Quick Start Steps

Instructions for Navigating in the Training ModuleThis training module is best viewed in Slide Show mode. Click on the PowerPoint slide show icon at the bottom of the screen. To proceed to the next step, click the mouse, or use the PgDn or Down Arrow key on your keyboard.To return to the previous step, right click and select Previous from the menu, or use the PgUp or Up Arrow key on your keyboard.To end the presentation, right click and select End Show from the menu, or use the Esc key on your keyboard.

Granting support access for individuals to contractsCisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 2014Granting support access for one or more individuals to a single contractCisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 2014

Granting support access to a single contractTo grant support access to a Contract for one or more individuals, use the Manage by Number screen:

Screen 1 of 2:Enter a Contract Number that you manage.Select Add contract to Cisco.com profile.Click the Submit button.

OR

Choose a Contract Number.Select Add contract to Cisco.com profile.Click the Submit button.

ORNote:You cannot see a Contract Number in the tool unless that number is in your Cisco.com profile and you are set up to manage it.

123123123123Cisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 20143

Granting support access to a single contractOnce a Contract Number has been chosen and the action Add contract to Cisco.com profile has been selected:

Screen 2 of 2:

Search for an individual and select them.

Click on the Submit button.

A success message will be displayed and an email confirmation will be sent to all Administrators for that Contract Number, as well as each individual.

If you do not see the name of the person you want to add, click Add Name and follow the instructions on the next page.

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2

1Cisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 20144

Granting support access to a single contractIf you cannot locate an individual, in Manage by Number do the following:Screen 2 of 3:Click the Add Name button.A new screen will appear. Click on the Search button.

Enter one to 10 Cisco.com IDs.

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Screen 1 of 3:Enter or Select a contract number, select Add contract to Cicco.com profile, and click Submit.11Cisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 20145Screen 3 of 3:A list of users will appear.Select one or many users.Click on Submit.A success message will be displayed. An email confirmation will be sent to all Administrators for that Contract Number as well as the individual.

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User Last, First Name, email

Granting support access to a single contractCisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 20146

Granting support access to one or more contracts for a single individualCisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 2014

Granting Support Access for a Single IndividualTo Add one or more Contract Numbers to a single individual, use the Manage by Name screenNote:If you cannot locate an individual in the tool, use the Add Name button.Select Add contract to Cisco.com profile.Click on the Submit button.Choose the individual.Select a search attribute from the drop down list.A list of individuals who match the search attribute and criteria you entered will appear.Enter the information you want to search for.Click on the Search button.

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23Cisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 20148

Granting Support Access for a Single IndividualOnce an individual has been chosen and the action Add Contract to Cisco.com profile has been selected:Select one, many, or all Contract Numbers from the list.Note:A message will be displayed if the individual you chose already has all the Contract Numbers that you manage in his Cisco.com profile.Click on the Submit button.A success message will be displayed. An email confirmation will be sent to all Administrators for that Contract Number as well as the individual.

1212Screen 2 of 2:Cisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 20149

Granting Support Access for a Single IndividualIf you cannot locate an individual on the Manage by Name screen:Screen 1 of 3:Click the Add Name button.Screen 2 of 3:A new screen will appear. Click on the Submit button.

Enter the individuals Cisco.com ID.

123123Cisco Confidential 2013 Cisco and/or its affiliates. All rights reserved.#Cisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 201410

Granting Support Access for a Single IndividualOnce a valid Cisco.com ID has been entered and the Submit button has been selected:Screen 3 of 3:Select one, many, or all Contract Numbers from the list.Click on the Submit button.A success message will be displayed. An email confirmation will be sent to all Administrators for that Contract Number as well as the individual.A list of all the Contract Numbers that you manage will appear.1212Cisco Confidential 2013 Cisco and/or its affiliates. All rights reserved.#Cisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 201411