Expo 2020DHA Contribution & Support Framework

Our Partners

Public Sector

Private Sector

إدارة اللياقة الطبية

المدارسالمستشفيات الخاصة كز المتخصصة والمرا

المختبر

Private Sector

Since the announcement of hosting the Expo 2020 in Dubai, Dubai Health Authority (DHA) has worked on planning ahead to provide the best health and organizational services, where four strategic objectives are linked to the objectives of the Expo: Expo

2020

The first fourStrategic Objectives

Detailed operational plan with the participationof all concerned sectors and departments

DHA strategic

objectives

Operational

work plan

Subthemes

Opportunities

Sustainability

Mobility

Universal Aims

Connecting minds

Creating the future

Governance

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Vision:Towards a healthier and Happier Community

Mission:Transforming Dubai into a leading healthcare destination by fostering innovative and integrated care models and

by enhancing community engagement

Stakeholders Impact

Operational Excellence

Organizational Capabilities

Goal # G1 oal # G2 oal # 3

Drive and ensure compliance and accountability through

an Innovative Health Governance Framework

Protecting and Improving Population Health

Ensuring Patient Happiness by Providing World-class

healthcare Services

Strategic Objectives:

Objective # 1:Position Dubai as a global medical destination by introducing a value-based, comprehensive, integrated and high quality service delivery system

Objective # 2: Direct resources to ensure healthy and safe environment for Dubai population

Objective # 3:Promote Public and Private collaboration in Healthcare

Objective # 4:Foster innovation across the continuumof care

Objective # 5:Revamp the governance structure of DHA

Objective # 6: t System

by ensuring an integrated data platforms

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DHA has developed a customers / visitors / investors service charter in the Emirate of Dubai especially for Expo 2020.

Before arriving into the emirateDHA is committed to provide the customers, investors and visitors with all information of health insurance, health care services, medical tourism and highlighting Dubai as a leading health care center before they arrive to the emirate using all channels of communication.

Upon arrival DHA is committed to provide medical fitness services in innovative ways upon arrival of investors and workers, link all medical reports with the unified electronic file and the public health control system, and also serve visitors through the airport clinic upon arrival in the emirate.

While staying in the EmirateDHA is committed to provide primary health care services, emergency services and specialized medical services through the Integrated hospitals, facilities and centers of DHA at the four-site Expo, and link all medical reports with the unified electronic file system and the public health control system.

After stay and returnDHA is committed to provide all health reports through the application of “my chart” and to send private and secure medical reports to concerned persons after returning home.

DHA has defined the journey of the customers / visitors / investors to the Emirate and identified the initiatives, projects and innovative services that DHA will provide before their arrival to the Emirate, upon their arrival, during their stay and after their safe return to their homes:

Communications

Health insurance – Is’aad

Dubai Heart Safe City

Medical Licenses– Sheryan

Four clinics of Expo

Unified electronic medical

file «Salama» - Nabed

Public Health Surveillance

Network - Hasana

Data Center and Business

Continuity Center

Communications

Unified electronic medical

file «Salama» - Nabed

Before arrival

Upon arrival

CommunicationsMedical fitness testDubai Heart Safe CityUpgrading the readiness of airport clinics - SalamaUnified electronic medical file Salama - NabedPublic Health Surveillance Network - HasanaData Center and Business Continuity Center

During stay

Communications

Dubai Health Experience

Medical Licenses– Sheryan

Public Health Surveillance

Network - Hasana

After stay and return

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Priority projects and initiatives of DHA that are related to Expo 2020

Hasana - Public Health Surveillance NetworkThe Public Health Surveillance Network aims to monitor and reduce the spread of infectious diseases, follow up basic vaccinations and manage vaccination campaigns in Dubai.

SheryanA network of health care specialists among the UAE's health authorities as the only source of approved data for the issuance of temporary medical licenses to some profession-als enabling them to take care of the needs of exhibitors and visitors at Expo 2020.

Dubai Heart Safe City InitiativeDeveloping an effective response system to make Dubai the "Heart Safe City" in the world by adopting healthy innova-tions to combat heart attacks.

Salama - The unified electronic medical fileThe unified electronic medical file that aims to create a unified electronic record for each patient, available in all the centers of DHA. It also provides doctors with accurate data on patients to help them in decision making, to achieve the best medical outcomes.

Strategy for Investment in the Health Care SectorStrategy for investment in the health care sector and partnership with the private sector, including investment in the Emirate and the service of Expo 2020

SalemAn integrated intelligent system designed to improve the customer's journey, reduce waiting time, and provide all services in one place, with the best methods, electronic systems and smart technologies.

Dubai Health Experience - DXHThe site includes a variety of travel information including how to obtain a UAE visa (if required), in addition to the option of booking the hotel and the round-trip tickets on Emirates Airlines. The site includes more than 17 hospitals, 45 health facilities and more than 600 health packages.

Health Facilities Performance Assessment SystemA smart system measuring the performance of all health facilities in Dubai including an integrated star rating system that will be available for the public in the emirate.

DHA Central Call CenterFull fledge central Call Center acts as DHA’s first line of customer service, responding to customer’s inquires, booking medical appointments and ease the communication of custom-ers with DHA through telephone, website and social media channels.

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