gt emersoncasestudy
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8/13/2019 GT EmersonCaseStudy
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Emerson Case Study
Company:Emerson Employees:133,00
Business:Global manufacturing and technology Business Travelers:18,00
Challenge
Emerson has a global travel mission to
assure traveler service and security, meet
supplier contract obligations and businessrequirements, leverage global spend, and
maximize discounts and incentives.
With an eye on cutting costs, Emerson
sought to roll out its travel program in Latin
America with an aggressive timeline. At the
time, Emerson worked with 25 different
agencies throughout the region and was
determined to consolidate. Country readiness,
language barriers and change management
were also identified as challenges. The
Emerson travel team, in concert with
GetThere and one of its global travel
management companies set out to deploy in
Latin America in the spring of 2011.
Solutions
Emerson began with a thorough review of its
travel policy. The travel team suggested using
pre-trip authorization, a GetThere feature that
allows managers to review and approve an
employees itinerary prior to travel.
The team also decided to focus on using
preferred suppliers, advance bookings,
offering travel alternatives and purchasing
more restricted air fares.
GetThere established project plans, prioritize
countries, identified unique challenges
like taxation and ticketing, leveragedlocal expertise and offered training in
multiple languages. The GetThere account
management and services teams provided
resources in local languages, which both
eased and expedited the process.
GetThere conducted implementation
calls and worked with Emersons TMC on
recommending best practices that aligned
with the agencys requirements.
Emerson designated a local champion to
support the transition and received backingfrom the executive level. Emerson also
benefitted from GetTheres strategic local air
content throughout the region.
Results
The senior management mandate was the
icing on the cake, according to Emersons
Global Travel Manager.
Emerson successfully deployed to eight
countries in nine months and has enjoyed
many resulting wins, including 22 percent
service fee savings in the region, 76 percent
online adoption regionally and a high of 100
percent in Chile.
Program metrics
Implemented in the Americas,
EMEA and the Philippines
86 percent online adoption in
the U.S.
Launched in 8 Latin America
countries over 9 months
22 percent average service fee
savings in Latin America
76 percent average online
adoption in Latin America
100 percent in Chile
98 percent in Argentina
92 percent in Costa Rica
88 percent in Peru 70 percent in Brazil
Seeking to implement further
in EMEA and Asia Pacific
Get more with GetThere.
Learn More
Call 1.800.850.3906 or visit
www.getthere.com
2012 GetThere L.P., and the GetThere logo are trademarks or service marks of an affiliate of Sabre Holdings Corporation. All rights reserved. All other trademarks are
property of their respective companies.