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DTC400/DTC300/DTC300M Card PrinterService Manual (Rev. 1.3)

Part Number: L000533

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RESTRICTED USE ONLY Fargo Electronics, Inc.

DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) ii

DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3), property of FargoElectronics, Incorporated

Copyright

2003, 2004, 2005, 2006 by Fargo Electronics, Incorporated. All rights reserved.Printed in the United States of America. Exclusive permission is granted to authorizedresellers of Fargo products to reproduce and distribute this copyrighted document toauthorized Fargo customers, who have signed a no disclosure agreement regarding therestricted, proprietary use of said document.

The revision number for this document will be updated to reflect changes, corrections,updates and enhancements to this document.

Revision ControlNumber

Date Document Title

Revision 1.3 1 March 2005 DTC400/DTC300/DTC300M Card Printer Service

Manual (Rev. 1.3)

Revision 1.2 1 October 2004 Same document title

Revision 1.1 1 September 2004 Same document title

Revision 1.0 1 July 2004 Same document title

These reference documents were thoroughly reviewed to provide Fargo with professionaland international standards, requirements, guidelines and models for our technical, trainingand user documentation. At all times, the Copyright Protection Noticefor each document wasadhered to within our Fargo documentation process. This reference to other documents doesnot imply that Fargo is an ISO-certified company at this time.

ANSI/ISO/ASQ Q9001-2000 American National Standard, (sub-title) Quality ManagementSystems - Requirements (published by the American Society of Quality, Quality Press, P.O.Box 3005, Milwaukee, Wisconsin 53201-3005)

The ASQ ISO 9000:2000 Handbook (editors, Charles A. Cianfrani, Joseph J. Tsiakals andJohn E. West; Second Edition; published by the American Society of Quality, Quality Press,600 N. Plankinton Avenue, Milwaukee, Wisconsin 53203)

Juran's Quality Handbook (editors, Joseph M. Juran and A. Blanton Godfrey; Fifth Edition,McGraw-Hill)

Any questions regarding changes, corrections, updates or enhancements to this documentshould be forwarded to:

Fargo Electronics, IncorporatedSupport Services6533 Flying Cloud DriveEden Prairie, MN 55344 (USA)(952) 941-9470(800) 459-5636FAX: (952) 941-7836www.fargo.comE-mail: [email protected]

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DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) iii

Table of Contents

Section 1: Introduction _____________________________________________________1-1How to use the manual _______________________________________________________________ 1-1Safety Messages (review carefully)______________________________________________________ 1-2DTC400/DTC300/DTC300M Card Printer Overview _______________________________________ 1-3

Reviewing the DTC400/DTC300/DTC300M Block Diagram _______________________________ 1-3Reviewing the DTC400/DTC300/DTC300M Sequence of Operations ________________________ 1-4Reviewing the DTC400/DTC300/DTC300M Boot up Sequence_____________________________ 1-7

Section 2: Specifications____________________________________________________2-1Table of Contents ___________________________________________________________________ 2-1Regulatory Compliances ______________________________________________________________ 2-2Agency Listings_____________________________________________________________________ 2-3Technical Specifications ______________________________________________________________ 2-3Visual Security Solutions (Specifications) ________________________________________________ 2-6

VeriMarkTM Cards - 2-D holographic foil application ____________________________________ 2-6Custom HoloMarkTM Cards ________________________________________________________ 2-6Visual Security - Card Stock Part Numbers _____________________________________________ 2-6Visual Security - Fargo Certified Overlaminates (Special Order in 50 quantity minimum)_________ 2-6Visual Security Card Stock - Tolerances _______________________________________________ 2-6VeriMarkTM - Application Specifications______________________________________________ 2-7HoloMarkTM and Custom HoloMarkTM - Application Specifications _______________________ 2-7

Functional Specifications _____________________________________________________________ 2-8Printer Components: Front Cover to USB Port __________________________________________ 2-9Printer Components: Print Ribbons __________________________________________________ 2-10Printer Components: Resin-Only Print Ribbons ________________________________________ 2-11Printer Components: Dye-Sublimation Print Ribbons____________________________________ 2-12Printer Components: Dye-Sublimation/Resin Print Ribbons_______________________________ 2-13

Printer Components: Blank Cards ___________________________________________________ 2-14Printer Module: Flipper Table Module Assembly (D900200)______________________________ 2-15

Section 3: Secure Print Security Suite _________________________________________3-1Overview __________________________________________________________________________ 3-1

Print Notification Application _______________________________________________________ 3-1Security Imaging Application________________________________________________________ 3-1Print Diagnostics Application________________________________________________________ 3-1Supplies e-Ordering Application _____________________________________________________ 3-1Password Control Application _______________________________________________________ 3-1Print Security Suite Main Window __________________________________________________ 3-2SecureMark Media ________________________________________________________________ 3-2

Section 4: Setup and Installation Procedures ___________________________________4-1

Table of Contents ___________________________________________________________________ 4-1Printer Setup and Installation __________________________________________________________ 4-3

Choosing A Good Location _________________________________________________________ 4-3About Moisture Condensation _______________________________________________________ 4-3

Printer Setup and Installation ___________________________________Error! Bookmark not defined.Choosing A Good Location __________________________________Error! Bookmark not defined.About Moisture Condensation ________________________________Error! Bookmark not defined.Unpacking and Inspection __________________________________________________________ 4-4Reviewing the Printer (front view) ____________________________________________________ 4-4Reviewing the Printer (front view; Cartridge being installed) _______________________________ 4-5Reviewing the LCD (top-front part of Printer) ___________________________________________ 4-5Connecting the Printer power ________________________________________________________ 4-6Installing the Print Ribbon Cartridge __________________________________________________ 4-7

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DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) iv

Installing Blank Cards into the Card Hopper ___________________________________________ 4-10Lowering the Card Output Hopper___________________________________________________ 4-13

Flipper Table Module Installation ______________________________________________________ 4-14

Installing the Flipper Table Module Assembly (D900200) ________________________________ 4-14DTC400 Card Printer/Encoder Card Flipper Module Upgrade Kit_____________________________ 4-17Introduction ____________________________________________________________________ 4-17Installing the Card Flipper Module Upgrade Kit ________________________________________ 4-18

Printer Driver Installation ____________________________________________________________ 4-26Installing the Printer Driver ________________________________________________________ 4-26Printing a Test Print Image_________________________________________________________ 4-39

Printer Transport ___________________________________________________________________ 4-41Moving the Printer to another location ________________________________________________ 4-41

Section 5: General Troubleshooting __________________________________________ 5-1Table of Contents ___________________________________________________________________ 5-1Safety Messages (review carefully)______________________________________________________ 5-3Communications Errors_______________________________________________________________ 5-4

Resolving the Communication Errors__________________________________________________ 5-4Print Process Errors __________________________________________________________________ 5-6

Resolving a Card Not Fed Error (Cards will not feed off the Hopper)_________________________ 5-6Resolving a Card Not Fed Error (Two (2) or more card feed at the same time)__________________ 5-9Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted) ______________________ 5-11Resolving a Ribbon RFID Error (Ribbon RFID Sensor is Corrupted) ________________________ 5-13Resolving the Mag Verify Error _____________________________________________________ 5-14Resolving the No Mag Installed Error ________________________________________________ 5-17Resolving a Ribbon Sensor Error (Ribbon Miscue) ______________________________________ 5-19Resolving a Ribbon Break Jam Error _________________________________________________ 5-21Resolving a Ribbon Out Error ______________________________________________________ 5-23Resolving a No Ribbon Installed Error________________________________________________ 5-24Resolving a Invalid Ribbon Error____________________________________________________ 5-26

Resolving a Wrong Ribbon Error ____________________________________________________ 5-28Resolving a Card Jam Error ________________________________________________________ 5-30Resolving a Headlift Motor or Sensor Error____________________________________________ 5-32Resolving the Cover Open Error Message _____________________________________________ 5-33Resolving the Blank Output issues ___________________________________________________ 5-35

Flipper Table Module Assembly Problems _______________________________________________ 5-38Resolving the No Flipper Table Module problem _______________________________________ 5-38Resolving the Flipper Jam Error_____________________________________________________ 5-39

Diagnosing Image Problems __________________________________________________________ 5-41Resolving the Pixel Failure problems_________________________________________________ 5-41Resolving the Card Surface Debris problems___________________________________________ 5-42Resolving the Incorrect Image Darkness problems ______________________________________ 5-43Resolving Ribbon Wrinkle problems _________________________________________________ 5-45

Resolving the Excessive Resin Printing problems _______________________________________ 5-47Resolving the Incomplete Resin Printing problems ______________________________________ 5-49Resolving the Image Placement problems _____________________________________________ 5-50Resolving the Poor Image Quality problems ___________________________________________ 5-53

Running the Self Test _______________________________________________________________ 5-54Running the Standard Self Test Print _________________________________________________ 5-55Running the Magnetic Self Test (HiCo Only) __________________________________________ 5-56

Section 6: Printer Adjustments_______________________________________________6-1Table of Contents ___________________________________________________________________ 6-1Safety Messages (review carefully)______________________________________________________ 6-4Safety Messages (review carefully)______________________________________________________ 6-5DTC400/DTC300 Print Driver Options __________________________________________________ 6-6

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DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) v

Reviewing DTC400, DTC300 and DTC300M Printer Drivers ______________________________ 6-6Reviewing DTC400 Printer Drivers ___________________________________________________ 6-6Reviewing DTC300 Printer Driver____________________________________________________ 6-7

Reviewing DTC300M Printer Drivers _________________________________________________ 6-8Using the Card tab (DTC400/DTC300/DTC300M) _________________________________________ 6-9Adjusting the Card Size Option ______________________________________________________ 6-9Adjusting the Orientation Option ____________________________________________________ 6-10Selecting the number of copies______________________________________________________ 6-11Using the Diagnostics button under the Card tab ________________________________________ 6-12Using the Clean Printer Option______________________________________________________ 6-13Using the Test Print button_________________________________________________________ 6-15Using the About button____________________________________________________________ 6-16

Using the Device Options tab (DTC400/DTC300) _________________________________________ 6-17Reviewing the Device Options tab (DTC400) __________________________________________ 6-17Reviewing the Device Options tab (DTC300) __________________________________________ 6-18Adjusting the Ribbon Type option ___________________________________________________ 6-19Selecting the Auto Ribbon Select option ______________________________________________ 6-20Adjusting the Color Matching option _________________________________________________ 6-21Adjusting for the Resin Dither ______________________________________________________ 6-22Using the Print Both Sides option____________________________________________________ 6-23Using the Split 1 Set of Ribbon Panels option __________________________________________ 6-24Using the Print Back Side First option ________________________________________________ 6-25Using the Print Back Side Only option________________________________________________ 6-26Using the Rotate Front 180 Degrees or Rotate Back 180 Degrees options ____________________ 6-27Using the Disable Printing option____________________________________________________ 6-28

Using the Device Options tab (DTC300M)_______________________________________________ 6-29Reviewing the Device Options tab (DTC300M) ________________________________________ 6-29Adjusting the Ribbon Type option (DTC300M) ________________________________________ 6-30Selecting the Auto Ribbon Select option (DTC300M)____________________________________ 6-31Adjusting for the Resin Dither (DTC300M)____________________________________________ 6-32Using the Resin Heat, Front (K) option (DTC300M)_____________________________________ 6-33Using the Resin Heat, Back (K) option (DTC300M) _____________________________________ 6-34Using the Overlay Heat (O) option (DTC300M) ________________________________________ 6-35Using the Print Both Sides option (DTC300M) _________________________________________ 6-36Using the Print Back Side First option ________________________________________________ 6-37Using the Print Back Side Only option________________________________________________ 6-38Using the Rotate Front 180 Degrees or Rotate Back 180 Degrees options ____________________ 6-39Using the Disable Printing option____________________________________________________ 6-40

Using the Image Color tab (DTC400/DTC300) ___________________________________________ 6-41Using the Resin Heat (K) option (Front and Back) ______________________________________ 6-42Using the Overlay Heat (O) option___________________________________________________ 6-43Using the Color Matching option and Default button_____________________________________ 6-44

Using the Calibrate tab (DTC400/DTC300/DTC300M) _____________________________________ 6-45

Using the Image Position Controls ___________________________________________________ 6-46Using the Sensors button __________________________________________________________ 6-48Using the Settings button __________________________________________________________ 6-49

Using the Magnetic Encoding tab (DTC400/DTC300/DTC300M) ____________________________ 6-50Using the Magnetic Track Selection radio buttons_______________________________________ 6-51Using the Magnetic Track Options radio buttons ________________________________________ 6-53Using the Bit Density radio buttons __________________________________________________ 6-54Using the Character Size radio buttons________________________________________________ 6-55Reviewing the Enable MLE Support checkbox _________________________________________ 6-56Using the ASCII Offset radio buttons_________________________________________________ 6-57Using the LRC Generation radio buttons ______________________________________________ 6-58Using the Character Parity radio buttons ______________________________________________ 6-58Using the Shift Data Left checkbox __________________________________________________ 6-59

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DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) vi

Reviewing the ISO Track Locations__________________________________________________ 6-60Sending the Track Information ______________________________________________________ 6-61Entering the Track Information _____________________________________________________ 6-61

Reviewing Tracks 1, 2 and 3 (in table format) __________________________________________ 6-62Reviewing the Track Data Note _____________________________________________________ 6-62Reviewing the ASCII Code and Character Table ________________________________________ 6-63

Using the Overlay / Print Area tab (DTC400/DTC300/DTC300M) ____________________________ 6-64Enabling the Frontside and Backside options___________________________________________ 6-65Enabling the Frontside option (Overlay / Print Area)_____________________________________ 6-66Enabling the Backside option (Overlay / Print Area)_____________________________________ 6-67Using the Overlay / Print Area dropdown menu ________________________________________ 6-68Using the Overlay / Print Area ______________________________________________________ 6-70Using the Defined Area Option _____________________________________________________ 6-72Using Security Options (Visual Security Solutions) (Frontside option only)___________________ 6-77Selecting Orientation - Landscape under Card tab _______________________________________ 6-78Selecting the Visual Security Solutions dropdown menu (A to D) __________________________ 6-79Selecting Orientation - Portrait under Card tab _________________________________________ 6-80Selecting the Visual Security Solutions dropdown menu (E to H)___________________________ 6-81Selecting the VeriMark radio button (Frontside option only)_______________________________ 6-82Selecting the HoloMark radio button (Frontside option only) ______________________________ 6-83Reviewing the Custom VeriMark Card (Custom Graphic in a 2D foil) _______________________ 6-84Reviewing the Custom HoloMark Card (Custom Graphic in a 2D foil) ______________________ 6-85

Using the K Panel Resin tab (DTC400/DTC300) __________________________________________ 6-86Enabling the Frontside and Backside options___________________________________________ 6-87Enabling the Frontside option (K Panel Resin) _________________________________________ 6-88Enabling the Backside option (K Panel Resin)__________________________________________ 6-89Selecting from the Print All Black With K Panel options (Front and Back options) _____________ 6-90Selecting the Full Card option (Front and Back options) __________________________________ 6-91Selecting the Defined Area(s) option (Front and Back options)_____________________________ 6-92Selecting the Undefined Area(s) option (Front and Back options)___________________________ 6-93Selecting the Defined Area(s) function (Front and Back options) ___________________________ 6-94Selecting the Print YMC under K and Print K Only options ______________________________ 6-101

Using the Printer Supplies tab (DTC400/DTC300/DTC300M) ______________________________ 6-102Reviewing the Ribbon Information _________________________________________________ 6-103Reviewing the Ribbon Level Indicator_______________________________________________ 6-104

Using the Printer Calibration Utility (DTC400/DTC300/DTC300M) _________________________ 6-105Using the Image Darkness Option __________________________________________________ 6-106Using the Print Top of Form Option_________________________________________________ 6-107Using the Print End of Form Option_________________________________________________ 6-108Using the Print Left of Form Option ________________________________________________ 6-109Using the Magnetic Encoder Voltage Offset Option ____________________________________ 6-110Adjusting the Hi-Co Voltage Offset _________________________________________________ 6-111Adjusting the Lo-Co Voltage Offset_________________________________________________ 6-112

Using the Mag Top of Form Option _________________________________________________ 6-113Using the Ribbon Tension Option __________________________________________________ 6-115Using the LCD Contrast Option ____________________________________________________ 6-115Using the Flipper Home Offset Option_______________________________________________ 6-116Using the Flipper Center Offset Option ______________________________________________ 6-116Using the Flipper Smart Angle Offset Option _________________________________________ 6-117

Section 7: Cleaning________________________________________________________7-1Table of Contents ___________________________________________________________________ 7-1Safety Messages (review carefully)______________________________________________________ 7-2DTC400/DTC300/DTC300M Card Printer/Encoders Cleaning Kit (Part Number 085976)___________ 7-3

Supplies (included with the Cleaning Kit) ______________________________________________ 7-3Cleaning the Printhead _______________________________________________________________ 7-4

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DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) vii

Cleaning the Platen and the Card Feed Rollers _____________________________________________ 7-5Cleaning the Printers Interior __________________________________________________________ 7-8Cleaning the Printers Exterior _________________________________________________________ 7-8

Section 8: Parts Replacement ________________________________________________8-1Table of Contents ___________________________________________________________________ 8-1Safety Messages (review carefully)______________________________________________________ 8-4

Reviewing DTC400/DTC300/DTC300M Parts Replacement Table __________________________ 8-5Reviewing the Main Print Board Connections __________________________________________ 8-22Reviewing the Power/USB Board Connections _________________________________________ 8-22

Cover, Door and Tray Removal _______________________________________________________ 8-23Replacing the Rear Cover (D900066) ________________________________________________ 8-23Replacing the Left End Cap (D900064) _______________________________________________ 8-25Replacing the Right End Cap (D900065-01 and 02) ____________________________________ 8-28Replacing the Input Door Assembly (D900148) ________________________________________ 8-30Replacing the Output Door Assembly (D900092) _______________________________________ 8-31Replacing the Input Tray (D900097) _________________________________________________ 8-33Replacing the Printhead Access Cover (D900029) ______________________________________ 8-35Replacing the Magnetic Module Door (D900107) _______________________________________ 8-37Replacing the Top Cover Assembly (includes Print Circuit Board)__________________________ 8-39Replacing the Front Cover (D900072-03 DTC300M, D900072-02 DTC300, D900072-01 DTC400)8-42

Plate Removal _____________________________________________________________________ 8-44Replacing the Baseplate (D900000) __________________________________________________ 8-44Replacing the Clean Roller Plate (D900102) ___________________________________________ 8-50Replacing the Ribbon Motor Supply Assembly (D900121), O-Ring Drive Belt (140212), Encoder

(A000126) Sensor and Motor (D840980)______________________________________________ 8-53Board, Interface and Printhead Replacements_____________________________________________ 8-57

Replacing the Power/Communication Board (A000368) __________________________________ 8-57Replacing the Printhead Assembly (D900023)__________________________________________ 8-59

Motor and Magnetic Head Replacements ________________________________________________ 8-62

Replacing the Headlift Motor Assembly (D900085) _____________________________________ 8-63Replacing the Input Feed Motor Assembly (D900084) ___________________________________ 8-67Replacing the Stepper Motor Assembly (D900087)______________________________________ 8-70Replacing the Ribbon Take-up Motor (D900086) _______________________________________ 8-72Replacing the Magnetic Head Assembly (D900050) _____________________________________ 8-75

Sensor Replacement ________________________________________________________________ 8-77Replacing the Ribbon LED Sensor Assembly (A000374 and D900138)______________________ 8-77Replacing the RFID Sensor Assembly (A000365), Ribbon Encoder Wheel (810492), Encoder Pulley

(D900106) and Ribbon Supply Hub (D900090)_________________________________________ 8-79Replacing the Headlift Sensor Assembly (D900113) _____________________________________ 8-83

Roller, Cable and Fan Replacement ____________________________________________________ 8-85Replacing the Platen Roller (D900041) _______________________________________________ 8-85Replacing the Platen Roller (D900041) (continued)______________________________________ 8-87

Replacing the Card Cleaning or Feed Roller (D900040) (left of Platen) and the Card Drive Gear(810266) _______________________________________________________________________ 8-88Replacing the Input Pusher (D900104) _______________________________________________ 8-91Replacing the Card Feed or Exit Roller (D900042) and the Card Drive Gear (810266) __________ 8-93Replacing the Pinch Roller (D900098)________________________________________________ 8-96Replacing the Cleaning Roller Lever (D900051) ________________________________________ 8-99Replacing the Printhead Cable Assembly (D900035) ___________________________________ 8-102Replacing the Fan Assembly (D900033) _____________________________________________ 8-104

Pulley Removal___________________________________________________________________ 8-106Replacing the Stepper Motor Idler Pulley (D840888) and the Platen Roller Drive Gear (D900047) 8-106Replacing the Stepper Motor Idler Pulley Shaft Assembly (D900089) and the Stepper Motor Drive Belt

(F000094) _____________________________________________________________________ 8-108Flipper Table Replacement __________________________________________________________ 8-110

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DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) viii

Replacing the Flipper Table Module Assembly (D900200) _______________________________ 8-110

Section 9: Packing the Card Printer___________________________________________ 9-1

Section 10: Board Level Diagnostics _________________________________________10-1Safety Messages (review carefully)_____________________________________________________ 10-1Sensor and Motor __________________________________________________________________ 10-2

Reviewing the Sensor Location and Voltages __________________________________________ 10-2Reviewing the Motor Voltages (when active) __________________________________________ 10-2

Section 11: Diagnostic Tool Utility___________________________________________11-1Table of Contents __________________________________________________________________ 11-1Using the Diagnostic Tool Utility ______________________________________________________ 11-2

Selecting from the Printer Selection menu _____________________________________________ 11-2Reviewing customized Diagnostic Utility tabs for your Printer_____________________________ 11-3

Using the Diagnostic Utility tabs ______________________________________________________ 11-4Selecting the Print Spooler tab in the Diagnostics Utility _________________________________ 11-4

Selecting the Firmware Updates tab in the Diagnostics Utility _____________________________ 11-9Downloading Firmware Updates ___________________________________________________ 11-10Selecting the Firmware File _______________________________________________________ 11-10Placing the Printer in the Upgrade Mode _____________________________________________ 11-11Sending the Firmware File ________________________________________________________ 11-12Selecting the Mechanics tab in the Diagnostics Utility __________________________________ 11-13Selecting the Self Tests tab in the Diagnostics Utility ___________________________________ 11-24Selecting the Card Samples tab in the Diagnostics Utility ________________________________ 11-25Selecting the Magnetic Encoding tab in the Diagnostics Utility ___________________________ 11-26Selecting the Help button in the Diagnostics Utility ____________________________________ 11-27Selecting the About button in the Diagnostics Utility ___________________________________ 11-28Selecting the Exit button in the Diagnostics Utility _____________________________________ 11-29

Section 12: Firmware Upgrades_____________________________________________12-1

Introduction _______________________________________________________________________ 12-1Requirements______________________________________________________________________ 12-1Table of Contents __________________________________________________________________ 12-1Safety Messages (review carefully)_____________________________________________________ 12-2Downloading Firmware______________________________________________________________ 12-3

Downloading Firmware (continued)_________________________________________________ 12-14Placing the Printer in the Firmware Upgrade Mode _______________________________________ 12-17Sending the Firmware File __________________________________________________________ 12-19

Section 13: Fargo Technical Support ________________________________________13-1Contacting Fargo Technical Support____________________________________________________ 13-1Reading the Serial Numbers on a Fargo Printer ___________________________________________ 13-2

Finding out when a Fargo Card Printer was manufactured ________________________________ 13-2Reviewing Example No. 1: Serial Number 80453289____________________________________ 13-2Reviewing Example No. 2: Serial Number A1280224 ___________________________________ 13-2

Section 14: Reviewing the Spare Parts List ____________________________________ 14-1Reviewing the DTC400/DTC300/DTC300M Spare Parts List _____________________________ 14-1

Section 15: Glossary of Terms ______________________________________________15-1

Section 16: Index_________________________________________________________16-1

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Section 1: Introduction

How to use the manualThe DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) is, in fact, thetroubleshooting and service manual for the entire card Printer. The manual is designed toprovide Installers and Technicians with quick, efficient lookup of related procedures,components and terms. The manual can be used effectively either in soft or hard copy,depending on the preference of the Installer or Technician.

Manual Description

Sequence of Operations,

Glossary of Terms andTechnical/FunctionalSpecifications (hyper-linked)

You can go directly to the Sequence of Operations,

Glossary of Terms, Technical Specifications andFunctional Specifications to learn how to use theprocesses, procedures, functions and windows for thecard Printer within concise, correlative tables.

Table of Contents (hyper-linked)

You can use the automated Table of Contents to quicklylocate, for example, an error message, a procedure, theindex or an appendix.

Troubleshooting,Replacement, Removal,Diagnostic and Navigation

Procedures (in hyper-linkedSections)

You can go directly to Specifications, GeneralTroubleshooting, Printer Adjustments, Parts Replacement,Printer Packing, Board Level Diagnostics, LCD On-Line

Menu Navigation and Firmware Updates to findtroubleshooting, removal and replacement procedures.The section titles are always labeled according to theirfunction for consistent usage.

Cross-Referencing (hyper-linked)

You can use the cross-referencing links to quickly locate,for example, an error message or a procedure.

Comprehensive Index(hyper-linked)

You can use the COMPREHENSIVE INDEX to quicklylocate information on the card Printer, relating to aspecification, a procedural step, a window or screen, acomponent, a term, a qualifier or a related feature to thisPrinter.

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DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 1-2

Safety Messages (review carefully)

Symbol Critical Instructions for Safety purposes

Danger: Failure to follow these installation guidelines can result in death orserious injury.

Information that raises potential safety issues is indicated by a warningsymbol (as shown to the left).

To prevent personal injury, refer to the following safety messagesbefore performing an operation preceded by this symbol.

To prevent personal injury, always remove the power cord prior toperforming repair procedures, unless otherwise specified.

To prevent personal injury, make sure only qualified personnelperform these procedures.

Caution: This device is electrostatically sensitive. It may be damaged ifexposed to static electricity discharges.

Information that raises potential electrostatic safety issues is indicatedby a warning symbol (as shown to the left).

To prevent equipment or media damage, refer to the followingsafety messages before performing an operation preceded by thissymbol.

To prevent equipment or media damage, observe all establishedElectrostatic Discharge (ESD) procedures while handling cables inor near the Circuit Board and Printhead Assemblies.

To prevent equipment or media damage, always wear anappropriate personal grounding device (e.g., a high quality wriststrap grounded to avoid potential damage).

To prevent equipment or media damage, always remove theRibbon and Cards from the Printer before making any repairs,unless otherwise specified.

To prevent equipment or media damage, take jewelry off offingers and hands, as well as thoroughly clean hands to remove oil

and debris before working on the Printer.

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DTC400/DTC300/DTC300M Card Printer Overview

Reviewing the DTC400/DTC300/DTC300M Block Diagram

Motors Sensors Parts

1 Card Feed 6 Card Feed 13 Card Input Roller

2 Print Stepper 7 Ribbon Sensor 14 Cleaning Roller3 Ribbon Drive 8 Ribbon Encoder 15 Card Feed Roller

4 Print Headlift 9 Headlift Sensor 16 Printhead CoolingFan

5 Ribbon RewindMotor

10 Printhead Thermistor 17 Card Input Hopper

11 Ribbon LED SNR 18 Magnetic EncodingHead Module

12 RFID Antenna 19 Platen Roller20 Pinch Roller

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Reviewing the DTC400/DTC300/DTC300M Sequence of Operations

The following sequence describes a full color print job with magnetic encoding.

Step Process

1 The File information is received from the PC

2 Printer checks the installed Ribbon type stored in memory against the Ribbontype command that was sent from the Printer.

a. If Ribbon type does not match, the media light will begin flashing.

3 The Card Input Motor and Print Stepper Motor engage.

4 The Card Feed Sensor detects leading edge of card and disengages the cardinput Motor.

Continued on the next page

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Reviewing the DTC400/DTC300/DTC300M Sequence of Operations (continued)

Step Process

Step Process

5 The Print Ribbon Drive engages.

6 The Print Ribbon Sensor looks for the color transition from Yellow to Magenta.Print Ribbon Encoder detects number of revolutions required to use an entire colorpanel.

7 The Print Stepper Motor engages.

8 The Card Feed Sensor detects trailing edge of card.

9 The Print Stepper Motor queues card to the middle of the platen Roller. All Stop

10 The Print Headlift Motor engages.

11 The Print Headlift Sensor detects closed state.

12 The Print Headlift Motor disengages.


14 The Print Cover Sensor checks for a closed state.

15 The Ribbon Drive Motor engages.

16 The Image data is burned by the Printhead until image data is depleted. All Stop.

17 The Thermistor engages Printhead Cooling Fan to maintain proper operatingtemperature.

18 The Headlift Motor engages.

19 The Print Headlift Sensor detects an open state.

20 The Print Headlift Motor disengages.


22 The Print Ribbon Drive engages.


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Reviewing the DTC400/DTC300/DTC300M Sequence of Operations (continued)

Step Process

23 The Card Feed Stepper Motor engages to queue card for magnetic encoding.

24 The Encoding data is written to the card.

25 The Magnetic Encoder verifies while the Stepper reverses the card.

26 After Ribbon advances a few encoder clicks, assume Ribbon free of card. All Stop.

27 Repeat steps 9 through 23 for the appropriate number of color/overlay panels.

28 The Card is ejected from the singled-sided Printer.

OR

The Card Feed Stepper engages to queue the card for the Flipper Table for thedual-sided Printer.

29 All Stop.

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Reviewing the DTC400/DTC300/DTC300MBoot up Sequence

Step Process

1 On Power up, the Printer checks the current state of the Card Feed Sensor andthe Headlift Sensor.

2 If the Headlift Sensor is found to be open, the Headlift Motor will turn until aclosed state is seen.

3 If the Card Feed Sensor is found to be blocked, the Card Feed Stepper willengage to eject the card.

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Section 2: Specifications

The purpose of this section is to provide the User with specific information on theRegulatory Compliances, Agency Listings, Technical Specifications and FunctionalSpecifications for the DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3).

Table of Contents

Section 2: Specifications__________________________________________________ 2-1Table of Contents _________________________________________________________________ 2-1Regulatory Compliances ____________________________________________________________ 2-2Agency Listings___________________________________________________________________ 2-3Technical Specifications ____________________________________________________________ 2-3

Technical Specifications (continued)______________________________________________ 2-4Technical Specifications (continued)______________________________________________ 2-5

Visual Security Solutions (Specifications) ______________________________________________ 2-6VeriMarkTM Cards - 2-D holographic foil application __________________________________ 2-6Custom HoloMarkTM Cards ______________________________________________________ 2-6Visual Security - Card Stock Part Numbers ___________________________________________ 2-6Visual Security - Fargo Certified Overlaminates (Special Order in 50 quantity minimum)_______ 2-6Visual Security Card Stock - Tolerances _____________________________________________ 2-6VeriMarkTM - Application Specifications____________________________________________ 2-7HoloMarkTM and Custom HoloMarkTM - Application Specifications _____________________ 2-7

Functional Specifications ___________________________________________________________ 2-8Printer Components: Front Cover to USB Port ________________________________________ 2-9Printer Components: Print Ribbons________________________________________________ 2-10Printer Components: Resin-Only Print Ribbons ______________________________________ 2-11Printer Components: Dye-Sublimation Print Ribbons__________________________________ 2-12

Printer Components: Dye-Sublimation/Resin Print Ribbons_____________________________ 2-13Printer Components: Blank Cards _________________________________________________ 2-14Printer Module: Flipper Table Module Assembly (D900200)____________________________ 2-15

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Regulatory Compliances

Term Description

CSA The Printer manufacturer has been authorized by UL to representthe Card Printer as CSA Certified under CSA Standard 22.2.

File Number: E145118

FCC The Card Printer complies with the requirements in Part 15 of theFCC rules for a Class B digital device. (Note: Theserequirements are designed to provide reasonable protectionagainst harmful interference in a residential installation.)

If equipment operation in a residential area causes unacceptableinterference to radio and TV reception, the operator is required totake whatever steps are necessary to correct the interference.

ITS-EMC The Card Printer has been tested and complies with EN55022Class B: 1995 and EN61000-3-2, EN61000-3-3 andEN55024:1998 standards for EMI emissions.

(Note: Based on the above testing, the Printer manufacturercertifies that the Card Printer complies with all current EMCdirectives of the European Community and has placed the CEmark on the Card Printer.)

UL-GS The Card Printer has been tested and complies with EN 60950-

1:2001 and bears the UL-GS mark.License Number: 1176

UL The Card Printer is listed under UL IEC 60950-1 (2001)INFORMATION TECHNOLOGY EQUIPMENT.

File Number: E145118, Volume 1, Section 22

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Agency Listings

Term Description

EMC Standards CE, FCC, CRC c1374, BSMI, ITS (EN 55022 Class B:1998, FCCClass B, EN 55024: 1998).

SafetyStandards

UL IEC 60950-1 (2001), CSA 22.2 No. 60950 and UL-GS (EN 60950-1:2001).

Technical Specifications

Type Description

AcceptedStandardCard Sizes

CR-80 (3.375"L x 2.125"W / 85.6mmL x 54mmW)

AcceptedCardThickness

20 mil and 30 mil (.030" / .76mm)

AcceptedCard Types

PVC or polyester cards with polished PVC finish; monochrome resinrequired for straight polyester

AgencyListings

Safety: UL 1950, CSA C2.2 and TV-GS (IEC-950) Emissions: FCCClass A, CRC c1374, Class A and TV-EMC (IEC-801 -2, -3, -4; CISPR22, Class B), CE, BSMI

Barcodes Code 39, Code 128 B & C with and without check digit (available withembedded font and barcode option)

2 of 5

UPC-A

EAN 13

PDF-417 2D barcode and other symbologies (available via WindowsDriver)


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Technical Specifications (continued)

Type Description

Card InputHopperCapacity

100 cards (30 mil)

Colors DTC400/DTC300: Up to 16.7 million (DTC300M): Monochrome

Dimensions See the Size and Weight information in this same table.

Humidity 20% to 80% non-condensing

Interface LEDs

LCD display

Softkey buttons (key ON/OFF button operation)

Two-way/bi-directional communications

o PC-based error/status messages

Memory 2MB RAM

OperatingTemperature

65 to 80 F / 18 to 27 C

Print Area CR-80 edge-to-edge

PrinterDrivers

Windows 98SE, Me/2000/XP

Print Method Dye-Sublimation/Resin Thermal Transfer

Resin Thermal Transfer


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Technical Specifications (continued)

Type Description

Print Speed Print Speeds**

7 seconds per card / 514 cards per hour (K)* (DTC300M)

12 seconds per card / 300 cards per hour (KO)*

27 seconds per card / 133 cards per hour (YMCKO)*

35 seconds per card / 102 cards per hour (YMCKOK)*

35 seconds per card / 102 cards per hour (YMCFKO)*

*Indicates the Ribbon type and the number of Ribbon panels printedwhere Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay,

F=Flourescent

**Print speed indicates an approximate batch print speed and ismeasured from the time a card feeds into the printer to the time it ejectsfrom the printer.

Print speeds do not include encoding time or the time needed for the PCto process the image. Process time is dependent on the size of the file,the CPU, amount of RAM and the amount of available resources at thetime of the print.

Resolution 300 dpi (11.8 dots/mm)

SupplyVoltage

100-240 VAC, .6-1.3 A

SupplyFrequency

50 Hz/60 Hz

SystemRequirements

IBM-PC or compatible; Windows 98SE, Me, 2000 and XP; Pentiumclass 233 MHz computer with 64 MB of RAM or higher, 200 MB free harddisk space or higher, USB 1.1

Weight and

Size

Single-sided (weight): 8 lbs. / 3.65 kg

Single-sided (size): 7.90"H x 13.62"W x 8.14"D / 200mmH x346mmW x 207mmD

Dual-sided (weight): 12 lbs. / 5.45 kg

Dual-sided (size): 7.9"H x 18.28"W x 8.14"D / 200mmH x 465mmWx 207mmD

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Visual Security Solutions (Specifications)

VeriMarkTM Cards - 2-D holographic foil application

VeriMarkTM Cards are a low cost, customized 2-D holographic foil application, that is madein two steps.

The first step is to emboss a base foil 1.9 cm (L) x 1.3 cm (H) onto the surface of ablank white card.

The second step is debossing a custom made dye into the surface of the base foil -leaving a customized image, logo or text provided by the customer.

Two separate color foils are used to contrast the impression.

End Users will be able to choose between 8 different card placements (4 - landscape) and(4-portrait) where the VeriMarkTM can be located. When its time to print through the Driver,the End User will select the location on their organizations card design around which noprinting and overlay will be placed.

Custom HoloMarkTM Cards

A Custom HoloMark TM Card is a three-dimensional holographic image transferred tometal foil and embossed to blank cards. The image is customer specific and the programmirrors our holographic laminates program with a couple exceptions.

Visual Security - Card Stock Part Numbers

All Visual Security Cards will be offered on the following Fargo Card Stocks only:

P/NNo. 81754 Ultra Card

P/NNo. 81762 Ultra Card III with hi-coercivity magnetic stripe

P/NNo. 81763 Ultra Card III

Visual Security - Fargo Certified Overlaminates (Special Order in50 quantity minimum)

Part No. 82255: PolyGuard 1.0 mil for HoloMarkTM and VeriMarkTM Cards, Clear

Part No. 82256: PolyGuard 1.0 mil for HoloMarkTM and VeriMarkTM Cards, HighResolution Globe design hologram with "Secure" micro-text

Visual Security Card Stock - Tolerances

Tolerance of base foil placement will equal +/- .010" from the nearest edges of the card

Tolerance of layered foil will equal +/- .010"

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VeriMarkTM - Application Specifications

VeriMarkTM foils will cover a dimensional area of 1.9 cm length x 1.3 cm height. The

exclusive areas are as follows:

VeriMarkTM Card customers will be able to choose 1 of 8 pre-defined placements(corners) via Printer Driver (4 positions) Landscape and (4 Positions) Portrait mode.

VeriMarkTM foil placement will not interfere with card punch slots .

Foil color base is silver; debossed impression is gold foil.

VeriMarkTM foil placement will be located 0.4 cm from the edges of the card except forthe top two locations on portrait orientation cards (positions E & F). The foil will belocated 0.9 cm from the top of the card and 0.4 cm from the sides of the card.

HoloMarkTM and Custom HoloMarkTM - Application Specifications

HoloMarkTM and Custom HoloMarkTM foils will cover a dimensional area of 1.5 cm x 1.5cm. The exclusive areas are as follows:

HoloMarkTM and Custom HoloMarkTM card end-users will be able to choose 1 of 8pre-defined placements (corners) via Printer Driver (4 positions) Landscape and (4positions) Portrait mode.

HoloMarkTM foil placement will not interfere with card punch slots.

Foil Color options will be silver or gold.

Outside edge placement of Foil impression options on card will be 0.4 cm from edge ofcard.

HoloMarkTM foil placement options will be at all four corners of card located 0.4 cmfrom edge of card.

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Functional Specifications

This Card Printer utilizes two different, yet closely related printing technologies to achieveits remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer.The Card Printer will print from any IBM-PC or compatible running Windows 98SE, Me,Windows 2000 or Windows XP.

The following describes how each of these technologies works:

Function Description

Dye-Sublimation

Dye-Sublimation is the print method the DTC400/DTC300/DTC300M usesto produce smooth, continuous-tone images that look truly photographic.(Note: This process uses a dye-based Ribbon roll that is partitioned by a

number of consecutive color panels.)The panels are grouped in a repeating series of these three process colorsalong the entire length of the Print Ribbon: yellow, magenta and cyan orYMC.

The Printer always prints the yellow panel first, followed by the magentapanel and the cyan panel. (Note: As the Print Ribbon passes beneath thePrinthead, hundreds of thermal elements within the Printhead heat thedyes on the Ribbon. When these dyes are heated, they diffuse into thesurface of the card. A separate pass is made for each of the three colorpanels on the Ribbon.)

By combining the colors of each panel and by varying the heat used totransfer these colors, it is possible to print up to 16.7 million differentshades of color. (Note: This blends one color smoothly into the next,producing photo-quality images with absolutely no dot pattern.)

ResinThermalTransfer

Resin Thermal Transfer is the print method the Printer uses to print sharpblack text and crisp bar codes, which can be read by both infrared andvisible-light bar code scanners.

Used to print ultra-fast, one-color ID cards on theDTC400/DTC300/DTC300M. (Note: Like dye-sublimation, this processuses the same thermal Printhead to transfer color to a card from aresin-only Print Ribbon or the resin black (K) panel of a full color Print

Ribbon.) Solid dots of resin-based ink are transferred and fused to the surface of

the card. (Note: This produces durable, saturated printing.)

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Printer Components: Front Cover to USB Port

Components Description

Front Cover Opens to allow access to the Ribbon Cartridge. (Note: This cover mustbe closed in order for the Printer to begin printing.)

Printhead The component of the Printer that actually does the printing. (Note: Thiscomponent is fragile and must not be bumped or touched with anythingother than a cleaning swab.)

Cancelbutton The Cancelbutton turns the Printer ON and OFF. (Note: It alsoserves to cancel the current print job and reset the Printer for the nextprint job.)

If a card is left within the Printer after a print job is canceled, it willautomatically be ejected when the Printer is turned back ON.

Pausebutton The Pausebutton is used to pause the Printer during normal operationand also to resume operation after an error condition is cleared. (Note:In general, as the icon above this button indicates, errors are related toeither the Ribbon or the cards. If an error occurs, the Pause LED willflash.)

CardCleaningRoller

Automatically cleans cards for higher print quality. (Note: Clean theCard Cleaning Roller as needed.)

Card InputHopper

Load blank cards into this Hopper.

Power Port Connect to the included power cord.

USB Port Connect to a Windows PC with a USB cable.

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Printer Components: Print Ribbons

The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to

print images directly onto blank cards. Since the dye-sublimation and the resin thermaltransfer print methods each provide their own unique benefits, Print Ribbons are availablein resin-only, dye-sublimation-only and combination dye-sublimation/resin versions.

To make it easier to remember which Print Ribbons are which, a letter code has beendeveloped to indicate the type of Ribbon panels found on each Ribbon. This letter code isas follows:

= Dye-Sublimation Yellow Panel

= Dye-Sublimation Magenta Panel

= Dye-Sublimation Cyan Panel

= Resin Black Panel

= Clear Protective Overlay Panel

= Ultra Violet Flourenscing Panel

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Printer Components: Resin-Only Print Ribbons

Resin-only Print Ribbons consist of a continuous roll of a single resin color. No protective

overlay panel (O) is provided since resin images do not require the protection of such anoverlay. The following resin-only Ribbon types are available for use with bothDTC400/DTC300/DTC300M:

Type Description

Standard Resin Black(K) (provides 1,000prints)

This Ribbon provides high resin durability ideal for mostgeneral-purpose monochrome ID card applications. Resin blackbar codes are readable by both infrared and visible-light barcodes scanners.

Premium Resin Black(K) (provides 1,000prints)

This Ribbon provides maximum resin durability ideal forapplications such as access control where cards are repeatedlyswiped through a Magnetic Stripe reader. Resin black bar codesare readable by both infrared and visible-light bar codesscanners.

(Note: Using a Premium Resin Black Ribbon will provide betterphoto realistic output.)

Colored Resin

(provides 1,000 prints)

Several colored resin Ribbons are available in a variety of colorsfor customizing or color-coding resin-only ID cards.

Metallic Resin

(provides 500 prints)

Metallic resin Ribbons are available for printing resin imageswith a unique metallic sheen.

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Printer Components: Dye-Sublimation Print Ribbons

Note that the Printer requires both specialized and authorized Print Ribbons in order to

print and function properly.

Step Procedure

1 Do not run the cards with a contaminated, dull or uneven surface through thePrinter.

Caution: Printing onto such cards will ultimately lead to poor printquality and will greatly reduce the life of the Printhead.

2 Always store the card stock in its original packaging or in a clean, dust-freecontainer.

3 Do not print onto cards that have been dropped or soiled. (Note: Printheaddamage caused by contaminated or poor quality cards will automatically void thePrinthead's factory warranty.)

4 If printing onto cards with a pre-punched slot, do not print over the area of thecard with the punched slot. (Note: To avoid this area when printing, use theoptions in the Overlay / Print Area tab to omit printing in this area or punch theslot after the card has printed.)

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Printer Components: Dye-Sublimation/Resin Print Ribbons

Type Description

Dye-Sublimation/resin PrintRibbon

The Dye-Sublimation/resin Print Ribbon combines the yellow (Y),magenta (M) and cyan (C) dye-sublimation panels with a resin black (K)panel.

By combining both types of Ribbon panels, this Ribbon can be used toprint full-color, photo-quality images with the dye-sublimation panelsalong with sharp, black text and bar codes with the resin black panel.

A clear overlay panel (O) is also included on most Ribbons to protect thedye-sublimation images. Dye-Sublimation images must have an overlaypanel applied to them or they will quickly begin to wear or fade.

Full-Color(YMCKO)(provides 250prints)

This Ribbon is used to print full-color photo ID cards along with resinblack text and bar codes. Both infrared and visible-light bar codescanners can read bar codes printed with resin black.

An overlay panel (O) is included to protect the full-color dye-sublimation printing.

YMCKOK The designation of colored Ribbon by the Panels of color in the order inwhich they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K),Overlay (O), Black (K) (used for backside, black only printing).

YMCFKO The designation of colored Ribbon by the Panels of color in the order inwhich they are printed: Yellow (Y), Magenta (M), Cyan (C), Flourescent(F), Black (K), Overlay (O), (used for backside, black only printing).

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Printer Components: Blank Cards

Type Description

Card Size The Card Printer accepts standard CR-80 sized and 20 mil. cards (3.370"L x2.125"W / 85.6mmL x 54mmW) with a thickness of 30 mil (.030"/.762mm).

CardDesign

The Printer will print onto any card with a clean, level and polished PVCsurface.

Although the Printer is equipped with card cleaning Rollers, it is veryimportant to always print onto cards specifically designed for direct-to-carddye-sublimation printing.

Card

Surface

Suitable cards must have a polished PVC surface free of fingerprints, dust or

any other types of embedded contaminants. In addition, cards must have acompletely smooth, level surface in order for the Printer to achieve consistentcolor coverage.

Certain types of Proximity cards have an uneven surface that will inhibitconsistent color transfer.

Certain types of smart card chips are raised slightly above the cardssurface which also results in poor color transfer.

UltraCardStock

Due to the importance of using high-quality blank cards, a factory-approvedcard stock called UltraCard is available and recommended for best results.

UltraCard stock has a glossy PVC laminate on top and bottom and isoptically inspected to provide the cleanest, most scratch and debris-reduced cards possible.

Two types of these cards are available: UltraCard and UltraCard III.UltraCard stock has a PVC core and offers medium card durability.UltraCard III stock has a 40% polyester core and offers high durability.

Both types of UltraCards produce printed images with a glossy, photo-quality finish.

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Printer Module: Flipper Table Module Assembly (D900200)

The Flipper Table Module Assembly (D900200) is an automated Flipping Module that

allows the Printer to print on the frontside and backside of each card.

Display: Flipper Table Module Assembly

Here are references within this document.

See the Installing the Flipper Table Module Assembly (D900200) procedure.

See the Flipper Table Module Assembly Problems procedures.

See the Print Both Sidesoption in the Using the Device Options tab(DTC400/DTC300) section.

See the Frontand Backradio buttons in the Using the Overlay / Print Area tab(DTC400/DTC300/DTC300M) section.

See the Frontand Backradio buttons in the Using the K Panel Resin tab(DTC400/DTC300) section.

See the DTC400/DTC300/DTC300M Card Printer Service Manual for the replacementprocedures for this Printer.

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Section 3: Secure Print Security Suite

OverviewSecureMark is a multi-faceted security solution that has been designed for FargoElectronics, our Import Suppliers, their Integrators and our Printer customers. TheSecureMark Media is the core component of the SecureMark program. Using RFIDtechnology, SecureMark Media raises the level of customer security and convenience.

SecureMark Media is used together with the Printer Security CD to convert a generic FargoPrinter to a SecureMark Printer. After this conversion, the Printer will only accept Integratorspecific SecureMark media (Ribbon).

In order to enter the Fargo Secure Print Security Suite, an administrator must enter apassword and select a Printer. The Fargo Secure Print Security Suite consists of the

products listed below.

Refer to the Fargo Secure Print Security Suite User Guide for more detailed procedures.

Print Notification Application

The Print Notification Application gives the User the ability to send an e-mail to anadministrator when the Printer used during unauthorized hours.

Security Imaging Application

A Ribbon with a fluorescing panel is used to print an encrypted secure code, User-definedtext or a User-defined security graphic. The secure code can be used to produce thePrinter serial number, printing time and issue for a given card.

Print Diagnostics Application

An automated report captures Printer status and settings that can be sent to the Integrator(or Fargo) technical support. This report can be easily e-mailed or faxed in order toexpedite faster service.

Supplies e-Ordering Application

This is an on-line Media ordering system that enables customers to order their uniqueSecureMark media directly from their Integrators. When they press the order button, thedestination is their exact Ribbon on their Integrators web site.

Password Control Application

A password stored in the Printer protects a Printer from unauthorized use. Passwordprotection can be based on elapsed time to disable the Printer, entering a password foreach print or entering a password each day.

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Print Security Suite Main Window

Here are the icons for the five (5) applications within the Print Security Suite. See the

Functional Specification section and the Software Instructions section in this samedocument for more detailed information on these five (5) applications. Caution: Be sureand save your work in the Printer Security Suite. By selecting Save All on the Filedropdown menu, you can save your work on all active applications.

SecureMark Media

SecureMark Media is used together with the Print Security Suite to convert a generic FargoPrinter to a SecureMark Printer. After this conversion, the Printer will only acceptIntegrator-specific SecureMark media (Ribbon). The following is the basic process forconverting to SecureMark media.

a. The User installs the Print Security Suite.

b. The CD Installation process prompts the User to launch the Print Security Suite.

c. The Print Security Suite detects the SecureMark Media installed in the Printer andprompts the User to convert the Printer to be SecureMark enabled.

d. The SecureMark conversion is completed and only Integrator specific SecureMarkmedia will work in this Printer.

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Section 4: Setup and Installation

ProceduresThe following guide will walk you through the installation of the DTC400/DTC300/DTC300MCard Printer Driver.

Time Requirement (software): This software installation process will requireapproximately 2 to 5 minutes (depending on the speed of your PC).

Time Requirement (Printer): The time required to set up a standardDTC400/DTC300/DTC300M Printer would be approximately 5 to 10 minutes.

The System Requirements are as follows:

IBM-PC or compatible, Windows 98SE, Me/2000/XP, Pentium class 233MHz computer

with 64MB of RAM or higher, 200MB free hard disk space or higher, USB 1.1

Table of Contents

Section 4: Setup and Installation Procedures ___________________________________4-1Table of Contents ___________________________________________________________________ 4-1Printer Setup and Installation __________________________________________________________ 4-3

Choosing A Good Location _________________________________________________________ 4-3About Moisture Condensation _______________________________________________________ 4-3

Printer Setup and Installation ___________________________________Error! Bookmark not defined.Choosing A Good Location __________________________________Error! Bookmark not defined.About Moisture Condensation ________________________________Error! Bookmark not defined.Unpacking and Inspection __________________________________________________________ 4-4

Reviewing the Printer (front view) ____________________________________________________ 4-4Reviewing the Printer (front view; Cartridge being installed) _______________________________ 4-5Reviewing the LCD (top-front part of Printer) ___________________________________________ 4-5Connecting the Printer power ________________________________________________________ 4-6Installing the Print Ribbon Cartridge __________________________________________________ 4-7

Installing the Print Ribbon Cartridge (continued) ______________________________________ 4-8Installing the Print Ribbon Cartridge (continued) ______________________________________ 4-9

Installing Blank Cards into the Card Hopper ___________________________________________ 4-10Installing Blank Cards into the Card Hopper (continued) _______________________________ 4-11Installing Blank Cards into the Card Hopper (continued) _______________________________ 4-12

Lowering the Card Output Hopper___________________________________________________ 4-13Flipper Table Module Installation ______________________________________________________ 4-14

Installing the Flipper Table Module Assembly (D900200) ________________________________ 4-14Installing the Flipper Table Module Assembly (D900200) (continued) ____________________ 4-15Installing the Flipper Table Module Assembly (D900200) (continued) ____________________ 4-16

DTC400 Card Printer/Encoder Card Flipper Module Upgrade Kit_____________________________ 4-17Introduction ____________________________________________________________________ 4-17Installing the Card Flipper Module Upgrade Kit ________________________________________ 4-18

Installing the Card Flipper Module Upgrade Kit (continued) ____________________________ 4-19Installing the Card Flipper Module Upgrade Kit (continued) ____________________________ 4-20Installing the Card Flipper Module Upgrade Kit (continued) ____________________________ 4-21Installing the Card Flipper Module Upgrade Kit (continued) ____________________________ 4-22Installing the Card Flipper Module Upgrade Kit (continued) ____________________________ 4-23Installing the Card Flipper Module Upgrade Kit (continued) ____________________________ 4-24Installing the Card Flipper Module Upgrade Kit (continued) ____________________________ 4-25

Printer Driver Installation ____________________________________________________________ 4-26

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Installing the Printer Driver ________________________________________________________ 4-26Installing the Printer Driver (continued) ____________________________________________ 4-27Installing the Printer Driver (continued) ____________________________________________ 4-28

Installing the Printer Driver (continued) ____________________________________________ 4-29Installing the Printer Driver (continued) ____________________________________________ 4-30Installing the Printer Driver (continued) ____________________________________________ 4-31Installing the Printer Driver (continued) ____________________________________________ 4-32Installing the Printer Driver (continued) ____________________________________________ 4-33Installing the Printer Driver (continued) ____________________________________________ 4-34Installing the Printer Driver (continued) ____________________________________________ 4-35Installing the Printer Driver (continued) ____________________________________________ 4-36Installing the Printer Driver (continued) ____________________________________________ 4-37Installing the Printer Driver (continued) ____________________________________________ 4-38

Printing a Test Print Image_________________________________________________________ 4-39Printing a Test Print Image (continued)_____________________________________________ 4-40

Printer Transport ___________________________________________________________________ 4-41Moving the Printer to another location ________________________________________________ 4-41

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Printer Setup and Installation

Choosing A Good Location

Follow these guidelines:

Place the unit in a location with adequate air circulation to prevent internal heat build up.

Use the Printer's dimensions as a guideline for the minimum clearances to the unit.(Note:Allow for adequate clearance in front of the unit to accommodate the unit with itsCovers open.)

Do not install unit (a) near heat sources such as radiators or air ducts or (b) in a placesubject to direct sunlight, excessive dust, mechanical vibration or shock.

About Moisture Condensation

If the unit is brought directly from a cold to a warm location or is placed in a very damp room,moisture may condense inside the unit. Should this occur, print quality may not be optimum.

Leave the unit turned OFF in a warm, dry room for several hours before using. This will allowthe moisture to evaporate.

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Unpacking and Inspection

While unpacking your Printer, inspect the carton to ensure that no damage has occurred

during shipping. Make sure that all supplied accessories are included with your unit.

Check that the following items are included:

Power Supply

US Power Cable

Europe Power Cable

Software Installation CD/User Guide

User Guide

Warranty Statement, Registration Card and Compliancy Document

Reviewing the Printer (front view)

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Reviewing the Printer (front view; Cartridge being installed)

Reviewing the LCD (top-front part of Printer)

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Connecting the Printer power

Follow this procedure. (Note: Do not connect the Printers USB cable until prompted during

the Printer Driver installation.)

Step Procedure

1 Plug the AC adapter power cable into the back of the Printer. See Display A.

2 Plug the wall power cable into the AC power adapter.

3 Plug the wall power cable into a standard 110VAC power outlet.

Display A Shows back of Printer with AC power cable (below).

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Installing the Print Ribbon Cartridge

The Fargo DTC400/DTC300/DTC300M Card Printer uses a one-piece, disposable Ribbon

Cartridge load system. Every full color Ribbon Cartridge contains a 250 full color card countRibbon and a Card Cleaning Roller.

Step Procedure

1 To install the Ribbon Cartridge, simply open the front Cover by pressing theblack rubber pad or touch pad and lowering the Cover down, as shown below.

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Installing the Print Ribbon Cartridge (continued)

Step Procedure

2 a. Remove the liner on the Card Cleaning Roller before installing the Cartridge,as shown in Display A (upper right arrow of display).

b. Remove the Ribbon securing tape, as shown in Display A (middle right arrowof display).

3 Slide the Ribbon Cartridge into the Printer, as shown in this section.

4 Raise the front Cover and press the front Covers black rubber pad or touch padto secure it.

Display A Shows the Print Ribbon Cartridge before it is installed or inserted into the Printer.The Card Cleaning Roller (see arrow) is already inserted into the Print Ribbon Cartridge.

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Installing the Print Ribbon Cartridge (continued)

Display B Shows direction that Cartridge is inserted in the Printer.

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Installing Blank Cards into the Card Hopper

The Fargo DTC400/DTC300/DTC300M Printer is capable of printing single load cards and

multiple feed cards (batch mode).

To print using single feed, simply remove all cards from the Card Hopper, leave the CardHopper door closed and place a card in the single Feed Card Slot (which can be usedrepeatedly).

Again, the cards should be loaded with the print side down and (if applicable) themagnetic strip up and towards the front of the Printer.

To print using Batch mode follow the instructions below.

Step Procedure

1 Open the Card Hopper Cover.

2 Press the Card Hopper Load Lever down until the Card Tray locks into place,as shown in Display B in this section.

3 Load up to 100 cards into the Hopper with the print side down.

If using cards with a magnetic strip, the magnetic strip should be loaded withthe strip up and to the front of the Printer, as shown in Display C in this section.

4 Close the Card Hopper Cover to release the Card Tray.


Display A This is a graphics showing how to insert the cards.

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Installing Blank Cards into the Card Hopper (continued)

Display B - Press the Card Hopper Load Lever down. Insert the cards.

Here the Lever is still up.

Here the Lever is pressed down.

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Installing Blank Cards into the Card Hopper (continued)

Here are the cards ready to insert.

Here the Input Hopper Door is closed.

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Lowering the Card Output Hopper

Step Procedure

1 The Fargo DTC400/DTC300/DTC300M comes with a Card Output Hopper (tohold cards after they have been printed).

Pull the Output Hopper down until it snaps into place.

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Flipper Table Module Installation

Additional, related links are provided below: See the Flipper Table Module Assembly Problems procedures.

See the Print Both Sidesoption in the Using the Device Options tab (DTC400/DTC300)section.

See the Frontand Backradio buttons in the Using the Overlay / Print Area tab(DTC400/DTC300/DTC300M) section.

See the Frontand Backradio buttons in the Using the K Panel Resin tab(DTC400/DTC300) section.

Installing the Flipper Table Module Assembly (D900200)

Step Description

1

Caution: Turn off the Printer and unplug the power cord from thePrinter.

2 Remove the Rear Cover (D90066) to the Printer.

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Installing the Flipper Table Module Assembly (D900200) (continued)

Step Description

3 Remove the Card Output or Exit Door (D900092) and Left End Cap (D900064)to the Printer, as shown below.

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Installing the Flipper Table Module Assembly (D900200) (continued)

Step Description

4 a. Remove the Cover from the Flipper Table Module Assembly (D900200), asshown below.

b. Place the Flipper Table next to Printer, as shown below.

5 Connect the Flipper Table Module cable, as shown below.

6 Slide in the Flipper Table Module pins, as shown below.

7 Attach the Flipper Table Module pin screw, as shown below.

8 Use the Torx T-10 screwdriver to attach the one (1) front Baseplate mountscrews (F000170), as shown below.

9 Attach the Flipper Table Module Cover, as shown below.

10 Connect the USB and Power cables, as shown below.

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DTC400 Card Printer/Encoder Card Flipper ModuleUpgrade KitThis section provides directions on adding a Card Flipper Module to your existing DTC400Card Printer/Encoder.

Introduction

Upgrade Kit includes:

One (1) DTC400 Card Flipper Module

Step-by-Step Instructional Guide

Firmware and Driver Requirements:

Your DTC400 Card Printer/Encoder must have Firmware (Version 2.0.2 or later) andDriver (Version 1.0.1 or later) prior to installing the Card Flipper Module.)

Tools Required:

No. 2 Phillips Screwdriver

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Installing the Card Flipper Module Upgrade Kit (continued)

Step Procedure

3 Firmly grasp the Card Exit Hopper and pull on one side to pop out the pivot pinfrom its mount hole. Next slide the other pivot pin out in order to remove theCard Exit Hopper.

Step Procedure

4 Use a No. 2 Phillips screwdriver to remove the Printers Output Cover mountscrews. (Note: Save these screws for later use in this procedure.)

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Step Procedure

5 Pivot the lower end of the Output Cover in an outward motion to remove theOutput Cover.

Step Procedure

6 Use a No. 2 Phillips screwdriver to remove the Card Flipper ModuleCover.

(Note: Save these screws for later use in this procedure.)

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Step Procedure

7 Place the Card Flipper Module next to the Printer.

Step Procedure

8 Connect the Card Flipper Module Communication Cable to connection J17 on

the Printers Main Board. (Note: The Communication Cable is keyed to ensurea one-way installation.)

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Step Procedure

9 Attach the Card Flipper Module to the Printer by first sliding the rear mount pinhalf way into the rear mount pin slot.

Next Slide the front mount pin into the front mount pin slot. Once the pins arelined up with the pin slots, push the Card Flipper Module forward to fully engagethe mount pins.

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Step Procedure

10 Secure the front mount pin to the Printer by using one of the two Phillips screwsthat were removed in Step 4.

Step Procedure

11 Secure the Baseplate mount by using the remaining Phillips screw that wasremoved in Step 4.

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Step Procedure

12 Open the Card Flipper Module Covers top lid and attach its upper latch hooks tothe Printers top cover. Next pivot the Cover down into its final position.

Step Procedure

13 Secure the Card Flipper Cover by re-installing the two Phillips screws that wereremoved in Step 6. After the Cover is secure, re-attach the Card Hopper.

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Step Procedure

14 Secure the Printers Rear Cover by re-installing the two Phillips screws that wereremoved in Step 2.

Step Procedure

15 Connect the Printers Power and USB cables.

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Printer Driver Installation

Installing the Printer Driver

Step Procedure

1 Close all programs and insert the Software Installation CD into your computersCD drive. After a few seconds, the CDs installer program will automatically open.

Follow the CDs on-screen Procedures to complete installation.

(Note: If the CD does not automatically open, use My Computer or WindowsExplorer to view the contents of the CD. Then, double-click on the Setup.exe filelisted on the CD.)

2 Click on the following buttons to install the appropriate Printer Driver and OnlineUsers Guide, as shown below:

INSTALLbutton for the DTC400 Card Printer/Encoder

INSTALLbutton for the DTC300 Card Printer/Encoder

INSTALLbutton for the DTC300M Card Printer/Encoder

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Installing the Printer Driver (continued)

Step Procedure

3 Wait during the installation.

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Step Procedure

4 Click on the Nextbutton to continue with the Setup program.

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Step Procedure

5 Read the License Agreement. Select the I accept the terms of the licenseagreementoption and click Next to continue.

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Step Procedure

6 a. Select the Completeoption to install the following components:

Printer Driver Software

Printer Driver Users Gui

fargo dtc 300

Documents