driving people passion kaisri nuengsigkapian chief encouraging officer kpmg phoomchai group august...
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Driving People PassionDriving People Passion
Kaisri NuengsigkapianKaisri NuengsigkapianChief Encouraging OfficerChief Encouraging OfficerKPMG Phoomchai GroupKPMG Phoomchai GroupAugust 30, 2010August 30, 2010
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กลุ่��มบริ�ษัท KPMG International
เคพี�เอ็�มจี� เป็�นบริ�ษั�ทท��ให้�บริ�การิด้�านวิ�ชาช�พีช��นน�าขอ็งโลก
เคพี�เอ็�มจี� ม�สำ�าน�กงานใน 140ป็ริะเทศท��วิโลก และม�พีน�กงานริวิมก�นมากกวิ&า 100,000 คน
เคพี�เอ็�มจี� ป็ริะเทศไทยม�พีน�กงาน 1100,คน
Americas
Europe,
Middle
East &
Africa
Asia Pacif
ic
KPMG InternationalKPMG International
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ด้�านการิตริวจสอบบญชี�
ด้�านการิตริวจสอบบญชี� ด้�านภาษั�ด้�านภาษั� ด้�านท��ปริ�กษัา
การิจด้การิแลุ่ะการิเงิ�น
ด้�านท��ปริ�กษัาการิจด้การิแลุ่ะการิเงิ�น
KPMG Phoomchai groupKPMG Phoomchai group
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Driving People PassionDriving People Passion
Professional FirmProfessional Firm
Board of ShareholdersBoard of Shareholders
CEOCEO
AuditAudit TaxTax AdvisoryAdvisory
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Driving People PassionDriving People Passion
CEOCEO
COOCOO
GeneralGeneral
AdminAdmin
ITIT HRHR KnowledgeKnowledge
MgtMgt
Finance &Finance &
AccountingAccounting PeoplePeople
PassionPassion
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Driving People PassionDriving People Passion
Create oneCreate one
AlignmentAlignment
Challenge of communicationChallenge of communication
Change the cultureChange the culture
The Right team – Recruit new monkeyThe Right team – Recruit new monkey
Putting customer relationshipPutting customer relationship
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Driving People PassionDriving People Passion
Consistency RepetitionConsistency Repetition
Passion & EnthusiasmPassion & Enthusiasm
Policies & PracticesPolicies & Practices
Alignment through compensationAlignment through compensation
Recruiting & HiringRecruiting & Hiring
Track & MeasureTrack & Measure
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Driving People PassionDriving People Passion
Continuing changesContinuing changes
Employee surveyEmployee survey
Client surveyClient survey
Predicting futurePredicting future
Creating momentum & keep it goingCreating momentum & keep it going
EmpowerEmpower
Listen to peopleListen to people
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Driving People PassionDriving People Passion
3 reasons people don’ t move3 reasons people don’ t move
They don’ t know what to doThey don’ t know what to do
They don’ t know how to doThey don’ t know how to do
They don’t know why they should doThey don’t know why they should do
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Wherever you are tomorrow and wherever you may be a few months from now, know this you are all special no matter what other people say.
You are all individually unique, wonderfully made by God. This is your identity. This is who you are.
And on this basis, go out with courage to fulfil your dreams and your aspirations.
Be true to yourself
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People PassionPeople Passion
People PassionOur passion for our people, the firm and ThailandPeople PassionOur passion for our people, the firm and Thailand
Our passion is our commitment to making Thailand a better place through the optimisation of individual talent working in teams
• Changing global economy
• Under development of talent
• Generational differences
• Lack of competitive challenge (internal & external)
• Cultural divide• Community needs• Globalisation of
KPMG
• Life/Work balance• Goals achieved• Strengths utilised• Happy people• Corporate Social
Responsibility• Exceptional
Professionals
Strategy 1Strategy 1
Release Release PotentialPotential
Strategy 2Strategy 2
Encouraging Encouraging EnvironmentEnvironment
Strategy 3Strategy 3
A Great Place A Great Place to Workto Work
People Passion TeamPeople Passion Team
ChallengesChallenges ResultsResults
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People PassionIt’s all about developing strengths, coaching, encouraging and supporting our people as a means of maximising satisfaction and engagement
ReleaseRelease PotentialPotential
Everyone has the Everyone has the opportunity to fulfil opportunity to achievetheir goals
A positive and friendly A positive and friendly workplace where people workplace where people are important, learning are important, learning is priority and effort is is priority and effort is valuedvalued
An organisation that cares An organisation that cares for people and encourages for people and encourages everyone to strive for everyone to strive for personal excellence personal excellence
EncouragingEncouragingEnvironment Environment
A Great PlaceA Great Placeto Workto Work
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People PassionOur ‘Release Potential’ projects & deliverablesPeople PassionOur ‘Release Potential’ projects & deliverables
StrategyStrategy ProjectProject DeliverablesDeliverables
ReleaseReleasePotentialPotential
Everyone has the opportunity to Everyone has the opportunity to achieve their goalsachieve their goals
Know your potentialKnow your potential
Motivating for performanceMotivating for performance
Build your careerBuild your career
• Utilise strengths – know yourself / know your team!
• Goal Setting based on strengths and competencies
• Roles & responsibilities
• Improve your Competencies!
• Know your client!
• Know your specialisation!
• Create your Network!
• Smart Goal
• Managing my performance workshop
• Revised Dialogue
• POMM
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People Passion Our ‘Encouraging Environment’ projects & deliverables
People Passion Our ‘Encouraging Environment’ projects & deliverables
StrategyStrategy ProjectProject DeliverablesDeliverables
Coaching modelCoaching model
Tools and resourcesTools and resources
Measures & KPI’sMeasures & KPI’s
Encouraging Encouraging EnvironmentEnvironment
An organisation that cares for An organisation that cares for people and encourages everyone people and encourages everyone to strive for personal excellenceto strive for personal excellence
• Coaching Framework
• Discovery Questioning
• GROW Model
• More Happy Helpers
• Happy Helper Networking
• More Coaching Workshops
• Coaching Goals
• Report ‘Critical Incident’
• More people on ASEAN GO program
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People Passion Our ‘A Great Place to Work’ projects & deliverables
People Passion Our ‘A Great Place to Work’ projects & deliverables
StrategyStrategy ProjectProject DeliverablesDeliverables
‘‘Dialogue’Dialogue’(Communication Program)(Communication Program)
Attractive Rewards & Attractive Rewards & BenefitsBenefits
Development OpportunitiesDevelopment Opportunities
A Great Place to A Great Place to WorkWork
A positive and friendly workplace where people are important,
learning is a priority and effort is valued
• ‘Stop – Start – Continue’
• Mom & Dad Open house
• Internal Communication via HHs
• Web board
• Encourage Life/Work Balance
• Creative & Participative Staff Programs
• Rewards & Benefits Benchmarking
• Upward Feedback
• Leadership Skills Program
• Milestone events
• ‘International Exposure’
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People Passion focus for 2010/11 People Passion focus for 2010/11
Everyone is a leaderEveryone is a leader Goals setting base onGoals setting base on
> Strategic goal> Strategic goal
> Leadership goal> Leadership goal
> Usual goal > Usual goal Continue utilising Strengths & PassionContinue utilising Strengths & Passion Upward feedback/ Critical incidentUpward feedback/ Critical incident Continue coaching and encouraging Continue coaching and encouraging
environmentenvironment
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Presenter’s contact detailsPresenter’s contact details
Kaisri NuengsigkapianKaisri Nuengsigkapian
KPMG Phoomchai GroupKPMG Phoomchai Group
+66 (2) 677-2989+66 (2) 677-2989
[email protected]@kpmg.co.th
www.kpmg.comwww.kpmg.com