Grooming

Introduction

Grooming: means neat and tidy appearance. Grooming is made up of personal hygiene, tidy

hair, appropriate dressing and includes the looks, body language, communication skills,

manners

Types of Grooming:

1.Physical: this is all about the skin, hair and personal

hygiene

2.Metaphysical: this is all about personality, body

language and manners

We would have often heard that First Impression is the Best Impression.

Experts believe on meeting someone for the first time you would observe

and note the below things in the first 7 to 17 seconds :–

The person’s hygiene

How the person is dressed

The body language

In fact this happens so fast that it takes only a few seconds; and mostly this

happens even before you hit a conversation.

Impactful First Impression

You form and remember your First

Impressions of others in just a few

seconds!! The same thing applies to you

as well.

Impactful First Impression

You get only one chance to create

a good impression with your

customer.

Male CROs – Uniform

Male CROs - Personal Hygiene

Male CROs - Accessories

Female CROs - Uniform

Female CROs - Personal Hygiene

Female CROs - Accessories

Male CROs – Uniform

Male CROs - Personal Hygiene

Male CROs - Accessories

Female CROs - Uniform

Female CROs - Personal Hygiene

Female CROs - Accessories

BASIC ETIQUETTES & CRITICAL TIPS FOR SUCCESS

Basic Etiquettes Always stand straight and confidently

Do not slouch, hunch or lean against a counter

Don’t pick your nose or ears, scratch your body, or yawn or sigh in the store

Cover your mouth and nose while sneezing

Limit your personal calls - Do not use mobile phones in store or in front of

customers

Drink water from a glass and not from a bottle

Do not read newspapers during duty especially during lean hours

Avoid speaking in your mother tongue if the customer does not speak the

same since they may not understand and take offence – it is extremely rude

and unprofessional.

Do NOT call for your colleagues loudly. Go up to them to speak in an even and

low tone, so that only the colleague you are speaking to can hear you.

DO NOT stand around and stare at the customers, or indicate the customer

while chatting with a colleague.

Carry a mouth freshener at all times, to avoid the aftermath of lunch and

dinner. Do NOT chew gum or any other edibles when you are on duty

Use deodorants/body sprays to smell fresh all day long – should not be strong

Keep your work area clean - it reflects an image of being organized and

focused.

In case you have to attend another customer, kindly excuse your self from the

customer you are attending to

Basic Etiquettes

Tips to Maintain Discipline

If there are no customers, arrange things in the store making sure

everything in the store is kept properly.

Report non-functioning equipment in your area immediately to your

supervisor if it cannot be rectified by you. For e.g. - fused bulbs,

inoperative phones, broken chairs, jammed cupboards, doors/shelves,

damaged sockets, etc.

Help colleagues when they are stressed and you are free, next time they

will bail you out of your pressure.

Do enjoy grooming… If you don’t love yourself how can you expect others

to love you!!

IF YOU LOOK GOOD YOU’LL FEEL GOOD, IF YOU FEEL GOOD YOU’LL DO GREAT!