fm service matters
DESCRIPTION
Presentation by Martin Pickard of The FM Guru Network to the Workplace Futures 2010 ConferenceTRANSCRIPT
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FM Customer Service Survey Where we pretend to care about you
Delighted?
OK till you find someone better?
Just good enough not to terminate?
Unhappy but will remain a customer in exchange for a
massive discount?
PLEASE NOTE: We intend to ignore the results
of this survey
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