e_v company presentation

Company Presentation


September 2015

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Our Vision

We link together the aspirations of discerning individuals around the world –

be it in a private or a business context – with total passion.


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serious

reliable

professional

networked

driven authentic innovative

elegant

stylish

high-quality

independent

Our Core Values

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Our World

Engel & Völkers is an international service company specialised in the brokerage of …

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Our World

Residential real estate

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Our World

Commercial real estate

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Our World

Yachts in the premium segment

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Our World

Private and business aircraft


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Our Leadership

“Global business has changed since I founded Engel & Völkers over

more than 35 years ago. However, quality products, premium

service, and innovative thinking never seem to go out of fashion.

Using this focused approach, we have steadily gained global market

share, while simultaneously diversifying our product portfolio to best

suit the needs of our clients. It has been a great journey so far, but it

is only just the beginning.“

Christian Völkers, Founder and Co-CEO


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Founder and Co-CEO Christian Völkers (left), Co-CEO Sven

Odia

Our Leadership

“The creation of a global brand is only possible with

the highest amount of passion.”

1988

Founding

of Grund

Genug

publishing

house

1988

Entry into

Commercial

Real Estate

business

1990

First resi-

dential

shop opens

outside of

Germany on

Majorca

1996

Engel &

Völkers

Real Estate

Academy

opens

1998

Licence

Partner

concept

established

2007

Private

Office opens

in London

2012

Engel &

Völkers

opens 500th

office

worldwide

2013

Establish-

ment of the

Market

Center

concept and

opening of

the first MC

in Barcelona

1977

Founding of

Engel & Cie,

later Engel

& Völkers in

Hamburg

2014

Chairman-

ship of the

Management

Board of

Engel &

Völkers AG

is shared by

Christian

Völkers and

Sven Odia


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Our Milestones

2007

Yachting

division

founded

2015

Aviation

division

founded

Our Structure

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Residential Properties

We are a market leader in the sale and rental of the world’s

most exclusive properties.

Our distinctive property shops convey an elegance and attention to service

that has made our brand one of the strongest real estate brands in the world.

Working with premium developers, we market exclusive resorts and second

home developments situated in the most stunning locations.

Through our unique licensing system, our residential business has grown

rapidly with more than 590 property shops now operational in 36 countries.

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Commercial Properties

In 1988, we successfully entered the commercial real estate business

by focusing on clearly defined market segments:

Investment Properties

Office Space

Industrial Space

Retail Space

Engel & Völkers Investment Consulting GmbH

(transaction management)

With more than 65 offices Engel & Völkers Commercial has solidified its position

as a leading international real estate brand.


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Yachts

We began operating in the premium yachting segment in 2007.

Utilising the strength of the Engel & Völkers brand and network,

we offer unique access to our global clients.

Our service offer includes independent brokerage and charter services as well as

management of new construction and refits.

As we are not affiliated with any manufacturer or shipyard,

Engel & Völkers Yachting prides itself on providing truly independent,

unbiased consultation and support to its clients.


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Private and Business Aircraft

Engel & Völkers Aviation began operation in 2015.

The business division is specialised in aircraft sales and personally tailored

charter flights around the world.

The portfolio ranges from small propeller aircraft through to large super jets.

In addition to aircraft charter for individual trips and aircraft trading, Engel &

Völkers Aviation is also brokering business and private aircraft for long-term

charter and through fractional ownership schemes. Moreover, the business

division provides comprehensive consulting on legal and taxation issues, aircraft

management, structured finance as well as risk management and insurance.


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Our Market Center Concept

Besides the successful establishment of the Licence Partner system in 1998,

Engel & Völkers introduced the Market Center (MC) concept in the year 2013.

With the MC concept the company is pursuing a strategy aimed at faster

growth in the world’s major cities and a greater gain of market share.

The licence for an MC covers the entire geographical region of a metropolis.

This means that its transaction volume is equivalent to that of between ten and

20 traditional Engel & Völkers shops and offices.

In addition to a central office space for up to 300 sales advisors, the concept

also envisages the opening of several Property Lounges in strategically

important locations throughout the city. These lounges are intended to serve

as initial points of contact for potential clients

The first MC opened in Barcelona in 2013. Further Market Centers have been

established in New York, Bogotá, Vienna, Malta, Madrid, Valencia, Dubai and

Rome


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„Castles and Manor Houses“ and “Agriculture & Forestry”

The business segment „Castles and Manor Houses“ was founded in 2012 and

offers its services as a competent partner to owners and buyers on issues

relating to the valuation and international brokerage of prime historic real

estate.

In 2014 Engel & Völkers extended the business segment „Castles and Manor

Houses“ with “Agriculture & Forestry”, which encompasses all real estate

related to agricultural and forestry industries like, for example, winegrowing

estates, private hunting grounds, forestry estates, farmland and meadow land.

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Engel & Völkers Capital AG is specialised in the issuance of sustainable

investment funds within the real estate sector. Its offering ranges from multi-

purpose residential and office buildings to commercial real estate, and from

individual properties and building complexes right through to extensive real

estate portfolios.

These offers are available either as mutual funds for the public or as private

placements for an exclusive group of investors. With a strict focus on sustainable

return, security and growth, Engel & Völkers Capital utilises the opportunities that

arise in attractive property markets.

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This preeminent lifestyle magazine welcomes readers into the world

of high quality and luxury living showcasing the finest properties and

yachts our global network has to offer.

Using breathtaking photos and intriguing prose, readers

become emotionally hooked with the turn of every page.

Global Circulation: around 300,000

Distributed worldwide throughout the Engel & Völkers network

Published quarterly

Printed in English, German, Flemish, French, Spanish and Italian

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External Communication: International PR activities reach a global audience.

Engel & Völkers is in regular contact with around 6,500 journalists and around

3,700 media outlets.

Objectives:

To raise the level of awareness for the Engel & Völkers brand in the public

domain.

To increase the transparency of the company and thereby reinforce trust and

credibility.

Efficient sales support for all partners, be it for licences, properties, buyers or

homeowners.

Internal Communication: The internal communication at Engel & Völkers

informs all employees around the world about the current news from licence

regions and company headquarters in Hamburg.

The InHouse screensaver is the central online platform at Engel & Völkers.

Company news is updated on a daily basis and displayed directly on the

computer screen of every employee.

Licence partners and sales advisors receive regular updates (online

newsletters) with information from all departments at headquarters that is

aimed at specific target groups.

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IT-Services GmbH is a wholly owned subsidiary of the Engel & Völkers Group.

It provides IT products and services that are specifically tailored to the

international property market and support all Engel & Völkers shops and

offices worldwide in their endeavours to

Acquire new clients

Manage client relations in an optimum way

Process sales activities in a transparent manner right from the

acquisition stage through to the closure of transactions.

Working together with internationally leading online marketing companies, IT-

Services GmbH supports the entire E&V network in its sales operations. The

services provided range from content creation and the analysis of Homepage

traffic statistics through to search engine optimisation.

Continuous quality management and permanent technical development of the

IT products ensure that all E&V employees are able to work efficiently at any

given time and wherever they happen to be in the world.

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From its headquarters in Hamburg, the Private Office provides personal support

to ultra-affluent clients interested in buying or selling from within the highest-end

segment of the global luxury property market.

With the utmost discretion and privacy, coupled with first-class service, the

Private Office offers its clientele access to a global audience of incomparable

wealth and sophistication.

A key component of the Private Office service is the exclusive VIP Marketing

Package, which is mailed directly to a preselected recipient list of more than

3,000 VIPs worldwide.


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The Engel & Völkers Academy was established in 1996 to guarantee

standardised, high-quality training to all Engel & Völkers employees worldwide.

Using experienced trainers and state-of-the-art technology,

1,900 individuals per year receive specialist training in:

Corporate brand values

Operational systems

Service expectations

Sales strategy

Branding

Customer service

Due to our international expansion and various regional market

requirements, regional academies have additionally been established.


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Believing that business is inextricably linked with social responsibility,

the Engel & Völkers Charity was launched in 2008.

The Engel & Völkers Charity is a non-profit organisation that is working to

build a school in the rural village of Agbetiko in Togo, and to provide

essentials such as clothing, books, and furniture for the pupils.

100 per cent of the proceeds go directly to this school project.

We understand that a home is not simply where you rest your head,

but also where you learn, laugh, and play.


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Our Success

Global Reach and Revenues

Operational in 36

countries on four

continents.

More than 6,800 employees

worldwide.

2014 total commission

revenues: EUR 300.3 million.


Our Success

Global Presence

Residential Shops and Commercial Offices Worldwide

34 45 54 71

99

175

218

330

383

444 466

497 523

570

615

0

100

200

300

400

500

600

700

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014

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Our Success

Global Presence

Employees Worldwide

1700

2500

2900

3300 3500 3600

4100

4600

5500

0

1000

2000

3000

4000

5000

6000

2006 2007 2008 2009 2010 2011 2012 2013 2014


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Our Points of Differentiation

We have always remained focused on the core tenets of our business

that have laid the foundation for our success:

Brand: A clear and consistent corporate identity and standardised

marketing concept.

Network: With a global network spanning 36 countries and four continents,

we offer our clients access to a global audience and properties.

Shop/ MC Concept: Through our unique property shops and Market Center, we

are truly where our customers are.

Service: We are wholly committed to a level of service and support

that is unparalleled.


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Contact

Engel & Völkers AG

Stadthausbrücke 5

20355 Hamburg

Germany

Tel: +49-(0)40-36 13 10

Fax: +49-(0)40-36 13 12 22

[email protected]

www.engelvoelkers.com

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