未来的旅客 未来的机场

浅谈航空业未来机场旅客服务的发展趋势

2016.7.28

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便捷出行

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Electronic Bag Tag

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BA KLM LH-RIMOWA

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Singapore T4

(2017)

Provides a complete

suite of self-service

check-in and bag

drop.

Biometrics technology

will be integrated into

the check-in,

immigration and self-

boarding processes.

趋势

提供服务的时间和空间界限越来越模糊

服务产品由分散趋向整合

航空服务产品和非航空服务产品的融合

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