![Page 1: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/1.jpg)
The Lecturers MIS Menu: Why Silver Service Is Off and
Drive Thru’s In
Stephen Tanner
Head of IT Services
![Page 2: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/2.jpg)
Scene Setting
• Experiences of FE (with some HE)
• Delivering ‘management’ information to lecturing staff
• Use of commercial systems with Web components
![Page 3: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/3.jpg)
Situation Pre 1998
• MIS as Dark Art
• Ownership & Trust?
• Mix of linked & disparate systems
• Only ‘timetabling’ for lecturers
![Page 4: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/4.jpg)
Drivers for Change
• Change in management, change in culture– Open attitude, open information– Corporate responsibility
• Not ‘real’ world– Tribal Systems
• Home grown exposures– Year 2000– Technology– Complexity– Individuals
![Page 5: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/5.jpg)
Strategy
• Single integrated information source
• CIS not MIS– Central management, local responsibility
• Openness and ownership – Information triggers action
• Accessibility through simplicity
Systems to deliver?
![Page 6: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/6.jpg)
Systems
• Integrate as far as possible
• Commercial partnership
• Best of breed for some– timetabling– HR
• All to have Web components– Views onto same database
![Page 7: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/7.jpg)
CURRICULUM
ENRENQS APPS
STUEXAM REGIS
ISR LINKS FEES
FD EBSCedar / FDeFinancials
FD OLIBLibraries
CCM FacilityTimetabling
MS Great Plains
PWA HR
The System Components
![Page 8: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/8.jpg)
CURRICULUM
ENRENQS APPS
STUEXAM REGIS
ISR LINKS FEES
FD EBSCedar / FDeFinancials
FD OLIBLibraries
CCM FacilityTimetabling
MS Great Plains
PWA HR
Information Flows
Studentdetails
Staff,Courses
Events
StaffPayments
![Page 9: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/9.jpg)
CURRICULUM
ENRENQS APPS
STUEXAM REGIS
ISR LINKS FEES
FD EBS
FD OLIBLibraries
CCM FacilityTimetabling
MS Great Plains
PWA HR
The Web Components
OLIBWebView
eManager
Web Timetables
Cedar / FDeFinancials
EBSAgent
![Page 10: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/10.jpg)
The Silver service
• Information done just the way I like it– Completely by someone else
or– 100% Home grown
![Page 11: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/11.jpg)
The Drive Thru
• Globally available
• DIY world
• Consistent menu
![Page 12: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/12.jpg)
The Intranet Menu
• Library catalogue search
• Timetables by Course, Location & Lecturer
• Staff management inc Sickness and Absence recording
![Page 13: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/13.jpg)
EBS Agent – What’s on the menu
• Student & course centric info
• On line reporting
• eRegisters
![Page 14: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/14.jpg)
Homepage
![Page 15: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/15.jpg)
Course List
![Page 16: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/16.jpg)
Student
![Page 17: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/17.jpg)
Student History
![Page 18: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/18.jpg)
On line Reporting
• Run live
• Knows personal tastes
• Scheduled Reports via Email
• Managed Reporting Engine
![Page 19: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/19.jpg)
Reports Menu
![Page 20: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/20.jpg)
Briefcase
![Page 21: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/21.jpg)
Snapshot
![Page 22: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/22.jpg)
eRegisters
• Marking & Submitting registers on location
• Via Web or Email attachment
• Classroom v ‘typing pool’ input
![Page 23: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/23.jpg)
Issued to me
![Page 24: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/24.jpg)
Mark
![Page 25: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/25.jpg)
Attendance pattern
![Page 26: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/26.jpg)
AutoIssues Status
![Page 27: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/27.jpg)
How did we sell it?
• Enrolment time
• Desktop reporting
• Attendance monitoring
31 May 2002
report: fdClssLst V1.0
Class list - with photos
ZC37341
GNVQ INTER LEIS & TOUR (LEISURE)
A01/02
1102639Alderson, Leejay 1097890Andrews, Justin 1094979Browning, Benjamin
1086771Burbridge, Stephen 1098679Burns, Ryan 1096190Collins, James
![Page 28: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/28.jpg)
Hot Peppers
• Empowers those who want it
• Questions those who don’t
• THE position is…..
• Ownership , manual admin • Nearly all UDI dbs gone
![Page 29: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/29.jpg)
Cold Turkeys….
• You don’t send me datasets anymore• Not exactly 100% uptake
– Still not working in ways lecturers do– Generation gap– Lecturers & Learning– Not all want DIY world– We still have phones– IT isn’t everything
![Page 30: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/30.jpg)
To keep the customer satisfied…..
• Get the core good first
• Processes are key
• Support, handhold & cajole
• Reliable I & T
• Drip, drip & drip
• Responsive listening
![Page 31: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/31.jpg)
Icing on the cake
• Automate more tasks– End of year reports– 3 missed classes letters / emails / SMS
messages?
• eProgressions
• Funding Reports
• Configurable screen fields
![Page 32: The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services](https://reader030.vdocuments.pub/reader030/viewer/2022032701/56649c9b5503460f94959198/html5/thumbnails/32.jpg)
Future Dishes
• VLE (FD Learning Environment 2.2)
• eStudent Records
• Lecturer centric
• Merging of VLE + Agent
• Web based MLE