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Trung tm VNIT H Cng nghthng tin - H Quc gia Tp.HCM
Bi tp ln mn: Cng ngh phn mm ti:
Gio vin hng dn: C: Vng Nh Qunh
Thy: Trn Ch Kin
Thnh vin: Trn Vn c
L Minh Thuyt HNguyn Tun Anh
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Li m uTrong thi i ngy nay, CNTT ang c pht
trin mnh m, nhanh chng v xm nhp vo nhiulnh vc khoa hc, k thut cng nh trong cuc sng.N tr thnh cng c c lc trong nhiu ngnh nghnh giao thng, qun s, y hc..... v c trong cng tcqun l ni chung v QL Nh hng ni ring.
Trc y khi my tnh cha c ng dng rngri, cc cng vic QL Nh hng u c lm th cng
nn rt mt thi gian v tn km v nhn lc, ti chnh.Vic s dng my tnh vo cng tc QL Nh hng
l mt yu cu cn thit nhm xa b nhng phngphp lc hu, li thi gy tn km v nhiu mt.
Qua qu trnh tm hiu cng tc QL Nh hng camt s nh hng khu vc Ba nh H Ni (nh hng
HaNoi Corner, nh hng Phong ), chng ti xydng ti QL Nh Hng vi mong mun gip chovic qun l c d dng, thun tin v trnh sai st.
Trnh lp trnh cn hn ch nn chc chn bilm khng trnh khi nhng thiu xt, rt mong cs gip v gp kin ca cc thy c v cc bn.
Xin chn thnh cm n!
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T chc b phnQun l Nh hng
G Nh hng
QL Nh hngGim st NHTr l QL NH
TT Bo v TT L tnTT Phcv bn
TT Bar TT Tp v
NV Bo v NV L tnPhc v
chnhNV Tp vNV Bar
Phc v
bn
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Chc nng, nhim v camt s b phn
Bo v:
Khi khch n, bo v nhn gi xe cho khch, gip khchly , giao v xe cho khch v mi khch vo.
Khi khch ra v, bo v nhn li v xe v giao tr xe li cho
khch, kim k y ti sn cho khch, cho khch.Ngoi ra, bo v c nhim v qun l trt t, bo qun ti
sn, qun l dng nh v xe, o ma, s theodi
Khi c s c sy ra nh mt mt ti sn ca nh hng
hoc ca khch, cn lp bin bn ngay v cng viqun l nh hng s l kp thi.
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L tn:
Khi khch bc vo nh hng, nhn vin l tn c nhim vm ca cho n v mi khch vo.
Nu khch t bn, nhn vin l tn c nhim v ch dn
khch vo bn v mi khch ngi.Nu l khch mi, nhn vin l tn c nhim v ch dn
khch vo bn cn trng, nu khch c yu cu th nhnvin l tn ty ng x l yu cu ca khch.
C th hng dn, gii thiu v nh hng cho khch ln
u tin vo nh hng.Khi khch ra v, nhn vin l tn m ca cho khch, cho
v cm n khch.
Chc nng, nhim v camt s b phn
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Nhn vin bn:Nhn vin bn c nhim v chun b sp xp bn gh,
setup.. sn sng phc v khch.Khi c khch, ra order gi mn cho khch.Giao order cho thu ngn, order n cho bp v order
ung cho bar.Khi bar hoc bp xut v sau khi check t tiu
chun, nhn vin bn bng b ra phc v khch.Khch c yu cu g thm nh gia v, mui, tiu nhn vin
bn s phc v cho khch.
Thu dn v v sinh bn gh khi khch n xong.Tip nhn yu cu thanh ton v nhn ha n t thu ngn
thanh ton cho khch.Cho khch khi khch ng dy ra v.
Chc nng, nhim v camt s b phn
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Bar:V sinh khu vc bar v chun b trc cc cn thit
sn sng lm .Khi nhn order, tin hnh kim tra thng tin v lm theo
phiu order.
hon thnh s c check ri mi xut, trng hp csai st th phi lm li.
Nu nh ht th phi nhanh chng bo co cho qun l xin li khch v mi khch chn mn khc.
Cui ngy kim tra cc phiu order, cp nht vo th kho v
bo co hng ngy.
Chc nng, nhim v camt s b phn
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Bp:
V sinh khu vc bp v chun b dng c, nguyn liu ch bin.
Khi nhn order, kim tra thng tin v tin hnh ch bin
theo phiu hoc lm theo cc n t hng trc.Nu nh ht mn, bo cho qun l bit xin li khch v
mi khch chn li mn khc.
s c check trc khi xut, nu sai st th phi lmli.
Cui ngy, kim tra nguyn vt liu, bo qun cn thn, vv sinh bp.
Chc nng, nhim v camt s b phn
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Thu ngn:
Nhn v lm th tc khi khch t bn.
Nhn order t nhn vin phc v bn
Tin hnh nhp thng tin vo my lu tr v tnh ton.
Tin hnh thanh ton v in ha n khi nhn c yu cuthanh ton
Tng hp tin, phn loi tin
Nu thiu hay sai st, cn phi b sung v sa li kp thi.
Chc nng, nhim v camt s b phn
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Kho: Nhp v bo qun nguyn liu, thit b phc v
kinh doanh nh hng v bo qun, khi cn dng th xut.
Chc nng, nhim v camt s b phn
ngh xut hng
Xem xt ph duyt
Chuyn ngh xuthng n kho
Kim tra hng trong kho
Lp phiu xut
Xut hng
Lu chng t
Tip nhn yu cumua hng
Xem xt ph duyt
nh gi la chnnh cung ng
Xem xt ph duyt
nh cung ng
Mua hng
Bn giao
Thanh ton
Nhp Xut
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K ton:
Lp v lu s sch k ton.
Lp cc biu mu ti chnh: bng d tr chi ph, phiu thuchi, mu k hoch ti chnh thng
Tnh lng v thanh ton lng.Qun l chi tiu ni b
Chc nng, nhim v camt s b phn
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Chc nng, nhim v camt s b phn
Chng tthanh ton
Kim tra i chiu
K duyt
Phiu chiPhiu thu
Thu tinChi tin
Lu h s
Chm cng
Kim traXc nhn
Tnh ton
Kim traK duyt
Phiu chi
Thanh ton lng
Lu h s
Lp phiu thu chi Thanh ton lng NV
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Qun l Nh hng:
Lp k hoch, n c hot ng ca nh hng.
Qun l, theo di nhn s ca nh hng
Qun l ti sn ca nh hng
Gii quyt cc cng vic pht sinh trong nh hng.Bao qut tng th nh hng
Chc nng, nhim v camt s b phn
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Quy trnh phc v khchkhi khch vo
MiKhch Bo v
Bi xe
L tn Bn
NV Order
Bar
Bp
Thu ngn
CheckNV Phucv bn
Order Gi
Giaoorder
Xut
Giao
Phcv
Yucu
Gixe
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Din gii
Khi khch vo nh hng, b phn bo v gi xe cho khchv mi khch vo.
L tn m ca n cho khch, ch dn khch vo bn.
Nhn vin order ra order cho khch, chuyn order cho thu
ngn, order n cho bp v order ung cho bar.Nhn vin bar v bp lm xong th xut cho b phn
check .
t tiu chun s c giao cho nhn vin bn mang raphc v khch.
khng t tiu chun s phi lm li.Nhn vin phc v khch theo yu cu ca khch.
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Quy trnh phc v khchkhi thanh ton
Cho khch
Bo v
Bi xe
L tn Khch NV phcv bn
Thu ngn
T rathanhton
Yu cuthanh ton
Gixe
Yu cuthanh ton
Han
thanhton
Khch v
NV phcv bnDn bnsau khikhch ra v
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Din gii
Khi khch trc tip ra quy thu ngn thanh ton, thu ngnthanh ton v giao ha n cho khch.
Khi khch yu cu thanh ton, nhn vin bn bo vi thungn, nhn ha n t thu ngn v ra thanh ton chokhc. Giao tin cho thu ngn v tr tin tha cho khch.
Khi khch ra v, l tn m ca cho v cm n khch.
Bo v ly xe cho khch, cho khch.
Ph bn dn bn v v sinh bn.
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Mu Order & BillLogo
ORDER
Bn s: Thi gian: S khch:Khch gi mn:1:2:3:4:5:
6:Nhn vin phc v:
LogoHo n dch v
Bill
Bn s: Thi gian: S khch:Khch gi mn:1:, s lng:.....Gi2:, s lng:.....Gi3:, s lng:.....Gi4:, s lng:.....Gi5:, s lng:.....Gi6:, s lng:.....Gi
Tng cng:% VAT:Thanh ton:Gim gi:Cn li:
Thu ngn:
Q t h h kh h
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Quy trnh phc v khchkhi khch t bn
Tip nhn thng tin
Xc nhn kh nng cung cp
Tr li khch hng
Chuyn thng tin n nhng ngi lin quan
Chun b hp ng
K hp ng / t mn
Thanh ton ln 1
Chun b p ng nhu cu ca khch
Thanh ton ln 2
L tn
L tn
L tn
L tn
Qly NH, G
Thu ngn
Thu ngn
Thu ngn
Qly NH, Bp
Thu ngn
Chuyn thng tin n nhng ngi lin quan
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Gim gi khuyn mi
VIP
L khch n ti nh hng 3 ln tr ln v vi mc tintheo quy nh ring ca tng nh hng. Hoc l khchVIP ca nh hng khch ca nh hng.
Khi thanh ton, khch VIP s c gim gi 10% (theo quynh ring ca tng nh hng)
Nhn vin nh hng
Nhn vin nh hng khi n ung ti nh hng s c gimgi 5 -> 10% theo quy nh ca nh hng.
Dp khuyn mi do nh hng thc hinThu ngn s thanh ton cho khch v gim gi khuyn mi
cho khch theo quy nh.
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Gii thiu chng trnhQUN L NH HNG
Qu trnh thc hin:
Kho st thc t v tp hp thng k ti liu lin quan thnhmt bn Word 177 trang.
Xc nh yu cu: Thc hin c cc chc nng:
- Qun l cc danh mc: Nhn vin, ca lm vic, khchhng, i l nh cung cp, thu chi, menu
- Qun l hot ng nh hng: xut nhp, thanh ton tincho khch, thanh ton lng cho nhn vin
Phn tch thit k cho chng trnh.
Ci t lp trnh: Ngn ng lp trnh VB.NET 2005Kim chng: Chy th v sa cha sai st.
Q t h l i
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Quy trnh lm vicQun l nh hng
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Mt s hnh nh chng trnh
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Mt s hnh nh chng trnh
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Mt s hnh nh chng trnh
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Mt s hnh nh chng trnh
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Mt s hnh nh chng trnh
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Mt s hnh nh chng trnh
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Mt s hnh nh chng trnh
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Mt s hnh nh chng trnh
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Mt s hnh nh chng trnh
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Xin chn thnh cm
n s quan tmtheo di ca c giov cc bn!