extending the partnership to the cloud
DESCRIPTION
Steve Wanklin, Corporate VP for Capgemini’s Infrastructure Services presents the Service Management approach Capgemini and BMC have taken together as partners and enabled their clients to operate in the cloud.TRANSCRIPT
Extending the partnership to the cloud
BMC Exchange UK 2013
Steve Wanklin
2 Copyright © Capgemini 2013. All Rights Reserved
Presentation Title | Date
Capgemini Delivering simply business cloud...
3 Copyright © Capgemini 2013. All Rights Reserved
Presentation Title | Date
Market What we see
Disruption Forces
2011 2015
41
Cloud Services
150
63%
18%
19%
65%
28%
8%
40%
54%
11%
39%
CAGR
‘15/’11
Public cloud SI Service provider cloud Client on-premise cloud
Source: Forrester, Everest
SI Service provider cloud
„11
%Total
CAGR
„15/‟11
41% 49%
36% 51%
18% 69%
4% 32%
18% 54%
Dynamic
applications
services
Dynamic
BPO services
Dynamic
infrastructure
services
Total =
$7.5bn
Cloud-based
integration
Buyer preferences are moving to
on-demand, pay-per-use & “as a
Service” models
Market
Development of disruptive
industrialized low-unit cost
business models
Industry
Undifferentiated traditional OS
services are increasingly
commoditized
Services
4 Copyright © Capgemini 2013. All Rights Reserved
Presentation Title | Date
Trends & Challenges Funding IT Innovation & Transformation
• Procurement is moving out of the IT department
• CFO and CMO agenda gaining greater influence in IT spending
• Outsourcing being replaced by service procurement
• Capital procurement changing to operating expenditure
• Deal sizes and procurement terms are shortening
“By 2017 the CMO Will Spend More on IT
Than the CIO” – Gartner
5 Copyright © Capgemini 2013. All Rights Reserved
Presentation Title | Date
Business engagement with IT
New
Services
Existing
Services
Service Marketplace
Business Infrastructure
Marketplace
Private
Cloud
Partner
Cloud Legacy
Public
Cloud
ICS Platform, ISV
Platforms. Vertical
Industry Platforms
Microsoft
Salesforce.c
om
Amazon
Rackspace Hosting
Cloud Service
Orchestration
ISV
Services
Customer
Adoption
Services
Service
Dash Board
Business Process
Dash Board
6 Copyright © Capgemini 2013. All Rights Reserved
Presentation Title | Date
Building the Strategic Path Aligning with and supporting our customers change
Gen Next :Cloud Sourcing
Service Aggregation and Orchestration
Business IT Enablement
Agile Sourcing
Tower
Management
Legacy
Towers
Encapsulated Services
SaaS BPaaS
IaaS PaaS
Service Store Catalogue
Service Aggregation
Service
Configuration
Management
Business Process
Orchestration
Gen 1 : Simple IT
System Management
Business Interface
In-house IT Management
Server / Storage
Applications
Networks
Su
pp
ort
Gen 3 :Tower Sourcing
Tower-Based Service Integration
Business Interface
Service Level & Performance Management
Multi-Supplier Coordination
Tower Integration
Tower
Management
Tower
Management
Tower
Management
Apps
Tower
Infra
Tower 1
Network &
Comms
Tower
Gen 2 : Full Outsourcing
Service Management
Business Interface
Supplier Management
Server / Storage
Applications
Networks
Su
pp
ort
Service Management
7 Copyright © Capgemini 2013. All Rights Reserved
Presentation Title | Date
Transforming to the premier service orchestrator
Delivering your business goals
Service Management
Service Integration
Service Aggregation
Service Orchestration
Capgemini acts as a single
interface between the client
and its multiple contracted
service suppliers to ensure
that they function effectively
together to provide a
coherent set of services that
deliver agreed and
measurable business
outcomes.
A service brokerage model,
that facilitates the
commercials, solutions and
services for one or many
customers in one or many
vertical markets in an on-
demand model.
Delivers IT service
transformation. We support
a client‟s service delivery
from strategy and design
through to ITSM on-boarding
and operations, enabling
cost reduction and driving
higher service levels for the
client.
Enabling a client‟s IT
organization to aggregate the
changing and complex mix of
IT services, service providers
and technology suppliers.
Allows a client to focus on
meeting changing demands of
the business with reduced
risks and costs, improved
speed of delivery, and
increased flexibility
8 Copyright © Capgemini 2013. All Rights Reserved
Presentation Title | Date
Streamline the Legacy: an enhanced ‘Business as Usual
• „Aggressive‟ convergence to strategic and preferred partner-based solutions
• Align with goals of reducing mature (legacy) services and migrate to services
which will support greater competitiveness and underpin foundation
• Transform landscape and services to drive out cost inefficiencies.
• Productivity improvements through adoption of common systems, tools,
processes
• Focus on delivery organisation without impact on operations. New services to
be based on the agreed eco-system of strategic partners.
• Embrace self service, leverage workflow and advanced provisioning
capabilities across all layers of development, operational „run-time‟ and
delivery estate
• Move from Automation to continuous Innovation!
Standardise
Industralise
Automate
9 Copyright © Capgemini 2013. All Rights Reserved
Presentation Title | Date
Standardise; Industrialise and Automate
EMC
HP
BMC
Q3‟11 Q1‟12 Q2‟12 2013 2014 2015 2016
Benefits
Realis
ation
• Standardized storage and data protection
Standardized x86 server architecture across Data Centres
• Migrate 200+ clients to new ITSMaaS solution
• Converged Computing platform
• Data Centre Consolidation strategy
• Global Delivery Network
CMU
10 Copyright © Capgemini 2013. All Rights Reserved
Presentation Title | Date
Establish Basis for Future Old alliances not always the best
Virtualization Alliances
Thin Clients
Management / Security
Servers / Storage /
Network / equipment
Tools
Applications
De
pth
of
Pa
rtn
ers
hip
Strategic
Strategic
Interactional (examples)
11 Copyright © Capgemini 2013. All Rights Reserved
Presentation Title | Date
440+ accounts were using the legacy toolsets
12 physical instances
Diversity of service desks (global, regional, country & customer specific)
Capgemini‟s biggest accounts are transitioning
Large volumes transacting through the combined systems
o Incidents logged each month
o Changes raised each month
o Configuration items
o Knowledge Management articles
ITSM in Infrastructure Services Before transformation
12 Copyright © Capgemini 2013. All Rights Reserved
Presentation Title | Date
Capgemini Cloud Hosting BMC Remedy OnDemand
Infrastructure Services has committed to transform our business into a truly global
entity focused on reducing Total Cost of Ownership (TCO) and delivery excellence in
the area of tools, systems and services by end of 2014.
Partnering with BMC to deliver :
RoD hosting services globally from UK and NA
BMC transformation services into our global
OneITSM program
Delivering transformation programs jointly to our
mutual clients
13 Copyright © Capgemini 2013. All Rights Reserved
Presentation Title | Date
Building on the capability of RoD - “OneITSM”
The “OneITSM Program” will run Jan 2013 - Dec 2014 to:
Global standards for all ITSM services, contracts & SLA‟s, processes and Remedy On Demand (RoD)
Manage the realization of business benefits: expand to indicate going to a Cloud based software as a Service model – ITSMaaS
Manage business readiness
Implement standard processes and SLA‟s
Deliver user training for RoD
Realise 200+ client transitions from as-is to RoD
Technical transitions by BMC; business change by Capgemini
Build Secure on premise solution for regulated clients
Setup a Migration Factory in India
Industrialisation of the account Transition process
14 Copyright © Capgemini 2013. All Rights Reserved
Presentation Title | Date
ITSMaaS After transformation
Offered „as a service‟
Predefined data standards
Configuration in Multi-tenant option
High availability, resilient and redundant
Simple and transparent billing
Minimized cost
End to end improvement of IT support to
end users
15 Copyright © Capgemini 2013. All Rights Reserved
Presentation Title | Date
Our clients recognise the value that we bring
“It is vital that our world-class products, services and people are
supported by equally world-class IT and that is what our new strategy is
designed to achieve. Capgemini as service integrator will be at the
centre of this strategy and we look forward to working in close
collaboration with them in the years ahead.”
Simon Ricketts, CIO, Rolls-Royce (Global)
“Capgemini has demonstrated a great skill to integrate
services in the first phase of the DCS project. The team
clearly understands our challenges as we continue to
implement the new governance model.”
Karen Robinson, DIR executive director, State of Texas
(North America)
“The reason we chose BMC, is that we felt BMC offered us a suite
that was more integrated out of the box than any other solution on the
market.”
Paulette Scheffer, Sr. Director of Infrastructure and
Service Management, Adobe
“Remedy OnDemand was the ideal fit. It allowed us to make a clean start with
our processes and it offered us a significant savings in terms of licensing,
infrastructure costs and staff time required for managing internal systems.”
Mark Harrison, Sr. Strategic Services Officer, Leeds City Council
www.capgemini.com
The information contained in this presentation is proprietary.
© 2013 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini.
About Capgemini
With more than 125,000 people in 44 countries, Capgemini is one
of the world's foremost providers of consulting, technology and
outsourcing services. The Group reported 2012 global revenues
of EUR 10.3 billion.
Together with its clients, Capgemini creates and delivers
business and technology solutions that fit their needs and drive
the results they want. A deeply multicultural organization,
Capgemini has developed its own way of working, the
Collaborative Business ExperienceTM, and draws on Rightshore ®,
its worldwide delivery model.