EFFECTIVE COMMUNICATION

PRESENTATION

PRESENTS

COMMUNICATE

Meet the objective of the PRESENTATION

COMMUNICATE

Clarify the messageObserve body languageMaintain individual self-esteemMake your point clear, concise, and simpleUnderstand other points of viewNurture others’ feelingsInvolve yourself in the messageAttend to the messageTalk judiciouslyEmphasize listening

PROCESS

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MESSAGE

MESSAGE

FEEDBACK

Co-communicatorCo-communicator Co-communicatorCo-communicator

EXPERIENCE EXPERIENCENOISE

ENVIRONMENT

BARRIERS

Bad attitude defensive, negative, or faultfinding

Avoiding “real” issues or problems

Reluctance to be open and honest

Rebutting all discussion

Internalizing negative results or self-esteem

Evaluating the message too critically

Regarding all communication as personal

Semantics and jargon

LISTEN

Let the other person convey his or her message

Involve yourself in others’ message

Summarize and paraphrase frequently

Talk only to clarify

Empathize with other people

Nurture active listening skills

FEEDBACK

Foster an open environmentEncourage feedback as a matter of routineEstablish guidelines for feedbackDiscuss unclear communicationsBe direct, but considerateAsk questions for better understandingConsider feelings of othersKeep focused on the objective

VERBALVoice that is clear and audibleEmphasizing main points by changing rate

and pitchRepeating things you want others to rememberBeing naturalAchieving understanding with your audienceLooking for feedback (verbal or nonverbal)

NON-VERBAL

Nodding or shaking of the headOpen or closed body positionNervous actions i.e. coughing, laughing, shakingVisual gestures hand signalsEmotional reaction like tears or a smileResponse time for feedback or simply being lateBlushing Acting bored by yawning or looking around Lowering of head signaling disinterest

HOW WE LEARN

• 1% - THROUGH TASTE

• 1 .5% - THROUGH TOUCH

• 3.5% - THROUGH SMELL

• 11% - THROUGH HEARING

• 83% - THROUGH SIGHT

PEOPLE REMEMBER

• 10% of what they read

• 20% of what they hear

• 30% of what they see

• 50% of what they see & hear

HOURLY COST OF MEETING...

SALARY 2 4 6 8 10 20

$62,000 125 250 375 500 625 1,250

$50,000 100 200 300 400 500 1,000

$37,000 75 150 225 300 375 1,000

$25,000 50 100 150 200 250 500

COMMUNICATION

PRESENTATION

Presentation Steps

• Gain Support

• Prepare the Presentation

• Give the Presentation

• Follow Up on the Presentation

Gain Support

• Identify Critical Decision Maker(s)

• Determine Key Stakeholders

• Answer WII-FM

Prepare the Presentation

• Build Rapport

• Make the Recommendation

• Stress Benefits

• Overcome Objections

• Seek Action

• Get Personal Commitment

METHODS OF VISUALIZING

• Flip Charts

• 35mm Slides

• Video

• Overhead Projector

• Multi-Media Projector

• Flipcharts/Posters/Pictures

• Handouts

WHY THE USE OF VISUALS?

• Improves Credibility

• Improves Productivity

• Increases Comprehension

• Increases Agreement

• Increases Retention

• Increases the Probability of Action

• Shortens Necessary Time.

BY ADDING COLOR• Helps you sell more persuasively.

• Increases motivation and participation.

• Accelerates the learning process. Helps retention and recall.

• Improves and increases comprehension.

• Motivates participants to read your visuals.

Say It With Pictures

HAVE AN AGENDA

• Overview

• Objectives

• Time Frame

• Start on time

• Give necessary breaks

• Make it participative

ROOM LAYOUT• Review layouts

– Auditorium– Classroom– Informal– U-Shape– Buzz

• Make sure the screen can be seen• Check for room temperature• Have additional projector bulbs on hand• Tape power cords to the floor.

Give the Presentation

• Practice

• Plan for Objections

• Visualize Success

Overcoming Fear• Deep Breathing

– Before you begin, make eye contact and take a deep breath• Reduce Stress

– Before presentation, inhale deeply and say silently to yourself. “I am…On the exhale, say silently “…relaxed”

• Visualize Success– Find a quiet place and picture yourself giving a perfect presentation

• Use Preparation Aids– Organize your thoughts on plan, note cards, etc.

• Practice– Perfect practice makes perfect presentation

• Move– Move and use gestures to make your presentation dynamic and

interesting

Give the Presentation

• Style– Act Naturally– Show Positive Attitude and Enthusiasm– Be Sincere– Professional - Friendly

• Delivery– Eye Contact– Body Movement– Gestures

Give the Presentation

• Recommendations Understood

• Stress Benefits

• Overcome Objections

• Have a Plan

• Get Personal Commitment

FOLLOW-UP

• Get Feedback– Presentation Evaluation

• Reduce Post Decision Anxiety

• Stress Benefits of Early Implementation

EvaluateEngage

– Did the presentation engage the audience?– Did the audience participate?– Did the audience get the WII-FM?

Visualize– Did the presentation provide a view of the objective of the presentation?

Achieve– Was the presentation objective(s) accomplished?

Learn– Did the presenter find any opportunities for improvement?

Validate– Were individual needs and contributions supported?

Acknowledge– Was Individual commitment obtained?

Troubleshoot– Are there any items requiring further research?– Any problems, issues or opportunities?– Any symptoms of conflict?

Escalate– Are there any issues or problems requiring further action by higher authority?

Summary

Tell them what you are going to tell them

Tell them

Tell them what you told them

Presentation Process

• Gain Support

• Prepare the Presentation

• Give the Presentation

• Follow Up on the Presentation