extreme reference makeover: increasing circulation to the heart of campus
DESCRIPTION
Presented by Kristen Smith and Julie Arensdorf at the Iowa Private Academic Libraries Annual Conference, April 5th, 2013TRANSCRIPT
Extreme Reference Makeover:Increasing Circulation to the Heart of the Campus
IPAL 2013
Loras College Library
Office SpaceLocation, location, location
Old offices
Musical offices
Office space
Floorplanner.com
New digs
“Reference Desk” becomes
“Research Help Center”
What’s in a name?
Informal “referencedesk”…
…and signage
Survey question, April 2012…
…and responses
RHC signage
RHC logo
First-Year OutreachGetting out to bring ‘em in
First-Year events
Field trip!
New handouts
Tour & Tutorial
A face for the Library
Personal LibrarianPutting a face to the Library
The “personal librarian” program
Your Personal Librarian LibGuide
Library H3lp: Chat & Knowledge Base (FAQ)Remote connections
Chat widget in LibGuide..
…Library home page…
…EBSCOhost databases
Chat: seasonal variations, but increasing
FAQ (Knowledge Base)
Blueprints for the Future
Where do we go from here?
Genius bar Text-based chat Smart-phone apps More hours Librarians on the road (on campus, but
outside the library) Ongoing assessment of reference usage
Questions?
www.loras.edu/library
Kristen SmithInformation Services [email protected]
Julie ArensdorfInstruction Services [email protected]