genesys systems - solutii it - 11martie2010
DESCRIPTION
Soluţii Software pentru BusinessTRANSCRIPT
![Page 1: Genesys Systems - Solutii IT - 11martie2010](https://reader030.vdocuments.pub/reader030/viewer/2022020419/568bd85c1a28ab2034a31321/html5/thumbnails/1.jpg)
Software Solutions for Business
Andreea Mărăşescu, PhDDirector Executiv Business Unit Aplicaţii Genesys Systems
![Page 2: Genesys Systems - Solutii IT - 11martie2010](https://reader030.vdocuments.pub/reader030/viewer/2022020419/568bd85c1a28ab2034a31321/html5/thumbnails/2.jpg)
Genesys Systems in cifre
• 15 ani de existenta pe piata de IT&C, software si hardware• 4 locatii: Bucuresti, Timisoara, Cluj, Iasi• 120 angajati• 14M EUR cifra de afaceri a grupului in anul 2008• 2.000+ proiecte implementate• 4S:
– Solutii IT&C complexe– Servicii profesionale– Sisteme integrate– Software
![Page 3: Genesys Systems - Solutii IT - 11martie2010](https://reader030.vdocuments.pub/reader030/viewer/2022020419/568bd85c1a28ab2034a31321/html5/thumbnails/3.jpg)
Solutii Software de Business
• CRM – Customer Relationship Management– Vanzari, Marketing, Service si Suport
• EAM – Enterprise Asset Management– Managementul operational al resurselor– Istoricul activelor in timp, spatiu si configuratie
• e-Business– Platforma de colaborare cu clientii, furnizorii si partenerii
• CMS – Content Management Solution– Creare si administrare site-uri Web de business
• Parteneriate– Solutii de Document Management, Business Intelligence, Billing, Networking
![Page 4: Genesys Systems - Solutii IT - 11martie2010](https://reader030.vdocuments.pub/reader030/viewer/2022020419/568bd85c1a28ab2034a31321/html5/thumbnails/4.jpg)
Ce spun analistii si piata despre investiile in 2010?
![Page 5: Genesys Systems - Solutii IT - 11martie2010](https://reader030.vdocuments.pub/reader030/viewer/2022020419/568bd85c1a28ab2034a31321/html5/thumbnails/5.jpg)
RESURSERESURSE
Managementul Locatiilor
Definirea Resurselor
Managementul Cererilor Management
Operational
Mentenanta si Reparatii
Managementul Configuratiei
![Page 6: Genesys Systems - Solutii IT - 11martie2010](https://reader030.vdocuments.pub/reader030/viewer/2022020419/568bd85c1a28ab2034a31321/html5/thumbnails/6.jpg)
CRM – Gestionarea Relatiilor cu Clientii, si nu numai…
![Page 7: Genesys Systems - Solutii IT - 11martie2010](https://reader030.vdocuments.pub/reader030/viewer/2022020419/568bd85c1a28ab2034a31321/html5/thumbnails/7.jpg)
7 secrete … sau ce inseamna CRM pentru mine
1. Mesajul potrivit, pe piata potrivita, la momentul potrivit
Cunoaste-ti clientii si asigura-te ca se produce ecou !Marketing eficient si tintit
2. “The low hanging fruit”, “la cules de cirese”
Cunoaste-ti clientii !Activitatea de follow-up – ceas elvetian
3. Oamenii cumpara cand sunt EI pregatiti, nu cand vrei TU sa vinzi
Follow-up, follow-up, follow-up !Fii convins ca altii o fac si castiga inaintea ta
4. Oamenii de vanzari: “vanatori” sau “fermieri” ?
Tine istoricul comunicatiilor, retine evolutia lead-urilor in ciclul de vanzare, petrece timpul inteligent sau …
5. Baza de date de clienti – organism viu Inregistreaza totul, iti va folosi !
6. Educa, repeta, diversifica Informeaza-ti clientii, nu-i lasa sa te uite si fii inovativ
7. Marketing personalizat, sincer si …. amuzant
Oamenii cumpara de la oameni, nu de la companii…
Ce nu e in CRM nu
exista !
![Page 8: Genesys Systems - Solutii IT - 11martie2010](https://reader030.vdocuments.pub/reader030/viewer/2022020419/568bd85c1a28ab2034a31321/html5/thumbnails/8.jpg)
Genesys – partenerul Dumneavoastra de solutii
• Flexibilitate in implementarea solutiilor– La sediul clientului (investitie - CAPEX)– In regim de hosting (cheltuieli operationale - OPEX)
• Echipa de consultanti de business
• Solutii special realizate pentru IMM-uri
• Achizitie “no risk”:– Proiecte-pilot (ex. Aplicatiile GESY-PRO)– Trial-uri gratuite (ex. Microsoft Dynamics CRM, pe www.genesys4s.ro)
![Page 9: Genesys Systems - Solutii IT - 11martie2010](https://reader030.vdocuments.pub/reader030/viewer/2022020419/568bd85c1a28ab2034a31321/html5/thumbnails/9.jpg)
MULTUMIM!www.genesys4s.ro
IT Solutions for Business