gen mgt_1 - bkl
TRANSCRIPT
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HEALTH &HOSP MGT
MOJCC
Human
Resource
Leverage the past, Manage thepresent, Shape the future
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Col B K LakhtakiaMD (HA), Dip NBE (HHA), MBA, MMS, hdmc
DS Coord, OTC
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The POWER of the human BRAIN
I cdnuolt blveiee taht I cluod aulacltyuesdnatnrd waht I was rdanieg.
The phaonmneal pweor of the hmuan mnid!
Aoccdrnig to a rscheearch at Cmabrigde
Uinervtisy, it deosn't mttaer inwaht oredr the
ltteers in a wrod are, the olny iprmoatnt tihng is
taht the frist and lsat ltteer be in the rghit pclae.
The rset can be a taotl mses and you can sitllraed it wouthit a porbelm. Tihs is bcuseae the
huamn mnid deos not raed ervey lteter by istlef,
but the wrod as a wlohe. Amzanig huh? Yaeh,
and I awlyas thoght slpeling was ipmorantt.
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PGDHHM
Framework
Leverage the past, Manage thepresent, Shape the future
HEALTH &HOSP MGT
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JARGON !!
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If i catch fish for him,
he can eat fish for a meal.
If i show him how to catch
fish,he can eat fish at all meals.
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If i catch fish for him,
he can eat fish for a meal.
If i show him how to catch fish,
he can eat fish at all meals.
If i discuss meals with him,
he can choose & decide his
meals.
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We will..
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PERSPECTIVE
one's mental view of facts, ideas,etc., and their inter-relationships.
the ability to discern, from all
the available (often complex)
inputs, meaningful patterns and
relationships.
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AIMPGDHHM
Leverage the past, Manage thepresent, Shape the future
GEN MGT
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AIM
To have an overview of Gen
Mgt
• Concepts
• Functions & Principles
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HOSPITAL
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HOSPITALHospital is an integral part of
social and medical organisation, thefunction of which is to provide for the
population complete health care both
curative & preventive, and whose outpatient services reach out to the
family and its home environment; the
hosp is also a centre for training of
health workers & for bio-social
research. (WHO 1951)
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CONCEPTSPGDHHM
Leverage the past, Manage thepresent, Shape the future
GEN MGT
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MGT : DEFINITION
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MGT : DEFINITION• OPTIMUM UTILISATION OF
AVAILABLE RESOURCES FOR ACHIEVING MAXIMUM RESULTS
• CONVERSION OF RESOURCES
INTO RESULTS TO ACHIEVE
ORGANISATIONAL OBJECTIVES
• GETTING THINGS DONE THROUGH AND WITH PEOPLE
• GETTING THE JOB DONE
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FUNCTIONS OF MANAGEMENT
F - FORECASTING
P - PLANNING
O - ORGANISING
D - DIRECTING
C - COORDINATING
C - CONTROLLING
MANAGEMENT FUNCTIONS AN ITERATIVE PROCESS
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MANAGEMENT FUNCTIONS - AN ITERATIVE PROCESS
FORECASTING PLANNING
ORGANISING
DIRECTINGCOORD
CONTROLLING
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RESOURCES
AVAILABLE
IN THE
UNIVERSE
7 Ms•MEN & WOMEN•MONEY•MATERIALS•MACHINES
•METHODS•MINUTES•
METERS
MANAGEMENT PROCESS
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MANAGEMENT PROCESS
MANAGEMENTRESOURCES
7 Ms
FORECASTING
PLANNING
ORGANISING
DIRECTING
COORDINATING
CONTROLLING
RESULTS
•MEN & WOMEN•
MONEY•MATERIALS•MACHINES•METHODS•MINUTES•METERS
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AFMS
HISTORY
OF MGT
Leverage the past, Manage thepresent, Shape the future
GEN MGT
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THE EVOLUTION
OF MANAGEMENT
DEVELOPMENT OF
MGT THOUGHT
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MANAGEMENT IN ANTIQUITY
Sumerians
Venetians
Romans
Egyptians
Greeks
Chinese
Babylonians
3000 2500 2000 1500 1000 500 A.D. A.D. A.D.
B.C. B.C. B.C. B.C. B.C. B.C. 500 1000 1500
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5000 B.C. SUMERIANS
Temple Priests collected andmanaged large amounts of goods
and estates. Kept books, records
and inventories on theirtransactions
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1800 B.C. BABYLONIA
Hammurabi:
Code of laws covering property,real estate, trade and business,
family and labor, loans, contracts
and recognized that responsibilitycannot be shifted
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1491 B.C. HEBREWS
Moses:
Chapter 18 of Exodus. Concepts of
organizations. Use of delegation
and exception principles.
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1100 B.C. to 500 B.C. CHINESE
Constitution of Chow:
Directory of all civil servants with their joband duties listed. Used concepts of
organization, functions, cooperation,
efficiency and control techniques. Use ofstaff and specialization. Use of standards.
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321 B.C. INDIA Kautilya: Arthasastra
Complete theory of government. Coversorganizations and management of trade and
commerce, law and courts, social customs,
marriage, divorce, taxation, revenue,
agriculture, markets, corporations, census etc...
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CODIFIED MAURYAN DOCTRINE &
PRACTICES. DESCRIBES AN
ELABORATE RANGE OF FOREIGN POLICY
OPTIONS BASED ON THE „MANDALA‟.
KAUTILYA‟S “ARTHASHASTRA”
THERE IS A CIRCLE OR RING OF NEIGHBOURS. ONE‟S IMMEDIATE
NEIGHBOURS ARE LIKELY TO BE THE ENEMY; BEYOND THAT RING
ARE A NUMBER OF POTENTIAL ALLIES, WHO ARE ENEMY‟S
ENEMY & SO ON.
FOR ANY GIVEN RULER, THE „MANDALA‟ CONSISTS OF THREE TYPES
OF NEIGHBOURS- SOME ALLIES, SOME ENEMIES & SOME NEUTRALS.
APPROCHES TO DEFINE
NATIONAL POLICY
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300 B.C. MILITARYCyrus:
Use of staff, human relations. Recognized use
of order and division of work with uniformmethods.
Alexander the Great :
Made distinction between line and staff, use ofdiscipline and delegation
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1469 NICCOLO MACHIAVELLI
Principles of leadership: Reliance onmanagerial consent, cohesiveness, observe
people, have will to survive, be a good
manager
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MACHIAVELLIANCrafty, deceitful
the end justifies the means
MACHIAVELLISM political principles of craftiness and
duplicity advocated by Machiavelli(1469-1527)
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1900 USA Frederick Taylor: Scientific Management
Replaced the old rule-of -thumb method.
Believed in selecting, training, teaching anddeveloping workers. Used time study, standards
planning, exception rule of management slide-
rules, instruction cards, incentives etc.
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Steps in Scientific Management
Develop a science for each element of the job to
replace old rule-of-thumb methods.
Scientifically select employees and then train
them to do the job as described in step 1
Supervise employees to make sure they follow
the prescribed methods for performing their jobs.
Continue to plan the work, but use workers to
actually get the work done.
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Fayol’s Guidelines to Effective Management Practice
Divisional of labor
Authority
Discipline
Unity of command
Unity of direction
Subordination of
individuals to thecommon good
Renumeration
Centralization
Scalar chain
Order
Equity
Stability
Initiative
Esprit de corps
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1930 USAMary Parker Follett:
Used a group process approach for
solving management problems.
„GETTING THINGS DONE
THROUGH AND WITH PEOPLE.
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1947
Human Relations Movement
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1864-1920 GERMANY
Max Weber:
Bureaucratic System.
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WEBER
Division of labor
Reliance on rules and regulations
Hierarchy of authority
Employment based on expertise
Inflexible
RigidImpersonal
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MGT : DEFINITION
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• OPTIMUM UTILISATION OF
AVAILABLE RESOURCES FOR ACHIEVING MAXIMUM RESULTS
• CONVERSION OF RESOURCES
INTO RESULTS TO ACHIEVE
ORGANISATIONAL OBJECTIVES
• GETTING THINGS DONE THROUGH AND WITH PEOPLE
• GETTING THE JOB DONE
FUNCTIONS OF MANAGEMENT
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FUNCTIONS OF MANAGEMENT
F - FORECASTING
P - PLANNING
O - ORGANISING
D - DIRECTING
C - COORDINATING
C - CONTROLLING
MANAGEMENT PROCESS
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MANAGEMENT PROCESS
MANAGEMENTRESOURCES7 Ms
FORECASTING
PLANNING
ORGANISING
DIRECTING
COORDINATING
CONTROLLING
RESULTS
•MEN & WOMEN•
MONEY•MATERIALS•MACHINES•METHODS•MINUTES•METERS
THE ORGANISATION
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People
T e c h
T a sk
Stru
INPUT OUTPUT
THE ORGANISATION
R
E
SU
L
T
S
R
E
S
O
U
R
C
E
S
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GENERAL SYSTEMS THEORY (GST)
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( )
• PROVIDES COMMON PLATFORM FORSTUDYING RELATIONSHIPS IN THEREAL WORLD
• INTEGRATES KNOWLEDGE / THEORIESFROM DIFFERENT FIELDS AND HELPSMANAGERS LOOK BEYOND ‘SINGLE
CAUSE’ THINKING.
• A ‘SYSTEM’ IS A SET OF INTERRELATED
AND INTERDEPENDENT BUT DISTINCTPARTS (SUBSYSTEMS), WORKINGTOWARDS A COMMON PURPOSE.
A SYSTEMS VIEW OF ORG
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A SYSTEMS VIEW OF ORG
D
ES
I
R
E
D
A
C
T
U
A
L
The Environment
ORGIN
P
U
T
Performance
Effectiveness
SYSTEMS VIEW OF ORG
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ORGANISATION - A SYSTEM SEPARATED FROM ITS
ENVIRONMENT BY A PERMEABLE BOUNDARY AND
CONSISTING OF A NUMBER OF INTERACTING
SUBSYSTEMS .ORG IMPORTS RESOURCES FROM
ENVIRONMENT, PROCESSES THEM, AND EXPORTS
THE OUTPUT BACK TO THE ENVIRONMENT.
SYSTEMS THEORY
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ESSENTIAL CHARACTERISTICS OF A SYSTEM
. INTERACTING & INTERDEPENDENT
. SYNERGY
. WHOLISM
. CYBERNETICS
. TRANSFORMS INPUTS INTO OUTPUTS
. HIERARCHY OF LEVELS
. BOUNDARIES
OTHER ASPECTS
. CONTRIVED - DOES NOT HAPPEN.
. BOUNDARY PERMEABLE . MANY INTERFACES.
. KEEPS IMPORTING RESOURCES.
. ATTAINS A STATE WHERE IT IS DYNAMIC.
. CONTINUAL FEEDBACK FROM ENV.
. ENTROPY
KAST AND ROSENWEIG MODEL OF AN
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TSS
TSS
MSSG & VSS
PSS
SSS
KAST AND ROSENWEIG MODEL OF ANORGANISATIONAL SYSTEM
ENVIRONMENTAL SUPRASYSTEM
INPUT OUTPUT
G & VSS: GOALS AND VALUES SUBSYSTEM PSS: PSYCHOSOCIAL SUBSYSTEM
TSS: TECHNICAL SUBSYSTEM MSS: MANAGERIAL SUBSYSTEM
SSS: STRUCTURAL SUBSYSTEM
ENV ENV
CYBERNETICS FEEDBACK MODEL
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ENV
ENV
ENV
ENV
PROCESS
FEED BACK
I
N
PU
T
S
O
U
TP
U
T
S
CLOSED VERSUS OPEN SYSTEMS
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CLOSED OPEN
1. NON LIVING.
2. SELF CONTAINED AND
SELF MAINTAINING.
3. GENERALLY
MECHANICAL .
4. RIGID & STATIC .
5. DO NOT INTERACT
WITH ENV .
1. LIVING.
2. IMPORT RESOURCES,
EXPORT OUTPUT .
3. DYNAMIC & FLEXIBLE .
4. INTERACT WITH ENV .
5. NEGATIVE ENTROPY .
6. FEEDBACK MECHANISM
EXISTS .
MATRIX ORGANISATION
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A MIXED ORGANISATIONAL FORM IN WHICH THE
VERTICAL HIERARCHY IS OVERLAID BY SOME FORM
OF LATERAL AUTHORITY, INFLUENCE OR COMMUNICATION
RESULTING IN ROLES SUBJECT TO DUAL INFLUENCES.
IT EMPHASISES COORDINATION THROUGH LATERAL
RELATIONSHIPS WHICH CROSS DEPARTMENTAL
BOUNDARIES.
MATRIX ORGANISATION IN A HOSPITAL
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HOSP ADMINISTRATOR
MEDICINE WARD MO MATRON
STAFFNURSE
HOUSE-
KEEPING
STAFF
DIETICIAN
NURSING
HOUSE
KEEPING
DIETARY
SERVICES
COMPONENTS OF ORG STRUCTURE( HENRY MINTZBERG )
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STRATEGIC APEX
MIDDLE
LINE
OPERATING CORE
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HEALTH & HOSP MGT
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“ KEEP SIX HONEST
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KEEP SIX HONEST
SERVING MEN(THEY TAUGHT ME ALL I
KNOW )THEIR NAMES ARE
WHAT, WHY, WHEN,
HOW, WHERE & WHO.”
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Circa 2030
Circa 2010
INDIAN SPACE ENDEAVOUR
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BUDGET
Rs 2300 Cr/ annum
HUMAN RESOURCES
EXPERTISE
16500 strong
INFRASTRUCTURE
End- to- end capability
SPACE ASSETS
STATE OF THE ART
TECHNOLOGY
INDUSTRY
APPLICATIONS
LEADERSHIP
Remote sensing &
Telecom satellite
Constellations
INTERNATIONAL
COOPERATION
LARGE USER BASE
SPACE COMMERCE
LAUNCHER
IRS
INSAT
“ w e must be second to none in the appl icat ions of advanced
technologies to the real problems o f man and soc iety ”
VIKRAM A. SARABHAI
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“You cannot solve the
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You cannot solve the
problem with the samekind of thinking that has
created the problem”
- Albert Einstein
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WINNERS DON’T DO
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S O O
DIFFERENT THINGS,THEY DO THINGS
DIFFERENTLY.
- SHIV KHERA
“Nothing average ever stood as a
t t Wh
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monument to progress. When
progress is looking for a partnerit doesn‟t turn to those who
believe they are only average. It
turns instead to those who are
forever searching and striving to
become the best they possiblycan”
— A Lou Vickery
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VALUE ADDITION
Th k
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Thank you