Ghassist S.A. Meets SITA

With SITA WorldTracer® and SITATEX® solutions, GHASSIST S.A. unveils a new addition to their ground handling portfolio – “Lost and Found” which provides a valuable tracking system for baggage with real-time data to increase efficiency, lower costs and improve passenger satisfaction.• Ability to accurately track mishandled bags with SITA

WorldTracer• Real-time updates and communication features between

airlines and passengers with SITATEX

• Improves airline baggage efficiency while cutting costsand satisfying global travelers.

WHAT’S GOING ON WITH GHASSITFounded in 1997 in Luanda, GHASSIST is a national leader in ground handling services mainly tackling the market in Angola. From cargo shipments, document handling, and aircraft cleaning to loading and unloading luggage, GHASSIST strives to provide exceptional ground handling assistance and services to their clients.

Over time, their hard work and endurance has paid off. GHASSIST has shaped itself into one of the most competitive and efficient ground handling service providers not only in Africa, but also in the world. Today there are more than 800 qualified workers making sure that all services hit international standards.

As proof of quality, GHASSIST was recognized in 2016 for passing ISAGO’s Safety Audit for Ground Operations with excellence – a set of more than 200 procedures and norms overseen by ICAO and IATA. These two international institutions heavily regulate civil aviation and transportation procedures.

THE TURNING POINT Today, GHASSIST is part of an exclusive group of ground handling service operators in Africa with a mission to offer outstanding service, quality, safety, and successful ground assistance to Angolan airlines.

However, to push things even further, GHASSIST was determined to provide a new service that would have a positive impact on the airlines they service as well for their passengers. They wanted to expand their current portfolio by including a “Lost and Found” service for bags. This service would help address one of every airline’s biggest challenges – mishandled baggage. This new service would help alleviateexpensive compensation and unhappy travellers.

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GHASSIT MEETS SITA TECHNOLOGYTo put it simply, GHASSIST found its niche. They understood the importance of baggage tracking and now they’re aiming to broaden their services to help airlines track and report their passengers’ bags with ease with their new “Lost and Found” sector.

With the introduction and help of SITA’s products– WorldTracer and SITATEX, GHASSIST started focusing on decreasing the number of mishandled bags during transit.

What is WorldTracer?WorldTracer offers a standard global system for airlines and ground handlers to report lost and found bags and have them returned to passengers as quickly and as easily as possible. This system provides long-term information storage, processing, tracking of costs, and generates reports for each mishandled or damaged baggage. Tracking bags have never been easier.

What is SITATEX?SITATEX is an operational messaging system designed for the air transport industry (ATI), allowing multiple users within the airline industry to collaborate and message each other as well as passengers all in one place. It offers a great cost-effective and client-based messaging solution worldwide.

Since implementation, GHASSIST is able to offer services to airlines that are high in demand and well received. Airlines have the opportunity to cut down on costs, be more efficient with bag handling, and actively communicate with passengers in real-time – saving time and relieving headaches around the globe.

A SIMPLE SOLUTION WITH POWERFUL RESULTSUpon implementing SITA’s WorldTracer and SITATEX solutions, GHASSIST shared that they’ve been noticing immediate and positive results for their services and for the passengers.

For one, ramp agents no longer need to call the airlines and go through extensive procedures for reporting mishandled bags. Now with a simple solution, SITATEX allows GHASSIST to report bags with ease in real-time, saving incredible amounts of time for the airlines they service, their passengers and on-site agents.