A CLOUD INFORMATION SYSTEM FOR DISASTER PREPAREDNESS

‘BEST PRACTICES’ SA PAG GAMIT NG BALANGAY ADMIN CONSOLE

(ADMIN CONSOLE BEST PRACTICE LIST)

UPDATED: NOVEMBER 2016

No pa r t o f th is pub l ica t io n m ay be re pro duce d, di s t r ibute d , or t ra ns mi t te d i n a ny fo rm

or by a ny me ans , i nc l udi ng pho toc opyi ng , recor d i ng, or o ther e lec tr on ic o r mec ha n ica l

me tho ds , w itho ut the pr io r wri t te n per m iss io n of the C I TY OF LEGAZ PI , exc ept i n the

case of br ief quo ta t ions e m bo die d i n c r i t ica l re v i e ws a nd c er ta i n o the r no nco m me rc ia l

uses pe rm i t te d by co pyr i g ht l a w.

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TABLE OF CONTENTS

INTRODUCTION ............................................................................................................................................. 3

CHAPTER I : SEGURIDAD NG IYONG ADMIN CONSOLE ACCOUNT – USERNAME at PASSWORD ................. 3

PAG PILI NG USERNAME ........................................................................................................................... 4

PAG PILI NG PASSWORD ........................................................................................................................... 4

PAG PILI NG E-MAIL ADDRESS ................................................................................................................... 6

CHAPTER II : ACCOUNT SHARING .................................................................................................................. 7

Chapter III: PAG-POST at PAG-DELETE NG ANNOUNCEMENTS SA BALANGAY NETWORK ........................... 7

PAG GAMIT NG ANNOUNCEMENT TAGS .................................................................................................. 7

PAG-VERIFY NG IYONG SOURCE ............................................................................................................... 9

LENGGWAHE AT PAGKAKASULAT NG ANNOUNCEMENT ....................................................................... 10

PAG-DELETE NG ANNOUNCEMENT POSTS ............................................................................................. 10

CHAPTER IV: PAG-UPDATE NG OFFICE/ORGANIZATION HOTLINES ............................................................ 11

CHAPTER V: MANAGER ACCOUNTS ............................................................................................................ 11

CHAPTER VI: TECH SUPPORT SERVICES ....................................................................................................... 12

CHAPTER VII: REPORTING SECURITY BREACH ............................................................................................. 13

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INTRODUCTION

Ang Balangay admin console ay maaring gamitin upang mag post ng announcements at hotline

information sa Balangay network. Ang binibigyan lamang ng access sa admin console ay mga

verified representatives ng mga agency at institutions na recognized ng Legazpi City Disaster

Risk Reduction Management Office (CDRRMO).

Iminumungkahi din na basahin ang TERMS and CONDITIONS ng Balangay upang maintindihan

ang liabilities at responsibilities ng mga taong gumagamit nito.

Upang mapanatili ang pagiging tama at updated ng impormasyon sa Balangay network, kami po

ay nakikiusap sa lahat ng admin console users na sundin ang “Best Practices” list na ito.

To be able to use the admin console to post announcements on the network, the user must first secure

an admin account. Please note however, that to qualify for an admin account, you must be:

An official representative of an agency/institution recognized by the Legazpi City CDRRMO. Maintaining

the account, and all the information that will be posted using that account is the sole responsibility of the

account user. (Please read the Balangay Network TERMS and CONDITIONS for a complete understanding

of the users’ liabilities and responsibilities).

Therefore, we request that you strictly and duly follow this list of BEST PRACTICES for BALANGAY USE to

maintain the network’s information timeliness and integrity.

CHAPTER I : SEGURIDAD NG IYONG ADMIN CONSOLE

ACCOUNT – USERNAME at PASSWORD

Sa iyong pag-register ng bagong account, ikaw ay kailangang mag bigay ng ilang impormasyon,

tulad ng USERNAME, PASSWORD at E-MAIL ADDRESS.

In the account creation process, you will be asked to provide the following information in the sign up

page:

PAG PILI NG USERNAME

Ang username ay isang unique na salita o kombinasyon ng mga titik at numero na

ginagamit ng Balangay para ma-identify ang isang user.

A username is unique word, string of letters and numbers used to identify a user.

Pumili ng username na madali mong matandaan, at related sa iyong agency o

organization. Gayunpaman, siguraduhing hindi ito madaling mahulaan ng kung

sino man. Mabuting lagyan ito ng capital letters, lowercase letters at pati na rin

numero.

Pick a username that is easy to remember and related to you and your organization.

However, make sure it can’t be easily guessed. Better if you can include capital letters,

lowercase letters and numbers in your username.

BAD USERNAME

GOOD USERNAME

orosite

Orosite_Juandelacruz89

Bagamat mas ligtas na i-share ang iyong username sa iyong mga katrabaho

kumpara sa password, mabuting iwasan na ipagsabi ito sa iba. Ang iyong

username ay isang ‘security layer’ para masiguro na ikaw lang at wala nang iba

ang makakagamit ng iyong account. Kapag ipinagsabi mo ito sa iba, maari nang

hulaan ang iyong password at gamitin ang iyong account ng hindi mo nalalaman.

Although the username is relatively safer to share with your workmates than the

password, it is best to avoid doing so. The username is still a layer of defense, and giving

it out easily will weaken the security of your account.

PAG PILI NG PASSWORD

Ang password, tulad ng username, ay isang unique na salita o kombinasyon ng mga titik

at numero na ginagamit ng Balangay upang makasiguro na ang naglo-log-in na

username ay ang totoong may-ari ng account.

A unique word, string of letters used paired with the username. A password is used to prove that

the person using Balangay Admin Console is really the one registered.

Huwag pipili ng password na madaling mahulaan! Do not use easily identifiable passwords.

Huwag pipili ng password na madaling ma-research tulad ng iyong birthday, SSS

number, etc. Hindi ito kasing hirap hulaan tulad ng iniisip ng marami. Do not use passwords that may not be as confidential as you think they are, such as your

personal information.

Huwag gagamit ng mga simpleng salita na madaling mahanap sa dictionary. Do not use simple words, especially those found in the dictionary

Iwasang gumamit ng password na binubuo ng mga letra na magkakatabi sa

keyboard, tulad ng ‘qwerty,’ ‘asdfgh,’ at ‘123456.’ Avoid using passwords composed of adjacent letters or numbers in your keyboard.

Siguraduhing UNIQUE ang iyong password, binubuo ng kombinasyon ng capital

letters, lowercase letters, numbers at special characters. Make sure you create a password with capital letters, lowercase letters, numbers and

special characters.

Huwag isulat ang iyong password sa ‘plaintext’ o madaling mabasa ng kung sino

mang makakita nito. Do not write your password in plaintext, where anyone can see it.

Huwag i-s-save ang iyong password sa browser (remember password). Do not store your password in your browser

Iwasang gumamit ng password na kapareho ng iyong mga passwords sa ibang

accounts (tulad ng e-mail, facebook account, etc.) Avoid using the same password as with your other accounts (like e-mail, facebook account, etc.).

Huwag ibibigay ang iyong password sa iba! Ikaw ay responsable sa iyong account

at announcements na ipopost sa Balangay network gamit ito. Huwag hayaang

may ibang tao na gagamit ng iyong account. Do not give out your password. You are responsible for your account and the

announcements posted with it. Never let anyone else use your account.

Siguraduhing baguhin ang iyong password buwan-buwan. Maari mo itong gawin

gamit ang ‘change password’ feature ng admin console.

Make sure to change your password at least every month. You can do it in the password change

feature of the Admin console.

BAD PASSWORD

GOOD PASSWORD

ilovecats

!l0v3C@tz_84

PAG PILI NG E-MAIL ADDRESS

Ang e-mail address na iyong ibibigay sa sign-up page ang aming gagamitin upang ikaw ay

ma-contact kung mayroong updates o mahahalagang mensahe ang Balangay team para

sa admin users.

Balangay will contact you through the e-mail address that you provided, in case of important

messages or announcements.

Siguraduhing ang e-mail address na iyong ibibigay saamin ay palagi mong

ginagamit. Dito kami magpapadala ng mahahalagang mensahe o

announcements. Register an e-mail address that you frequently use. We will be messaging you for

updates through the email that you will provide.

Kung sakaling makalimutan mo ang iyong username o password, ang bagong

password ay ipapadala lamang sa e-mail address na naka-register. If you lose your password, you can request for a new password. The new password will

ONLY be sent to your registered e-mail address.

Tulad ng iyong nararapat na pag-iingat sa iyong username at password sa

Balangay admin console, siguraduhing pagiingatan rin ang username at password

ng iyong registered e-mail address. Kapag ito ay na-hack, maari na ring ma-hack

ang Balangay account mo. The same with your username and password in Balangay, make sure you take extra

caution in using your registered email address. If your email account is hacked, it will be

much easier to hack through your Balangay account.

CHAPTER II : ACCOUNT SHARING

Hindi magandang gamitin ng iyong mga katrabaho and iyong admin account. Sa pagpapagamit

ng iyong admin account sa iba, tumataas ang posibiladad na manakaw ang iyong username at

password, at magamit ang iyong admin account ng hindi mo nalalaman.

Sharing an account between organization members is HIGHLY DISCOURAGED. Sharing accounts means

sharing user log-in credentials, making it more vulnerable to account theft and compromise.

Ang bawat admin account sa Balangay network ay naka-register sa isang pangalan lamang. Ang

lahat ng activities ng admin account (pag-post ng announcements, pag delete, etc.) ay naka-

track sa system at mai-t-trace sa pangalan ng taong naka-register sa account na ito.

Each user account is registered in the Balangay network for tracking. Whatever activity an admin

account does will be tracked and monitored under the name of the registered account owner.

Kung sakaling kailanganin ng inyong opisina/agency/organization ng dagdag na admin accounts,

mag register ng iba pang accounts sa Balangay admin console sign-up page, at huwag

kalimutang i-contact ang Balangay team para i-verify ang mga bagong account na ito.

Should your organization need more accounts for maintaining their announcements, please do sign up

for more accounts in the registrations page, and contact Balangay team for verification.

Chapter III: PAG-POST at PAG-DELETE NG

ANNOUNCEMENTS SA BALANGAY NETWORK

Maaring mag-post ang admin account users ng kahit anong announcement na may relasyon sa

Disaster Preparedness. Halimbawa ay school suspensions (para sa mga eskwelahan), training

and hazard drill announcements, call for volunteers, warnings, atbp.

Admin account users can post any announcement related to Disaster Preparedness. For example: school

suspensions for school admin accounts, training and drill announcements, call for volunteers, warnings,

etc.

PAG GAMIT NG ANNOUNCEMENT TAGS

Ang bawat announcement ay may mga ‘Category Tags.’ Ang mga announcement na

pupwede mong i-post ay depende sa uri ng inyong opisina/organization. Halimbawa,

ang mga school accounts ay maari lamang mag post ng mga announcements sa ilalaim

ng “School” category. Ito ay para masiguro na ang mga ahensya lamang na mag sapat

na authority ang makakapagbibigay ng official announcements sa takdang categoriya.

Every announcement that will be posted in the network will have a corresponding ‘Category

Tag.’ Admin users can only post announcements under categories they have authority to post in.

For example, school admin accounts can only post under the ‘School Announcements’ category

tag. This is to ensure that only agencies with proper authorities to make official announcements

can post credible information.

ANNOUNCEMENT TAG IBIG SABIHIN

General

Mga disaster-related announcement na hindi nabibiliang sa mga kategoriya na nabanggit (sa ibaba). Halimbawa ay mga road closures, traffic advisories, drills, seminars, events. Disaster-related announcements that do not fall under the categories mentioned in the following rows. For example, road closures, traffic advisories, drills, seminars, events.

School

Mga disaster-related announcement ng mga paaralan, universities at colleges. Halimbawa ay in-school disaster drills, seminars, trainings, school announcements, class suspensions. Disaster-related announcements within schools, universities and colleges. For example, in-school disaster drills, seminars, trainings, school announcements and class suspensions.

Bagyo

Mga announcement tungkol sa paparating na bagyo. Announcements about incoming typhoons.

Baha

Mga announcement tungkol sa posibleng pag-baha. Announcements about possibilities of flooding in certain areas.

Lindol

Mga announcement tungkol sa posibleng pag lindol at mga lugar na prone sa lindol. Announcements about possibilities of earthquakes, and earthquake prone areas.

Volcano

Mga announcement tungkol sa volcanic activities ng isang malapit na bulkan, tulad ng Bulkan Mayon ng Albay. Announcements about volcanic activities of nearby volcanoes, such as Albay’s Mayon Volcano.

Tsunami

Mga announcement tungkol sa posibleng pagkakaroon ng tsunami. Announcements about possibilities of tsunamis forming in coastal areas.

Siguraduhin na ang inyong announcement ay may tama at angkop na category tag, tulad

ng naka-sulat sa table sa itaas. Ito ay makakatulong na mas madaling makita at

maunawaan ng publiko.

Make sure that your announcement will have an appropriate category tag, as listed in the table

above. This will help the public better understand the nature of your announcement.

PAG-VERIFY NG IYONG SOURCE

Bago mag post ng kahit anong announcement, siguraduhing ito ay ni-review ng mabuti

at nanggaling sa isang official source.

Makikita sa announcement na iyong ipo-post ang iyong opisina/organization na nire-

represent kaya mabuting i-verify ito sa iyong direct superior bago mag post ng

announcements.

Bagama’t pupwedeng i-delete ang mga post sa admin console, maaring may ibang tao

na makakita ng isang maling post.

Verify your source. Your announcement will immediately be published under the agency that you

represent. Therefore, please make sure that you have verified the information to be accurate.

While you can delete an announcement, someone may have already seen an erroneous post as

soon as it is published.

LENGGWAHE AT PAGKAKASULAT NG ANNOUNCEMENT

Layunin ng Balangay network na magbigay ng mabilis, tama at madaling maintindihan

na impormasyon sa publiko. Kaya naman kami po ay nakikiusap na hanggat sa maari,

gawin lamang simple ang pagkaka sulat ng inyong announcement. Mabuti rin kung

maisusulat ito sa inyong local language (Bicol, Tagalog, etc.) upang mas maintindihan ng

marami.

Iwasan din po hangga’t sa maaari ang pag-gamit ng teknikal na termino, lalo na kung ang

announcement ay naka-address sa mga mamamayan (at hindi sa mga eksperto).

Balangay network aims to deliver fast, correct and understandable information to the public. It is highly

advised that you word your announcement clearly and simply. It is also recommended that you write your

announcement in your local language so that it will be understood by many, if not all of your target

audience.

We are also discouraging the use of highly technical terms, especially if your announcement is addressed

to common people (and not field experts).

PAG-DELETE NG ANNOUNCEMENT POSTS

Maaring mag delete ng announcements gamit ang admin console. Siguraduhing na-

review ng maigi ang announcement na iyong ide-delete bago ito tuluyang tanggalin.

Ang isang announcement na na-delete na, ay hindi na pwedeng ma-restore o maibalik.

Ang mga announcement na maari mong ma-delete ay ang mga announcement lamang

na iyong ipi-nost. Hindi mo maaring i-delete ang announcements na ginawa ng ibang

account, kahit pa pareho kayo ng opisina/organization maliban na lamang kung ang

iyong account ay “Manager Account.” Ang mga “Manager Account” lamang ang may

kapangyarihan na mag delete ng kahit anong announcement na ipinost ng mga accounts

ng kanilang opisina/organization.

You can delete posts in the delete announcements page. Make sure to review the announcement

before deleting it since once deleted, it cannot be recovered anymore.

You can only delete announcements that you posted. You cannot delete announcements made

by other accounts even under a similar ORGANIZATION. Only MANAGER Accounts can delete

announcements created by all accounts under their organization.

CHAPTER IV: PAG-UPDATE NG OFFICE/ORGANIZATION

HOTLINES

Maari mong baguhin o i-update ang contact information ng iyong opisina/organization gamit

ang admin console. Ang changes ay agad na mai-pu publish sa buong Balangay network, kaya

siguraduhing tama ang iyong impormasyon na ilalagay.

Upang mapanatili na up-to-date ang hotlines information page, ugaliin na i-update kaagad ang

inyong hotlines information sa Balangay admin console kung may mga pagbabago sa inyong

contact information.

Balangay admin console allows you to update contact information of the agency/organization you are

representing. Please make sure you have reviewed the information to be correct before making changes,

as the changes will be immediately be published throughout the network.

To maintain the network’s up-to-date information database, please update your hotlines information as

soon as any of your organization/agency’s contact information changed.

CHAPTER V: MANAGER ACCOUNTS

Ang MANAGER ACCOUNT ay isang espesyal na account na maaring mag-delete ng kahit anong

announcement na naka publish sa pangalan ng kanyang opisina/organization.

Dahil sa additional na pribilehiyo ng manager accounts, kami po ay nakikiusap na mas mahigpit

ang gawing pag iingat sa pag gamit ng mga account na ito.

Kung gustong gawing manager account ang iyong account, contact-in lamang ang Balangay tech

support team sa admin console (gamit ang “General Message” tag) o kaya naman ay mag e-mail

sa support@balangayph.com at maghintay ng aming instructions.

Manager accounts are special accounts that can delete announcements made by all accounts under their

office/organization.

Because of the added privilege given to manager accounts, extra security must be exercised by the

account owner.

To elevate your account to a manager account, please contact Balangay tech support team using the

“General Message” tag or e-mail support@balangayph.com and wait for further instructions.

CHAPTER VI: TECH SUPPORT SERVICES

Kung ikaw ay magkakaroon ng issue o errors sa iyong pag gamit ng Balangay admin console,

maaring mag file ng “Tech Support Case” gamit ang admin console (o mag email sa

support@balangayph.com). Mino-monitor ng tech support team ang mga cases ito, tulad ng

oras ng pag-file ng case, na-ecounter na problema at oras ng pagka-lutas ng case.

Upang mabilis na malutasan ng tech support team ang inyong mga cases, kami po ay nakikiusap

na mag lagay ng tamang ‘tag’ sa inyong tech support-related message. Mayroong tatlong uri ng

tech support tag:

If you are having issues with your account, you can FILE a TECH SUPPORT CASE using the admin console.

These cases are recorded, time stamped, and closely monitored.

For the tech support team to facilitate tech support cases as fast as possible, we are requesting that you

place the appropriate “TAG” on your tech support case. Tech support cases can have THREE TAGS:

TECH SUPPORT TAG IBIG SABIHIN

GENERAL MESSAGE

Gamitin lamang ang tag na ito kapag ikaw ay magpapadala ng COMMENTS, SUGGESTIONS o MENSAHE sa support team na hindi kailangan ng agarang atensyon. Kapag nagpapadala ng GENERAL MESSAGES, walang tech support tickets na ibibihay sainyo, at hindi ito mare-record bilang isang tech support case. Gayun pa man, makaka asa kayo na babasahin at tutugunan ng tech support team ang inyong mensahe sa lalong medaling panahon. Use this tag ONLY if you have comments or messages to the support team that do not require urgent attention. When sending GENERAL MESSAGES, no tech support tickets are generated, hence, this won’t be recorded in your dashboard. Rest assured though, that the tech support team will read and respond to your message as soon as possible.

TECH SUPPORT

Kung ikaw ay nagkakaroon ng problema sa functions ng admin console, gamitin ang Tech Support Tag sa inyong mensahe. Halimbawa: Kung ang iyong pino-post na announcement ay hindi lumalabas sa network. Sa iyong pag send ng tech support message, bibigyan ka naming ng ‘ticket.’ Ito ay isang tracking number para mabilis naming ma-record

at ma-monitor ang iyong issue. Ang status ng issue na ito ay makikita sa dashboard ng iyong admin console. If you have any technical issues about the admin console, please use the tech support tag. For example: Post does not appear on the network, etc. When sending tech support issues, a ticket is generated. This will be your tracking number for your issue. You will see this in your dashboard.

ACCOUNT ISSUES

Gamitin ang tag na ito kapag ikaw ay nakakaranas ng technical issues tungkol sa iyong account, tulad ng problema sa iyong username o password. Magkakaroon ng tech support ticket kapag ginamit ang tag na ito. Use this tag when you have technical issues specifically about your account, such as username or password difficulties. A tech support ticket will be generated in using this.

Kapag na-resolbahan na ng tech support team ang inyong issue, kami po ay nakikiusap na kayo

ay mag reply at mag-confirm na ang inyong issue ay nalutas na. Ito po ay aming gagamitin para

i-close ang inyong case, at para na rin matugunan ng tech support team ang iba pang cases.

If your issues are resolved, please do not forget to reply to the tech support team so that we can remove

your tech support ticket and close your case. This is so the team can work on other tech support issues as

well.

CHAPTER VII: REPORTING SECURITY BREACH

Kung sakaling hindi kayo maka log-in sa inyong admin account, o di kaya ay mayroon kayong

suspetsya na may ibang taong gumagamit sa iyong admin account ng hindi mo nalalalman, paki

NOTE:

Pag mag re-report ng cybersecurity issues (tulad ng hacked accounts) gamitin ang

“Account Issues” tag.

For cybersecurity breach reports, please use the “Account Issues” tag.

report po nito gamit ang “Contact Tech Support” feature sa admin console, o di kaya ay mag

email sa support@balangayph.com SA LALONG MADALING PANAHON upang agad na

maimbestigahan ito.

In case of account loss, or should you have doubts that your account has been hacked or compromised,

please REPORT THIS TO THE TECH SUPPORT TEAM AS SOON AS POSSIBLE.

Please send a tech support case under ACCOUNT ISSUES, or email us at support@balangayph.com.

END OF DOCUMENT