香港電視網絡有限公司 - ir.hktv.com.hkexperience, entertainment, multimedia production and...
TRANSCRIPT
September 2017
(SEHK stock code: 1137)
HONG KONG TELEVISION NETWORK LIMITED
香港電視網絡有限公司
Disclaimer This presentation and subsequent discussions may contain forward-looking statements and information that involve
risks, uncertainties and assumptions. Forward-looking statements are all statements that concern plans, objectives,
goals, strategies, future events or performance and underlying assumptions and other statements that are other than
statements of historical fact, including, but not limited to, those that are identified by the use of words such as
"anticipates,'' "believes,'' "estimates,'' "expects,'' "intends,'' "plans,'' "predicts,'' "projects'‘, “target” and similar expressions.
The information included is solely for the use in this presentation and certain information has not been independently
verified. No representations or warranties, expressed or implied, are made as to, and no reliance should be placed on,
the fairness, accuracy, completeness or correctness of the information or opinions presented or contained in this
presentation. The performance and the results of operations of the Group contained within this presentation are
historical in nature, and past performance is no guarantee of the future results of the Group. Any forward-looking
statements and opinions contained within this presentation are based on current plans, estimates and projections, and
therefore involve risks and uncertainties. Actual results may differ materially from expectations discussed in such
forward-looking statements and opinions.
Certain information in this presentation is extracted from Google Analytics and rounded to the nearest thousand. The
computation method and basis of which have not been verified. The data could be overlapping (a) between TV
Programme Platform and Online Shopping Platform if the same user is watching our TV programmes and browsing the
online shopping mall at the same time; (b) between different type of devices among TV Programme Platform and among
Online Shopping Platform if the same user using more than one devices for watching TV programmes and/or browsing
our Online Shopping Platform at the same time; (c) or the same user using HKTVmall app to browse the HKTVmall web-
page. The information for the same period can be changed at different point of time when capturing the data as Google
Analytics performs the analysis on sampling basis. According to Google Analytics, the definition of “User” is “Users that
have had at least one session within the selected date range, which includes both new and returning users.” The above
data are unaudited and are not indicative of the Company’s business performance, financial condition or growth
prospect. Readers should not place reliance on these data.
For figures generated from internal systems and relevant platforms, which were rounded up to nearest integral
percentage or thousand, are unaudited and for reference only.
We are not required to correct or update any such statement or information to either reflect events or circumstances that
occur after the date the statement or information is made or to account for unanticipated events or otherwise.
About HKTV – 25 Years Proven Track Record to Turn Impossible to Reality
1992
• Co-founded by cousins Ricky & Paul with 10 Talents and start-up capital of less than US$300,000
• 1st company to shatter the international Direct Dial (IDD) monopoly in Hong Kong
• Listed in Hong Kong Stock Exchange Main Board (stock code: 1137)
2012
• Over 3,000 Talents located in Hong Kong and Guangzhou with annual revenue over HK$1.5billion
• Hong Kong’s largest alternative and fastest growing residential broadband service provider up to 1 Gbps
• Disposed the entire Telecommunications Business to CVC in April 2012, and focused on Multimedia Business
2015
• Formally launched our 24-hour Online Shopping Mall - HKTVmall - in February 2015, providing one-stop-shop services to consumers and merchants, including an online multimedia marketplace, delivery service, customer experience, entertainment, multimedia production and marketing, big data analysis and machine learning
• Stepping into the first phase – serving the people by tapping into the HK$440 billion retail market in Hong Kong (source: Report on Monthly Survey of Retail Sales published in July 2017 by the Census and Statistics Department of Hong Kong Special Administrative Region).
2017….
• Acquired Groupon HK operation in March 2017 to accelerate our expansion in the servicing segment and rebranded into HoKoBuy in June. Together with HKTVmall, we have a secure foothold in the e-commerce marketplace and make us becoming an unbeatable online shopping platform in Hong Kong
• On HKTVmall + HoKoBuy :
• Carrying more than 182,000 product items and on combined basis, partnering with more than 2,700 merchants and suppliers;
• Expanded efulfillment centre from 15,000 sq. ft. to about 210,000 sq. ft, including frozen and chilled facilities.
• Average daily order number grew from ~ 1,300 in January 2016 to 6,200 in August 2017, about 370% increment in less than 2 years’ time, with average order value of about HK$500 per order. (source: Internal systems and relevant platforms)
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Background
Started from Management Trainee in 2003 and progressed to Managing Director for our shopping and eCommerce business in 2017
Responsible for the Group’s overall sales and merchant relations management
Holds Bachelor of Social Science degree from CUHK and MBA from HKUST
Co-founder
Responsible for the Group’s overall strategic planning, and day-to-day management
Leads the Group’s technical development in telecommunications, media and eCommerce industries
Holds a Diploma of Advanced Programming and System Concepts Design from Herzing Institute, Canada
Co-founder
Responsible for the Group’s overall strategic planning and management of the Group
Highly reputable in the telecommunications, media and eCommerce industries in particular on sales and marketing jurisdiction
Holds Bachelor of Science degree and EMBA from CUHK
Started with the Group since 2003 and progressed to CFO in 2012
Responsible for the Group’s overall financial, administration and talent management
Fellow members in HKICPA and ACCA
Holds Bachelor of Commerce degree from the University of Queensland and MBA from HKUST
Started from Management Trainee in 2004 and progressed to COO in 2017
Responsible for the Group’s logistics, e-fulfillment and business intelligence functions
Holds Bachelor of Actuarial Science degree from HKU
Senior Management Team
25-year history embraces reverse thinking with “Pioneer” DNA
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25-year Reputable History with High Brand Presence in Hong Kong
“David vs Goliath” - Crushed the IDD monopoly market in Hong Kong by introducing “call back” technology back in 1992, with an initial capital of US$300,000
“Invested” 7-year to build a fiber optical network before turning EBITDA positive Became the largest alternative player capable of providing up to 1Gbps Internet service in Hong Kong Became a global showcase for being the largest triple-play telecom network on Metro Ethernet technology
Sold to CVC Capital Partners for US$645mn in May 2012
• We are building the third Legend on !
• On 2 Feb 2015, we formally launched , an online shopping mall including a OTT platform offering real time and VOD drama and infotainment programs
• On 3 March 2017, we completed the acquisition of Groupon HK business and rebranded into on 28 June 2017
• Why “ ” business? – because there is no precedent in Hong Kong!
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Now – Ridding on High Brand Presence
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CONVENIENCE in one single
order
High CREDITABILITY
PRODUCT VARIETY >182,000
product items
COMPETITIVE PRICING at
LOWER RUNNING
COSTS
Our Positioning – A “Branded-Product” Online Shopping Mall in the Region
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• Product offering is limited by store space • Limited hours of operation (10-12 hours/day)
Relatively Low Running Costs
• No boundaries on product varieties • Opens 7 x 24 • Delivery cost efficiency improves
when number of orders increase in the neighborhood area
HK$ HK$
Estimated Daily revenue per shop1 20,000 Estimated daily revenue per Truck (45
orders each with order value @ HK$600)27,000
Estimated Major Daily Running Costs: -
1 Operating lease rental1 3,180 Truck operating costs (estimated at
HK$9,000 per month) 296
2 Staff costs for store operation (assume 3 staff
per store, each at HK$18,000 all-in-salary per
month)
1,776
Staff costs for delivery (assume 1 driver
and 1 courier, each at HK$20,000 all-in-
salary per month)
1,316
3 Depreciation on store renovation and
equipment (assume HK$770,000 CAPEX with
depreciation life of 3 - 5 years)
641 Truck depreciation (Estimated CAPEX at
HK$380,000 with 4 years depreciation life) 260
14,403 25,128
Remarks:
2. Estimates based on internal systems and relevant platforms
Brick and Mortar Store Online Store2
1. Estimates based on information extracted from 2017 annual report of CEC International Holdings Ltd (stock code: 759) and International Housewares
Retail Co Ltd (stock code: 1373)
Estimated profit before considering costs of
inventory/sales and other minor operating costs,
such as product damage, utilities, etc
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Remarks: 1. The sites in the top sites lists are ordered by their 1 month Alexa traffic rank. 2. The 1 month rank is calculated using a combination of average daily visitors and page views over the past month. The site with the highest combination of visitors and page views is ranked #1. The site’s metrics are estimated and based on traffic patterns across the web as a whole and using data normalization to correct for any biases.
Top Sites in Hong Kong - as at 19 September 2017
Ranking in Hong Kong Sites
1 www.google.com.hk
2 www.youtube.com
3 www.google.com
4 www.facebook.com
5 www.yahoo.com
9 www.taobao.com
16 www.price.com.hk
18 www.tmall.com
25 www.amazon.com
90 www.JD.com
110 www.hktvmall.com.hk 356 Zalora.com.hk
360 www.hokobuy.com814 www.fortress.com.hk
930 www.broadway.com.hk
884 www.ztore.com
944 www.parknshop.com
1196 www.sasa.com
1330 www.fingershopping.com
1398 www.watsons.com.hk
1622 www.wellcome.com.hk
Source: https://www.alexa.com/topsites/countries;2/HK
Why Merchant Partners joining HKTVmall and HoKoBuy?
• Wide range of grocery products brings frequency of orderings and increases the landing rate to merchant partners’ store pages – for 90 days ended 31 August 2017, HKTVmall has about 51.8% customers have repeated purchases >/= 2 orders during the period (source: Internal systems and
relevant platforms)
• Multiple stores purchases – in August 2017, average 2.0 stores/order at HKTVmall (source: Internal systems and platforms)
• Average daily traffic to HKTVmall and HoKoBuy in August 2017 was 132,000 and 60,000 respectively (source: Google Analytics)
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Growing Traffic, increasing stickiness!
We serve every aspect in life of our customers !
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• www.hktvmall.com • http://www.hokobuy.com • HKTV mall App • HoKoBuy App
Access to Our Platforms
Supermarket Beauty &
Health Fashion Household
Mother & Baby Outdoor & Sports Hot Deals Pets
Digital & Electronics
Music, Video & Books
On Combined basis: > 182,000 product items From own FMCG inventory to Merchant offered varieties
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Toys, Games & Stationery
No of Product Items
22,000 35,000 27,000 13,000 29,000
4,000 6,000 7,000 21,000 7,000 11,000
As at 15 September 2017
Source: Internal systems and relevant platforms
HKTVmall and HoKoBuy - A One-Stop Shopping Experience with Wide Spectrum of Products
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Our Partners… HKTVmall and HoKoBuy have more than 2,700 stores on combined basis
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• Over 22,000 product items to fulfill day-to-day food and grocery needs • An effective way to maintain recurring orders and to bring consistent
upward traffic to merchant partners
Supermarket Products for Frequency of Orderings
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Supermarket
38%
Others
26%
Digital and Electronics
14%
Hot Deals
24%
As a % of August 2017 Total Gross Merchandise Value (“GMV”) which represents the total gross sales dollar value for merchandise sold through a particular marketplace over a certain timeframe, before deduction of any discounts offered by the marketplace, rebate used and returns of merchandise sold.
Beauty & Health
Household
Digital and Electronics
Source: Internal systems and relevant platforms
From Grocery Shopping to High Value Multiple Purchases…..
We deliver a delightful shopping experience, and that’s how we
keep recurring business and business referrals!
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• Delivered almost half A MILLION loyal, high spending & digital new
generation customers to merchants
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224,000 266,000 High synergy
and collaboration
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The above figures represent number of unique customers for 12-month ended 31 August 2017 Source: Internal systems and relevant platforms
HKTVmall Groupon HK/ HoKoBuy
An Unbeatable Platform, as at 15 September 2017 (unless specified)
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4,150,000 registered email subscriptions (source: 1)
3,374,000 app download (source: 1)
880,000 Facebook likes (source: 1)
Source: 1. Internal systems and relevant platforms 2. Google Analytics
2,834,000 combined unique Users in August 2017 (source: 2)
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• On 3 March 2017, HKTV completed the acquisition of acquired Groupon HK business and rebranded into HoKoBuy on 28 June 2017
• From 4 March 2017, Average Daily Order Number and Average Order Value are the combined results from HKTVmall and HoKoBuy; while before 4 March 2017, it represented HKTVmall performance
• Transactions on HoKoBuy are on “deal” basis while HKTVmall are on “shopping cart” basis Source: Internal systems and relevant platforms
What we achieved since January 2016……..
• ~ 300 Professional warehouse and logistic talents
• ~ 120 + Car Fleet including 3-tempature Cool Trucks in operation
• The first “touch” point to our customers
- Better control the last mile delivery
- Stringent requirement on outlook & appearance
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Our Logistic Team – we deliver Service, not only Product
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More than 300 professionals
• Fleet of 120 + trucks in operation;
• Expansion plan to increase to 150 – 200 in 2018
E-Commerce Fulfillment Center
Tseung Kwan O new headquarters with about 55,000
sq. ft. eFulfillment Center Tsing Yi eFullfillment
Center 144,000 Sq Ft
Food Factory at Kwai Chung (frozen/chilled)
12,500 Sq Ft
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eCommerce Platform
Multimedia Production
e.g. Photo and video production for product
promotion
Order processing system
Independent Payment Gateway
eFulfillment Centre
e.g. warehousing, pick/pack functions
3-Tempature Controlled Trucks
operated by self-run Logistics Team
Customer Services
- CRM
- Machine Learning
- Big Data Analysis
One-Stop Integrated Platform
Major Plans in 2017 and forward…
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• The Familiar Online to Offline Model
Drives offline sales through online promotions, advertisings &
notifications, thus transforming online users into offline customers
Online Advertising
Offline Sales
Traditional O2O Model
Awareness & Engagement
Showroom Sales Service Point
Customer Education
Handle Order
enquiries
Order Pick-up Point
Build Trust & Relationship
Arouse Public Attention
Display and show product diversity
Sales Centre
Our O2O Model – a new way of retailing
Example: South Horizons Store
3 months from opening of South Horizons store:
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• This offline-online interactivity is a new way of retailing, adding value to our customers via a 400-500 sq. ft. store compared to a 20,000 sq. ft. retail store
• Focuses on converting Visitors to
Shoppers - “We sell whatever you can imagine”
• An effective marketing channel for
offline-to-online sales conversion!
• Order pick up point to cater for different customers’ delivery preference
Source: Internal systems and relevant platforms
Our O2O Model
• Number of orders and customers from surrounding residential areas soared by 5 times!
• Revenue from products sales increased by 4 times
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20 Oct 2016: Wharf Road, North Point 25 Jan 2017: South Horizons, Ap Lei Chau 20 Aug 2017: Robinson Road , Central 29 Aug 2017: Riviera Garden, Tsuen Wan 5 Sept 2017: Sham Tseng 10 Sept 2017: Mei Foo Sun Chuen 14 Sept 2017: Eldo Court, Tuen Mun
Robinson Road, Central
HoKoBuy Concept Store
North Point
South Horizons
Our O2O Model
Together with HoKoBuy Concept Store at Causeway Bay,
a total of 8 stores!
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Our O2O Model More are under the pipeline ……… • Chi Lok Fa Yuen, Tuen Mun • Plaza Ascot, Fo Tan • Fortune City One Plus, Shatin • Laguna Plaza, Kwun Tong • Tsz Wan Shan Shopping Centre • Paradise Mall, Chai Wan • Island Resort, Chai Wan
~Expansion to 20-30 Stores by 2017
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• Hong Kong’s largest robotic warehousing system, introduced from Germany
• Fully automated system for storage, on-site transportation, pick and pack to enhance logistics efficiency
• To turn the current loss-making “highly manual fulfilment process” into a profitable “highly automated process” for a stable operating environment and substantially less reliance on human resources
• CAPEX plan to install at Tsing Yi and Tseung Kwan O eFulfillment Centre, first phase to be launched in last quarter of 2017
CAPEX Plan on Efficiency – Robotic Picking and Conveying System
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Data – We are building the “Future of Retail” – in the past 31 months, we collected a total of 2.5 million users’ behavior in HKTVmall and HoKoBuy (source: Internal systems and relevant platforms), all these represent our digital capabilities Tools – With the gradual deployment of different predictive and analytical tools, we are bringing them into reality:
• Increasing precision in predicting Consumer Need so as to build trust and stickiness, create demand and be able to capture the time of need
• Assist suppliers, brand owners, distributors and retailers for more accurate product recommendations and target marketing, and to increase cost effectiveness in placing digital advertisements
Future Count on Machine Learning, Predictive Intelligence and Data Analytics
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Capabilities – We are ready to assist our partners to groom their businesses!
• According to the table extracted below from a recent whitepaper – “Smarter Digital
City” jointly published by Google and Nielsen, to benefit from the digital transformation, retail corporates need digital solution partners
• We have most of the capabilities in providing these solutions by ridding on • Growing database on customer behavior • Investment in future “Machine Learning”
technologies • Solid experience in multimedia creative
and production; and • Established eCommerce online platforms
Future Count on Machine Learning, Predictive Intelligence and Data Analytics
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1. “Hong Kong is too convenient to shop” is a fallacy or an misunderstanding!
• Real “convenience” kick-in by a mobile 24-hour shopping mall – consumers can research and make purchases anytime, anywhere
• Benefit from lower online running cost, door-to-door delivery service at your selected date and timeslot….
• Wide spectrum of product varieties - > 182,000 product items at your choice! This is not only a supermarket, but a SHOPPING MALL like Times Square, Festival Walk at your door…..
• Online shopping is complementary, not replacing Brick and Mortar stores; same as Digital media vs Traditional media – we are here to offer choices and varieties to suit different people’s needs at different time
To Conclude…..
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2. Expanding “Digital” crowds • Though Hong Kong has 81% of its population connected to
Internet, it is still behind its peers in the region – Singapore, South Korea, Japan in terms of digital transformation (source: The Economist: http://connectedfuture.economist.com/article/connecting-capabilities/)
• This essentially represents a growing opportunity for
eCommerce business development, in particular, the Young lifestyle generation is growing up while the Middle age and Seniors are keen to catch up the world trend on digital city. It is just a matter if you can capture the “time of need”.
To Conclude…..
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3. To catch up the world trend to becoming a digital city, Hong Kong
consumers, retailers, distributors and brand owners need a Hong Kong based “driver” which is creditable and scalable, embrace new technology, have the guts to adopt, and are committed to invest and develop the “forward looking technologies” – There are HKTVmall and HoKoBuy!
4. Hong Kong is a HK$440 billion retail market, before considering the potential in nearby region. By having an increasingly digitalized addressable market embracing innovation, online shopping is an inevitable business model to capture this digital transformation.
To Conclude…..
www.hktvmall.com http://www.hokobuy.com
Appendices
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• VIP Programme enjoy at HK$250 for free delivery service and benefit from VIP price
• Advertising panels along the MTR stations
• On-street promoters “Jetsoer” in specific areas to push for HKTV mall App download and initiate the first purchase
• Weekly regular promotions such as $10/$20/$30 flashsale Tuesday
Continuous Customer Acquisition & Repeated Purchases
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• A boost up campaign for brand building and brand awareness purpose, covering more than 3,000 advertising panels along the 119 tracks of 50 MTR
• Our aim is to strengthen the association between Shopping and HKTVmall in people’s mind
Unprecedented Advertising Campaign along MTR Stations (Aug – Sep 2015)
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• The third large scale brand awareness campaign on selected advertising panels along the MTR stations … We woke people up at 6am and 1pm everyday during the campaign period to “fight” for the $99 super value for money set!
• Our aim is to maximize the exposure of the newly launched frozen products for the new target customer acquisition, as well as a new year reward to our existing customers!
$99 Crazy Meat Sets Campaign to welcome 2016 (Jan 2016)
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Event Marketing