTV.
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-i tng s dng l cc Giao dch vin, v Qun tr vin.
a ch truy cp MyTV portal nh sau:
http://portal.mytv.vn
tng tnh bo mt thng tin, website MyTV Portal ci t SSL
https://portal.mytv.vn/Default.aspx
(Trng hp li DNS khng truy cp c a ch trn c th th bng:
http://222.255.4.195/crm).
Chi ch: Chng trnh khuyn co s dng trnh duyt Firefox. Vi Internet
Explorer cn cp nht phin bn mi, v d IE 8 ).
2. TNG QUAN CHC NNG H THNG
Sau khi giao dch vin hay qun tr vin (ngi s dng) ng nh p vo h thng th
giao din ca portal s hin th nh sau:
Cng ty Phn mm v Truyn thng VASC
http://portal.mytv.vn/https://portal.mytv.vn/Default.aspxhttp://222.255.4.195/crmhttp://portal.mytv.vn/https://portal.mytv.vn/Default.aspxhttp://222.255.4.195/crm -
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-Hnh 2.2: Giao din chnh khi ng nh p vo h thng
Giao din chung ca h thng bao gm 2 phn chnh:
Phn menu bn tri: cha cc u mc chc nng dnh cho ngi s dng
chn thc hin cc thao tc mong mun.
Phn hin th chnh: cha ni dung hin th khi ngi s dng thao tc, x
l mt u mc chc nng bt k ca portal.
Cc module chnh trong h thng gm c:
Module qun l khch hng: module ny cho php ngi s dng thc
hin cc thao tc x l lin quan n khch hng nh:
Tm kim khch hng: tm kim theo m khch hng, tm theo tnhay tm kim theo cc thng tin c nhn khc....
Qun l cc thng tin c nhn ca khch hng
Kim tra tnh trng lp t ca khch hng.
ng b gi liu (dnh cho Qun tr vin).
Module chuyn i Hy b: module ny cho php ngi s dng thc
hin cc thao tc nh: Thay i m ghp cc (m cc ca khch hng trong qu trnh
tnh cc s dng dch v)
Thay i gi cc s dng dch v
Thay i tnh trng hay trng thi s dng dch v MyTV
Thay i b gii m set top box.
Module Qun l ngi dng i vi qun tr vin:
Tra cu cc thng tin ca cc thnh vin s dng h thng.
Cung cp cc quyn s dng v truy c p vo h thng cho
cho giao dch vin.
Pht trin v qun l cc thu bao do qun tr vin v cc
giao dch vin thc hin to cc thu bao.
Giao dch vin:
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- Chnh sa, ty bin cc thng tin ti khon c nhn
Pht trin v qun l cc thu bao do giao dch vin to.
Module tr gip: gip cho cho qun tr vin, giao dch vin thc hin cc
thao tc mt cch d dng.
3. QUY TRNH KHAI BO MI V QUN L KHCH HNG
3.1. Quy trnh khai bo mi ti khon khch hng
thc hin vic khai bo mi khch hng th Qun tr vin, Giao dch vin (ngi
s dng) cn phi thc hin tun t theo cc bc sau.
Bc 1: To mi khch hng.
Input: S dng mt trong 2 thao tc sau.
Thm mi khch hng trc tip t Portal. (xem chi tit mc Thm mi
khch hng).
Thm mi khch hng t file (xem chi tit mc Thm khch hng t
file).
Output: thng tin c nhn khch hng, thng tin ti khon MyTV, thng tin gicc, tnh trng lp t s dng dch v MyTV ca khch hng (trng thi Ch kim
tra lp thoc kim tra v xc nhn lp t) c lu vo c s d liu.
* Ghi ch: Quy nh t tn ti khon khch hng tham chiu Ph lc i km.
Bc 2: K thut vin n a ch khch hng kim tra v cp nht tnh trng lp t
dch v (xem chi tit mc Kim tra lp t).
Input: Trng thi lp tBc 1 l Ch kim tra lp t.
Output:Nu kim tra ok, thit lp li trng thi sau kim tra l: kim tra v
xc nhn lp t.
* Ghi ch: Nu trong bc 1 chn tnh trng lp t s dng dch v MyTV ca
khch hng l : kim tra xc nhn lp t th b qua bc th 2.
Bc 3: Thc hin vic ng b d liu: mc ch l xc thc ln h thng thc, sau
bc ny ti khon khch hng c th ng nhp v s dng dch v. Cc trng thi
khch hng phi t trc l kim tra v xc nhn lp t(xem chi tit mcng b d liu).
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-Bc ny khng th thiu c trong vic khai bo mi mt khch hng hay mt
danh sch khch hng mi.
Input: Danh sch khch hng c chn thc hin ng b.
Output: Danh sch khch hng chn ng b c kch hot s dng dch
v. Trng thi khch hng l s dng bnh thng.
Bc 4: Bn giao ti khon cho khch hng.
Input: User/password v hng dn s dng.
Output: Khch hng s dng dch v c MyTV.
3.2. Quy trnh, thao tc qun l thu bao
Ty thuc vo cc yu cu ca khch hng khc nhau m ngi qun l c th thc
hin cc thao tc giao dch khc nhau.
3.2.1. Quy trnh tm kim khch hng v tra cu cc nng
- Tm kim khch hng (xem chi tit mc Tm kim khch hng).
- Tra cu cc nng (xem chi tit mc Tra cu cc nng).
3.2.2. Quy trnh qun l thu bao
Khi thc hin vic chuyn i thng tin cc mc di y th ngi s dng cnphi thc hin tun theo cc bc nu ra sau y.
Thay i gi cc
Bc 1: Thay i gi cc (xem chi tit mc Thay i gi cc): ch nhng
khch hng trng thiang s dng bnh thnghoc Tm ngng dch v th mi
c th thay i gi cc c.
Bc 2: Thc hin ng b d liu (xem mc ng b d liu) hon thnh
vic thay i gi cc (nu khng thc hin bc ny th vic thay i gi cc ca
khch khng c hiu lc).
Thay i trng thi s dng.
Bc 1: Thay i trng thi s dng (xem chi tit mc Thay i trng thi s
dng) nhng khch hng no b hy s dng dch v th khng th thc hin c
chc nng ny.
Bc 2: Thc hin ng b d liu (xem mc ng b d liu) hon thnhthao tc thay i trng thi s dng dch v ca khch hng c hiu lc.
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-Thay i b gii m.
Bc 1: Thay i b gii m (xem chi tit mc Thay i b gii m) nhng
khch hng no b hy s dng dch v th khng th thc hin c chc nng ny.
Bc 2: Nhn vin k thut i lp b gii m STB mi (giao dch vin, qun tr
vin hay nhn vin k thut khng phi nhp s serial number mi m h thng s t
ng cp nht s serial ca b gii m mi vo h thng).
Lu : B gii m c VNPT Tnh/TP cung cp th cc b gii m ch c th
c s dng trong tnh , nu khch hng s dng b gii m m khng thuc
phm vi ca VNPT tnh th thu bao khi ng nhp s b kha li.
Lu : vic thay i cc thng tin nh: thay i trng thi s dng, thay i b gii
m, thay i gi cc phi thc hin thm chc nngng b d liu.
3.3. Chc nng qun tr vin
(p dng cho Qun tr vin)
Thm mi thnh vin (xem chi tit mc Thm mi thnh vin).
Hin th, sa thng tin, xa mt thnh vin (xem chi tit mc Danh sch
thnh vin).
Thay i mt khu ng nhp (xem chi tit mc Thay i mt khu).
Xem thng tin lch s ng nhp ca cc Giao dch vin gim st cng
vic, ni dung thc hin (xem chi tit mc Lch s giao dch).
4. HNG DN CHI TIT CC CHC NNG
4.1. ng nhp h thng
Trc khi mun s dng h thng, ngi s dng phi c mt ti khon ring
ng nh p, cc thng tin ng nh p bao gm:
Tn ng nh p.
Mt khu.
Giao din ng nh p nh sau:
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Hnh 4.1: Giao din ng nhp
Nu ngi s dng khng nh mt khu ng nhp th c th kch vo dng ch
ly li mt khu khi h thng s hin th ra mt giao din yu cu ngi s
dng nhp Email ly li mt khu, giao din ly li mt khu nh sau:
Hnh 4.3. Giao din ly li mt khu
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-Khi nhp xong thng tin a ch email ngi s dng c th kch vo nt Gi i
khi h thng s t ng gi mt email n a ch email m ngi s dng va
cung cp ly li mt khu qun.
4.2. Nhm chc nng Qun l khch hngNhm chc nng ny cho php ngi s dng thc hin cc thao tc x l c lin
quan n khch hng, sau y l cc chc nng c bn lin quan n khch hng.
i vi chc nng ny h thng cho php ngi s dng thc hin cc thao tc nh:
- Kim tra tnh trng lp t MyTV nh th no: ang trong tnh trng ch
kim tra, khng th lp t, c th lp t, lp t v s dng hay tm ngng
s dng...
- Lit k ton b danh sch tt c cc khch hng ang dng dch v MyTV.
- Thm khch hng mi s dng dch v ( thm bng tay hoc c th thm t
mt file danh sch).
- Lit k danh sch cc yu cu, khiu ni ca khch hng n dch v s dng.
- ng b d liu: thc hin ng b gia d liu ca vin thng tnh ti dliu ca nh cung cp dch v (VASC).
4.2.1. Thm khch hng mi
- Chc nng: thm mt khch hng mi.
- Thao tc: chn vng Qun l khch hng -> Thm khch
hng. Giao din thm mi mt khch hng ng k dch v nh sau:
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Hnh 4.4. Giao din thm mt khch hng mi
Cc bc thc hin qu trnh thm khch hng nh sau:
Bc 1: Nhp cc thng tin c nhn ca khch hng (H tn, ngy sinh, gii tnh, ach, CMT, s in thoi,.).
Bc 2: Nhp cc thng tin ti khon MyTV: Ti khon MyTV (tn ng nhp trn
EPG), mt khu, ngy k hp ng, m hp ng, gi cc s dng. (Ti khon
MyTV tun theo quy nh t tn ti khon trong ti liu i km).
Bc 3: Chn tnh trng thu bao.
Bc 4 Ty chn thng tin khuyn mi.
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Bc 5 chn vo nt hon tt thao tc hoc kch vo nt
nu cn nhp li thng tin.
Ghi ch: cc trng c du (*) l cc trng yu cu phi nhp thng tin.
4.2.2. Thm khch hng t file
- Chc nng: thm khch hng t danh sch c (danh sch c lu tr di
dng file .csv)
- Thao tc: chn vng Qun l Khch hng >> Thm mi khch hng t file.
- Giao din:
Hnh 4.5. Thm khch hng t mt danh sch di dng file
Thao tc thc hin:
Bc 1: kch chn vo nt chn ng dn n tp tin .xls.
Bc 2: Chn tn file c.
Bc 3: Kch chn vo nt hon tt vic thm.
4.2.3. Lit k danh sch khch hng
- Chc nng: lit k ton b danh sch khch hng ng
k dch v cho d dch v c lp t hay cha.
- Thao tc: Chn vng Qun l Khch hng >> Danh sch
khch hng.
- Giao din:
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Hnh 4.6. giao din lit k ton b khch hng
Ty thuc vo kh nng lp t dch v MyTV ca cc khch hng khc nhau m h
thng s hin th cc tnh trng khc nhau sau y l m t cho cc trng thi v hnh
nh tng ng vi cc trng thi nh sau:
Vi giao din ny ngi s dng c th thc hin cc thao tc nh:
- Xem thng tin chi tit v khch hng.
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-- Xem thng tin chi tit v thit b set top box m khch hng
s dng.
- Chnh sa thng tin khch hng.
- Xa khch hng.
- Xem thng tin khch hng c ng b d liu (xem
mc ng b d liu ) hay cha thng qua ct SYN.
- Lit k danh sch cc thu bao th nghim.
- Xut ra file excel phc v vic bo co thng k s lng
khch hng.
* Chc nng xem thng tin khch hng- Chc nng: xem chi tit thng tin ca khch hng.
- Thao tc: kch vo biu tng ( xem hnh 4.6)
- Giao din hin th.
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Hnh 4.7. Giao din xem thng tin lin quan ca khch hng
Vi giao din xem thng tin ny, ngi s dng c th bit c cc thng tin vkhch hng nh: thng tin c nhn, thng tin ti khon MyTV, thng tin v b gii
m, tnh trng s dng dch v.
* Chc nng chnh sa thng tin khch hng
- Chc nng: cp nht thng tin cho khch hng.
- Thao tc: kch chn vo biu tng ( xem hnh 4.6)
- Giao in hin th nh sau:
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Hnh 4.8. Giao din cp nht thng tin khch hng
Cc bc thc hin.
Bc 1: Nhp v chnh sa cc thng tin cn thay i.
Ngi s dng c th thc hin vic thay i cc thng tin c nhn, cp nht
trng thi s dng dch v ca khch hng.
Bc 2: Kch chn vo nt hon tt thao tc.
Bc 3: Nu ngi s dng thay i trng thi s dng ca khch hng th sau
khi thc hin xong phi thc thm chc nng ng b d liu (xem chi tit mc
ng b d liu).
Ghi ch: cc trng c du (*) l cc trng khng c b trng
* Chc nng xa thng tin
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-- Chc nng: xa thng tin khch hng khi c s d liu.
- Thao tc: kch chn vo biu tng (xem hnh 4.6).
Hnh 4.9. Thng bo yu cu c chc chn xa thng tin khch hng
- Bc thc hin: kch vo chp nhn xa, kch hy
thao tc.4.2.4. Kim tra lp t
- Chc nng: kim tra tnh trng lp t ca khch hng xem c thc hin lp t
c hay khng.
- Thao tc: di chuyn chut n vng Qun l khch hng >> Kim tra lp tkhi
h thng s t ng ti tt c cc khch ang ch lp t dch v.
- Giao din hin th nh sau:
Hnh 4.10. Danh sch khch hng ang ch kim tra lp t dch v MyTV
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-Nu nh s lng tnh trng ch kim tra lp t dch v nhiu th ngi s dng c
th thc hin thao tc tm kim theo tiu chun bt k nh tn thu bao, tn y ,
s di ng, a ch, ngy ng k,...
Sau khi qu trnh kim tra lp t xong nu xt kh nng c th lp t hay khngth lp t c dch v MyTV cho khch hng th giao dch vin c th kch vo
biu tng (xem hnh 4.10) cp nht. Giao din kim tra tnh trng lp t
v giao din gi email nh sau:
Hnh 4.11.Giao din kim tra v cp nht tnh trng lp t
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Hnh 4.12. Gi mail thng bo cho khch hng v kh nng lp t
4.2.5. Chc nng ng b d liu
- Chc nng: ty thuc vo trng thi khch hng khi thc hin chc nng ny th n
c mt nhim v ring i km.
Thc hin sau khi thm mi: thao tc ny c nhim v l kch hot chokhch hng mi ny s dng dch v, nu khng thc hin thao tc ny th
khch hng khng th ng nhp c vo h thng thng qua tn thu
bao MyTV c th s dng c dch v.
Thc hin sau khi thay i trng thi s dng : thay i gi cc, thay i
b gii m th thao tc ny c nhim v l thc hin vic thay i , nu
khng thc hin thao tc ny th vic thay i trng thi, gi cc, b gii m
khng c hon thnh.
Thc hin sau khi thay i b gii m
Thc hin sau khi thay i gi cc.
- Thao tc: di chut n vng Qun l khch hng>>ng b d liu.
- Giao din hin th.
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Hnh 4.15. Giao din thc hin ng b d liu
- Cc bc thc hin:
Bc 1: Chn cc khch hng trong Checkbox hoc kch vo
nt Chn tt c thc hin ng b.
Bc 2: Kch chn vo nt ng b d liu hon tt vicng b d liu.
4.2.7. Chc nng tm kim khch hng v tra cc nng
4.2.7.1. Tm kim khch hng
- Chc nng: tm kim thng tin ca mt khch hng no .
- Thao tc: di chut n vng Tm kim >> Khch hng.
- Giao din thc hin:
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-Hnh: 4.15. Giao din tra cu thng tin khch hng
- Cc bc thc hin.
+Bc 1: nhp cc thng tin cn tm kim vo mc tng ng (m thu bao,
tn khch hng, s CMT, m STB).
+Bc 2: kch chn vo nt thc hin thao tc tm kim khch
hng, nu thng tin tm kim nhp hp l th h thng s a ra kt qu xung pha
di, giao din kt qu tm kim nh sau.
Hnh 4.16. Giao din hin th kt qu tm kim (giao din tm tt c khch)
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-+Bc 3: Ti y ngi s dng c th xem cc thng tin c nhn ca khch
hng, to cc yu cu khiu ni ca khch lin quan n dch v, thng qua 2 ct
Xemv Khiu ni. v xut ra file thng k s lng khch hng cn tm kim.
4.2.7.2. Chc nng tra cu cc nng
- i vi chc nng tra cu cc nng th ngi s dng c th bit c cc
thng tin v khch hng ang dng loi gi cc no: tr cc theo gi hay tr cc
theo s ln s dng, xem cc ca khch t thi gian no n thi gian no, giao
din chc nng ny nh sau:
Hnh 4.17. Giao din tra cu cc nng
- Cc bc thc hin:
+ Bc 1: Nhp cc tiu ch cn tm kim
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-+ Bc 2: Kch chn vo nt Tm kim thc hin vic tm kim thng
tin.
4.3. Chuyn i Hy b
Nhm chc nng ny cho php ngi s dng c th thc hin vic chuyn i
trng thi, gi cc, b gii m cho khch hng s dng dch v.
4.3.1. Chc nng thay i m ghp cc
- Chc nng : thay i m ghp cc ca khch hng (m xc nh thng tin ca
gi cc i km tng ng vi khch hng).
- Thao tc: di chut n vng Chuyn i - Hy b >> Thay i m ghp cc.
- Giao din: giao din thc hin nh sau.
Hnh 4.18. Giao din thay i m ghp cc
- Cc bc thc hin
+Bc 1: Nhp tn thu bao (tn ti khon MyTV)
+Bc 2: Nhp m ghp cc mi
+Bc 3: Xc nhn m ghp cc mi
+Bc 4: Kch chn vo nt hon tt thao tc thc hin
4.3.2. Chc nng thay i gi cc- Chc nng: thay i gi cc s dng cho khch hng.
- Thao tc: di chut n vng Chuyn i - Hy b >> Thay i gi cc.
- Giao din: giao din thc hin nh sau.
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Hnh 4.19. Giao din thay i gi cc s dng
- Cc bc thc hin.
+Bc 1: Nhp tn thu bao (tn ti khon MyTV).
+Bc 2: Ty chn gi cc mi
+Bc 3: L do chuyn i gi cc.
+Bc 4: Kch chn vo nt hon tt thao tc thc hin.
+ Bc 5: Thc hin tip chc nng ng b d liu.
4.3.3. Chc nng thay i tnh trng s dng dch v MyTV
- Chc nng: thay i tnh trng s dng dch v MyTV ca khch hng- Thao tc: di chut n vng Chuyn i - Hy b >> Thay i trng thi s
dng dch v.
- Giao din: giao din thc hin nh sau.
Hnh 4.20. Giao din thay i trng thi s dng dch v
- Cc bc thc hin.
+Bc 1: Nhp tn thu bao (tn ti khon MyTV).
+Bc 2: Chn trng thi s dng mun chuyn i.
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-+Bc 3: L do chuyn i gi cc.
+Bc 4: Kch chn vo nt hon tt thao tc thc hin
+Bc 5: Thc hin tip chc nng ng b d liu.4.3.4. Chc nng thay i b gii m
- Chc nng: thay i b gii set top box cho khch hng.
- Thao tc: di chut n vng Chuyn i - Hy b >> Thay i b gii m.
- Giao din: giao din thc hin nh sau.
Hnh 4.21. Giao din thay i b gii m
- Cc bc thc hin.
+Bc 1: Nhp tn thu bao (tn ti khon MyTV).
+Bc 2: Chn ngy thay i b gii m.
+Bc 3: Nhp l do chuyn i b gii m.
+Bc 4: Kch chn vo nt hon tt thao tc thc hin.
+Bc 5: Thc hin tip chc nng ng b d liu
4.3.5. Thay i mt khu truy cp MyTV
- Chc nng: thay i ngy tnh cc cho khch hng.
- Thao tc: di chut n vng Chuyn i hy b>> Chn Thay i mt khu
MyTV.
- Giao din hin th:
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- Cc bc thc hin:
+ Bc 1: Nhp tn ti khon MyTV.
+ Bc 2: Nhp mt khu c.
+ Bc 3: Nhp mt khu mi.
+ Bc 4: Nhp xc nhn mt khu mi cho thu bao.
+ Bc 5: Kch chn vo nt Thay i hon tt vic hoc kch vo nt
lm.
4.4. Thng tin c nhn
4.4.1. Thay i mt khu
- Chc nng: thay i mt khu ng nhp h thng.
- Thao tc:chn vng Thng tin c nhn >> Thay i mt khu.
- Giao din: khi kch chn vo chc nng Thay i mt khu giao din s hin
th nh sau.
Hnh 3.22. Giao din thay i mt khu
Cc bc thc hin:
Bc 1: Nhp mt khu ng nhp c.
Bc 2: Nhp mt khu mi (mt khu mi bao gm k t vit hoa, vit
thng v ch s, khng cha cc k t c bit @,#,).
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-Bc 3: Nhp li mt khu mi.
Bc 4: Kch chn nt hon tt thao tc.
4.5. Chc nng qun tr, kim sotCc chc nng ny ch dnh cho qun tr vin, cc thao tc nh xem danh sch thnh
vin trong phm vi qun l, khai bo thm ti khon Giao dch vin mi, theo di
Lch s giao dch.
4.5.1. Xem danh sch thnh vin
- Chc nng: Xem danh sch cc thnh vin v thng tin ca cc thnh vin
trong phm vi qun l.
- Thao tc: chn vng Thng tin c nhn -> Danh sch thnh vin.
Hnh 3.23. Giao din hin th danh sch cc thnh vin
4.5.2. Khai bo thnh vin mi
- Chc nng: Khai bo mt ti khon giao dch vin mi.
- Thao tc: chn vng Thng tin c nhn -> ng k thnh vin mi.
- Giao din hin th:
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Hnh 3.24. Giao din thm mt giao dch vin mi
- Cc bc thc hin
+ Bc 1: Nhp tn ng nhp+ Bc 2: Nhp tn y v mt khu ng nhp h thng. (Ch mt khu
phi c c ch v s, di ti thiu 6 k t).
+ Bc 3: Chn chc v cho thnh vin mi
+ Bc 4: Nhp cc thng tin khc: email, s in thoi, a ch cho thnh
vin mi.
+ Bc 5: Chn Qun/Huyn/im giao dch
+ Bc 6: Chn ng k hon tt vic ng k giao dch vin mi.
4.5.3. Lch s giao dch
- Chc nng: Xem lch s giao dch ca cc thnh vin trong phm vi qun l.
- Thao tc: chn vng Thng tin c nhn -> Lch s giao dch.
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Hnh 3.25. Giao din xem thng tin giao dch ca cc thnh vin4.6. Thot h thng
an ton v m bo tnh nht qun thng tin, ngi s dng cn chn chc nng
ny khi kt thc phin s dng h thng.
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PH LC THUT NG V VIT TT
STT T vit tt Gii thch
1 CRM Customer Relationship Management
2 CTM Chng minh th
3 MyTV/IPTV Dch v truyn hnh trn mng bng rng ca
VNPT.
4 GTGT Gi tr gia tng
5 SMS Service Management System H thng
qun tr dch v tp trung IPTV
6 STB Set Top - Box
7 VTT Vin thng Tnh/TP
8 VASC Cng ty phn mm v truyn thng VASC
CH : Ln u tin s dng, cn ci t certificate s dng SSL. Nu
cc bn cha quen, vui lng xem hng dn bn di.
1. Vi trnh duyt Firefox, s c thng bo sau:
Chn Or you can add an exception, s xut hin hp thoi:
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--------Chn Add Exception, xut hin hp thoi. Nhn nt Get Certificate
nh hnh sau:
Chn Confirm Security Exception, chp nhn ci t.
2. Vi trnh duyt IE (Internet Explorer, khuyn ngh IE7 tr ln)
Chn Continue to this website (not recommended).
(Trng hp mun trnh duyt IE ln sau khng hi li na. Click vo
Certificate Error pha trn, bn phi nhp a ch web. Sau chn
View Certificates, ri Install Certificate, chn Next sau Place all
certificate in the following store ri chn mc Trusted root certification
Authorities; chn Finish v Yes chp thun ci t.)