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Audience Strategies for Higher Education #CarnegieConf

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Page 1: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

Audience Strategies for Higher Education

#CarnegieConf

Page 2: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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My Fun Fact

Page 3: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

Proprietary + Confidential

Yesterday: A simple approach to reaching audiences

Page 4: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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‘Traditional’ demographics don’t always tell the full story

Free coding classes at the New York Public Library, what percent

were women? 73%

Page 5: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Today: Real-time data dictates targeting decisions

Page 7: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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“...put people, every individual distinctly, at the center of your entire marketing

strategy.

right message to the right individual all day or night just when they need it.”

Page 8: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

Audience Signals = Greater Profit

-53%CPA decrease

+10%Conversion increase

+20%Conversion rate increase

Page 9: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Now what?

FindKeep

Grow

Page 10: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Proprietary + Confidential

Now what?

FindKeep

Grow

Page 11: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

Source: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis non erat sem

Proprietary + Confidential

Now what?

FindKeep

Grow

Page 12: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

Source: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis non erat sem

Proprietary + Confidential

Now what?

FindKeep

Grow

Page 13: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Proprietary + Confidential

FindKeep

Grow

Who are your most valuable student prospects?

Page 14: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

7,369,578,896

Page 15: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential
Page 16: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Collect

STEP 1: COLLECTStart With Who You Know

Page 17: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Proprietary + ConfidentialSTEP 2: ORGANIZE According to The Student’s Path to Enrollment

Homepage

School Page

Degree Page

Enrollment

Prospective Students

Page 18: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Proprietary + ConfidentialSTEP 2: ORGANIZE According to The Student’s Path to Enrollment

Prospective Students

Page 19: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Proprietary + ConfidentialSTEP 2: ORGANIZE According to The Student’s Path to Enrollment

Homepage

Prospective Students

Page 20: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Proprietary + ConfidentialSTEP 2: ORGANIZE According to The Student’s Path to Enrollment

Homepage

School Page

Degree Page

Prospective Students

Page 21: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

Source: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis non erat sem

Proprietary + ConfidentialSTEP 2: ORGANIZE According to The Student’s Path to Enrollment

Homepage

School Page

Degree Page

Enrollment

Prospective Students

Page 22: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Proprietary + Confidential

Homepage

School Page

Degree Page

Enrollment

Prospective Students

ORGANIZE According to The Path to Enrollment

Page 23: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Proprietary + Confidential

Homepage

School Page

Degree Page

Enrollment

Prospective Students

ORGANIZE According to The Path to Enrollment

Page 24: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Proprietary + Confidential

Homepage

School Page

Degree Page

Enrollment

Prospective Students

ORGANIZE According to The Path to Enrollment

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❏ Collect touchpoints of students you knowFind

Grow

Keep❏ Organize according to

the journey to enrollment

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FindKeep

Grow

Prospect New Students to Grow Your Student Base

Page 27: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Filling the Journey to Enrollment Funnel

Homepage

School Page

Degree Page

Enrollment

Prospective Students

Students we know

Students we don’t know

Page 28: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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FOUNDATIONDemographic Targeting

Contextual Targeting

NEXT LEVEL

Your Audience Data

Reaching Students We Don’t Know

Page 29: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

Find New Students Similar to the Students You Already Know

Group of your enrolled students

Analyze:● Search behavior● Browsing behavior

Find prospective students with similar behaviors

“Best colleges in Boston”

Boston.com

Your Data Google Data+

Page 30: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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FindKeep

Grow

❏ Audience first approach

❏ Leverage your data to grow your student base

❏ Use Google data to fill the gaps

Page 31: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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FindKeep

Grow

Keep & Re-Engage with Students

Page 32: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Proprietary + Confidential

Homepage

School Page

Degree Page

Enrollment

Prospective Students

Remember to ORGANIZE According to The Path to Enrollment

Page 33: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Proprietary + Confidential

Homepage

School Page

Degree Page

Enrollment

Prospective Students

Remember to ORGANIZE According to The Path to Enrollment

Page 34: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Proprietary + Confidential

Homepage

School Page

Degree Page

Enrollment

Prospective Students

Remember to ORGANIZE According to The Path to Enrollment

Page 35: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Proprietary + Confidential

Homepage

School Page

Degree Page

Enrollment

Prospective Students

UNDERSTAND Student Behavior as They Move Through the Funnel

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Proprietary + Confidential

Homepage

Enrollment

Prospective Students

UNDERSTAND Student Behavior as They Move Through the Funnel

Sophomore in HS - starting to explore schools

Homepage

Page 37: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Proprietary + Confidential

Homepage

School Page

Degree Page

Prospective Students

UNDERSTAND Student Behavior as They Move Through the Funnel

Sophomore in HS - starting to explore schools

Decided on Boston - Unsure of Degree

Page 38: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Proprietary + Confidential

Homepage

School Page

Degree Page

Enrollment

Prospective Students

UNDERSTAND Student Behavior as They Move Through the Funnel

Sophomore in HS - starting to explore schools

Decided on Boston - Unsure of Degree

Ready to enroll - deciding between BU, NU, BC

Page 39: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Your Audience

RE-ENGAGE with Your Most Valuable Prospective Students

❏ Students who know you

❏ New student acquisition - SA

Homepage Didn’t Enroll

RemarketingSearch + Display

Page 40: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

Proprietary + Confidential

Your Audience

RE-ENGAGE with Your Most Valuable Prospective Students

❏ Students who know you

❏ New student acquisition - SA

Enrollment Page Didn’t Enroll

RemarketingSearch + Display

Custom MessagingAdditional Budget

Page 41: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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FindKeep

Grow

❏ Organize digital touch points based on the journey to enrollment

❏ Understand Student behavior as they move through the funnel

❏ Re-engage with your most valuable prospective students

Page 42: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Final Thoughts

FindKeep

Grow

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Proprietary + ConfidentialFinal Thoughts

FindKeep

Grow

Page 44: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Proprietary + ConfidentialFinal Thoughts

FindKeep

Grow

Page 45: for Higher Education Audience Strategies€¦ · Group of your enrolled students Analyze: Search behavior ... Ready to enroll - deciding between BU, NU, BC . Proprietary + Confidential

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Final Thoughts

FindKeep

Grow

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Proprietary + ConfidentialProprietary + Confidential

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Thank You!