experiência de consumo walt disney world | by felipe hammes
DESCRIPTION
A Disney é uma marca que consegue tornar o mundo dos sonhos em realidade. Ela garante a todos visitantes uma incrível experiência em cada um de seus parques, assim como seus produtos. Os ensinamentos da Disney podem ser aplicados na gestão de marcas das empresas, fazendo com que o cliente viva a sua marca. Nestes slides, Felipe Hammes, planjemaneto da PRODV, mostra um pouco sobre como Disney World faz com que o seu passeio seja uma experiência lembrada para o resto da vida; o investimento forte para que os "Membros do Elenco" (como os colaboradores são chamados) peguem para si a ideia de tratar clientes como Convidados em sua casa; superação das próprias expectativas, em um ambiente onde tudo demonstra entusiasmo.TRANSCRIPT
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