foster&bridge indonesia - training program 2014 v03

FOSTER & BRIDGE INDONESIA Nurturing ‒ Elevating - Connecting

Training Program 2014

•  Essential Supervisory Skills for (New) Supervisors/Managers 03 •  Essential Leadership & Management Skill for (New) Supervisors/Managers 05 •  Finance for Non-Finance Managers 07 •  Comprehensive Learning & Development Management 09 •  HR Management Fundamentals 11 •  Effective Complaint Handling for Front Liners & Managers 13 •  Comprehensive Organization Development Workshop 15 •  High Impact Presentation Skills 17 •  Time Management for (New) Managers & Leaders 19 •  Critical Thinking for Professionals 21 •  Communication Skills for Supervisors & Managers 23 •  Managing CSR Program 25 •  Teaching Skills for Non-Teachers 27

List of Our Program Page

Effectively and smoothly manage the change in your role. Here's your opportunity to establish your presence as a new superior, build credibility and adapt your unique style to every situation that comes

your way.

This session covers the nuts and bolts to prepare you to take your first supervisory role, from setting goals for your team to tackling difficult conflicts. With exercise, feedback and practice, you will return with the tool kit to confidently take on any new task with greater ease and improved confidence.

Program Overview

Essential Supervisory Skills for (New) Supervisors/Managers

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!e Benefit Essential

Supervisory Skills for New

Supervisor/Manager

2-Day N-ESS

Recommended Participants

  Understand your new role-from their perspective and that of their superiors, peers and subordinates

  Establish a new presence and build credibility   Flex your individual style with ease   Delegate tasks while remain focus on clear quality standards   Implement a feedback system that enhances overall communication   Tailor training to individual employees to improve on performance   Understand what motivates peers, employees and superiors   Gain techniques and strategies to manage time and schedule workload

•  Soon-to-be-promoted within 3 months ahead •  Newly promoted with less than one year of experience in this position •  Existing supervisors/managers who want to enhance their effectiveness through supervisor

training

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This session covers the nuts and bolts to prepare you to take your first leadership and managerial role, from understanding and practicing the essential Practical Skills to exercising the Success Tips. With self-evaluation exercises, sharing, feedback, and group work, you will return with the tool kit to confidently

lead on your team or any new team with greater ease and improved confidence.

Program Overview

Essential Leadership & Management Skill for (New) Supervisors/Managers

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!e Benefit Essential

Supervisory Skills for New

Supervisor/Manager

2-Day N-ELMS

Recommended Participants Any Professionals or Managers who are: •  Newly promoted as people managers with less than one year of experience in this position •  Existing people managers who want to enhance their effectiveness through Leadership training •  Assigned to lead a team.

  Understanding management and managerial role   Management process in practice   Understand the six Practical Skills to be a Leader-Plus   Self-Evaluation exercises from the six Practical Skills   Understand the ten Success Tips to be a Leader-Plus   Self-Evaluation exercises from the ten Success Tips   Gain techniques and strategies to manage your team by understanding

and work well with others

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This course is specifically designed to equip managers and professionals with no finance background to understand the basic and fundamental principles of financial management required in managing daily organization operation. Through this program, participants will understand, be able to analyze, and be

able to identify what are necessary activities and actions they need to do managing the financial aspects of their job.

Program Overview

Finance for Non-Finance Managers

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!e Benefit Finance for Non-Finance

Managers

2-Days N-FNF

Recommended Participants •  Any Managers •  Team & Unit Leaders Who have the responsibilities in managing unit and are required to think about the organization’s bottom line.

  Understand the financial jargon   Understand the principles of financial management   Understand the accounting processes & cycle   Able to analyze financial statement and situations   Able to plan financial management

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Comprehensive Learning & Development Management

This course will develop and equip participants to become specialist in Learning & Development. As L&D has become more important than ever, many corporations are embracing L&D function as a vital

part of their business growth and sustainability strategy.

Program Overview

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  Able to identify requirements of L&D roles   Able to develop personal & professional plan to become L&D specialist   Able to plan and manage L&D activities and initiatives   Able to set up good practices in L&D services   Able to align L&D programs with organization strategic objectives

!e Benefit Comprehensive Learning &

Development Management

2-days N-CLD

Recommended Participants •  Training/Learning & Development Professionals •  Training/Learning & Development Managers •  Training/Learning & Development Officers •  Training/Learning & Development Specialist Who wish to learn how to develop and to manage a strategic and implementable L&D programs aligned with organization strategic objectives

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Being a new HR manager or business partner requires a comprehensive understanding of human resource management elements of an organization. This course will cover various aspects of HRM that a

manager or HR professional will have to face on their assignment.

HR Management Fundamentals

Program Overview

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  Understand the HR management concept   Understand the operational & strategic roles of HR management   Understand the comprehensive cycle of HR management   Able to apply HR management practices in study cases   Able to develop HR management action plan

!e Benefit HR Management Fundamentals

2-Days N-HRM

Recommended Participants •  HR Professionals •  Managers •  New HR Management

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This program will equip the participants to recognize types of customers and to understand how to deal with several scenarios of complaint. They will learn how to deal and manage the situation to the best

interest of all parties involved. This program will also address the motivational state and stress aspect of the participants who have to deal with the above situation.

Effective Complaint Handling for Front Liners & Managers

Program Overview

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  Understand the challenges and opportunities in handling complaints   Recognize types of complaints and types of customers   Ability to deal and to face challenging situation in handling complaints   Understand how to cope with emotional pressure in complaint handling situation   Understand how to regroup and to refresh professionally and individually   Ability to perform complaint handling professionally and regularly

!e Benefit Effective

Complaint Handling for Front

Liners & Managers

2-Days N-ECH

Recommended Participants •  Front-liners (Customer Service, Relationship Management, Front Office, and other customer-

related professional) •  Any Managers who will eventually deal with customers complaints

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Program Overview

Comprehensive Organization Development Workshop

Organization Development (OD) addresses both people and performance development in organizations. This course will equip with and enhance participants’ understanding and skills in

managing a strategic development within an organization. Becoming a leader as well as a change agent in shifting existing standards and practices in the organization.

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  Able to identify rooms for improvements within the organization   Able to assess the current state and plan for future state of the organization   Able to develop a strategic plan for change   Understand the tools and techniques in change management   Able to lead corporate wide change development initiatives

!e Benefit Comprehensive OD Workshop

2 Days E-COD

Recommended Participants •  Managers •  HR & OD Professionals & Managers •  Directors Who wish to learn how to develop an effective and sustainable organization

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This workshop offers you a practical and hands-on exercise and learning points on how to create and deliver impactful presentation, designed to meet the needs of the audience and you as the speaker. You will learn the

preparation and strategy necessary to develop impactful presentation, tricks and tools of presenting and hands-on fun exercise where your short presentation will be videotaped and evaluated.

High Impact Presentation Skills

Program Overview

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Professionals, who care to develop your presentation skills that will benefits your personal and professional life.

!e Outline High Impact Presentation

Skills

2-Days E-HIPS


  Setting personal objective of participating in this training   What makes a presentation impactful?   Preparing Your PERSONAL   Understanding your audience   Preparing the material of your presentation   Designing your presentation   Multimedia and visual usages   Stage strategy   Managing emotional and communication quotients   Managing changes   Delivering powerful presentation ‒ practice to perfection (individual presentation is videotaped)   Discussion, Evaluation and Feedback   Setting the follow up action to ensure the learning points go further

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How a person manages their time dictates how many they can get the right things done in their personal and professional life. This course will help participants how to optimize their time management

in dealing with so many daily life activities they have to get done.

At the end of the course, the participants will learn how to schedule their time more effectively, how to stay on track and how to prioritize (more) important things. Keeping everything in balance and stay

productive.

Time Management for (New) Managers & Leaders

Program Overview

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Any business professionals who want to develop and improve their thinking processes in order to achieve better decisions and results in their professional life.

!e Benefit Time

Management for (New)

Managers & Leaders

2-Days E-TMML


  Setting goals.   Creating priorities.   Setting realistic constraints.   Identifying time wasters.   Avoiding and breaking negative habits.   Using techniques and technology in managing time   Achieving targets and goals

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This skill is becoming more and more recognized as one of the skills that professionals nowadays need to hone. Being able to step back to see every process, every issue, and every scenario then asking the right questions are the key to successful endeavor. To be able to see from various angles and point of

views then come up with the right solutions.

This course will help the participants in building, exercising, and implementing their critical thinking skills in their daily job. The course will balance the theory and practice used in the classroom to maximize

participants’ learning experience.

Critical !inking for Professionals

Program Overview

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Any business professionals who want to develop and improve their thinking processes in order to achieve better decisions and results in their professional life.

!e Benefit Critical Thinking for

Professionals

2-Days E-CTP


  Understand the importance of critical thinking skills in organizations and businesses.

  Practice how to use the skills in daily job especially in analyzing, in drawing assumptions, and in making conclusions as well as in decision making processes.

  Accelerate thinking processes in complex situation.

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To equip you, supervisors and managers, with excellent communication skill, Foster & Bridge Indonesia offers you a workshop/training on Communication Skill for Supervisors/Managers. With this training, you will sharpen your already existing communication skill and take it up to a higher level, customize it to

your success performing the job and managing your teams.

Communication Skills for Supervisors & Managers

Program Overview

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Any existing & future Supervisors, Managers & Team Leaders who wish to perform and to deliver better performance at their organization.

!e Benefit Communication

Skills for Supervisors &

Managers

2-Days E-CSSM


  Hone your communication skill effectively   Identify the best communication style applicable to certain situation   Understand team communication and synergy and what it takes to

succeed   Refine your active listening skills   Re-discover your communication potentials and how to use it to manage

your team achievement

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This program will equip the participants with the skills and knowledge of preparing, delivering, and reviewing the teaching and learning activities for them as a teacher and for the students as well. After

the course the participant will know how to plan their lessons, set up learning objectives, engage in the classroom situations, and so on. Making their class experience as a meaning as it should be with a more

structured manner as any professional teachers always do.

Program Overview

Managing CSR Program

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!e Benefit Managing CSR Program

2-Days C-MCSR

Recommended Participants •  Professionals •  Program Staffs •  Program Officers •  Program Managers Who wish to learn about, to develop and to manage CSR programs.

  Understanding the importance and strategic position of CSR program in overall business operation

  Understand and able to develop CSR strategic initiative plan   Able to develop sound CSR programs   Able to develop marketing and communication strategy of CSR program   Implementing and well as monitoring and evaluating CSR program

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This program will equip the participants with the skills and knowledge of preparing, delivering, and reviewing the teaching and learning activities for them as a teacher and for the students as well. After

the course the participant will know how to plan their lessons, set up learning objectives, engage in the classroom situations, and so on. Making their class experience as a meaning as it should be with a more

structured manner as any professional teachers always do.

Program Overview

Teaching Skill for Non-Teachers

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!e Benefit Teaching Skills for Non-Teacher

2-Days C-TSNT

Recommended Participants Any professionals who wish to share, to teach and to inspire younger generations.

  Understand the teaching principles   Able to prepare a structured learning experience   Able to deliver and to inspire the sessions professionally and properly   Able to track and review the progress of learning process   Able to achieve learning objectives

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2011 2013 2015 2016

How We Deliver !e Training…

30%

LECTURE EXERCISE/ROLE PLAYING

40%

Through active participation, mini presentation, group discussion, experience- sharing, fun related games and quiz, personal and group work exercises, presentation and evaluation.

DISCUSSION

30%

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When We Held !e Program Program Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Essential Supervisory Skills for (New) Supervisors/Managers 26-27 20-21 8-9 28-29 2-3

Essential Leadership & management Skills for (New) Supervisors/Managers

4-5 9-10 26-27 26-27

Finance for Non-Finance Managers 5-6 29-30 3-4 12-13 1-2 3-4

Comprehensive Learning & Development Management 11-12 7-8 20-21 3-4

HR Management Fundamentals 19-20 21-22 28-29 2-3

Effective Complaint Handling for Front Liners & Managers 19-20 3-4 17-18 15-16 9-10

Comprehensive OD Workshop 29-30 1-2 1-2 15-16

High Impact Presentation Skills 7-8 18-19 5-6 8-9 6-7

Time Management for (New) managers & Leaders 23-24 10-11 19-20 2-3 1-2 10-11

Critical Thinking for Professionals 20-21 14-15 18-19 18-19 14-15 10-11

Communication Skills for Supervisors & Managers 4-5 19-20 20-21 10-11

Managing CSR Program 10-11 3-4 11-12 13-14 2-3 4-5

Teaching Skills for Non-Teachers 16-17 24-25 5-6 7-8 24-25 24-25 30

Indonesia’s People Development Specialist Foster & Bridge Indonesia focuses its services in Indonesia people development programs.

Professional Development One-Stop-Shopping Foster & Bridge Indonesia offers a wide range of management development programs for professionals to choose.

Professional Training Organizer with High Quality Delivery Foster & Bridge Indonesia team are training & development professionals who work in T&D business for many years. We believe that training program is not only about learning and sharpening skills. It’s about customer experience.

Professional & Highly Qualified Facilitator Foster & Bridge Indonesia facilitators are selected ones. They are practitioners with hands-on experience in their respective field. They are passionate people who love to share with others.

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Why Foster & Bridge Indonesia

Foster & Bridge Indonesia

Contact Us

Foster & Bridge Indonesia

Contact Person

Alia Sariputri (Putri) [email protected]

Purna Madiradani (Purna) [email protected]

www.fosterandbridgeindonesia.com

Office Main Representative Office Menara Palma, 12th Floor Jl. H.R Rasuna Said Kav.6

Kuningan, Jakarta Selatan 12950 Indonesia

Phone +62 21 2939 1228 Fax +62 21 2939 1111

foster&bridge indonesia - training program 2014 v03

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