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  1. 1. The Enduring Impact Development ProgramEnhancing decisions, behaviour and performance 2008 Genos Pty. Ltd. - www.genos.com.au 1
  2. 2. Executive Summary Q. What attribute helps leaders perform the following critical functions effectively? Facilitating effective meetings Delivering difcult news Driving change Conducting performance management conversations Making effective decisions Motivating and engaging the team A. Emotional Intelligence. At the heart of doing these, and other leadership functions effectively, are the skills of emotional intelligence - self-awareness, empathy, emotional reasoning and the capacity to manage ones own and others emotions. With this is mind Genos has developed a comprehensive emotional intelligence program for frontline to mid-level managers, namely The Enduring Impact Development Series. As the name suggests this program translates cutting edge content, assessments, frameworks and concepts, into practical leadership behaviours that endure and have impact. Indeed the skills of emotional intelligence arent just critical to effective leadership, they are important to building relationships, parenting, managing stress and generally being resilient. The Enduring Impact Series presents a holistic approach to leadership development, improving a foundational set of skills that create greater personal and interpersonal success within and outside of the workplace.Enhancing decisions, behaviour and performance 2008 Genos Pty. Ltd. - www.genos.com.au 2
  3. 3. Program overview Time 1 Time 2 Multi-Rater Module 1 Multi-Rater Module 3 Module 4Module 5 Assessment The Module 2Assessment The TheTheEmotionally The Aware Intelligent AuthenticExpansive CenteredLeaderLeader LeaderLeader Leader Elapse Time 3 to 5 months (can be compressed) The Enduring Impact Series comprises a comprehensive blended learning experiences to produce lasting results including: Relevant pre-work Psychometric assessments Cutting edge research Inspirational content Participative methods such as role plays Experiential scenarios Pragmatic on-the-job applications A web-based collaborative learning platform (mygenos.net) This unique combination of learning methodologies not only make the learning more engaging, but provide greater assurance that the knowledge is embedded and that your employees will experience lasting behaviour change. It is the perfect introductory emotional intelligence developmental program for audiences from frontline through to mid-management levels.Enhancing decisions, behaviour and performance 2008 Genos Pty. Ltd. - www.genos.com.au 3
  4. 4. Program modulesS EXP NES RE E SS AR IO AW CE NAN DEMCIS ORION PERF SEMOTIONS MABEHAV I O R S NGNAGENI MES ONTR EAThe Learning ModulesThe Enduring Impact Series consists of ve (5) classroom-learning modules each designed for delivery in a half-day (four-hour)session. Recommended delivery of the modules is one every two to four weeks, with out-of-classroom learning activities throughthe myGenos.net online platform conducted between sessions to reinforce classroom learning. Total recommended delivery timefor the program, including completion of pre-program multi-rater assessments, is 3 to 5 months.Enhancing decisions, behaviour and performance 2008 Genos Pty. Ltd. - www.genos.com.au 4
  5. 5. Module 1 The emotionally intelligent leader Module 1 - The Emotionally Intelligent Leader (Introduction and Overview) This half-day module provides an introduction and overview to the concepts of emotional intelligence along with participants assessment results. At the conclusion of this module participants set a development goal for the program. The Enduring Impact Multi-Rater Assessment Core to the Enduring Impact Series is our Enduring Impact Multi-Rater assessment report. The foundation of emotional intelligence development is the creation of greater levels of self-awareness. The assessment report creates this foundation based on both self-perception and the perception of others. In doing so, valuable insights about each participants demonstrated EI in the workplace are explained, creating a valuable starting point for the EI developmental journey ahead. Using a memorable 4-skill EI model (Awareness, Expression, Reasoning,Management), the assessment report has been designed for ease of implementation (with only 29 questions, the assessment takes just 10 minutes for program participants and their raters to complete). The 4-skill EI model is designed to be visually memorable, and the skills easy to retain and to apply.Enhancing decisions, behaviour and performance 2008 Genos Pty. Ltd. - www.genos.com.au 5
  6. 6. Module 2 The aware leader Module 2 - The Aware Leader Developing Emotional Awareness Self-awareness is the foundation for developing all of the skills of emotional intelligence. How aware are your employeesnot only of their feelings, emotions, and mood states, but more broadly aware themselves in relation to others? Creating greater levels of awareness, and a greater understanding of differences with others will create the conditions for greater levels of expression, reasoning, and management, as well as greater overall individual effectiveness. The Aware Leader explores 4 different types of awareness:Cognitive: What is your preferred thinking style and those of your work colleagues and how does this impact yourbehaviourthe way you communicate, make decisions, and solve problems.Relational: What are your values, and what happens when your values are violated. More importantly, how can you createbetter relationships through an understanding of your own and others values?Somatic: Our bodies give out important cluesto ourselves and others. Being aware of your bodyboth internally (whatyou feel when you are stressed or anxious) and externally (your tone of voice and body language), is benecial for selfawareness, and as importantly, awareness of others.Environmental: Where do you get your best ideas? How does your immediate environment (by example, a clean desk topversus a messy one) impact your feelings and mood state, and correspondingly how you behave towards others? A greaterunderstanding of the impact of environment will help you to be more productive, stress-resilient, and creative.Enhancing decisions, behaviour and performance 2008 Genos Pty. Ltd. - www.genos.com.au 6
  7. 7. Module 3 The authentic leader Module 3 - The Authentic Leader Developing Emotional Expression Effective emotional expression is about the ability to talk openly about how you are feeling to the right person, at the right time, and in the right amount. Emotionally expressive people are good at handing workplace conicts. And because they talk openly and appropriately about how they feel, they build feelings of trust and authenticity with their colleagues. The Authentic Leader focuses on the everyday workplace occurrence of having authentic (or difcult) conversations. Conversations that occur as a result of a workplace conict. When you are faced with these situations in the workplace, what is your default approach? Are you more assertivefocused on winning? Are you more accommodating, or perhaps even avoidant of conict? What other approaches might provide a better outcomeone that is more collaborative and creates a win/win. What sort of perspectives might be at play when dealing with a workplace conict? What sorts of stories might be told (from simply the facts to something more complex like a story about reputation, values, or beliefs). The Authentic Leader explores the fertile ground of dealing with conict and how using the skills of emotional expression, along with a structured process for having authentic conversations will create better outcomes for you and your work colleagues.Enhancing decisions, behaviour and performance 2008 Genos Pty. Ltd. - www.genos.com.au 7
  8. 8. Module 4 The expansive leader Module 4 - The Expansive Leader Developing Emotional Reasoning We make decisions everyday. Someone who demonstrates high levels of emotional reasoning will make these decisions based on facts and feelings; on data and intuition. They will consider how individuals will react to their decisions. By factoring rational and emotional data into your decision-making process, you will have a greater likelihood of making better decisions and also having work colleagues support them. The skills of the Expansive Leader are never more valuable than in managing or dealing with change. As the saying goes, the only constant in life is changeand that has never been truer than it is in todays faced-paced business environment. When approaching a change, or a decision that ultimately involves change for you or someone you work with, how can you utilise emotional reasoning to create a better outcome. The Expansive Leader explores using stakeholder analysisunderstanding individuals who are likely to be impacted by a decision or a change, and how to move potential rebel rousers and blockers to change and instead create champions by understanding who they are, how they are likely to feel about the change, and to develop solutions and ways of communicating that reduce resistance and create greater levels of engagement. The module also explores typical reactions to positive and negative changes, and how utilising different communication vehicles and techniques will help you achieve better results.Enhancing decisions, behaviour and performance 2008 Genos Pty. Ltd. - www.genos.com.au 8
  9. 9. Module 5 The centred leaderTHALAMUS( The Air Traffic Controller)Module 5 - The Centred Leader Developing Emotional ManagementIndividuals with high levels of emotional management come across as beingcentred. They are good at maintaining positive moods, dealing effectively withstress, and reacting to strong emotions (such as anger) in constructive ways. Theyare also good at bringing out positive emotions and moods in others through whatVISUALthey

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