삼성에버랜드 50年 通史 year...

115
03 제1장 삶의 질 향상을 위한 혁신의 첫발(1963~1973) 제1절 국토개발을 위한 초석, 중앙개발의 출범 제2절 골프의 명가, 안양칸트리크럽 개장 제3절 종합부동산개발회사로의 전환 모색 제4절 땅을 풍요롭게, 국토개발 의지의 발현 제2장 국토개발의 새 장을 열다(1974~1987) 제1절 국토개발의 시범장 용인자연농원 제2절 국내 최초 가족동산 용인자연농원 개장 제3절 국내 빌딩관리사업 선도 제4절 이어지는 국토개발 의지와 신규사업 개시 제3장 제2창업과 혁신, 국민생활을 풍요롭게(1988~1996) 제1절 대한민국 서비스산업의 개척 제2절 빌딩관리의 선진화와 고객의 공간 창조 제3절 국민건강 증진을 위한 푸드서비스 본격화 제4절 국내 레저산업의 새 지평 개막 제4장 삼성에버랜드로 새출발, 종합서비스기업으로 (1997~2002) 제1절 21세기 초일류 종합서비스기업, 삼성에버랜드 제2절 고객의 자산가치 제고 제3절 선진 운영시스템 구축에 의한 푸드서비스 확대 제4절 세계적인 테마파크로 성장한 에버랜드 제5장 고객 생활과 비즈니스의 새로운 가치 창조(2003~2009) 제1절 생활에너지기업으로의 도약 제2절 E&A사업의 시너지 창출 제3절 새롭고 즐거운 식음문화 창출 제4절 세계와 소통하는 글로벌 엔터테인먼트 제6장 Life Infra Inventor, 삼성에버랜드(2010~2013) 제1절 고객 성공을 위한 VISION 2020 선포 제2절 Value Chain 확대를 통해 고부가가치 산업으로 제3절 토털 식음서비스 사업으로 도약 제4절 한국을 대표하는 World Class Resort 50- Year Story 삼성에버랜드 50年 通史

Upload: others

Post on 12-Feb-2020

1 views

Category:

Documents


0 download

TRANSCRIPT

1 ,
2 ,
3
1
3
1
4 ,
2
4
5 (2003~2009)
1
6 Life Infra Inventor, (2010~2013)
1 VISION 2020
2 Value Chain
3
4 World Class Resort
50-Year Story 50
04 05
1 ,
1963 . 1965
, 1966
1967 .
1951 1 1953 , 1954
1962 5 ,
. 1958 1963
. 1963 , TV,
.
‘’ , ,
.
,
.

. 1963 12 23 ‘()’ ,
, .

“ ,
. () 10m 2 .
(Sheet Pile) 342 , ,
. 9 .
, .
.” .
.
‘’ .
.
1147m²(346.9) 1 50
1964 4 2 . 2, 10, 2
.
1964 4 27 .
1965 9 22
, 1966 1 31 .
,
.
1965 ,

.
.
, , ,
1966 5 4 ‘()’ .
, ,
, .

. 53% 80%
1966 8 30 ‘()’ .
1967 3 ( ,
) .
.

1967 3 31 .
06 07
6 20 , 6 30
. , , ,
4 .
2 ,
1968 ( )
.
.
1960 .
1960 2 .
,
. , ,
, , 1
. .
6 1966 9
. 1967 3, 12
, . A -, B
,
. 1967 7 .
‘ ,

. “ .
. . .
70 . 2~3
, .
. ” .
’ 1967 8 1 . 1673m²(506) 2
, 1968 4 20 .
1967 8 ‘’ , 25
.
1968 6 16 ( ) . 86
6116m²(26 2000), 18, 6854(6267m) . ‘
, ’

. , ,
() .
3
, , .
.
1967 3000 .
43% .
.
1969 11
A,B , 109 .

. 1971 8 24
‘ 14, 630 ’ ‘ ’ 1972 . ‘1 1’
194 164, 126 116 .
1972 . , ,
, 1 .
.
08 09
1
.
,
. 1970 4 C 1 2
15 5372m²(4 7000 ) , 1 8 1316m²(2
4598), 267 . 3
, 207 .
,
.
.
.
1971 8 52
3 190 . 1971~1972 , 73
. 1971
() .
.
, , , , .
1965 , 1966 1968 ,
, , , 1969
, 1970 , 1971 ()
.
.
4 ,
‘ ’
. 1972 ,
.

. “

.
.

.

1970 . , ,
, 4
. ‘ ’
.
, , , , 1970 2
. 100~450m, 20~30

1974 , 1975 , 1976
1975 12 1 , .
. , ,
, , 5 1 .
1985 , 1991
. 6 1 4 61 5 3 2 16 16 ,
.
10 11
.
1972 2 4 ,
2 .

.
.
“ ‘ ’
2, 3

.
1973 , 1972
4 4 1975 4 178
. 1973 5
.
1
‘ ’. , , ,
, , .
1974 7 15 ‘’ .
, .
.
‘ ’ .
‘ ’
.
.
, .
.
10
.
5 46
. , , ,
.
, , ,
, , .
1200
.
, .
1975 29 1976 10
5 ,
.
.

“ . ,
.”
1980 7
. .
1976 4 17, “ 48 ”
.
.
12 13
1973 614 1979 5 3 2000
. 1976~1979
10 600 . 3 ‘
’ , .
2
1976 ( ) .
, 1985
, .
‘10 ’
. 66 1157m²(20 ) ,
.
23 1405m²(7 ) 1973 (Flower
Center), (Rose Garden), (Sunken Garden) 1975 .

.
,
. 1974 1976 , 16 5289m²(5 )
, , , ,
.
.
, 1975
7 . , , , ,
, , , 9 ,
.
1976 4 17 ‘’ . 4 18
, 2 5000
. 1 818
, ,
.
.
1976 88 , 1977 146 , 1978 151
. 1981
. 3 1985
.
1985 6
‘’ ‘’ .
.
1982
.
1986 10 1987
66 1157m²(20 ) 99 1736m²(30 ) .
( )
,
.
. . 2 1
. 100 ,
10 .
. .
.
. .
.
14 15
. 1985
1986 200 . 1987 240
.
1976 ‘ 5 ’ 1982
.
1985 1987 ‘’
. QC(, Quality Control)

. 1985 7 ,
1986 1
.
3
‘ ’ 1970 ,
. 1977 , 1981
.
1966
. 1969 ‘ ’
. ‘ ’
, .
1971 1976 4
. 1977 7
1 ( ) . 1977 2
6
.
1970 ,
, 1972
. 1978
1981 10, 18 1818m²(5
5000 ) . 1981 ‘1984 638m²(193) ’
(), ,
3 . ‘’
1983 .
1984 10 ,
. ‘BAS(, Building Automation System)’
BAS .
1985 22, 44 9587m²(13 6000 ) .
1986
. , 1987
.
1981 .

.
, 1977 ,
1980

. 59
919 . 1980 2
6 22 ( ) . 7 3
() , 1981 1 23 () .
() .
16 17
4
,
.
.
, 1974 ‘ ’
. ,

.
1974 1
2700 . ‘ ’
1975 2 18 ‘ ’
. ,
.
1 1975 4
.
. 1977 7 , 1978 318%
.
, 1981 9
.
1985 1985 4
. ‘86 ‘88
, , ,
.
1982 6 ,
.
,
. 1986 1 9
. 1987 2,
.
()
1979, .
, , () . 1980
9 30 , .
1.



2.




1
2 1 3 ,
. 1994
.
1987 11 19 .

.
1987 12 1 2
1988 3 22 50 ‘ 2’ . 21
, ,
.
1993 ‘, ’ ‘ ’

.
1
1994 11 25 , , 9
1 .
.
1 .
. ‘ ’
, , 3 .
.
, 2003 (Hand-Rolling)
. , ()
.
2 .
, .
, , , 4
1989,
1990, 1992 . 1989 3 2
.
, , .

1994
. , , , , , ,
.
1994 6 1 ,
.
,
,
.
, , (Serving)
.

, . ‘’

.
1992 6 .
7500
2 ,
.
20 21
, ,
. ,
,
.
1996 10 1 ‘’ ,

.
. 1997
9 .
2
, 1996
ISO 9002 . 2
, .
, , , , BAS(
, Building Automation System) 1988 12
. BAS
, .
‘ ’, ()
1996 () ‘ ’ . 1995 11 10
() ‘ ’
. 1993
. ,
.
‘ ’ , 1 1 ,
, .
,
BAS HVAC() .
, , , ,
5 .
1990 6 12 6
‘JANS(Joong Ang Network System)’ . JANS
1991 , .
1989 3 NIS
.
. ,
, 1990 5
, , ,
.
1994 7
, 1996 6 ISO 9002
. 1996 46
, 145 4546m²(44 ) .
1989
(Econoler) .

.
10 (ESCO; Energy Service Company) 1
. 1992 (ESCO)
, 1 . 1993 6
1 , 1994
22 23
1996
.
1981
. 1980 ,
1991 , ,
3 .
1992 , 12
1993 1 . 1993
, 1994 ,
1995 , 1996 () 2
.
3
1994 FS
. 1995 FM ,
.
‘86, ‘88 1 1
.
,
. FS(Food Service)
.
1982 1994 12 FS
.
,
. 74 .
FS 1995 4 FM
. FM(Foodstuff
Management) FS (Buying Power)
.
FS .
FS FM 1995 12
(Nikkoku Trust) FS
. ,
.
.
1995 FS 18 , 1996 3
.
1996 , 3000
, 11
.
,
1996 7 , .
.
. . .
, .
. , 1996 11 2
.
, , , 2
.
24 25
4

. 1996 20
.

.

.
1985 ‘’ 1992
, 1993 , 1994 ,
. 1988 1
.
.
1986 , 1992 , 1994

() 2 1994 11 2
. ( ), ( )
.
.
, , , , 1 2 .
.
1996 1 17 ‘’ ‘’ . 4 2
.
1995 11
, .
.
1999 2 8 .

.
. 1980
, 1990 1992
, . 1989 ‘
’ , 1994 100
.
1993 1 4000 . 4000
.
20 ,
1996 3 ‘(Everland)’ . ,
‘Ever’ ‘Land’
.
1996 5 25 “
? .
. ”
.
1996 1 6500m²(4991)
, ,
, .
1994 ‘, , , , ’ 5
‘’ ‘’ .
1996 7 .
‘’ 1
,
.
26 27
, .
1996 8 8
,
.

.
” .
.
1989 20 ,
, 1993 12
. ,
, .
1991 3 . 1988

. 1996 ‘’ BI
, .
4 , (1997~2002)
1 21 ,
1997
. , 6
.
1997 10 18 ‘’ . 21

‘21 ’ .
,

. 1993
1 3 , ,
,

.
“ ?
. ”
.
,
.
, ,
,
.
.
1998 1
6
6 . 6
6
.
2000 6 BB(Black Belt) 22 .
, 23 1 . 6
, ,
, 6 .
28 29
, . ,
, ‘(Sharing)’ ‘(Creation)’ . ‘
’ ‘ ’ ,
‘’ .
‘’
. 1999 12
e-KISS(Everland Knowledge Information Sharing Stage) ,
. e-KISS
. .

, .
, 2000 6 .
6 1
2002 6 .
,
, 2001 4 400
. 21
.
‘ -
(Win-Win)’ . , ,
. 1 1 ,
,
. 1994
, 1999 9 ISO 9001

.
IMF FM() PM()
. .
ESCO 4 1 .
1997 IMF
. IMF
PM(, Property Management) .
PM
. FM(, Facility Management)

.
1997 7
‘SPIN21(Strategic sPace Information Network 21)’
. SPIN21 , , , ,
11 .
!
2002 (BOMA;
the Building Owners and Managers Association) . 1000 TOBY(The Office
Building of the Year) . ,
.
‘TOBY !’ TOBY . 1966
. . 3 .
. 2 3 3 .
TOBY , . 3~4
. .
, 9 2562m²(2 8000) 500
. . ,
.
30 31
. 2001 ‘CMS(Central
Monitoring Support System)’ , ()
.
1997 11 , , , , ,
ISO 9001 ISO 14001 . BVQI
. 11
.
. 1999 4
CBRE ,
.
2001 107 , 311 4050m²(94 2000)
2002 6 (BOMA; the Building Owners and Managers
Association) TOBY(The Office Building of the Year)
. TOBY
.
7 ,
.
.
1997 3 (
) . 1998 , 2001

, 1990
, .
2000 ESCO 4 1 , 10
(Energy Winner Award) 3 . 1998 9 LG
Revamping ,
.
1997 12 (Notifier)
.
, .
3
, ,
. ,
.
1997 6 2 , 11
( )
. 3 3058m²(1 ) (Zone)
.
2 FS ISO 9002, 7 ISO 14001
, 10 3 9
, . FM 23 5000

1995 FM FM
. .
1998 FAMES(Food And Menu Engineering System) , . PC
PC . FAMES
. ‘’
, . ‘’ 1~2 .
2002 FAN(Food service Advanced Network)
. , , FAN
.
32 33
.
1998 1 FS FM
. ,
.
, , , 1998 PB(Private
Brand) (FRESIS)
. , , 3
.


. 1999 1 ,
, PB , .
2001 7
2002 6
, .
2000
HACCP( , Hazard Analysis and Critical Control Point)
. HACCP
,
HACCP
.

. 2000 FS 226, 26
1 . 2001
(e-Learning) , R&D .

. 2001
. 1 6529m²(5000 )
.
1998 FAMES(Food And Menu Engineering System)
.
, , .
2002 FAMES FAN(Food service Advanced
Network) .
, , . 8
VOC , 24
.
4
2001 1
. . 1998
, 1999 .
1996 AB(Amusement Business) 8
1997 12 , , , ,
ISO 9002 14001
.
1996 20
. 1998
.
,
. 1999
34 35
(Discovery World) .
,
.
2000 11 CS 5
, .

,
.

. 2001 , ,
, 2002
. , ,
1 , .

. 2001 6 8 1 .
1 ,
. 9 28
, 12 5 (AB) . AB
5
.
‘’
, , , , ,
. ,
.
1 .
. .
.
1997 10 3
.
6720 7044 ,
.
1997 ISO 9002 14001
1998 6
, 2000 10 . WTO
.
1999 ( )
, . 18
.
36 .
.
.
5 (2003~2009)
1
2003 40 ‘ ’
.
, .
2003 40 ‘ ’
. ‘’ 4
, .
36 37

.
, , ,
,
2004 1 .

.
6 . 6
‘’ , ,
‘6 ’ . 6
‘6 ’ GB(Green
Belt) , 6 (Tool)
6 .
6
. 2008 (PI; Process

HD 2006 12 23 SEN(Samsung Everland Media Net) ,
100 70 ···
. 2008 , SEN . ·
. SEN . TV
, ,
.
. , , 1300 3 TV
SEN . 2008 9 10
, 2009 1 . 2008 8 3 TV
, 5 .
, .
HD ‘HD()’ SEN ‘ ’, ‘ ’
HD .
Innovation) , .
,
, .
6 .
2006 ‘ ’ 11
, ‘’ ‘’
4 .
2008 10 ‘ 5 ’
.
, ,
, .
1997 9
,
.
2 E&A
,
.
E&A .

. 2004 3 ABS
. ABS
,
. 2004 2008
.
38 39
2009 , , , , ,
.
.
, , ,
. 2006 12

,
.
2007 , , 2008

. 2008 9 29
2 6000MW
.
. Energy(),
Service(), Expert() ‘
’ .

30 . 2009
.
.
1976 1986 1 2008 12 2009 5 .
24 6 .
, .
. 1 .
.
,
.
, ,
. 2000
2005 (KAI)
, . , ,
2004 11
FM(Facility Management) ( ) .
, ,
.

.
2003 10
. 2006 11
, .
, ,
, . 2007
() (IFLA;
International Federation of Landscape Architects) ‘ (Award of
Excellence)’ . (2003) (2006)
,
.
40 41
3
,
. 2007
.
2003
. 2002
. 2002 FS CSI(
, Customer Satisfaction Index) 2004 FM .
(Food+Entertainment) , ,
.
, 2006 9

.
R&D
. 2003 11
‘ ’
. 2006 12
gene-check() , 11 5~20
. 2004
(Hygienics & Safety Instructor)

2006 (Gotowell) .
. ,
. ,
, .
, 2006 (Equals; Everland Quality
Assurance Leading System) .
,
. 2000 12 2000
, 2002 12 2004 12 3000 4000 .
2000 1
2004 12 FS 3500 FS
MS 1 . 1994 FS 10 .
2006 FS
20% . 2004
(Cold Chain System)
. ,
. 2005
, 2007 .
,
.
2007 1 ‘FoodCulture’ .
.
,
.
2007 9 ‘’
, . 2008
11
.
4
2003 , , T
. 2
1 , , 2004
.
2003 ‘’
. 1
.
, , ,
. ‘(Hand-Rolling)’ 2003,
‘(Magic-Spell)’ 2006
.
2006 30
‘ ’ BI(Brand Identity) .
,
, . 2006 4 1 4500 , 50
30 .

. 1997 , 1998
2003 .
. 2006 .
, 1000 .
, . ,
. 2003 , 2012
4 4
.

. 2005
, . 7

.
. 2007

.
2008 4
(Holland Village) . 4500m²( 1500)
17 1200
.
2003 , 2004 , 2005
, . 2004

. 2005 11 (IAAPA)
‘ (Big E Awards)’ , 2006
4 .
. 2006 1
(Kingdom of Discovery)
9
(Floraland) , , . 14
.

2008 T , 2009

44 45
. T ‘ ’
‘ ’
. , ,
.
, 2~3
.
, 2008
‘ (Must-see Water Park)’
.
2003~2004 2 (KS-SQI) 1
. 2003
10 9 239 83m²(72 3000) 36
. 2008
.
2004 9 108 5
.
2005
5
. PGA , ,
.
, .
2006 3 ‘(GCM; Golf Course Manager)
’ , 10
.
6 Life Infra Inventor, (2010~2013)
1 VISION 2020
2010 3 2020 ‘Life Infra Inventor’ .

.
2010 3 30 1000 , 2020
‘Life Infra Inventor’ .
Life Infra Inventor ,
.
(Creative Workshop), ,

.
‘Life Infra’ . ‘’ ()
,
‘Life Infra Inventor’ VISION 2020
.
2011 3
. 2012

2010 12 23 3 31 .
1967 3 31 .
12 23 , 1966 8 30 .
1966 1967 3 31 , .
1997 10 .
46 47
, Engineering&Asset,
FoodCulture, Resort,
.
E&A .
, , ,
. FC
.
,
.
, .

. BI(Brand Identity)

.
CEO ‘’, ‘’,
, .
‘ ’
. ,
.
SNS(Social
Network Service)
. 2010 10 ‘
(Everland Guide)’ , , ,
. 2011 7
‘ ’ . ,
, , 2013
. 2011 1 , , , ,
SNS witheverland ,
. 2013 3 45 , 25 ,
48 .
2011 4 ‘’
.
, (Quintiles)
3
2013 .
, , .
2 Value Chain
.
,
.
E&A , , ,
.

.
. 2012 2013
(JWSC) ,
. 4 ()
.
500
‘ ’ 2013 . 2010 ,
48 49
,
.

. 2009 , 2010 , 2011 8
. 2009
, , 2010
3 , 2011 4
.

. ,

, ,
. ‘MVR(, Mechanical Vapor
Recompression System)’ .
2010 , 2011 ,
.
,
, ,
, (20%) (42%)
. .
, 1
.
.
, . NFPA(National Fire Protection
Association), OSHA(Occupational Safety & Health Administration),
SOP , 7~8 .
.
. .
, ,
. 2012 12 185 , 639
3682m²(193 ), PM 113 , 295 4242m²(89 ) .
100 2010
101 LCT , 2012 123

.
2012
. ,
,
(Value Chain) .
3
,
, 2012 , .
2011 .
2006

. ,
, .
2010 .
2010 9 ‘(delacourt)’
, . ‘
(from the court)’ ‘delicious & delightful’ ,
,
50 51
2011 10
. 1986 25
5663m²(1713
) 8000 3 . , ,
, , 5 (Zone)
.
.
, , 4, 6
,
. 2012 LCD

. ‘’ ‘’
, . 2013 ‘

.
2011 12 M/S 1 ()

2010 10 .
, 1 .
3 2012, 30 . 20
, 2012 470 . , , 24 1
. 10 ,
. , 2 2 .
12 .
2012 9 13 . 5 30, 14 2 .
, 1 1 .
5~6. .
.
. 150
,
.
(), ()
,
.
FS , 2011 70 FM
. 2012
2.9 2 1265m²(6432) 4 142 (Dock) ,
(Cold Zone) , PCM
.
R&D
. 2012 2 ‘ ’ 10
‘ ’ . 3
6000 ,
.
IT, ,
,
.
52 53
4 World Class Resort
.
. 2013 BI
40 .

.
. 2009 ‘
, ’
‘’ .
2000 ‘ ’
. 2012 ‘’
16 ( ) , ‘
’ ‘ (Current Biology)’
.
2013 4 (Lost Valley) ,
. 2011 1

2013 4 . 20 150 ,
, .
.
.
. .
. , 3
, 30 .
, .
, .
2011 6 .
2012 5 ,
.
, 1 5
5 2893m²(1 6000) , 20 150
.
.
, , , ,
. , ,
(Live)
.

. 2011 3D 2012
.
IP(, Intellectual Property)
. 2010 ,
.
2010 4
.
.

.
2011
. 2009
2010 , 2011~2012

.
2012 (KCSI) 18
1, (KS-SQI) 13 1,
54 55
.
2011 , ,
.
.
.
.
2013 BI
, 2013 4 . ‘ ’
40 , 4
, . 1

.
56 57
1
- , (1965,1966)
2
- (1977)
10.
4
- ISO 9002 (1996)
13. ,
- (1997)
- , TOBY (2002)
6
- , SOP (2011)
- MVR (2009~2010)
21.
58 59
- , (1965,1966)
( ) ,
1966 . 1965
TV, , .
1960 ,
.
.
, , TV 3
.
1963 12 1
. 1
50 1147m²(346.9) .
4 .
2, 10, 2 , 1964 3 13
289 .
1966 ,
. , ,
. .
. 1
. .
, .
. .
‘’ 1964 4 2
. () 4 10
. ,
.
(Sheet Pile)
. .
1964 9 22
, 1964 12
1966 1 31 .
1 9 1 2231m²(3700)
,
. ,
.
‘’ 1963 2 , 3
, 7 .
, .
.
7 . , ,
3
20dB , TV
.
58-9 3147m²(952) 1964 4 27
1965 9 22 . 1 4243m²(4310), 10
, 2 TV, , ,
.
60 61
2.
- , (1969,1971)
1967 6
. ,
.
1966 1967 3
, 6 . , ,
, 4 1968
, 1969 .
3000 .
, ,
. 1967 12.7% 4
47.9% , 54.2% .
1969
540 294 54% .
, ,
2
.
66m²(20) 66m²(20),
60m²(18), 53m²(16) 80 1969 4 25
. 1 80 106 , 109
.
. 1969 11 A,B
109 .
1
. 1970 4 15
5372m²(4 7000 ) C , 1
267 207 .
1960
.

. ‘’ 1971 8 52
2 73 , .
1971 7 ‘()’
. 8
. 11
, . 1972 1
.
3.
- 1960~1970
, , .
, , .
1970
. , , , ,
.
1965 , 1966
1968 , , ,
. 1969 ,
1970 , 1971 (), 1974
62 63
.
, , ,
.
, . 1974 2
67 ,
.
1976 4
. ,
. 10
1 8 .
1975 1 .


. 1976
9 15 .
1977 2 ()
. 1977 6 30
, .
4. ‘ ’
- , (1970)
‘ ’
,
. .
1950
.

. 7
,
. 1968 UN 30 160
ha(48 ) . 160ha
.
, ,
.

. 1970
.
,
, , 4 .
,
.

, ,
.
1974 6 1 650 1 4000
.
. .
,
.
.
1 .
1975 6 13160 . 1976 1
4500 .
64 65
.
‘ ’ . .
.
.
() .

.
1970 2 , , , ,
.
1972 2 15 , 5000, (, ) 1
(). 4
.


.
“ .
. ()
” . 1972
4 4 . 1973 3
, , 1975
4 . 1975 29
1976 80, 1979 300 .
.
, , 1970
. 1974
5 1 () , 6 26 108m,
650 . 3
, 28 .
1 1974
2700 . 1975 2 18 ‘

. 1985 781 22 ,
.
1975 4
7 1 . 1977
7 , 1979 12
.
, 1981 9 14
.
. 1975 4
, ,
. 1980 12
(Self Elevating Platform) ‘’ , 1983 4
. 1976 11 (
) 1977
. 1980 2,3,4 1985 1
4000 , , .
66 67
- (1977)
1970
, , , . 1976
1977 .
1970 .

.
1972 ,
.
, ,
. ,
, , , .
1970 7% . 1970
20~30% .

. . 1965
. .
. . 1960 -C .
. -C . -C .
.
.
1980 -C LNG . .
.
‘ ’
. 1969 ‘ ’ ,
. ‘ ’ ,
, ,
.
1971
. , , ,
. 1976 4 .
1966 . 8
3640m²(2 5301) 7 , 4, 26
.
. 10
.
1977 7 1 ( )
.
2
.
.
1978
. , , , 4
, TBC 6 . 1978 7
1
, 11 , 1979 6
.
- (1981)
1977
. 1981
.
“( )

.
.” < >
1966
. ‘ ’

, .
“ 3~4
.

.”
.
.
. .

. 1968
.
1969 2 25 1 47 9339m²(14 5000) , 1
. , , , 4700 .
1977
. 1979
.
.
1981
. 1979 () , ,

.
- (1984)
1978 1980 ‘’
. 1984 (BAS) ( )
BAS .
1978
. 1981 10, 18 1818m²(5 5000)
.
.
.
. 1981
711m²(215)
337m²(102) .
.
‘1984 638m²(193) ’ .
70 71
(), , 3
, 1982 2 ,

. 6 .
.
‘’
. 1983 , . , , ,
, ,
.
1984 10 ( )
.
LAN
. , ,
‘(BAS; Building Automation System)’ . BAS
,
. ,

1984 . 1985
.
“ 20 30 .
. ···
. ···
, 1 250 ,
, , ,
.···” < >
, ,
. .
, .
. , ,
BAS
.
BAS
.
. . BAS
. ,
.
.
BAS .
, 22
. ,
. .
.
1985 8 BAS .
BAS
BAS .
3
1980 ’88 1985
. 1988 ,
1994 .
72 73
1980
. ’88
, , , ‘2 ’
.
,
. 8 , , ,

.
.
1985 4
. ’86, ’88
1986 4 , , 1988 ,
.
1989 , .
1987
, , ,
. 1990 , , , ,
.
1970
. ,
,
1987 .
3 2000, 300 .
, . . 1987
.
.
.
,
. .
1 72 . 1986
96, 1989 245 , .
.

. 1989 1000 ,
235 . 1992 4 1 ()
1994 , .
9.
1988 1989
1990 1
. 2 .
2 1988 9
,
. .
1977 1986 12
.
, , (
) ,
.
,
74 75
.
,
.
1989 2
(Econoler) . 1990 1
. 3 2 40 32
, 3 1000 , 8700
5 . . 1991 1
8700 1 200
. 1990 11
.
.

60% .
,
. 1988
.
1990 ,
. 1991
. (Peak)
1992 11 ‘ ’ .
10.
1992 ‘(ESCO) 1’ .
1993 ,
.
1992 10 ‘(ESCO; Energy Service
Company) 1’ . 1991
1992 (ESCO)
, ESCO 1 .
1988 1990 ESCO
, . ESCO 1

.

.

, .
,
.
1993 6 1
. 1993 5

1966 , 1976 , 1984
. , ,
. .
40W 32W .
. 1990
, .
76 77
--
. 1994 3 ‘ ’ ,
. 1994
, 1996
.
1995

.
, . 1993
.
1981
. ,
CAD(Computer Aided Design) ,
.

1999 , ,
. ,
, , ,
.
, , , , ,
, , , ,
, PEC , .
.
1980
, 1990 8
. 1991
CC, CC, CC 3 1992 1993
. 1992 12 ,
.
1993 1 , .
1992

.
.
1997 1 , 1998 1
.
. 1997 12
‘ ’ 3 . 1995 ‘
’ 6
.

. 1996 ()
2 .

. 1997 8 3
.
.
, 1997
78 79
. 1998
, , 10
7 .
1998
.
1984m²(600) , ,
.
2002 .
18
. ,

, , .
, , , ,
, , 2000 .
2003 10 3
.
() , ,
.
4
- ISO 9002 (1996)
1996 ISO 9002 .
1997 ISO 9001&14001
, 1997 .
690 (28 7500)
1995 .
1996 1 (Koll)
, .

.
1995 10 ISO 9002 T/F
, . 1996 6
10 BVQI ISO 9002(
) .
.
1996 11 ISO 14001()
. 6
. 48 , 24 83
. BVQI ISO 14001
.
ISO 9002&14001
. ISO
ISO .
ISO 9002&14001
,
, , ,
.
1997,
80 81
/ ISO 9001 ISO 14001 . 1997 11

. 68
,
, , , .
13. ,
- (1997)
1997 , 2002 , 2006
.
, .
1993 1990
, . 1994 4 HSB PLC
, 1994 5 Simplex-OCS Korea
, .
1997 (Notifier, )
. 200

.
2000 (Siemens) (Tyco)
,
2002 (Xtralis) .
VESDA , . VESDA
TFT-LCD , ,
,
.
2006 (Honeywell)
. 2001
, 2004 , 2006 , 2008
DMC , B, C ,

.
2004 3 26 ABS ,

. 2004 RM(Risk Management) , 2005
. 2004
2005 , ,
2006 2008
1
.
,
2010 , LCD ()
.
, LCD
.
2011 1 .
14.
- 3 (2000)
1997 1998
2000 3 .
82 83
1997 IMF .
, .
ESCO 1
.
.
.
,


.
()
. 1998 12 ,
.
1999 260
, 22 3290TOE( 72 7027TOE)
. 620 ( 2130 )

2003
. 12 1 .
1 , .
, , .
.
(SI) .
,
.
. 2000 ESCO 4 1
.
. 1997
,
. 1998
20% 1998
. 2000
.
1998 2000
3 .
(Energy Winner Award)

.
ESCO .

. 2001 7
(Aspen Technology Inc) ,
(Pinch Technology) . LG, ,
, , .
2003 8
.
10MW
, ,
. 80
.
84 85
- , TOBY (2002)
. 2002
TOBY , .
1997 IMF
. IMF ,
(PM; Property Management)
(FM; Facility Management) PM
.

. 1996 1 1997 7
(BRE) , 1998 2

, . R&D ,
!
2002 (BOMA;
the Building Owners and Managers Association) . 1000 TOBY(The
Office Building of the Year) . ,
.
‘TOBY !’ TOBY .
1966 . . 3 .
. 2 3 3
. TOBY , . 3~4
. .
, 9 2562m²(2 8000) 500
. . ,
.
, ,
. DB , ,
,
.
1997 7 SPIN(Strategic sPace Information
Network)21 1 ,
. 1997 12 , , ,
, , , 15 2 1998
1 .
1999 4 26 CBRE

. CBRE 5
, , ,
.

.
2001 JANS CMS , 100
() .
.
2002 6 TOBY(The Office Building of the Year)
. TOBY 1907
(BOMA; the Building Owners and Managers
Association) .
2002
TOBY .
,
86 87
9 2562m²(2 8000)
, .
7
.
.
TOBY
,
.

.
5
16.
- (2005)
.
SDI
.
1994 12 22
.
2000 2 8205(8532), 4, 10
, .
4 947(1 2387), 4, 28
12 3 .
2002 3 1
.
. 2002
, 2003 , 2004 , 2005
. 2002 9 12 (Toshiba)
, .
, ,
.

.
‘ ’,
.

.
. ,
.
2005

“ .”
< () >
2008 .
E&A
.
. ‘ !’
, , .
.
.
88 89
, ,
. 32 3483(9 7853), 3 7472(1
1335) 1, 5 .
2001 7 2007 12 . 2003
13 . 3 1

.
2005 1, 2, 3
SDI , . 2009
. 1976 1986 1
‘ ’ 2 .
1

.
, .
17.
2007 (ENERVIX) ,
. 2008
, LED .
2006
, ,

. , , , ,
2006 ,
.
16 (ENERVIX) . Energy(),
Service(), Expert() , ‘ ’
. ‘’ ‘E’ ‘’ ‘
’ .

,
. 2008 9 24
9 29 .
.

9
2008 ‘’ . .
15 kw 677 , 2008 9 30 472
.
.
. 9 . 9
. -- - - - 18
5 .
3, . 8 6000
. 7~8 . ,
. , .
8 ,
. , .
. 9
E&A . 10 7
. 2008 9 24 .
90 91
, 2008 1 23 , (MOU)
. 18 5 2008 7
.
. 2008 9 30
30%
9 .
40 LCD TV 8 6000 .
E&A .
2008 9 29 68 1965m²(21 ) , 18.4MW
. 2
6000MW , 8000 .
15 60 1 7000
.
2007 1 UTC Power
, Friotherm

. 2008 10 29 GS 4.8MW
, . 400KW 12 GS ,
5% 1 4MW
.
2008 3 LED
. 1 6529(5000) LED
. 2008 4 LED
, 2008 6 LED , 2008 9
LED 2009 LED
, , LED .
LED
2008 10
.
18.
- , ‘Award of Excellence’ (2007)

, 2007 ‘ (Award
of Excellence)’ . .
.
2002 ,

.
2008
2009 , 2010 , 2011
, PEC
2010 2 21 KBS 2TV ‘- ’ , .
.
“ ” .
,
. , , PEC(Polymer Ecology Control) 1~4
4 . ‘ ’ PEC 4 .
PEC . 15 15 , 2004
.
PEC
. 1~3 , 2(, ) 3( )
, 1 .
.
92 93
,
.
‘ ’
. ‘
’ , , ,
‘ ’ . 2009
, 3 ‘
’ .
,
. ,

.
.
2005 (7seasons garden) ,
.

.
‘’ ‘’ ,
. , , , , ,
,
.
,
. 2007 8 44
‘ (Award of Excellence)’
.
.
, , ,
. ‘ ’
, ,
, (Foot Spa) .
2008 PEC(Polymer
Ecology Control) . PEC
,
, , .
,
. 2010 3 2011
4 .
2009 1 (Value Chain)
E&A .
, .
5 ,
‘Q ’ . Q E&A
,
.
6
- , SOP (2011)
2007 ‘(BIMS)’ , 2011
SOP . 151
94 95
FM , .
. 2008 3
(BSI) ,
(BCP; Business Continuity Plan) , 4
. OSHAS 18001, KOSHA 2000
, .
2007 ‘(BIMS; Building
Integrated Monitoring System)’ . BIMS

, , , CCTV , 24
. ,
.
2009 136 , , ,
, , 51 BIMS .
BIMS

.

(BIMS; Building Integrated Monitoring System)
· .
“BIMS .
BIMS .”
BIM (Alarm), , . (Alarm)
, , , ,
(Alarm) .
.
.
. E&A TF
2010 2 151 FM(Facility
Management Consulting) , .
6 LCT FM ,
. LCT 101, 411m ,

FM .
2012 2 FM
. 123, 555m, 78 2497(23 6705)
FM
.
. 100m 1 ,
.
, ,

FM .
2009 (Value Chain)
. 2011 FM, PM, ,
, ,
.

.
(Standard Operating Manual) ,
(On-Site Manual) ,
, , SOP(Standard Operating Procedure)
96 97
.
2011 PM ,
SOP ()
SOP , . 2012 8
104 SOP 169 1189 SOP .
,
.
- MVR (2009~2010)
2000 2010 251TOE ,
. MVR ,
.
ESCO 1
. 2000 2010 251TOE

2008 11 18, SDI ‘
’ . E&A
SDI . ‘ ’ ‘
’ .
E&A 2007 7 SDI 2.2Km
40 360 SDI .
E&A , SDI -
(Win-Win) . SDI 1340 LNG
, 50% 690 LNG .
1 1755 . 1 4000ha
. 10 8000 SDI
40% .
30 .
799 1000 1.6% .
2009 ‘MVR(, Mechanical Vapor Recompression
System)’ 1 . MVR
.
2009 8 MVR ,
. MVR
.
.
.
MVR
MVR
. MVR 50
.

. 2007 LS /,
/ 10 , 2009
SKC, PTG, KP, EME 4
.
2
4 .

.
, -(Win-Win)
. 70 3 9000
, 130 .
98 99
2009 ,
7 , ,
.
2010 ()
. 18
. 2012
(SSN; Smart Steam Network) , 12
. 840 6.6km ,

110
. 7 2077 30
1000 .

,
.
2012 , ,
.
.
2009 .


. 6
4615m²(1 9546), 2034 , 2009 12
.
, ,
2011 . 2011
. (TTCK)
6572m²(1988) 1000Class 2063m²(624) .
2012 1
. 5 8060m²(1 7563), 2
4162m²(7309)
TACT 2012
12 . 4 ()

. 4 13
.
2012 2
, , (Value Chain) E&A
.
(HDD) ,
, ‘ (Total
Solution Provider)’ , , .
!
2012 10, . 2013 12
E&A R&D .
.
, , .
, ,
.
100 101
2012 5 2000
.
, 500
GWP(Great Work Place) Area ‘ ’
2013 .

. PM, FM
.
2012 , ,
. 2012 12 12
(Jones Lang Lasalle)
. JLL TF(Task Force) FM
.
.
102 103
1.
- (1982)
- FS, FM (1994,1995)
4.
7.
3 ,
- FAN( ), VOC
(2002)
- (2003)
10. ,
- SCM (2003~)
12.
- (2004)
17.
- (2010)
18.
- , (2012)
- (2012)
- (2012)
104 105
1
1.
- (1982)
1982 ,
. 1986 1 ,
.
()
.
. 1960~1970

. .
1982 6 ,
, .
.
. ,
.
1986 1
.

1982 .

. .
1986 1 ,
. 1
.
36
1 . 1986 9
5600 1 . 4, 36,
. 3500 ,
1987 1 74 .

1 . 1987 2,
.
1994 5 , 13
.
.
2.
- FS, FM (1994,1995)
1994 FS , .
1995 FM
.
‘86, ‘88
. 1 1
. FS(Food Service)
. 1987 LG, 1992 ,
1994 CJ 1995 HACCP(Hazard Analysis Critical
Control Points) FS
.
1994 12 21 FS ,
106 107
FS .
FS 21 The Best Cuisine(
), The Best Service(
), The Best Life(
) .
.

, , .
1995 4 10 FM(Foodstuff Management)
. FM FS
(Buying Power) .
1 ,

Fresh, Clean, Quick . 2

,
. FS
.
FM
FM D 2000 . FM 10 ,
FM 1 .
FM 2000 D . D
FS . FS , D
. D H
. ,
FM .
FS FM (Chef)
.
1995 12 22 (Nikkoku Trust)
FS .

‘ ’
1 35 .
FS .
1995 18 FS 1996 3
. 1653m²(500), 1 3900

.
1997 11 ( )
. 3 3058m²(1 )
.
IMF ?
1995 FM .
.
1996 1997 IMF .
. IMF 3 3058m²(1 )
, . 1997 11
.
.
() . ,
.
108 109
1995 4 FM FS
.
, FS .
, .
FS FM
.
1995
. 3 3058m²(1 )
. 3 4512m²(1 440)
, 1996 .
1
. 1997 3 3
.
( )
, (Zone)
. 1997 11 17 (
) , .
FM .
FM .
,
.
1997 2 7 ISO 9002() ISO 14001(
) . 1995
18 1997 56 FS
FS FM 1997 12 1000
.
4.
1998 FS FM .
, .
, PB .
1997 IMF
.
.
1998 1 1 FS FM .
. 1997 3
9 , FM 23
.
IMF .
.
1998 FS
FS ,
.
. FS
. .
. .
FS .
, .
TF ,
FS .
110 111
1 3000 , 30% .
.
, .
1997 56 1998 73 .
.
1998 (EVERLANDex)
.

.

, , .
1998 12 FAMES(Food And Menu Engineering System)
. 1 PC
,
.
FM PB(Private Brand)
. FM
, FM
.
FM PB , ,
,
NB(National Brand)
. NB
PB FM .
, , 3
1998 10 PB , 1999
(FRESIS) .
‘, ’ . PB ,
. ,
‘’
2003 15 .
5. ,
1999 , .
, ,
.
1998 1999 1 15
, , , R&D
. ,
, HACCP
, PB .
99m²(30) R&D
,
FS FM 1997 FM .
.
1998 FS, FM , 1999 1 . IMF

. FS
. 2005 QA() TF .
, .
.
112 113
.
, . 1997 10
, ,
.
R&D .
PB
.
, ,
. FS

.
2000 5
. 2001 7
.

() ,

.
2004 2 331m²(100)
.
, ,
, GMO , .
, , , ,
.
6.
- HACCP (2000)
1999 HACCP 2000 11
1 HACCP .
.
FS , ,
. 1995 HACCP(
, Hazard Analysis Critical Control Point)
1999 HACCP
. HACCP
HACCP .
HACCP
,
, ?

. · ·, ··
, .
, ‘ ’,‘ ’ 28
‘’ . , ,
.
, 1
.
.
. ··· ,
100 1~4 .
.
. (, , , ),
, , (, , ), ( , · )
. , , HACCP .
114 115
, ,
(Safety) .
HACCP (HA; Hazard Analysis) (CCP; Critical Control Point)
CCP CCP
.
HACCP
100%
. 2000 11 20 1
HACCP .
HACCP ,
. (Dry Kitchen)
.
, .
.
,
.
HACCP 2008 1
NDR 15 HACCP .

.
2004 (Hygienics&Safety Instructor)
.
6
2 , 1 2003 11
.
(SOP) , 179 2011 .
NSF-CMI 1 7 , 157
2012 .

HACCP ,
.
7.
- , 1 (2000)
, , CS ,
, , . 2000 1
, .
.

, .


. 1982 1994
, 1998 FS, FM
,
.
1998
.
. , ,
. ,
116 117

.
IMF
. ‘88
FS .
FS .
1997 6
2000
. , ,

.
1999 138 2000 226 , 2001 273
, 2002 306 . 1999 20 4000 2002
31 5000 .
FM 2000 2000
, 1 .
.
3 ,
8.
- FAN( ), VOC (2002)
1998 FAMES SEFAS 2002 4 FAN
, FS FM . VOC
.
1998 FAMES(Food And Menu Engineering System) ,
2000 1 , 4
.
. 2002 4
SEFAS(Samsung Everland Food Analysis System) ,
. , , , ,
.
FAN(Food service Advanced Network)
-- - FS, FM
. FAN FAMES
.
,
. FAN
.
,
.
2002 7 ‘’
‘’ . 2006
(Equals; Everland Quality Assurance
Leading System) .


2006 (Gotowell) .
. ,
. ,
, .
118 119
.
, ,
.

. 2002 8 VOC(Voice of
Customer) .
VOC 24
.
, .

, .

.
,
, , .

. , , , , 5
.
9.
- (2003)
1997 ,
. ,
.
1997 6
,
.
,
2 .
, , ,
.

.
,
.
, , .

, . 2001 (e-Learning)
, , <>
.
2003
. 2002
.
.

. ,
. 2
11kg, 19.8% . 800cal 300~350cal .
1.3g .
2005 .
1999 ,
.
120 121
,
. 2002
, 2005
R&D . R&D
, .
Taste Master , 2005
10 17
. , ,
.

.

, 2006
.
10. ,
- SCM (2003~)
1997 2001 , 2005 , 2007
. FM
.
1997 11 , ,
, . , ,
.
2001 1 1 6529m²(5000 ) 2314m²(700 )
. 2005 4 6612m²(2000
) 992m²(300 ) , 2007 11
. 5620m²(1700 ) 860m²(260 )
.
FM ,
. , , SCM( ,
Supply Chain Management)
. .
, , ,

. 2001 ,
.
, , ,
, FM
.
2002 SP(Service Producer), (Captain)
. SP
.
2005 1 2006 9 ,
.

2003 8 . 2007
/ . 2008 5
/ 12 .
2010 8 , 9 /
, , 2012 5 .
,
.
122 123
.

.
, , ,
. 2005 12
.
11.
, 2003 ‘
’ . 2006 ‘
gene-check()’ .

R&D .


.
2003 10 ( )
. .
.
, .
gene-check() 36 ‘TMC-1000’
2006 . ‘ ’ ,
. ‘Bio Korea 2006’ , , 3 ‘’
, . 2010 ‘ ’
. 2010 G20 ,
.
.
2000 ,
3~5 .
,
2001 3 .
2003 11 26 ‘
’ .
2003 10 ‘ Protein/DNA
Chip System ’ ,
. 2004 12 5 , 2005 3
, , . 2006 9
. 2006 12
‘gene-check()’ .
gene-check() 5~20
1 9 .
11, gene-check()
. ,
4~5
.
11 9
,
.
12.
- (2004)
2004 ,
124 125
.
.
,
, FM . 1997
, 2001
.
.
System) .
, , ,
. ,
.
18 , 5 ,
(Duct) .

(Epoxy) .
, 100

, , .
.
. .
2011 .
. SP .
.
. 1km , .
.
.
. 80%

. 0~10 , 18
.
2004 3 4 19 .
,
,
.
,
.
4
13.
(Foodtainment) .
‘’ 2006
.
2000 ,
.

.
2004 7 (Everstar) ,
126 127
. ,
, , 6
.
, , , , ,
,
. 2008 9 ‘The (Totomang)’
.
2005 ‘ ’
(Foodtainment)
. (Food) (Entertainment)
,
.
,
, .
,
(Foodtainer) .
?
2013 620 2 5000
. .
, ? 9 5000
, , , , .
. , , ,
, .
. 2012
.
2012
2015 1000 .
, ,

. , , , ,
, , , , , ,
.
2006 9 4

.
.

. , , ,
, ,
. POP ,
, ,
.
.
14.
- (2006)
,
. 2006 .
2006
.
. 2005
3 , 1 645
128 129
15.5% 1000
5 1 . 2006
,
.
2005
.
.
.
,
.
.
, , ()
.

.
, . 1
.
2~4 ,
.
FS , .
2006
. 32 20%
. FS
.

,
.
.
.
,
.
FM 2005 461 2006 561, 2007 605
. 2000 (FS+FM)
1 2004
. ,
,
.
15.
2007 ‘FC(FoodCulture)’ ,
. Co-Chef(Corporate Chef)
.
2007 1 22 ‘FC(FoodCulture)’
‘ Food Culture ’ .
.
FC 2006 319 FS 561 FM ,
. , , ,
---
FM
.
130 131
FS 7000 (Pool)
.
,
.
.
FC FS
, .

.
, , , , ,
Co-Chef(Corporate Chef) 2007 . Co-Chef
, 1
, .

,
.

. , , , , ,
.
.
.

.
, .
.
. B
, , , , , .
.
FM , , , 4

. , ,
,
.
2008 ‘ (Solution Food)’
FS , FM . ‘
’ .
,
.
16. ,
2007 (Welstory) .
, 2008
.
2007 1 FC 9 3
(Welstory) . ‘ Food Culture ’
.
,
,
.
.
‘’ ‘(Well)’ ‘(Story)’ ,
132 133
. , ,
, 4 ‘ ’ .

. ‘ ()
’ ‘our story; your wellbeing’ .

.
.
FM .
2
. 2008 12 ‘’
. 2011
‘2011 ’ ,
, 2013 ‘ ’
,
, . SDS, ,
, 3000 .
2 , .
1~2
.
9 .
2 10~20 .
.
9 9 .
.
,
.
“ , .”
, .
.

. 2008 3 1000
, 2008 6 19
.
2008 11 17
. (Korean), (Asian),
(Western), (Bowl&Plate), (Noodle), (Homemade) 9
,
.
,
.
5 , !
17.
- (2010)
2010
. ,
.
2010 ,
, .
1~2

134 135
.

.
,
. 2010
. ,
.
2011 6 , 2011 7
. 3~5, 10
, (Servery Zone)
. 40%
2012 7 . ,
‘Coffee&’ ,
.
2009 12 2011 10
. , , 5
.
2012 1 . (Deli),
(Oriental Rice), (Cutlet)

.
, . 2010 3
. 2011 1, 2012 3 7 .
7 . 1~2 ,
,

.

.
, .
18.
2010 9
(delacourt) . 2011 10
.
.

.
MD
, , , (Tenant)
. ‘
’.

2011 . 10 , ,
. .
60% .
1 . 1 ,
2 . 1
.
.
136 137
.
, ,
.
FC ‘
’ .
, .
2011 10 18 ‘’ ,
. 1986 9 25

.
.
,
.
,
.
2011 7 ,
.
5663m²(1713), 1790 , ,
, , 5 (Zone) 18 153
. ‘ ’
, .
.

2012 ‘’ ,
.
,
. Well-being,
Wellness Wing W
. ,
.
19.
- , (2012)
2001 2012
7 ,
.
2002 6 (), 2007 5
(), 2007 7 (
), 2007 10 (), 2012
2 (), 2012 10 ()
7 .


2011 3 .
.
,
,
.
, 2012 10
.
.

R&D 2011 11 , 661m²(200
), 17 (Main Lab) 100 16
, 573 . 4000, 7000,
1 1000 ,
. 2012 4 30
(MOU) .
2012 4 Stop .
FS

. ,
, Stop
. 2012 2 Kims Labs
.
2012 6
2012 10 ‘ ’ .
4
.

,
.
3 6000
.


- (2012)
2011 ()
.
.
2009 5 2010
.
.
21 13%
, , .

.
.
2011 12 19 ()
. ‘
()’ 1400 (26 )

. 5
, .
.
, 15 30
. , . 8,
5 13 . 4
.
, .
. 80%
.
140 141
51%, 49% . 150

.
2012 3 31 ‘’
7 ()
.

.
PC, LCD, MLCC
,

.

.
- (2012)
2012 ,
5 . ,
.

2008 . 6
8 3474m²(2 5251) , 2009 6 6
896m²(1 8421) .
2 2011 7
9 1 .
1 2012 9 7 , 10
. 11,
. 2
1265(6432) 1 6000(4840) .
142 (Dock) ,
DMS(Dock Management System)
.

.
(Air Shelter) ,
.
(Air Curtain) .

,
. ,

FM . 1997 10
. .
2006 20~50km .
9 9174m²(3 ) . ,
.
2008 6 8 3474m²(2 5251) .
, 3 3058m²(1 ) 2 . 2008 8 .
2km 2 . 2009
.
. 2
2016 , ,
.
142 143
,
. --
.
, ,

. 2 , ,
SOP() ,
.
144 145
50
1
- (1976)
- , (1979~)
3.
- (1985)
- (1988)
- (1992), (1993), (1994)
9002&14001 (1997)
- , (1996)
10.
- (2003)
5 ,
16.
- , (2005)
- 4 (2006)
18.
- T, (2008)
- (2013)
- (1968)
- (1988),
-
24.
(2004)
- (2005)
- (2004),
- (2013)
146 147
- (1976)
1976 4 17 .
4 18 , ,
.
1976 4 17 ‘’ . 66 1157m²(20 )
, ( )
4 18 ‘ ’ .
“ , 20
. ,
.
……… ,

‘ .’
, . ‘
’ ()
.
1976 4 17, . 500
.
4 18. 2 5000
. .
,
.
, , ,
.
.
. .” <
>
,
.
23 1405m²(7 ) (Flower Center), (Rose
Garden), (Sunken Garden) .
,
.

.

. 16 5289m²(5 ) , ,
, ,
.
. 20
.
() .
,
.
. , , ,
, , , , 9
.
, 1970, ‘ ’
, .
148 149
- , (1979~)
, ,
. ,
.

.
.
.
.

. (
) 1979 1981
.
1982 , 1985 ,
‘’
‘’( ) 3 1989 8 29
.
13 . 1976 ‘’
. 1983
. 1988 12 ,
105 3 . 3 .
. ‘’, ‘’, ‘’
.
.
. . 8 3 .

. ‘’ .
. ,
, , ,
200m 1000
.
1980 . 1986
. 1988
( ) 360 ,

.

. 1980 7 15
, ,
. .
, 1982
. 1986
, 1988
.
. , ,
,
. 1984
, .
1989 ‘( )’
, 217 . 9
.
()
.
- (1985)
1985
.
.
1980 .
, .
.
. 1985 6
.
122 3500 1985 160
6000 . 10
. .

.
.
‘ ’ ‘

10 1995 . ‘’ ,
, , . 16 ,
,
.
. ,
. 2012 5 3 3000(1 ) 850 100 .
12cm 2cm , , , (pole)
, , F, , .
.
’.
. MBC ‘’
.
, ,
.

, .

.
.

.
.
, .
,
, .

. . 20~30
1986 200 , 1987 240 , 1988 300
.

.
4.
- (1988)
1987 12 2000 1988
152 153
. ,
.
11 . ,
, , ()
.
.
.
.
,
.
1987 QC(, Quality Control)
.
, ,
.
1987 1 4876m²(4500)
. 2000 1987 12 20
. 4 , 8 110m , 10 180m
3 . 1988 1 4
.

2000 (Snow Buster) . ()
() .
110m , 1m
. .
.
.
, .
. ,
.
.
.
.
,
.
- (1992), (1993), (1994)
1992 , 1993 , 1994
.
.
1985 6 , 3~4
. 20
4
. 4
. , .
‘ ’ .
.
.
154 155
1991 10
100 . 40
, ,
.
1992 4 . 40
. 1 9835m²(6000)
.
. 1991 10 88 5000 .
1993 9
.
.
1994 7
. ,
, .
, , , , , ,
,
.

1992 .
. . , ,
.
4 1 . 2
30 , .
. 4 1 . 45
. (, , ) 2 10 0 15
25 . 4 1 15 .
, . 4 25
5 .

.
6.
- (1992), (1996)
1992 1996
. ,
.
,
.
(Edutainment) .
‘ ’
. , 1990
.
1992 .
,

. 2000
.
1996 4,
, (Safari World) .
, , ,
.
,
. ,
156 157
, ,
. 1997 3 15
2000
.

1994 9 23 11 2
.

. ‘ , , ’ ,
, 1
10 .

.
, 1994 5 11
. 5 ‘’ ‘’
. (Peace) . ,
4 1990
4 . 1995 4 2

‘ .’
. (Live Storytelling).
.
. . ,
, . ,
.
. .
.
. , . .
. 1996 3 . 1987
, , 3 ,
.
, , 3 1996 10
.
- (1994)
1994 6
. ,
ESI=CSI .
1990 .

. ‘’
.
1993 1 5 .

,
.
,
.
1994 6 1 .
744m²(225)
, 300
. ,
158 159
,
.
, , , , ‘ 5 ’
‘ ’ .
, ,
. ,
,
.

. , , , 1997 6
17 , ‘’ ‘’ .
.

ESI=CSI(Employee Satisfaction Index=Customer Satisfaction Index)
,
, . 1990
.
.
.
.
.
. ,
. .
.
, .
. ‘’
.
.
. ,
.
.
1996 4 12 1 1 (Cast House)
. 1995 1 16
2 3141m²(7000 ), 4959m²(1500 ) 1, 5
, TV , , ,
.

.
, ,
. ,
,
.
(Stage), (Audience),
(Cast) ,
. ,
.
, 1996 ,
1997 CS
.
- ISO 9002&14001 (1997)
1990 , ‘(Everland)’ BI ,
.
.
1990 , .
,
.
,
. 1968 , 1976
, ,
. 1993
, , , , ,
.
1991 BI(Brand Identity) .
‘Farmland’ ‘’
, .
, ,
1994 BI . BI
(LANDOR) ‘(Nature)’,
‘(Discovery)’,
‘(Legend)’ 3
.
1996 3, 20 (Everland)
. ‘Ever’ ‘Land’
‘ ’ .
‘(Neverland)’ .
, ,
.
, , , , , 6
(Nature Wheel) .
,

.
BI .
, 1 1
,
.
1996 4 17 (Global Fair)
.
, , .
, , &,
, , ,

1996 3 29 .
, ,
.
162 163
, , ,
, , , ,
.
4 ,
. (American Adventure)
, (Magic Land)
. (European Adventure)
, (Equatorial Adventure) ,
.
1995
(Four Seasons Garden) 1996 4 1
.
,
.
ISO 9002() 14001()
. , , ,
, ISO 9002 14001 ,
. BVQ

.
. 1999
() ,
.
23 .
,
, .
1996~1997 2 8 , 1996
, 1997 50
.
- , (1996)
1996 ,
. 1994
.
1996 20 ‘’ 4
(Fable Fantasy Parade) . 1993
,
.
, ,

. , ,
, , 4
!
1996
. 1996 4 17 3 440 (1 1, 20) 110 . 20 1
2500 . 1996 10 12 330w .
3w
. 72kw , 100w 720
. ,
. IMF , 1998
, (2002), (2004), (2009)
.
164 165
, 360m ,
.
160

.
.
1996 4 (Miraculous)
. 30m 20m ,
,
. , , ,
20
, . 1998
.
. 1993 ‘
’ 1994 ‘ ’
, . 1995 ‘
’ 1996 1999
. 2001
.

.
1994 (Summer Music Festival) ,
, , .
,
.
- (1996)
1996 7 .
,
.
1996 7 12
, . 1

1993 11 1994 10 ,
2 .
‘’
, .

.
17
. , , ,
,
. 20

.
.
.
(White Water) HHCP ,
SCS, NBGS 3 , .
Mich Patrick .
166 167
(Larson),
(Fantastic Fountain), NEC
.

. 11 9008m²(3 6000)
16 6612m²(5 400 ) , 1
5000 .
(Caribbean Wave)
2.4m .
585m (River Way) 5
.
9 18


(Life Guard, ) .
. 2
, 10 .
.
. . ,
, .
, .
, , .
, , . 5 .
, .
. ,
.
, .
. ,
.
. 26m
.
3 (Flow Rider)
(Kiddie Pool)
(Adventure Pool), (Sandy Pool)
.
(Aquatic Center) 6
, , , ,
.
,
.
1997 8
6 390 100 . 1, 2

.
2000
.
11.
- (1994), (1998)
1992 1994 ,
1998 ,
.
1976 .
,
168 169
.
.
1992 9
(Hanging) 4, .
700~800m 1000m, ,
.
1990
. 1994
. 1993 1
(Rapid Ride) .

.

. ,
, ,
,
(Rapid Ride) . , , , , ,
, . . 20
.
.
. , ,
.
. VTR, , ,
, .
, , .
5
. (Turn-table)
. (
, Wave Maker) .
, . 580m

.
,
7m 6 45
.
1998 .
. 33m
75
. 1 240
2
0.1~0.2
.
4
12.
- (2000)
. 1 1
‘ ’ . 2000 11
5 .
2000 11 22 5
. ‘’

170 171
1994
.
, , ,
. ‘
’ , .

.
, , , , .
,
.
, ,
. , ,
. , ,


. (Mystery Shopping), (Drop Curtain),
(Off Stage) .

, .
, .
. 1
. .
.
, T
,
. , .
1996
Thank-Q (+)
. ,
.
. 2012 12
, , , 384 53 3789
.
.
‘ , ’ ‘
’ .
1996 1 1
, , , ,

. ,
.
1998 VOG(Voice of Guest)
. , , ,
.
(After) (Before) , ,
, ,
.
13.
- 1 (2001)
1976 88 3067 2001 6 8
1 . ,
172 173
.
1976 88 2001 10
800 . 2001 6 8 1
.
1 ,
2. 1
LA,
1
. 1 365