education criteria12007
DESCRIPTION
Education Criteria12007TRANSCRIPT
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Introduction to TQA Criteria
Introduction to TQA
2007 EDUCATION CRITERIA
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Introduction to TQA Criteria
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Introduction to TQA Criteria
J
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Survival Prosper Domination
GainControl
Best practice
World class
ISO9000Procedures
Rules
O
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f
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Time
PDCA
Benchmarking
Self-assessment
TQA
The Performance Excellence Maturity Model
Build on
Recognition
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Introduction to TQA Criteria
Australian Business Excellence Award (ABEA) 1988
European Quality Award (EQA) 1989
Japan Quality Award (JQA) 1994
Singapore Quality Award (SQA) 1995
Thailand Quality Award 2002
Malcolm Baldrige National Quality Award (MBNQA) 1987
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Introduction to TQA Criteria
The TQA is to be widely recognized as the most prestigious quality award in Thailand with supports from all concerned public and private sectors.
(Thailand Quality Award)
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TQA
(Organizational Assessment) TQA
(Causal Factor)
(maturity)
( )
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1. 2. 3.
4.
5. 6. 7.
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7.
6.
5.
4.
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1.
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- , , ,
, ,
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- (Process) (Results)
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1-6 4
- (Approach - A)- (Deployment - D)- (Learning - L) - (Integration - I)
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(Approach)
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1. Define
Stakeholders 2. Repeat
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(Deployment)
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(Learning)
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(Integration)
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7.1 7.6
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44
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1. 1. 2. 2.
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1. (1) 6.1 (3)
1. (2)
1. (3)
2.1 (2) 5.1 5.1 (2) 5.1 (1) 5.2
1. (5)
1. (1)
1. (2)
1.2 7.6 (4)
1.2 (1) 1.2 (2)
3.13.1
7.1 7.2
6.16.1
1. (4)
7.5 ( 2 ) 1. (3)
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2.
3.2 (3)3.2 (3)
4.1(2)4.1(2)
2.1 (2)
2.
2.1 (1) 7.6 (1)
2.
1.1 (3) 1.2 (2) 3.1 (3, 4)
3.2 (4) 3.2 (4) 4.1 (3) 4.2 (4) 5.1 (3) 5.2 (1) 6.2
3.1(1,2)3.1(1,2)
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1
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1.1 1.2
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Flatten the structure Provide a forum to achieve the mission and
goals of the University Set directions and make recommendations to
Chancellor Maintain communication with /
among all units of the University
UW-Stout: LeadershipChancellors Advisory Council created to:
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: (1.1) Boeing
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Saint Lukes: Leadership
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2.1 2.2
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(2.1)Medrad
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3.1
3.2
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3
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UW-Stout: Customer & Market Focus
Employers
Feeder Schools
UW SystemBoard of Regents
MenomonieCommunity
Business andIndustry Partners
Alumni
External Stakeholders
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UW-Stout: Customer & Market Focus
Market Research
Focus groups
Advisory councils
Prospective student evaluations
Guidance counselor feedback
Parent feedback
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(3.2)
CPF
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4.1
4.2
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Best practices
4
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UW-Stout: Measurement, Analysis, & Knowledge Management
Review of Data and Decision Points Individual departments / colleges
Senior leadership teams Chancellors Advisory Council (CAC) Provosts Council Administrative & Student Life
Services Council
Governance groups Stout Student Association Faculty Senate Senate of the Academic Staff
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Pearl RiverSchool District
Collecting and Prioritizing Data
NYS Learning Standards
NYS and NationalAssessment
Data
Faculty and StaffPerformance Data
Audit Results
Baldrige/Quality Feedback
TechnologyStudent Performance
DataEnvironmental
Scanning
Demographic/Enrollment Trends
Student/Stakeholder Surveys
Pearl River: Measurement, Analysis, & Knowledge Management
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Core competencies
5
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5.1
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5.2
core competency
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BHI: Human Resource Focus
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Pearl River: Human Resource Focus
NYS Professional Development Requirements
Professional DevelopmentPerformance Review Plan
Evaluation Cycle-
Professional Development Plan
Planning Conference
A
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Approach
Develop Goals
Data Analysis
Observation/ProjectSummary Evaluation
I
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Implem
entation
Professional Development Opportunities
Core Courses
Consultants
BOCES Workshops
Conferences
Teachers Center
ResultsStudent Performance Data
R
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Results
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6
6.1 6.2
Core Com-petencies
Core Com-petencies
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7 7.3
7.1
7.2
7.5
7.4
7.6
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On - Time Delivery Performance
707580859095
100
1998 1999 2000 2001 2002Year
O
n
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T
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D
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(
%
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world class levelfrom another industry with similar activity
2002IndustryAverage
Product Line A
OverallCompanyBest Competitor
Product Line B
Product Line C
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- - -
- ,
- ,(,, , )
- KPI
- (,)
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Customer
Internal Process
Learning & Growth
Financial
BSC
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TQA TQA
(Self-Assessment)
(Self-Assessment)
1 2
34
7.
6.
5.
4.
3.
1.
2.
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1-6
(1) 0-5% (2) 10-25% (3) 30-45% (4) 50-65% (5) 70-85% (6) 90-100%
A
D
L
I
OL
+ OL
+ OL
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( )
I
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L
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Output ()Input ()
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1-6
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1
(1) 0-5% (2) 10-25% (3) 30-45% (4) 50-65% (5) 70-85% (6) 90-100%
A
D
L
I
OL
+ OL
+ OL
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(1) 0-5% (2) 10-25% (3) 30-45% (4) 50-65% (5) 70-85% (6) 90-100%
Le
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> 550
3 Site Visit Assessment
1 Independent Review 2 Consensus Review
> 350
> 650
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(Thailand Quality Award - TQA)
2545
(Thailand Quality Class - TQC) () () ()
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Introduction to TQA Criteria
(Thailand Quality Class - TQC) () ()
(Thailand Quality Award - TQA)
2546
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Introduction to TQA Criteria
(Thailand Quality Class - TQC) () .. () () () . ()
(Thailand Quality Award - TQA)
2547
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Introduction to TQA Criteria58
The Journey Continues
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Introduction to TQA [email protected]