8/13/2019 GT EmersonCaseStudy

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Emerson Case Study

Company:Emerson Employees:133,00

Business:Global manufacturing and technology Business Travelers:18,00

Challenge

Emerson has a global travel mission to

assure traveler service and security, meet

supplier contract obligations and businessrequirements, leverage global spend, and

maximize discounts and incentives.

With an eye on cutting costs, Emerson

sought to roll out its travel program in Latin

America with an aggressive timeline. At the

time, Emerson worked with 25 different

agencies throughout the region and was

determined to consolidate. Country readiness,

language barriers and change management

were also identified as challenges. The

Emerson travel team, in concert with

GetThere and one of its global travel

management companies set out to deploy in

Latin America in the spring of 2011.

Solutions

Emerson began with a thorough review of its

travel policy. The travel team suggested using

pre-trip authorization, a GetThere feature that

allows managers to review and approve an

employees itinerary prior to travel.

The team also decided to focus on using

preferred suppliers, advance bookings,

offering travel alternatives and purchasing

more restricted air fares.

GetThere established project plans, prioritize

countries, identified unique challenges

like taxation and ticketing, leveragedlocal expertise and offered training in

multiple languages. The GetThere account

management and services teams provided

resources in local languages, which both

eased and expedited the process.

GetThere conducted implementation

calls and worked with Emersons TMC on

recommending best practices that aligned

with the agencys requirements.

Emerson designated a local champion to

support the transition and received backingfrom the executive level. Emerson also

benefitted from GetTheres strategic local air

content throughout the region.

Results

The senior management mandate was the

icing on the cake, according to Emersons

Global Travel Manager.

Emerson successfully deployed to eight

countries in nine months and has enjoyed

many resulting wins, including 22 percent

service fee savings in the region, 76 percent

online adoption regionally and a high of 100

percent in Chile.

Program metrics

Implemented in the Americas,

EMEA and the Philippines

86 percent online adoption in

the U.S.

Launched in 8 Latin America

countries over 9 months

22 percent average service fee

savings in Latin America

76 percent average online

adoption in Latin America

100 percent in Chile

98 percent in Argentina

92 percent in Costa Rica

88 percent in Peru 70 percent in Brazil

Seeking to implement further

in EMEA and Asia Pacific

Get more with GetThere.

Learn More

Call 1.800.850.3906 or visit

www.getthere.com

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